I asked for a basic service and that's what they charged me for. Says it comes with vacuuming, but they didn't vacuum my car. Even after the wash, the car is not clean. Definitely not worth the $20 read more

TRAX Car Wash Edison - Car Wash Near Me

Got my car "The Works" which costs $32 + tax. It was in desperate need of TLC. They did great on the interior and exterior. My only complaint is that it rained the next day. :-) LOL In other news, Brandon is a cutie pie and was very professional despite my connection to his family and my silly mood. read more

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I have been a loyal customer of Trax for the past ten years. However, my recent experience has led me to reconsider my patronage. During my latest visit for a synthetic oil change, I noticed the service cost displayed in the waiting room was $89.99, which was $20 higher than my previous visit. Despite this increase, I proceeded with the service. To my surprise, the final bill amounted to $111.66. This significant discrepancy included charges that I do not recall from past visits: an $8 filter fee, a $4 credit card fee, and a $3 environmental fee. Additionally, when I expressed my concerns regarding these unexpected charges, particularly the credit card fee, the employee was rude and showed no intention of understanding my frustration. This experience was disappointing and has unfortunately led me to decide that this will be my last visit to Trax. We have 5 cars in my household that used to get oil change there, we are all DONE with TRAX. read more

TRAX Car Wash Edison - Car Wash Near Me

Recapping a previous customer, (I have been going to this carwash Edison location, probably longer than some of their employees have been alive.) they do display 2 prices for a synthetic oil change and charge you for the higher price without even asking. The employee stated, " we are the only oil change facility that tops off and checks fluids", which is not true because almost every place does that. I understand the credit card fees because everyone does that now. Top it off that they no longer give you a free wash with an oil change. When I asked the gentleman on the car wash side, he stated that the new owner no longer I will gladly stay in South Plainfield and start supporting a local business for all future oil changes that come with a free car wash and GIVE YOU THE OPTION of what synthetic oil option you'd like!! I hope you continue losing customers!! Rating is all lower than a 0!! read more

As a disclaimer - the owner was contacted via email for a response but as expected no response and have to write this review after a week of the service. Just inspect your car after the wash and you will notice that interior cleanliness will be almost the same as it was before the wash. Brought my second car for the apparent Platinum wash (had a car detailed earlier); The seats, dash board and even steering wheels apparently was untouched with lot of the stains. When reached out to the manager on the site EDGAR Bravo, he was surprisingly rude enough to argue that I have cough up $10 more for the additional service/package. He has guts to say it after asking us to wait and come in line once again which we did. Very humiliating experience Mike. read more

TRAX Car Wash Edison - Receipt and I was asked to email the owner which I did - Car Wash Near Me

Regular wash was $19 giving the circumstances all prices are going up I understand. The wash was decent they rushed through vacum. I paid extra $5 for for tire but they didnt even do it probably it was 5 people cleaning the car and it wasn't even that busy see pictures. I tired to put a review on google but it is blocked you or something read more

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To all trax monthly and regular customers. Please don't trust this trax car wash employee bcoz they don't do correctly wash for your car wash. Im seriously telling the truth. it's very disappointing , If you'll has paid $60 monthly for (the works package) which it is more better than (platinum) (the works package) which it includes rainx vision clear, underbody wash, armoral, triple foam polish, extreme shield carnauba wax, all this which they always do the lowest one. This is just in board to show. even I have carpet wash in (the works package)they don't do that also. They force you to do monthly and then all this happens. Nothing Which it is Not fair. Bcoz many customers don't look, don't check what wash its is going. Always look properly. People are in rush just pay n do wash n leave. To everyone Whenever you'll are giving your car for wash, please please see they are putting in proper wash bcoz if ur paying for (the works package)which is more price and then they do the lower package (Platinum or gold) which it is lower which they charge customer more and then they cheat customers by doing (gold or platinum) car wash which it is lower package car wash. If they think I'm lying then they should check in their camera. Even I spoke to their manager about all this and he says I don't know anything and I will see later which they don't care. I said if you don't know then check in ur camera. But still he didn't do anything. I did the biggest mistake by trusting this people and paid monthly $60 for (the works package) and I get platinum wash which is lower package, After so many days gone later I checked it and realized they are not doing correctly. Bcoz their one customer told me all this they charge more and do the lower package. Even their north Brunswick New Jersey staff and manager are worst and not good and not helpful. This is my last and after this I will never do monthly and will never go back to their any location. I won't recommend to anyone. I got bad experience. I'm done with this bad trax car wash. read more

