A great experience @ the Oakley store in the UTC mall. Mrs Tris was very kind Courteous and very professional. I bought a carbon fiber eyeglasses case and Tris mad sure I received my military discount as well. Thank you Oakley. read more

Oakley - Me and my beautiful wife in Paris July 2025. Im wearing my Oakley sunglasses. Oh yeahhhh . - Eyewear & Opticians Near Me - San Diego, California

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It's closed. Sign says "COMING FALL/WINTER 2025" Disappointing. No sign directing traffic elsewhere (other store) read more

Oakley - Ugh - Eyewear & Opticians Near Me - San Diego, California

I want to give a special shoutout to Tris for helping me with my transaction. She helped me with getting new frames for my broken Oakley sunglasses that I purchased not that long ago. She was super nice and helpful. Thank you, Tris! read more

Used to frequent this location often for my snowboarding gear as well as sunglasses. It's small but has tons of things available. Black Friday Deals were always on point. read more

Oakley - The goods - Eyewear & Opticians Near Me - San Diego, California

I stopped by browsing for new sports glasses but had no intentions of buying anything. I was approached by the sweetest rep who asked me if I needed help. I mentioned that I was just browsing but she was so charming that she got a little bit more info from me. The moment she learned I was looking for cycling glasses, she found me the perfect pair. Needless to say that $180+ later, I walked super content out of the store with a new favorite pair of glasses read more

AWESOME STAFF! they were so attentive and dedicated to help me. Thank you a ton! Great service and highly recommend this store for anyone looking for help in searching for Oakley repairs and service! read more

Do not order anything from in store. Just leave the store and order it online so you can get help if you do not receive your order. I learned this the hard way. I ordered Sunglasses in store on 1/16/23 and I received confirmation email they should arrive 1/23/23, but no tracking number. Today is the 26th and still no sunglasses or tracking number. I call the customer service number listed in the email confirmation. I choose the store option not the online option. However, every rep I get tells me I have to call or go into the store to get status. Why can't they just tell me where my stuff is? Anyway, do not buy from the store only buy from online so you can actually get help on finding your order. It is not fun to spend close to $300 on a pair of sunglasses and have the company and their representatives not want to help you track where they are or if they even sent them. Terrible company, stay away. read more

I called ahead to see if they had the Mod5 helmet and Brim goggles in stock. I was told they did, so I drove out to the store. It turns out they only have one small (I need a medium) Mod5 which is on display. I mentioned that I had called ahead to check, and only to find out they don't have one, and the manager quickly and sharply responded "That's not what happened sir". I walked directly out of the store. read more

Excellent customer service by Diana! Went to get replacement lenses for my favorite pair of Oakleys. Found them on the Oakley website but she took the time to go into the military website to see if I could get the lenses on military discount! Thank You, read more

Absolute garbage customer service. I purchased a pair of goggles and they didn't end up working out. Tried to return them and they said they weren't in original condition when they were still in the original bag. They told me to try another store... please be careful that you are 100% sure on your purchase before shopping here. This was a very stressful experience and i will never be shopping at this location again. read more

I have been to this store quite a few times in the past few years and it is AWESOME! It's a little small compared to other Oakley stores I have been to, but there is always someone to help you out. Last weekend I needed a lens replacement for my M frames and dealt with Tris (one of the managers). She was very helpful and brought out 7-8 different lenses to choose from. We found the color that I wanted in a non-polarized version and my sunglasses are like new again. She cleaned up my old frames and showed me how to put them in the Oakley pouch to alleviate the lenses from getting easily scratched in the future. THANK YOU TRIS and the entire team at this store. Owning a few small companies, I appreciate great customer service and they deliver every time! read more

