Local neighborhood place I've bought three or four bikes there I've had repairs made there the owners there most of the time and the help there is great they're good people they do what they say they have it back when they say they're going to do it I bought helmet there I bought bike shorts there I've got all my baking supplies and I have gotten no complaints read more

Went in to get an inner tube replaced. Owner was very helpful and quick to get the job done. I thought his price was very fair. While he was doing the repair I was checking out the store and I enjoyed how clean and organized it was. Also, the bike prices were very competitive. When I'm ready to buy my kids a bike I will likely be going here. read more

Some tough reviews of this place kept me from wanting to come in here, but I heard enough word-of-mouth good reviews that I bucked the Yelp trend. I'm glad I did... these guys are a great local bike shop. Brent is the owner/head guy in the shop. I brought in an older bike that had damage from a move, and he was frank about the damage and how much it would cost to fix it. Rather than immediately try to upsell me on a new ride, he priced out the parts and labor I would need, and went on the high side of the estimate to make sure there wouldn't be any surprises. I really appreciate the frank honesty of a small business owner. The bikes and merch inside are definitely high quality. They sell Giant bikes and I saw some other high-end stuff. They're located right on the Village Green in downtown Frankfort. I highly recommend as a place to buy and service your bike. read more

I bought my bike here, my helmet and some other doo dads came from here that my husband put in my stocking. The reason I loved buying here so much was the customer service and the knowledge base of the people who work here. They encouraged me to take the bike for a ride, made me wear a helmet while I did that and made a helmet believer out of me. I have taken my bike back for check ups, even air once. It's a great little store and proves the adage that you get what you pay for in life. Looking for a bargain that isn't quality and won't fit you right or be backed up by customer support? Then go to one of the mega stores. Looking for quality and knowledge? Wheel on down to this little shop. read more

Plank Road Cyclery - All the bikes are inside! - Bikes Near Me - Frankfort, Illinois

Had a problem with the brakes on my Niner MTB. They replaced the front brakes and bled and adjusted the rear. After taking my bike home I discovered that the rear brakes were still binding. I took the bike back and they replaced the rear brake at no charge. They stand behind their work. That's a nice touch nowadays. read more

Great service and a friendly and informative staff--I purchased a Giant bike from them and felt like they took the time to answer my questions, making sure I have everything needed to get the most out of my purchase, and of course they're doing everything right to keep people safe during the pandemic. Thanks! read more

The best thing about this shop is the knowledgeable staff. They know their stuff and are helpful. The things I don't like is 1) the hours. If you're retired, the store hours won't be an issue. If you work, particularly if you work downtown, it's tough to get in here. They're open (I think) 12-7 Tues & Thurs and 12-5 on Wed. Saturday & 10-4. Very tough for me. 2) Most of the bikes don't have price tags on them so you literally have to ask the staff what the price is for every bike you're interested in. This gets old real quick. read more

If you need a tune up, accessories, a bike, or anything cycle related, this is the place to go. They are honest, friendly and have great customer service. I took my bike in for a tune up after YEARS of not riding, and they simply oiled the change and told me no tune up was needed. Great parts will do that! Most places would not have been that honest and took my money for a tune up I didn't need! Thanks!!!! read more

Being located on the Plank Road Trail, it is very convenient to stop in to purchase something or for service. I had a flat tire which I could not fix, so I had to walk a few miles and had it fixed while I wait. The selection of their bikes is very small, and what they have is rather pricey. They do have a pretty good selection of accessories such as clothing and what not, and the prices are comparable to buying online. I would rate them as a middle of the road business. I do not understand them being closed on Sundays. One would think with as many riders on the trail on this day that they would be open? read more

The staff there are great. Incredibly knowledgeable and helpful. High quality products. Bought two bikes there 18mnths ago, go people to do business with. read more