This place is a scam. I paid 69 dollars every month for a service that includes underbody wash and I haven't been getting that service. I spoke with the 2 employees there and they laughed at me when I asked about the underbody. I would not recommend anyone to go to this place, inside your car not getting cleaned. They just wipe the water off on the outside and vacuum a little on the inside. There are times soap Sud is left inside on the top of the trunk and the manager there tells you that the workers are afraid to get cut. This place is no good, SCAM, SCAM, SCAM. read more

My Car number plate was broken plus bumper was broken too because there is no one in exist line to move the cars, so when I tell to there new manger ( Joe ) he told me just write down my details i.e name and cellphone number they will contact me shortly after checking from there Edison oak tree branch owner now it's 3 week in row no body will call me and solve my issue, worst customer service plus they didn't clean the cars perfectly as compared to last year when Mark was here only the increased the Prices but the service and customer service is really below average, I hope this time owner can get my message and get back to me. read more

TRAX Car Wash Edison - Broken Number plate and bumper - Car Wash Near Me

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Great customer service. Great deals on car washing and detailing ... Lots of Choices and the staff was very attentive to our needs read more

My family and I have been bringing our cars to this car wash for years. Today my daughter and I brought her car there to be washed inside and out. When we were told our car was done, we went to get into it and noticed the molding around her radio was pulled off. We approach the employees nicely to let them know something may have happened, but they mind taking a look at it and fixing. The employees said they didn't do it and then started talking to each other in Spanish and laughing. We politely asked for the manager who said they didn't do it. Email the owner he didn't even bother looking at what was broken. I politely approached the manager again asking if they could take a look at it and fix it so we can resolve it right away and he said he's too busy. Send an email to the owner. I will never bring any of my family's cars here ever again. Not for a car wash, not for an oil change, not for a detailing. $55 was wasted and now I have to try and get the car wash to fix the issue. read more

What a shame that this place of business has gone down hill. I believe it has changed owners several times in the past 10 years. I was just there this week and paid $31+ for All the bells and whistles wash. So disappointing. The car was barely vacuumed, the console was left dirty, the mats were barely touched. Looks like I will have to take my business elsewhere. Not spending that kind of money for a half-assed job. Stop cheating your customers-do better! read more

No wait. Staff was nice. Platinum Wash is not worth it. The inside of my CR-V was barely vacuumed. Dashboard was not done. The outside was washed and tires were done. They're good for exterior wash but that's all. If I didn't have an appointment to get to, I would have went back to speak to the manager. I won't be going back. read more

Received a free car wash via Facebook for "TheWorks" at TRAX car wash on Oak Tree Road in Edison. Pulled up at 1:00PM on Sunday, there was only one car in front of me. I gave the attendant the paper for the free car wash and he asked for ID. I showed him my license and he said your good. I asked do I need anything to show the cashier that the car wash is free? He said just tell her you gave me the free paper. The car travel through and soap rained down and the brushes worked in the soap. I go to the cashier and she said where is your receipt, I told her the attendant said to tell you I gave him the free paper. She looked at me like I had 2 heads and said OK, your good. I went outside were the car was being dried. The person drying the car motioned to me that the car was ready. I got in the car and drove off. When I got home I realized the bird poop that was on the passenger side window before going to the car wash was still on the window. I got Windex and cleaned the windows in my garage myself. All I can say I am glad the car wash was free because I will never return to pay them to was my car. read more

I would definitely rate Trax at Metuchen and Edison 4.5. the staff are quite curtious and listen to your needs. I have bought the unlimited wash package and was surprised that I can use it in any of the location. I am deducting .5 points as the towel drying could be better. However, I will for sure recommend Trax to those who want to ensure their ride looks clean ;) read more

Updated!! Please see photo attached!! Owner quickly responds after claiming to have NEVER heard of this incident! Dear Mr. Giacopelli thank you so very much for kindly replying back to my review. I have attached an email showing proof we spoke so maybe this will help refresh your memory! As I mentioned and as all can see this is not the route we like to take and we have been very patient clearly by not calling the police to make a big stink the day off and have been holding of waiting for the right thing to be done as promised. Unfortunately now our attorney is involved and we could just like our vehicle repaired. Anyone with a manual vehicle needs to beware!! Pre covid my husband brought our vehicle to get cleaned. One of the staff members pulling out the vehicle did not know how to drive manual! Clearly not knowing what he was doing he over revved the engine, and was burning out the clutch slowly pulling the vehicle off the tracks. There was an immediate smell and my husband tried to flag him down to stop but it was to late. Obviously upset he spoke to a manager who begged him not to call the police to file a report and if there was damage they would take care of it. Fast forward now speaking to the "owner" via email we were asked to send in any repair damages which was confirmed there was. Dead silence after that. We gave it some time since covid started happening and things were shut down but now that everything is reopening the owner is obviously dodging his false promises! We have spoken to our attorney which will be taking legal again now against this branch! Truly avoid this place by all means!! read more

