Their rating is expected. I had a fabulous male rep that assisted me but there was an odd brunette female that circled me as I shopped and I caught her peering into my shopping bags, namely my BYLT bag after shopping next door. Later I was asked if it was my bag. She contended that someone said they left their bag at their store. Needless to say she saw me walking into the store with it so I didn't it. If you're a person of color, including Asian, expect to be watched as you shop. I was really turned off and ended up buying just a polo. I wanted to buy more but felt really uncomfortable. Steer clear. read more

Terrible customer service from the short male with glasses and black hair. Other counterpart seemed fine and allowed customers to shop. However, repeatedly approaching a guest to make them feel uncomfortable enough that they can't shop will cost you more and more sales. Like today. Just wanted to exchange a size and look at the new items. Instead, I returned the item completely and didn't buy anything. You know who you are and what you did. V can read more

Compliments to the amazing team at the UTC location of TravisMathew. Absolutely love the quality of their clothes and love the customer service you receive as you peruse the store. Thank you Christian and the team for making our visits so pleasurable and as always, thank you for your assistance. read more

Horrible experience. Shopping on black Friday I had a gift card which a store out of the area made a mistake and did not activate. I had my friend who purchased it send me the receipt at the direction of the manager at a different location. The store manager at this location was of zero help. Left went to another store at was assisted with no problem. Based on other reviews does not seem like I am the first to have a negative experience at this location. Protect your brand name and close this location. If you are shopping for the product in the mall just go to Nordstom. read more

I walked into your UTC mall store with an unworn medium sized Travis Matthews shirt, which doesn't fit me. I was hoping to swap it out for a larger size. It was given to me at Christmas. Since it was a short sleeve shirt, I hadn't tried it on yet. When I did try it on it was immediately too small one try the tags are still on the shirt. The person at the counter who was watching the baseball game told me that I couldn't return it because they didn't have that style anymore. Then came a second excuse that it's Travis Matthew policy. And then he said that he couldn't exchange it because I didn't have the receipt. Didn't attempt to look it up by name or by my debit card which was used. I golf weekly. I'll never wear your stuff again (it's worn out anyway) and will share this BS with the guys I see wear it. read more

Horrible customer service. Went in there with my wife on a Friday morning. Had a gift card for $400 to use. Not once was I greeted. Ignored the whole time i was in there. The staff were just hanging at the cash register looking at their phones. read more

I really like the TM brand, and I've actually had good experience at this location in the past, but unfortunately my recent trip soured it for me. Day after Christmas, and I have a couple of gifts to return - they're still bagged, boxed with all of the tags and prices (not even scratched out!). The manager says that they won't take any returns without a receipt. Period. So, one star for you. Feel free to reach out if your guy was wrong and you want to discuss with me. :) read more

This store is amazing! A wide selection of clothing and a few games available to help keep your children busy as you shop. The associates are friendly and definitely helpful. Stop by and check out their stuff and maybe walkout with a new slick outfit! read more

TravisMathew - That's what's up - Men's Clothing Near Me - San Diego, California

Returned two golf gloves after I received as gift for Christmas. Both managers told me to pound sand because they no longer cary that brand. I had both recipes with me . How sad that they cant handle a simple thing and do the right thing. Last time for me read more

A new Men's Clothing store located in the Westfield UTC Mall. Though I thought this was more of a golf brand, there were a lot of "lifestyle" stylish clothes there as well. The ambiance is relaxed and fun, with games all over the store. There was a claw machine, a video game machine (complete with Pac Man, Frogger, etc), and the most beautiful ping pong table I've ever seen. There were even iPhone chargers in the dressing room area. The store was clean and well staffed. I enjoyed shopping, and felt very taken care of by the staff. read more

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Let me start by saying that I really like Travis Mathew gear. The customer service at this store is terrible. I was in here a few weeks ago looking for a couple golf polos and some shorts. I didn't see my size so I asked one of the employees if they had anymore. He said he would check...after saying that he continued to talk to the other two employees for about 5 minutes. There was only one other customer in the store so it wasn't very busy. I wasn't in a huge hurry but found it odd that that were just chatting after I asked for help. Eventually he went to the back and came out with a pair of shorts that was not the pair I asked for. I'm not sure if had been so long that he forgot or if he just wasn't paying attention. I showed him again what I was looking for and he said ok. He then proceeded to go back to talk with the other employees for a long time...long enough that I had time to go online and order everything I was looking for to just have shipped to me. So I just walked out and had my clothes in a few days, about 500 dollars worth. Great gear and a great store but you might be better off just ordering what you need online. read more

Don't waste your time here if you want to return anything. Never have I experienced such rude customer service. This fool hands me the receipt and keeps his head down while doing so saying nothing, not a goodbye, no thank you or have a nice day, nothing. Will never ever shop here again read more

All TravisMathew stores are great, but this one is my favorite. Every time I go in I'm greeted by the friendliest staff members. Today Brandon and Jeremy made my day with their customer service. Thanks again gentlemen! read more

Danny G was great & super friendly. First time at an official TM store and been looking for a new casual daily shoe--landed on the Daily Knit. Amazing shoe & extremely comfortable. I typically wear a size 12 & had to go up a size to 13...Ecco has been my go to shoe in the past but TM is definitely giving Ecco a run for their money! read more

The UTC storefront is great, but I felt compelled to write this review because of the staff. Particularly, Kyle and Grayson. They're both so incredibly knowledgeable about the brand and history, I honestly think I spent like an hour in there just geeking out over TM. Not only do they know their stuff, but they're really kind, thoughtful, and just good people. They've always gone above & beyond to help me out, make me feel comfortable, and just create a great overall experience. I recently moved to North County, so the drive is about 40 minutes now and just last week Kyle offered his card in case I wanted to call ahead to check if they received their new fall line before driving down. I can keep going on and on, but just want to shout them out for not only being great at what they do, but also going above and beyond. You guys are awesome! read more

Really comfortable walking around and looking. Very helpful team and seems that both staff and managers are in agreement on providing great customer service. I love their hats, but upset about the new stretch fit hats that they started making opposed to the old school snap back hats. read more

They replaced an older putter cover for me when the velcro failed. I could not be happier with their service and quality. They are worth the $. read more

The staff at this store is simply amazing! I was shopping for a golf bag calling this store from Northern California. Even after close, Cara took care of all the deets and was a pleasure to deal with. Such a great shopping experience! I would highly recommend shopping at this TM location. read more

Excellent customer service! I had a pair of jeans that had an abnormal defect and they without question exchanged them for me. Glad to know quality customer service still exists! read more

Today, I was greeted by the two gentlemen that were on duty this afternoon. I have been frustrated with online purchases and attempting to navigate returns. These two professional cats steered my into exactly what I was looking for with no up sale or weirdness. They went in the back and went through boxes to find my sizes. I have not had customer service like this in retail in a very long time. Love this company's shorts and will pay for the quality. The service, the quality of the product and the professional staff is a winning combination. Who ever is in charge of reading these.... I would implore you to recognize the two gentleman and the young lady that were working today. read more

Customer service comes naturally for Grayson. Personable, accommodating. Knowledgable. Thank you again brother.