I had a hugely disappointing experience at this Castrol Lube Express location…read more I went in for a routine oil change and, before the service started, specifically asked the workshop employee whether I could use the $10 discount coupon. He clearly said yes, so I assumed the discount would automatically be applied during billing. After waiting for the service to be completed, I noticed at the payment counter that the full amount had been charged. When I asked about the discount, the lady at the counter told me I was supposed to physically show the coupon. I explained that I had already confirmed the discount eligibility with their staff member and assumed it had been factored into the pricing. Instead of trying to resolve the issue professionally, they immediately shifted the blame onto me. The workshop employee was called over and conveniently changed his statement, claiming he had told me to show the coupon at the counter -- which was simply not true. The issue was never about the $10. It was about honesty, accountability, and customer service. A customer-friendly business would have either honored the discount or at least offered a future credit as a goodwill gesture. Instead, they seemed more interested in saving every possible penny while making the customer feel at fault. I honestly cannot remember the last time I experienced such a poor and dismissive attitude toward a customer. Would not recommend this place.

The customer service is horrible. The cashier was on her phone the whole time not attentive at all…read more The cashier is very rude and condescending. My payment needed to be adjusted for my coupon , the cashier tells me no it's too late. I asked for the owner she's says you can get him because she's busy on her personal phone while working. I in return told her no you get him ! He finally comes and informs her to refund me. While she was refunding my money she slammed my card down on the register and was still being very mouthy and rude. The key to a great business is customer service if you can't provide that then what's the purpose of working at the establishment? I will not be returning and Ive been coming here for over 8 years and servicing my 4 vehicles. So long Egal and wish you the best with your Rude cashier.

I was told my car's rear rotors needed to be changed at the dealer but was quoted what I felt was a…read moreridiculous amount of money to fix. I decided to shop around for options. I started at Ray & Dana's Inman Auto Care. He offered a free estimate. He sent a very comprehensive list of things that needed to be done on my car. I was very impressed with the meticulous detail and the photographs to show why I they were suggesting the fix. This report made me feel that this was an honest shop. And made me feel confortable enough to trust. It turned out that all rotors needed to be changed. I paid a bit more than what the dealer quoted but got both front and rear brakes overhauled and new brake fluids and wheels rotated and balanced. But most of all I got a clear understanding of why it had to be done and the feeling that they were trustworthy. Their customer service was excellent! I live a mile away and needed to be home for telework so he had someone drive me home and then pick me up to get the car. That was awesome and I really appreciated it. Also I called several times with questions and concerns. They politely answered all my questions. I asked them to align the wheels. They checked the alignment and told me it was not necessary. This sealed the deal. I trust this shop and will have them work on my car again.

everyone at Ray and Dana's are great! I take my husband my daughter and my car there for service…read moreand they do a thorough investigation and they call you with the work that needs to be done and they stick to the payments as planned. although no one is perfect their diagnostics are correct and they keep going until the job is done! I took my daughter's 2018 Honda in and she is so happy that her engine runs so quietly after they fixed the air compressor. in addition to that everyone at the front desk is nice personable and they have coffee!!!!!!!!!!!!!!!! thank you guys

awesome, excellent service take care of me as a person not as a robot. Thanks so much for the…read moreservice and Quality.

Avoid this place at all costs i will never go back. Do not trust this them with your car. You'll…read moreleave with a headache, wasted money, and a car that's worse than when you came in. Their work is dangerous, unsafe and unreliable. I came in to get new tires and brakes, and it turned into a nightmare. They replaced all four tires and the next day my car alerted me to check tire pressure. I went back and they said they had overinflated the FRONT tires to 70 PSI literally double the recommended 35 PSI. That is so dangerous i can't even believe it but I was like okay mistakes happen you know. Next day the alert popped up again i took it back they said the REAR tires were overinflated to 70 PSI. Now im like are they joking are they pranking me becuase what is even going on. I gave it another chance but AGAIN on the third day it said check tire pressure i took it back and they said the valve on the back wheel was broken something that should have been caught on one of the FOUR trips that i had made before. i never got these constant check tire pressure alerts before going there they had broke it. I dont know what they were doing were they playing with it or were they lying about checking. This was three days of wasted time, back and forth, and constant stress. As for the brakes, they installed the cheapest, lowest-quality pads imaginable. They squeak with every wheel rotation constantly when im driving under 30 mph, brake or slow down its ear-piercing and embarrassing. I didnt even take my car back for them to hear the brakes becuase i know theyre gonna make up some excuse for why squeaking is normal. Its been 600 miles since i got them changed the sound should have gone away!! I took my car to two other reputable shops afterward nothing was mechanically wrong the noise is literally only because of their substandard parts. What gets me is that nothing was wrong with my car before i went there was only problems after i left. Dont be like me dont waste your time money and effort go somewhere else

