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TraxNYC

3.9 (269 reviews)
Closed 11:00 am - 6:00 pm

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Reviews With Photos

Owen S.

I recently purchased diamond earrings as a holiday gift and was definitely cutting it close before heading out of town. Thankfully, I got in touch with Ciara, who was incredibly helpful and professional throughout the process. She really took the situation personally and made sure everything was handled in time. I called a few times to check on the status, and she was always clear, responsive, and proactive, even going as far as upgrading my shipping to overnight to make sure the earrings arrived before I left. It's not easy to find a company as large as TraxNYC that still delivers that kind of personal, small business level customer service, especially while offering high quality jewelry. This experience definitely stood out. Big thanks to Ciara and the TraxNYC team. They've earned my business going forward

Pendant in the box all diamond and gold
Rick B.

I ordered a ghost pendant online. I did the layaway. They were really helpful. I think everything went well. They told me they're gonna send a tracking number and have it delivered. I was waiting for the tracking number. It came in the mail fast so I was like ok. I never got the tracking number, but I got the product so it's fine. I'm in love with my pendant.

Tony L.

Whenever you need jewelry or someone who truly takes care of you, Ali is the one to go to. He always goes out of his way to help you get the best deal and make sure you're completely satisfied. His professionalism, honesty, and customer service are top-notch honestly, he should be a manager at TraxNYC. Ali has been my guy since day one. I recently got a custom tennis bracelet, and he helped me pick the best stones and worked out a great price. Every time, he makes the process smooth and personal. You don't just get jewelry from Ali,you build trust and friendship. That's hard to find these days. I highly recommend him to anyone looking for quality jewelry and great service.

Enchanting floral diamond earrings
LaToya B.

The customer service I received from Melisa Kula was amazing. She was very helpful and very knowledgeable. Trax has a huge selection of jewelry. The value of the jewelry for the money is definitely there, I do feel like they try to work with their customers to satisfy everyone.

TraxNYC
John J.

Too many detail discrepancies between their product details and descriptions (look up item #70124), Details: 14k gold; Description: 10k gold. Details: 7.5 inches; Description: 8 inches. Details: 2mm; Description: 3.5mm. Details: 1.7 grams; Description: 2.15 grams. I posted a screen shot in the photos section. They do have a disclaimer that says "(the final weight of the item may vary slightly)", but what about the karat, length and width? How can something be both 10k and 14k and also be 2 different sizes at the same time? I'm glad I noticed that before purchasing.

This is the pendant Trax helped my son designed. It was stolen as soon as he passed away.  Amy at Trax is doing her best to help me.

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2 years ago

Ordered a Jesus piece, came quickly looks nice weighs what it should Would definitely order again

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Ask the Community - TraxNYC

I'm currently interested in buying gold chains from this business. I would like to know if anyone has purchased any gold and if it was handled in the correct manner?

I have. i purchased a 10 k hollow rope online and a 10k solid rope with a diamond yellow gold medallion pendant over the phone. I dealt with Jack . He helped me a lot . call there and ask for him

Don’t See Your Question? Ask Away!

Review Highlights - TraxNYC

I have only done business over the phone with Trax, I've never been to the store since it's a far drive.

Mentioned in 40 reviews

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Global Gold & Silver

Global Gold & Silver

4.5
(396 reviews)
0.1 mi
$$
Certified professionals
Free estimates

I am a NYer and selling GOLD in this environment seems overwhelming. I got a few recommendations…read moreand I decided to pick 2. The first dealer was nice enough but it just didn't feel right, even with a decent quote so I went to Global Gold & Silver and met with Oshri Reuven. I am so glad that I did. He is smart, he looked at each piece instead of just weighing it all and giving me a quote. In fact, I had an 18K bracelet and he paid me properly for that rather than weighing it all as 14K. We chatted and the quote he gave me was higher than the first quote that I got from the other dealer. I left knowing that I was treated fairly and I fully intend to recommend him to my friends and family and I will be back with some other things that I want to sell. He also buys watches and silverware. Thanks Oshri for making the transaction so seamless.

Oshri is the BEST in the business! My fiancé & I are thrilled with my custom oval infinity wedding…read moreband + oval engagement ring. We truly feel we got the best quality diamonds physically possible at the best price. His craftsmanship is second to none. He is an absolute pleasure to work with and makes us feel as if we were family. We trust him entirely - and to us, that's important. We continue to use him for other event item like bespoke necklaces, earrings (my "something blue" for my wedding day), bracelets, etc. My brothers have also bought engagements rings from him. He is our family's "one stop shop" for all jewelry needs! Look nowhere else, couldn't recommend him enough!!!! Love him + Love all the special pieces we now get to cherish forever.

Photos
We Buy Jewelery & Watches!!
We Buy Jewelery & Watches!!
We Buy Sterling Silver!!
We Buy Sterling Silver!!
We Buy Rolex watches!!

