I couldn't recommend bicycle roots enough!…read more I came to them with many questions about replacing parts to fix up an old bike I bought and they're all super helpful and kind. Everyone here is very knowledgeable about bike repairs (and bikes in general) and very eager to help. I buy all my parts from here and it's the first place I go to whenever I have bike questions I can't seem to solve myself.

This bike shop is cute and full of everything you want to fill your cycling needs. The employees…read morewere helpful and knowledgeable about the products. They have an online store, too, which makes it easy to buy what you need and then pick up. Quick and fast. The downside to the online shop is the exorbitant cost of shipping. DEF plan to pick up in-store. They also have fabulous COVID precautions! Check their website and plan to schedule an appointment for everything. They've got hand sanitizer and a whole slew of ways to keep customers and employees safe. So this can totally be your safe, friendly, knowledgeable go-to neighborhood bike shop during the pandemic and long after.

I had mixed results here…read more They did improve my Trek overall, but I still had to take it to another shop afterward because the brakes were rubbing. On my Giant, they found a backwards jockey wheel, but I was also charged for derailleur adjustments multiple times and later learned the actual front shifting issue was a bent chainring. At one point it was suggested that I might not be shifting correctly, but the problem turned out to be mechanical. They also adjusted my saddle and stripped the bolt in the process. After multiple visits and additional issues, I lost confidence in the quality and completeness of the work.

I had a really frustrating and disappointing experience at this bike shop. I walked in simply…read morewanting to look at bike tubes, but they wouldn't even let me see the selection, they said they were hidden in the back. Fine. I gave the guy the details: 700C. Instead of helping, he gave me attitude and sarcastically asked, "What's 700C?" Before I could answer, I clarified my tire is 27 1/4. He then rattled off a bunch of other sizes before finally going to the back to get one. When he returned, he handed me a single tube, priced at $10. I asked if there were other brands or options, and again, more attitude. He told me it's all rubber anyway and questioned why I even cared. At checkout, I gave him cash and asked if he needed anything else. He said I owed him 88 cents, so I gave him a dollar,and he threw the change into my hand so carelessly that it bounced off and fell onto the counter. No apology, no decency. Do yourself a favor: skip this place. There are plenty of other bike shops where the staff will treat you with basic respect, actually help you, and not act like you're bothering them by being there.

I've been bringing my bike here for a few years. Fast, friendly, AFFORDABLE service. Plus it's a…read moremom and pop shop which I like to support.

These guys are straight to the point, friendly, and offer really reasonable prices. I went in for…read moresome new tubes and brakes, cables and housing and he threw in caps and extra housing for free. They're really knowledgeable and encourage people to do their own repairs which I can appreciate. They're also open late which is a lifesaver if you need a repair after usual business hours. Really fantastic and helpful local shop. No complaints.

If you're looking to customize your bike BikeFixNYC/3rd base is your best bet…read more Affordable and professional and good people makes this shop your best choice. Check out the before and after pics

Needed one screw on handlebar, and asked for air in back tires. $10, ok. Gave a tip. Left shop,…read moreblew out back tire. ugh!! Back to shop, fixed tire and when I asked the price, they said $25, but I mentioned the wall sign says $20 fixed rate. I give the $20 and they argue with me, and someone not involved gets involved and I feel like I'm being attacked. I leave the shop again, and the back tire, just "fixed" is completely flat by the time I got home 5 blocks. I thought the shop was going to be OK, but I cannot recommend it. Plus, I have a completely flat back tire.

**ALWAYS TIP YOUR BIKE MECHANICS!**…read more they took care of the brake issue my bike had in a timely manner and the price was right. it was just the front brake but they checked out the back one as well and also fixed it. let me also say that i was not shamed for my lack of knowledge about bikes. additionally, the environment is safe because they are wearing protection (facemasks and gloves) to serve customers during this pandemic situation. i am deeply appreciative of this shop being open. they were honest and real about what needed to be done on my bike and what would take a while in terms of ordering parts etc for future projects. i am so happy to have found this shop :-)

My go-to shop in Bed Stuy…read more Great service. Knowledgeable, efficient staff. I've dealt with a number of the people there and all seem eager to help me get my wheels back on the road as quickly as possible. Their four-legged feline ambassadors will even look up from their naps and allow you to pet them.

