Having a hard time getting a live agent when calling UPS Customer Service?…read more When prompted by the voice mail warden reply "returning a call" and you will get connected immediately.

Overall I have had (in the past) an OK experience with UPS. But yesterday's experience made the…read moreother times pale in comparison. On May 13, 2026 I had a package coming. So I was tracking in order to catch my package, because there are thieves in my building, plus Eastlake local building management has a put a new stupid rule of "NOT RECEIVING/OR NOTIFYING RESIDENTS OF PACKAGE BEING THERE!* Anyway while I am tracking I get a message saying that they ATTEMPED to deliver package! WTH?! Lies! And what's the point?

Nice helpful guys working here…read more I tried out the UPS Store at 3231 S Halsted St and the people there are rude and act like it's the DMV. I'll stick to this place on Archer.

I love coming here to ship out my packages to my partner in the military! Thank you so much to the…read morewelcoming staff for a speedy service!! This location is always clean too which is nice!

I'm writing this review on behalf of a close friend who had a very serious and stressful experience…read morewith this location. He shipped personal items (used clothes and personal belongings only), but the agent incorrectly declared the contents with completely false information and inflated values that did not belong to him (hundreds of clothing items and even unrelated goods). Because of this negligence, the shipment was: Misrouted internationally Delayed for over 2 months Subjected to excessive customs duties and investigations My friend had to visit this location over 50 times trying to fix the issue. Despite this, the staff initially refused to correct their mistakes and showed unprofessional and disrespectful behavior. The situation caused significant financial loss and extreme stress, affecting not only him but also his family overseas. Only after major escalation and confirmation from DHL abroad was the issue partially corrected -- clearly proving the error originated from this agent. The case has been formally escalated to multiple parties, including the Illinois Attorney General's Office, DHL offices in Florida, and DHL offices in Germany. All supporting documents and evidence have been submitted for official review. Additionally, there were serious concerns about inappropriate and potentially discriminatory remarks related to religious identity, which raises further questions about the professionalism and conduct of this location. This is not a small mistake. This is serious negligence that caused real damage. I strongly advise anyone to be extremely careful when dealing with this location.

These people stole over $300 from me and are refusing to engage with U-Haul over getting it…read moreretuned. I returned me rental and the person working said I was all checked in and good to go. They then charge me saying I drove hundreds of miles and had the truck for multiple more hours. This did not happen and I provided pictures to proof of the day, time, location and mileage of when I returned the truck. The managers here have refused to look at those pictures so I'm taking it here. Give me my money back and I'll take down my reviews.

Don't give these people business, they are dishonest. They will con you out of money like they did…read moreto me. You should not trust them with your business. I returned a truck to them and the man working said he checked it in. He did not check it in and let someone joyride in it for hours on my dime. Now they won't give me a refund.

Really annoyed with how things work with deliveries especially since there's no warning beforehand…read more My package was supposed to be delivered today. I come home and find a sticker on my mailbox instead of my package. Apparently they arrived 10 minutes after I left for work and instead of leaving me my package, they left a sticker for me to sign because I wasn't here. Who in the hell does that? They were here with my package and instead of leaving it for me they took it back to a FedEx facility and it's now over 10 miles away and I won't be getting it until after the weekend..... honestly that's not okay. I was expecting my package today, which I guess it was here for a short period of time today. Thanks FedEx! As you can tell, I won't be using FedEx ever again since apparently you never get your package :)

You're very helpful when you are looking for a package they will call you and let you know if it's…read morethere and what's going on with it thank you

Awful experience with FedEx. My package took a detour to the east coast and added days to the…read moreoriginal delivery timeframe after arriving to just hours away from the final destination. The company still blames the weather avoiding any type of responsibility. It's clear from their own tracking logs that there was a label issue, not once, but twice! I reached out the the customer support center and the operator was really nice and opened a complaint order. A few hours later a generic message "Thanks for contacting FedEx. The shipment has been delayed." Really!! FedEx has a lot to improve with their systems and customer care. Six days after shipping initiated and I still don't have the package.

This is a review of The UPS Store #7052 at 7937 S. Harlem in Burbank, Illinois…read more First off, there are a LOT of UPS Stores in the greater Chicago area. I had traveled to Chicago the week of April 27th for a busy business week and ultimately needed to ship home some high value work items. Although I was able to supply my own heavy duty box, since I was traveling on business I obviously did not have a packaging tape gun or packing supplies. Enter The UPS Store employee Amina into the equation. Amina was congenial, kind, super helpful, and helped me procure the bubble wrap and packaging tape I needed to box up my supplies for a safe ride via UPS Ground. Amina even reminded me about my AAA discount to save a few bucks! If you are in the area, go find Amina and tell her "Thank you" for being an amazing human. No disappointments at this location.

They charge u $5 to print out a label so be prepared and better bring your own, even though I paid…read more$8 for shipping I end up spending another $5 just for a piece of paper, when USPS does it for free at their store and no need to send anything I guess it's an employee's side hustle

SO sorry to see that it has closed. THE nicest owner. Wishing you all the best, Ron…read more Betty

This place has been under my nose forever! It wasn't until recently that I came across it. I hate…read moremaking trips to the post office because it's not always convenient and I don't like to deal with the lines. At Pack Wrap and Send, there is rarely a line, you get top notch customer service and they can literally do anything the post office can do. I have bought postage stamps here, sent out mail that must be certified, sent my husbands wallet to him overnight. Like I said, they can do it all! They also have almost any kind of packing/office supply item you may need to send your parcel or letter out, which adds to the convenience. What a gem Pack Wrap and Send is!

Out of Chicago, Estes has turned me around. The Estes terminal I work with the most is in Southern…read moreCalifornia, and although they have lost shipments or skipped pickups, their service has mostly been okay - I at least know what I'm getting. My last experience with this Estes terminal in Chicago was less than stellar, but this last time, I have to say, I'm extremely impressed. A shipment came in later than their expected delivery date (minus the star), but over the weekend, on Sunday, the Estes rep at the terminal went out of her way to ensure I was able to coordinate a Dock pickup to get our delivery ASAP. She kept me up to date throughout the day on when the trailer was being unloaded, and when she had to leave for the day, made sure someone else at the terminal was following up with me. Seriously, this is above and beyond service in an industry that unfortunately expects very little out of most LTL carriers. I'm not sure I would count always on an accurate transit time, but I will absolutely now be able to count on the folks at Estes in Chicago looking after my freight and being there, responsive, and responsible as far as our freight is concerned.

Wow. Estes was selected by the retailer I ordered my item from - a 350lb vanity. I live in a gated…read morecondo. The retailer was trying to get in touch with them to give them instructions and they weren't answering. I got an automated call saying they'd be here between 8 and noon. Nada. Then a text at 2:45 that it was in route. At 6, nada. I spoke with the Retailer and they were able to make an arrangement saying it would deliver Monday. Fine. At 8:45pm I get a text from my neighbor. Informing me of...a package outside of the gate?! In the middle of the sidewalk!!!