TLDR: Was insulted/treated rudely by salesperson Brent on my first visit to the shop. If this shop treats customers like this before the sale I can't imagine what they treat you like after they already have your money. After a 25 mile ride on the plank road trail I decided to take a quick look around this shop since it's door opens to the trail and it was a quiet Thursday so only one other customer was around. There is a bike rack outside the shop where people can place their bikes while they shop, but I opted to bring my bike inside since it's an expensive carbon model, I guess that was a mistake. This was the less than cordial conversation that followed when I asked the salesperson, Brent, if I could keep my bike in the store: ME: Do you mind if I place my bike somewhere? BRENT: People usually store their bikes outside. ME: I'm a bit paranoid, this bike is actually a replacement for my last road bike that was stolen. BRENT: Where was that? ME: Chicago. BRENT: BIG difference. ME: (Hazy from long ride, still thinking "this is a $3600 bike with a $1500 wheelset leaving it outside, unlocked, anywhere is insane. DUH!) Do you mind if I place it here? BRENT: I'll place it for you. (takes my bike) I continue to look around, keep in mind that I'm in full road kit, bib shorts, jersey, sidi wire carbon riding shoes, etc. At this point Brent is helping another customer decide on some clip-less shoes. That's when I hear Brent say loudly "Yeah if you're 'Joe Schmo' road racer you'll spend hundreds on shoes, and yeah they're lighter, but those are the same guys that spend 5 grand on a bike...PFFT" EXCUSE ME? Are you not a salesperson? In the bicycle business no less. Do you have a modicum of decency or an ounce of sense? Why alienate/borderline insult a customer within earshot of you who is quite obviously the butt of the ridiculously inappropriate, considering your job, joke that you just made. SALES 101 Brent! Be courteous and accommodating to customers, don't give them the third degree, don't dismiss their concerns, and for God's sake DON'T insult them! People have a lot of choices these days, and we have the option of getting great deals on the internet, your biggest and most powerful competitor. Local bike shops like yours can only hope to retain sales by differentiating themselves with excellent service. The ONLY reason I considered giving this place 2 stars is that Jon, a FAR BETTER salesperson, helped me shop for a 29'er. Jon had taken salesperson 101, he was also very knowledgeable and not pushy at all. Unfortunately Jon's assistance was still not enough to make up for Brent's completely inappropriate behavior. Unfortunately for Jon I won't be buying my 29er at Plank Road Cyclery. If this shop treats customers like this before the sale I can't imagine what they treat you like after they already have your money. read more

This is a great shop. I just purchased a giant bike for my youngest daughter and she loves it. The people are super friendly and they carry Cannondale bikes. Its easily accessible of the Old Plank Trail as well. Price are a little higher but you get what you pay for. I enjoy going here. There is a biking legend of sorts that pops in occasionally to work here. His name is Dimitri aka "D". It has been said he can ride over 200 miles in one day. Just saying. read more

I was extremely satisfied with my visit of Plank Road Cyclery, as the staff was really helpful and very informative. I came to the shop with some maintenance questions and the staff took the time to explain what the problem was with my bike and more importantly, showed me how to fix similar issues myself, so that I wouldn't need to pay for service. read more

Let me start by saying I like nothing more than to support local businesses, even if it means paying a little more compared to big box stores or online. That being said, I recently visited Plank Road Cyclery to pick up an extra forged hitch for our Burley D'Lite trailer. Amazon carries this item for $21, REI for $17.59, and Burley will sell it at list price through their website for $22. Plank Road Cyclery carries the item for $26.99. When I mentioned this to the two gentlemen helping me, one tried explaining to me that "with shipping and everything else", it costs them more. I'm sorry but shipping "and everything else" for a part that weighs 65g does not cost $4.99, especially when they buy the parts in bulk packs of ten, and pay wholesale pricing. $5 extra may not be a lot of money overall, but as a percentage of list price for the item, it is a 23% mark-up. I don't think this is reasonable at all. I will give one nod to Plank Road Cyclery and that is in their service. If you really don't know what you are looking for, it is quite apparent that they are willing to spend the time educating their customer. I don't need the service, I just need the part I am looking for at a reasonable price.....Plank Road Cyclery doesn't do it for me. read more

I will have to agree with rebs. I only wish I had known about this place when I bought my bike originally! I recently moved to the area from colorado and tried a few shops out before I found this one. Even though it isn't the closest shop to my apartment, I'll definitely ride the extra distance to come here. I highly recommend it to any level of cyclist. read more