These guys are amazing. I brought a bike in that I had just purchased and Adrian looked it over to…read moremake sure everything was ok. He was very knowledgeable and helpful and the whole experience was a pleasure. The bike tech in the back was awesome too.

It's a great local bike shop, I value their opinion and they sell reliable products. Bought a few…read moreaccessories from them and my partner bought a used bike too. There was an issue with it in the beginning but brought it back to the shop and they fixed it the same day. The bike repair service is exceptional, along with the customer service.

felix was so rude to me. he yell at me while i asked him a question about a bike i wanted to buy…read more terrible customer service i do not recommend anyone going in there. He said rude things and was down right disrespectful.

Writing a review for a road bike I purchased a few years ago from R&A -- like the reviews note, the…read moreservice is fairly gruff/rude -- however, they were the only store that had the road bike I wanted in stock so purchased. I was all set to purchase, but the mechanic (I believe Luis) had me get on the bike and said I needed to size down. He then did an impromptu fit to get everything dialed in. 3 years later, the bike rides like a dream and is a perfect fit and has brought me years of enjoyment.

Legit the best service I have ever received!…read more I will be back. I will tell all my friends on Yelp and otherwise that this is the best Bike shop ever. I recently had a flat on my bike tire. Unable to just pump up and hope for the best, I needed help fast. I actually rolled up to another shop that was open and they told me that couldnt help me. This shop was closed as I rolled up. The owner of the shop saw me roll up with my flat, opened the door an hour early and fixed my tire in about 8 minutes. I was back out on the street fast and back in action fast as can be. I cant gush enough how thankful I am that the owner came out and helped me. I was SOL and standing on the corner trying to figure out what to do next. He came out and asked if he could help. Legit baller! Plan to go back and buy a bike from this guy. Also, will be back for all bike repairs and service. NO question one of the best NYC customer service experiences I have ever had. AMAZING

I stopped here on my way to work and was helped right away. My front brake cable was shot, and I…read morewas super nervous biking downhill with only my rear brakes to sustain me. The man, presumably the owner, took my bike in right away, fixed the cable in no time, and only charged me $13. I was incredibly grateful for everything. Recommend!

Great store great people Boris is the man come here you won't be disappointed very professional and…read moreknowledgeable

I was on Staten Island assembling my bike which I had flown with from San Francisco for the Empire…read moreState Ride to end cancer. 560 miles to Niagara Falls. Panic insured as I realized I had left my rear axle in the Golden State!! It's 4:30 on Saturday when Keith gets a call from his buddy Vinnie at Bennet's Bicycle's on Staten Island asking if he has the non-standard axle I needed. At 6:30, Keith pulled up to Wagner College in Staten Island and delivered it to me in person. Unbelievable customer service and kindness. What I failed to mention to Keith is that I frequented Roy's Bikes while I was growing up in Brooklyn- many years ago!! Thanks Keith!!!

These people are rude as hell for no reason. I came in to get my bike fixed and they had an…read moreattitude from the jump.. relax bro-_- it's every time I've come in here too

I've been here twice, and both times felt like I was overcharged for shoddy works…read more I have an ebike and a lot of the LBS won't touch it (even to fix a flat). Heard that these guys do so I brought my bike here on Sat to get the brakes fixed, wheel trued and some screws tightened. Gave me a $60 quote and an hour wait. Cool, I left the bike there and took a walk to get some money (cash only). 10 minutes after I'd left (15 since I dropped off the bike), got a call saying they were done. Ok, so maybe they're really really good? Well, brakes are fine, wheel not any better, and screws def not tightened. Meh. Got a flat tire Monday night (2 days after my 'tune-up', go figure). Was told $20 and 10-minute wait. Fine. I waited outside for at least 20 minutes. They brought my bike out. Charged me $25. Whatever, it was cold and I needed to get home. Hopped on the bike and started pedaling. Rear wheel locked up. Took another 5 to fix their mistake. Alright. Time to go home. A few blocks down the road, rear fender got loose and started to rattle everytime I hit a bump. And the best part of it? My 8-speed IGH only goes up to 6 now. I agree with the other reviewer. They're definitely taking advantage of people just because they're licensed (?) to work with motorized bikes. Stay away.