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We Buy Rolex watches!!
American Gold Refinery

American Gold Refinery

4.7
(19 reviews)
0.1 mi
$$

I've never written a Yelp review. BUT, since I do not personally know anyone selling gold and who…read morecould thus benefit from my experience with American Gold Refinery I figured this would be as good a place as any to share it. I had two gold items to unload. The first was a substantial piece, the second a relative trifle. I concur with an earlier sentiment in these reviews. It is "absurd" that AGR does not have more positive reviews than it gets here. If you are in the tri-state area and selling gold or jewelry DO NOT GO ANYWHERE ELSE but AGR. Do not waste your time or throw away your money with local jewelers. At the end of the day all those jewelers do is take your gold to AGR or other 47th Street refineries and pocket the difference between what they paid you and what AGR pays them. I shopped around two pieces at some local jewelers in Astoria. I'd rather talk in dollars than percentages so to avoid being too-too gauche I'll focus on the trifle piece I sold 4/14/2021. A 14k gold necklace, 1/2 an ounce. One local Astoria jeweler offered $215. Another offered $415. From the latter jeweler I came away thinking I could probably get $500 from AGR. I did. $500 for what one local jeweler offered less than 1/2 that amount. Local jewelers are almost always the middleman when buying gold. They buy it from you at a percentage less than the refineries would, then sell it to the refineries. American Gold Refinery, per its name, is the refinery. Some jewelers will take 15%, others in excess of 50%. AGR takes about 6-7%. Why would you sell anywhere else? The previous gold piece I sold to AGR was quite a bit more substantial. I had never sold gold before and was nervous about getting ripped off or taken advantage of. I was also just plain nervous all around letting go what could be called a family heirloom. Before settling on AGR I shopped this gold piece around to local jewelers. These encounters only stoked my anxieties. They played hard sell (hard buy?). Some of them yelled at me, increasing their buy offers only by double-digit figures every time I turned around to leave. Others chalantly offered prices I knew, from my research, were substantially less than the gold was worth. One even took my gold piece off to a place in his shop where I could not see it, a total no-no in this realm. I am so glad I chose AGR for that sale, and not solely because they paid so much more than the others offered. AGR treated me with respect, kindness, even curiosity about who I am and what I do. The transaction at AGR was conducted with 100% transparency. I believe the main person I worked with was named Arnold but AGR, if you are reading this, don't hate me if I'm wrong. Unlike that aforementioned local jeweler he made sure the gold piece was in my sight throughout the transaction. The cash was on hand for immediate payment. The local jewelers all told me I would have to come back later so they could get cash from their bank or arrange to have a check cut, or somesuch. It was enough to make me think it was some kind of setup. Paranoid, I know, but as a first-time gold seller can you blame me for being a little over-careful and anxious? Bottom line: If you are selling gold, silver, or jewelry in these parts do not go anywhere else but American Gold Refinery. I only wish I had more reason and opportunity to do business with them. Welcome to my first-ever Yelp review! Haha.

Great experience selling 2 of my gold chains today at AGR. Was greeted downstairs and showed up to…read morethe office. Was helped right away and walking out with cash in a few min. It was my first time selling gold jewelry and I didn't have time to stop into a bunch of places, so I went to 2 places in the diamond district with great reviews on Yelp (here and another). The other quoted me WAY lower and told me that he was giving me "pretty much 90%" when it was actually 42%. Matthew, the president of AGR, who happened to help me gave me a percentage that is considered an excellent offer. No bs, quick, straightforward service. Highly recommend.

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American Gold Refinery
Sell Gold NYC
Sell Gold NYC
American Gold Refinery

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Bullion Exchanges

Bullion Exchanges

3.8
(117 reviews)
0.1 mi
$$

One of the very best current-day, online, precious metals retailers in the USA. Without a doubt,…read morethe staff are.qualified on the stock AND on how to get things done, I've never had a problem that they couldn't find a solution for. (And some of those problems are ones created! Their stock is generally good (though with recent market swings they've been nearly out of the popular items.All in all, the business is well run and they almost always have enough inventory and knowledgeable employees to keep almost any number of customers well-served and happy. I've been a customer of theirs since 2019 and I always check their prices and availability when I am planning a buy. (I'm attaching a gold coin I recently bought for $5.76 less than the next best price.)

This is an honest review. I sent some silver, gold, and platinum to bullion exchanges to buy off of…read moreme, and when they received my package it was incomplete and someone stole from my package. They gave me an inventory of what they received and I sent them a return label to send my order back to me so I could submit a claim with the USPS. I receive the package and am wrapping up the claim and when we open the package from bullion exchanges, the items they said they received weren't even in the package they returned. I don't understand what the heck is going on but if someone is stealing from customers over there then I say a curse on the thief.

Photos
Bullion Exchanges
Bullion Exchanges
Bullion Exchanges

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TraxNYC - jewelry - Updated July 2026

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