(Zero stars) I had a really bad experience with the store manager Tiffany when I came in seeking clarification on a transaction for a return that was processed last week. Long story short my return was not showing a credit back to my credit card, and I wanted to make sure the transaction was processed correctly. Instead of listening to my concern she was pressed on her point of view, which made me feel like she was accusing me of trying to get money from them. If I returned an item I should get credit for it. She was so argumentative that she was not hearing me and reluctantly gave me the credit. As she processed the credit she made sure to say things that made me feel like they won't help me in the future and that she was helping me to shut me up as if she was doing me a favor by giving me partial credit (so rude)! Back story is, I bought my husband and I a pair of sunglasses on a buy one get one 30% off. The sunglasses I bought did not work out for me so I was going to return them. A few days later I happen to be at the mall and decided to check out some other sunglasses. I found another pair I liked and decided to purchase it (paying full price). (I did not want to chance the pair not being there when I was ready to exchange my original pair.) Days later I returned to the store with all three pairs of sunglasses and receipts to make the exchange. What made everything tricky was my original pair was the 30% off price; hence, the reason I came in with all three pairs of sunglasses to ensure the transaction would be done properly. Note: my original pair and third pair were the same exact original price. When I came in for the exchange, what should have happened was the third pair of sunglasses that I purchased at full price should have been returned (generating a credit). Next, my original pair and newly "returned" item should have been an even exchange. However, what happened was Tiffany processed the even exchange, but never generated a credit for the glasses I RETURNED (i.e the third pair of sunglasses purchased at full price). So when I came in today to explain to this to her she made me feel like I was trying to scam them of money. She wanted to argue that I was not to get any credit at all, because she did the even exchange, which zeroed out everything. I tried to explain that my credit card statement shows as if I paid for three pairs of sunglasses when I returned one of them and I see no credit back to my card. If my husband did not go back in the store to get the refund I would have paid for three pairs of sunglasses ($600), when I returned one pair and didn't get credited for it. The part that hurts the most is when you're not being heard because they want to argue their point and making me feel as if I'm trying to scam them or pull something over their head. I spent close to $600 between the two transactions. I just wanted my credit for the pair of sunglasses I returned. I shouldn't feel like a criminal for asking...such poor poor service. I will never shop there again they will take your money and not care about you. Sad read more

On the way to the movies, my husband went to put on his Oakley Tailend Sunglasses and discovered the arm had broken off near the screw. It wasn't a screw which had fallen out, the metal had actually worn through near the screw. There was no way for us to repair, so we stopped by the Oakley store after the movie. Ryan was wonderful. He took one look at the glasses, realized the problem and called the other stores in the area. He found a replacement and had it delivered to the store, where we were able to pick it up the following week. Complete replacement. Awesome customer service, no hassles, no hoops to jump through, just taking care of the customer the right way. It was amazing. read more

Too much Oakley shopping makes Jack a poor boy.. or something like that. Love Oakley and happy they have a store close by! read more

Horrible customer service!!! Manager is very rude and not helpful at all! Next time I'm buying glasses at Costco. They have much better customer service. read more

I stopped by on Saturday after Christmas to look at sunglasses for golf. The tall sales lady was so mean and rude! I have never been so rudely treated in a store. She wouldn't answer any questions I had about the selection, practically yelled at me. She is completely impatient, sarcastic and unkind. Truly a nightmare experience in the store. I left quickly and will not ever return. read more

Their manager does not have patience to customers and she is like always in hurry , I was about to tell my husband not to buy the sunglasses and accessories but he collects those stuffs so I let him buy it. She don't have respect to her co-workers and she don't care if her co-workers are helping customers , she will let them stop what they are doing and she wants them to do -WHAT SHE SAID- ..I never encounter a manager like that in any Oakley store we go - usually they are nice and respectful to their co-workers..I will not recommend to ask for help with her if you are inside ..she is not nice at ALL..the guy who help us is way nicer and have patience...by the way their manger name is "Tres"..I HOPE I WONT SEE HER AGAIN ...when we visit again....my husband agreed not to buy or ask for her help or better leave if she is there :( read more

I just left the Oakley store with the kindest employees, especially the store manager Tiffany. I came in and switched out my Oakley custom ones and Tiffany made me my custom design! And they were so patient even when I went there a few weeks ago the other employees were just as nice. But Tiffany treated me so well. She gave me some free goodies maybe I was VIP status or something lol. Definitely not VIP but she made me feel like that! I can't wait to run these awesome Flax Jacket 2.0 XLJ Sapphire lenses. Love love them! The manager is awesome! And she wants to run too so I had to talk about running which I know way more then Oakley lol! Run fast with Oakleys! You Rock! read more

Oakley - Eyewear & Opticians Near Me - San Diego, California

I love my Oakleys, and so when the Oakley O Store opened in the former Gamestop location at Westfield UTC, I went here with some maintenance questions for my Ice Picks and X-Metal Juliets. While I wasn't able to get replacement nosepads for the Ice Picks - due to them being a discontinued model - at least they offered to tighten the earpieces on my Juliets. Pretty cool staffers... and the display up front is nice to check out as well. read more