TRAX Car Wash Edison - Mr. Giacopelli does this refresh your memory?!? - Car Wash Near Me

Horrible service. DO NOT go here unless you want to be BERATED FOR NO REASON. This is for the man with the beard at the front who was giving extreme attitude, trying to up charge for a synthetic upgrade, trying to get more money when the only thing requested was an oil change. Then RAISING his voice that we wouldn't pay more money for upgrades we didn't ask for. Saying "LISTEN!" "LISTEN!" What kind of "service" is this? My dad told the manager about this and that he won't be coming back due to this employee. The manager said "bye, take care" like he didn't care. I wouldn't have posted this review if the manager was more understanding read more

Well, I decided to try this place out again since it's under a new name. Unfortunately, my experience was such that I will not be back. $27 for the package that other cat washes nearby charge $20. Tje price is not why I am writing this though. It was such a rushed and horrible job. I returned home and had to actually rewash parts of the vehicle. I also needed to re-vacuum the interior on my own since it was poorly done. Attached are a few pics read more

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Place still sucks balls even after all the "improvements" the owner is boasting. Staff still incompetent. Owner still cocky and rude. Service still poor and half assed. Still stand by my review. Place is AWFUL read more

I frequent Trax whenever I have an opportunity and they ALWAYS make my car look showroom new. What I particularly like about the company is that I assumed a credit I was owed was missed. Within a short time I received an email, not from a manager, but the owner. I realized that I had made a mistake and the credit was issued but it was the fact the owner took the time to respond to me that makes the difference for me. Soon they will be launching valet services, where they will come, get your car, clean it or change the oil and care for it as though it were there's and return it to you looking brand new...I can't wait! Trax is your place for top quality car services! read more

WOW! Owner of all 3 locations Mike G is a rude obnoxious BULLY! If you have a bad review he will message you and say you should have emailed him and he wasn't aware. How about your staff should have given me your email address or have the capacity to rectify customer issues. I had a horrible expierence at New Brunswick location!!! Instead of owning and taking responsibility of what happened at his car wash he wanted to blame me for trying to hurt his business. Maybe if you aren't going to be physically at any of your locations then maybe you should have the next best thing and this isn't it! Last time I checked, I work hard for my money and I should not be paying for a bad service. I didnt ask for my money back. I just wanted the soap rinsed and dried from my car. Enough is enough and you are a BULLY! I have been going to this location before it was Trax. Not anymore! They had several chance and normally someone would come and properly dry off my cars. Not this time and this is why I am upset. BEWARE! GO AT YOUR OWN RISK! He messaged me back and said don't return! DON'T plan it buddy!!!! GOOD LUCK! Owner response: OwnerMichael G. 4/18/2021 - Hi Susan, One time is too many chances? I don't know who you spoke to but our manager Raudy would never do that. In addition my email is right in the lobby, traxcarwash1@gmail.com, and I've never heard from you. Great job putting down a small business and it's hardworking employees trying to make a living. Instead of trying to make it right you think you're an internet hero. Mike- Owner PS- I just spoke to my manager. You were yelling and cursing and making a huge scene in my lobby. One of my other customers was very offended and asked you to stop cursing and calm down. Don't ever come back to my business again! What a disgrace! Hi Susan, My response: I haven't seen or heard from your either. I asked for the owner or whomever was in charge. I have multiple vechiles and I have being going to this car wash before it became TRAXX. Your person in charge refused to properly clean and dry my vechile. I have been here multiple times and I have to hope that I get a good person to dry my car and lately it's the same person and doesn't know what to do. Sorry, but this has been multiple times on both of my vechiles! IF I am a paying customer, try to resolve the issue and give me the service I paid for. Obviously, whomever you have in charge shouldn't be! Michael G. Do not return. We don't tolerate this behavior. You only get to give a review if you like it, I guess! read more