This is the second time I used the repair facility and I couldn't be more happier. I had a…read morevibration in my car when on the highway. No one else could figure it it out but Kenny did! Kenny and Billy's has a what is called a "Road Force" wheel balancing machine, and it is different from the regular wheel / tire balance machines out there. This puts force/ pressure on the tire as if it were on the car and gives a true measurement. My car rides great now with no more vibration! Thank you Kenny and Billy's

Me and my family have been getting our 7 vehicle serviced here for the last 12 years, never had any…read moreproblems and they are always straight forward and honest with everything. Highly recommend to any one!

Wonderful experience! Drove up, waited for about 2 or 3 minutes before the cars in the bay left,…read moreand was signaled to pull in. Asked for the most basic oil change and requested to use the $15 off coupon. It was scanned without any issue. The attendant was extremely efficient, polite, and professional. They pumped up my tires, did other vehicle checks, and showed me that the oil level was full via the oil stick. The whole process took less than 20 minutes. With the coupon, I ended up paying $73. I was asked if I wanted to check my fuel lines as they haven't been cleaned for over 12 months- a $99 addition. I politely rejected, but may be coming back for this, as the attendant said it extends vehicle life. They were so polite and helpful. Definitely will be returning to this spot. Thank you! PS. If you Google Valpak or their website, Valvoline seems to always have a coupon there!

Came for an oil change, and was in and out within 15-20 minutes. No fuss, just straight up…read moreefficiency. We chose the $79.99 oil change because my car is over 10 years old. No major up-selling, just called out a couple of things (suggested the fuel system cleaning service for $99.99, and topped off our transmission fluid for $4.99). Very satisfied with the service, and very appreciative of the transparency and professionalism. Thank you so very much! Will be coming again.

Was good until I got my bill. I asked for the military discount but apparently I told the wrong…read moreperson so they didn't give it to me. Not happy

This location always an issue..simple oil change and paid extra charge to tap off coolant..now my…read moredashboard has an message check manual coolant level.. Called location , returned next morning.. to reset it..worker just came out and said you have a bad sensor... worker even checked mileage haven't changed much, wrote all info down, no one called..wasn't bad when i came here.. Still an issue...

I've been going to Woodbridge auto for years and now my daughter does to with her car. Very honest…read moreand will tell you what you need to get done and what can wait.

If you are looking for a reliable mechanic that does the job and no b.s., look no more. We had all…read more3 of our cars worked on here and outstanding service each time. I literally just had my car there this week. My window on my driver side got busted from a cling car shade I got from Amazon that I forgot to remove when I rolled my window down and it got jammed and messed up the window regulator. My hubby dropped off my car Monday night after hours, the next day Danny called us and gave us an estimate and said that he has to get the part for us which would take a day. He got the part in the next day and my car was ready that same day. We are very happy with them. I really hope they stay at this location for a very long time.

I have been to this place twice and have had the best experience, the men working here are so…read moreprofessional and so friendly! Very trustworthy and will work on your car in a timely manner! I can't rave enough about this place!!!!!!

EXCELLENT SERVICE!!!…read more So I typically don't go outside the dealer for any repairs however, I felt like I needed to go immediately as I thought I had a nail in my tire. When I get there, I automatically assume there's a nail in my tire and ask them to plug it. The gentleman checked the tire and told me I didn't have a nail and if I was still having problems- to bring it back. I ended up bringing it back the next day because it sounded like something was in my tire. When I got there, another guy took my car, drove it around the block and then put my car on the lift. It was determined that I had a dent in my rim so they said they would check for rims and call me back. The kicker is - when they put my car on the lift and spun the wheels, whatever was in the tires fell out (not actually in the tire but somewhere in between). I no longer heard a noise- so I told the guy and asked him how much - he was super humble and said I didn't owe him anything because they didn't repair anything. My dealer !!!?? Wanted $250 just to LOOK at it. Because of that one noble gesture - they found a new client in me! They tell you what you need to- don't try to rip you off or overcharge you - this is an honest establishment/ I would definitely recommend!