True to my word (see 04/18/14 review), I bought a new bicycle from Plank Road Cyclery last month. This decision was due in no small part to Plan Road Cyclery's superb service last April. read more

Great shop! After signing up for my first Triathlon I went to PRC to buy my Giant Any Road Bike. Jon was extremely helpful with the purchase and getting the right fit for me and my body specifically. I then went back multiple times and met with Brent who helped me with learning the bike and feeling comfortable with how to use the bike correctly (because the last bike I owned was over 20 years ago). Very informative, helpful shop. I definitely recommend it! read more

My first visit was great as a young worker helped with a minor problem immediately. The second visit was horrible. I was picking up a bike that had been repaired, and the owner was very interested in chatting with a customer that appeared to be an avid cyclist,(not sure what happened to the two young workers) while I wrenched my neck and back trying to get my bike into the back of my car. This shop is probably fantastic for the serious long distance "Tour de France" type cyclist, but if you need a repair and are just a "for fun" bike rider, you may be better satisfied with another shop. Case in point: I took the bike out for a spin when I got home, it was still not working properly. read more

Do yourself a huge favor and go downtown to one of the big bike shops. This store doesn't put price tags on merchandise , I was told by the rude bald sales guy, because "the inventory is constantly changing." That is the entire purpose of a store- to get inventory and move said inventory. I wanted to get 3 bikes for my boys and was willing to spend considerable dollars. The untruthfulness and attitude we received was off-putting, and that was before the sale. We went to Kozy cycle and saved $250 PER BIKE ! Now I know why Plank is ashamed to show the price gouging. read more

I love riding Old Plank Trail. Since I am interested in purchasing a women's road bike I stopped by today to see what bikes they had. The first time I went in I was never acknowledged so I decided to leave and come back. I came back a little later hoping to get better service. Again never acknowledged by anyone in the store but I thought I would wait and look around . While waiting for a salesperson I was still waiting and a man with children just walked in and was immediately helped. Very disappointed with your service. read more

i brought our bikes here today for a tune up. The guy helping me put the bikes up on the rack. The first one just needs brakes adjusted and chain lubed, will not charge me for a full tune up. The second bike just had a loose screw on the handle bars. He tightened it and gave it back, said the bike was in good shape and did not need a tune up. Last year, they fixed a flat for me as I bike on the Plank trail. They have treated me well, and I will continue to use them to service my bikes. read more

Very friendly, knowledgeable staff, and competitive prices made for a very pleasant buying experience.

I recently went to Plank Road Cyclery. The salesman asked if I wanted to sit more bent over or more upright. I said upright. He showed me one style & then a cruiser. He said the cruiser would be slower. I said that I didn't want it to be slower. The salesman kept encouraging me to get a bike with a motor. I explained that I wasn't looking to make it easier. He explained that I could go farther with this bike. He then went on to point out that riding with me without a motor would be comparable to me riding with a 5 year old at 2 mph!! He had me in tears. He said that without a motor I might have a few people who would want to ride with me but that basically I wouldn't be any fun. I'd like to point out that I rode 30 miles on my first time out this year so I'm not poor rider. I will never go back to this store. read more

I wish they rented bicycles, they are right next to the trail.

I needed to get my dad a new wheel for his bike. Not being well educated on bicycle mechanics, I thought all I would need to know is the size of the rim. I walked in and inquired with the front desk and they told me they would find someone in the back that could help me out. When a man walked out of the back I, assuming this was the person that was coming to help me, said hello, and he did not smile or say hello back, but instead just asked me, "Are you picking up?" I answered no, that I needed a bicycle rim. The man then looked at me like I was a total idiot and started asking me all these questions in an extremely condescending tone. Instead of offering me assistance or insight in a helpful or even polite manner, this man talked to me like I should have known the answers to all of these questions. Obviously, not everyone is well versed in bicycle mechanics, and any store you go to should want to help you out to eventually get your business. This was not the case. I did not appreciate the way I was treated, will never return, and will tell everyone I know that they should take their business elsewhere. Unless of course they are bicycle experts, which apparently are the only people welcome to shop at the Plank Road Cyclery. read more