After 7 years of wearing the same sunglasses and after 3 months of looking around I choose to switch to Oakleys - Went to my local store in UTC and was really pleased with the no-pressure customer service from Austin today 8\3\14 - ended up with a custom white Gascan frames, Jade Iriudim Lens and gun-metal emblem http://instagram.com/p/rP_CEtICGi/ read more

These workers are my all time favorite!! Came in for an exchange. Sergio and Phil were amazing help and very friendly to talk to while shopping around. A+ customer service! Thank you guys, I will definitely be back! read more

Nivel is great. She was very helpful to mys pooled husband after a couple of hours of looking for the ideal sunglasses. The store is small so that means limited selection on eyewear read more

I came to the Oakley store in search for some parts for my sunglasses which are starting to show their age. I've had my straight jacket Oakley's for several years now and they're literally the best pair of sunglasses I've ever owned. These things have been dropped constantly every which way and still seemed to have gotten through in one piece. The rubber sock pieces on the side were starting to rip and come apart. The lady who helped me was great enough to go grab new sock side pieces and put them on for me. They gave me a 20% off coupon which got me out of there for only $11. This store carries tons of sunglasses and accessories alike, so its your best bet for finding any parts you need for your glasses. Oakley makes quality stuff in my opinion and I hope to get even more years out of my sunglasses, they really make a difference when you're outdoors a lot. read more

I strolled into this Oakley store asking them if they carried anything similar to Smith Optics' Photochromatic lens for snow goggles. The girl look at me like "photo-what?" but the guy was like "I got you girllll" The guy took the time out to show me their new Prizm lenses. He brought out the nifty iPad and showed me side-by-side comparisons and everything. He put a ton of effort into trying to get me to buy another pair of Oakley goggles, but his efforts were all in vain because Oakley doesn't carry Asian-fit in store. (I have a button nose so I definitely need Asian fit goggles) 4-stars for the dude's effort. read more

Such a run around and hassle trying ro make a return for an online purchase. Done with Oakley.

Need to do an exchanged for my sunglasses. Ryan and Tiffany are the best. Awesome customer service :)

Very helpful gals at this location, willing to chat with me about the different types of glasses they have including the some history on the Oakley (the brand) and the glasses. Overall, good selection, fine salesmanship, and willing to let you shop and try on - and still be friendly if you do not make an immediate purchase. read more

I highly recommend this location. Tiffany and Phil spent a long time with me in an effort to help me find the perfect pair of sunglasses, and they provided excellent customer service. I will definitely be back. Thanks Phil and Tiffany! :-D read more

I have been to this Oakley location twice. The first time the guy that helped us was very helpful and extremely knowledgeable. He helped my BF with every thing he needed and was very knowledgeable. The second time was to return something. As soon as I walked in a sales girl recognized I was wearing a hot off the press pair of Oakley's. She knew her products! Everyone in the store is obviously well trained and great! read more

Just got a new manager his name is Joshua. My boyfriend and I came in looking for new lenses. Not only did he show us every possible option for our style of glasses but he told us about a deal. You give them your old frames and lenses and you get half off a new pair!! Do it it's so worth it! We got new frames and polarized lenses for the price of new frames! read more

I went there to get a replacement nose piece for my radars. The manager quickly found what I needed. It was free, because he said it was left over from another order. I also have the jawbone cycling glasses. Oakley has great products & customer service. Thank you. read more

I was discussing a discontinued Oakley item. I have experience HIGHER grade customer service, via online; be it authorized Oakley dealers or not such. With such a business as 'Oakley O Store' --- a higher grade service IS expected. Even more in such a rented area. Be it -- a customer visit or call. read more

I experienced very poor service at this store on several occasions when trying to purchase prescription lenses and frames. It was a challenge to get an itemized statement of what I was purchasing. When I finally got the itemized statement, it was full of lens options that I didn't want nor did I request them. If your experience is like mine, you will have to purchase what they want to sell you. I don't recommend this store. read more

I visited this store a few weeks for an issue with my new flight deck goggle prizm lens. The employees were super friendly and able to help me with my issue quickly and professionally. The staff was very knowledgeable. I felt like a valued customer. I didn't have to jump through any hoops, unlike other companies that like to torture their customers (cable, cell phone, etc.) read more