I belong to the monthly car wash club had excess wax around the wheel wells and the black trim Jason and will went out of their way to remove that excess wax. I really appreciate the employees here they always go out of their way for me read more

TRAX- Great staff and great service! I got the extreme because I was going to sell my car after and they left it spotless! My battery died unfortunately but the entire TRAX team helped me to jump start it and I just found it so amazing of them to help me out! 10/10 recommend and will be going back when I am in the area again!!! Well done TRAX!! read more

The staff here are great people and the environment is excellent... amenities like free coffee, a massage chair, and great ambiance shows how much they care about customers. The service dept is very good, the young manager Alex is extremely capable. I am a discriminating car enthusiast and I'm telling you, you're dealing with a real car guy in the owner Mike. Go there and see the new look, you'll be blown away! read more

Excellent service, car was super clean, thanks so much. My car is spotless. They did a very thorough job cleaning every part of vehicle. I would definitely recommend them and am coming back. read more

My car was a wreck from the Kids. It looked fantastic, after using this place. I will definitely be back.

Brought my truck to get washed and didn't even dry completely, truck was still dirty was still visible. Didn't vacuum the inside. The guys who do the inside just pass the vacuum quickly and don't take their time to get the mess out which defeats the purpose of a car wash. Won't go there again read more

TRAX Car Wash Edison - Car Wash Near Me

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Short and simple. Bad car wash. My truck wasn't looking very washed which was upsetting because I thought that's what I was paying for. I practically washed my truck myself once I got home. The customer service I received was also horrible. I didn't realize a car wash could be so disappointing until I went here. Would not recommend. read more

Poor quality poor value, complete waste wash. This is recently changed to trax since then worst wash experiences from multiple of my known ones. Avoid. read more

This it's the second time that I had a bad service, the last time left the rear window inside dirty, today, they could not know how to clean the bird shit, I had to tell them, and with the cloth, without putting the spray, living the shit streaking, with the platinum charge, they used to wash the mats, and wipe off the interior dust, now no more. For the $30.00 charge including the tips, I can do a better job on my own. read more

It is Great Quick and friendly and yes they are that good. For both inside and Outside of your Vehicle

I'm a weekly customer here to clean out the beach mess I've made the previous week and this place does an awesome job in and out!!!

Best car wash by far, Completely cleaned inside and out. I recommend you get "The Works"

Stopped here on way home and received an excellent car wash. Car was sparkling, I will be back for a monthly package

The car wash service at Trax at the Edison site is always a pleasure. They do not waste time and they aim to get the cleaning done to your needs. The service is fast and efficient. read more

I used to come here all the time when it was the former Jersey Auto Spa had the ultimate package for 39.99 unlimited plan where I used to come 4x a month once a week. Not bad right? New owners took over sometime in January was told not to worry that would honor the old plan and grandfather me in. I was happy and had no complaints. February hits and my credit card was charged $62. So clearly I am thinking they made a mistake. I call up and they said unfortunately the new rates went up? When asked why the price increase they said they went from recycled water to fresh water and the wages went up. (They have 80% hispanic staff where they definitely arent legal and most likely paid cash.) read more

My car always looks great when I leave here. They pay attention to detail. Prices are good. Ultimate Car Wash club is great and worth every penny. Place is super clean and staff is friendly. Best Car wash around. read more

I love this place! It's so much better now than it used to be. I joined the Unlimited Wash Club and I can wash as much as I want. The people are so friendly and my car was so clean. I also get 10% off the lube services with the Club. The best place around! read more

This place is amazing! It's been completely renovated and my car was sparkling clean. The oil lube is very professional as well. I highly recommend! read more

Brought my car in and bought the 29.99 pkg. I explicitly told them to make sure to clean the inside of the car well. When I went to get in my car not only were my rubber mats not even put back in their place but the car was visibly dirty from not vacuuming properly, center console and cup holders not wiped or cleaned. I asked for a manager and he called someone over and had them vacuum again then told me the vacuum nozzle doesn't get in between the seats. You are a Car Wash. Your job is to clean my car after I pay you $30 to do so not take my money then make excuses. So I went home and simply used a chop stick to dig out a French fry and some pieces of paper and loose change and just cleaned it my self. Then I looked at my tires and they didn't even put the tire shine on and not to mention they never sprayed the inside of the car with air freshener like they were supposed to. This is the second time I've been there. First time was bad this was even worse. Needless to say I will NEVER go there again and tell anyone I know not to waste their money or time. read more