Awesome and trustworthy service and great selection of bikes types (kids, mountain, electric, hybrid, gravel, road, ...etc.)

Very helpful and knowledgeable staff. I don't own a Trek bike, but they were so helpful with my bike and purchasing accessories that I suspect my next bike will be a Trek! read more

The customer service and attentiveness was amazing, the staff was extremely thoughtful and helpful. My only drawback was there was very little inventory of any bikes I was interested in and the pricing was quite expensive compared to the brand bike I currently have. read more

Went in yesterday to buy a rack for my bicycles. The racks seem to be perfect. I took it home and used it this morning unfortunately it wasn't what I wanted. I came back to the Store today and discuss it with the people there. And they completely understood the issue. And gave me a few other suggestions... However it wasn't going to work for me and they graciously took back the rack. In today's world having a company treat you with respect when you're returning something is just wonderful. Here here!!! Also known as go there! read more

Very nice place for a beginning cyclist--Brad & Colton were excellent and got my bike (and me) all set to ride! My bike was cleaned, adjusted and evaluated which is what I was looking for--I was also fitted for a new, safer helmet and lights were installed on my bike for added safety. read more

Trek Bicycles St. Louis surpasses my high expectations of a business cleanliness, product displays, prompt and efficient customer service, and proactive measures to meet customers' needs or inquiries. The professional and personable attention provided to assure customer satisfaction has been second to none base on my experience. The store manager and staff take pride in representing Trek in a positive way by going the extra mile to maintain a customer's trust and return business. I have yet to be disappointed with Trek Bicycles St. Louis whether when present in the store or during telephone communications. Accolades to the Trek Bicycles St. Louis Team for exceeding expectations for products, services, and a well maintained store; all garnering repeat customers and new customers. Christopher H. read more

I called and made a service appointment and was quoted a price to replace a tube. When I arrived at the store a few hours later, they refused to honor the price quoted on the phone. Their attitude was disingenuous and dishonest. I could not recommend this store. read more

I will preface this by saying that I didn't buy anything when I went, but I wanted to review them anyways. I'm in the market for a new bike and after riding a Trek Madone, I feel like I don't want anything else. Odds are, I won't get a Madone because they are fairly expensive, but the service I received in this store was top-notch. The guy that was helping us did a great job of showing me the different styles of Madone's and what the main differences are in the price points. He also helped get me fitted on the the proper size bike since my old bike was a Bianchi and was a little too tall for me. If I come up with a couple grand, I will certainly be back to pick up a bike here and in the mean time I might be back for some accessories. read more

Caveat Emptor. The service after the sale here is VASTLY different than before they have your money. Don't believe anything they promise you when trying to make the sale. I eventually had to get American Express to force a return/refund. read more

I was hesitant to stop in because of some of the other reviews, but I was having issues with my bike that weren't getting resolved at my regular shop so I took a chance. So glad I did. Customer service was above and beyond what I'd anticipated. Knowledgeable, friendly and they took the time to answer the many questions I had about everything from my bike, gear and riding tips. read more

I used to live in Saint Louis when I was on a Trek sponsored racing team and brought my team bike to these guys whenever I had a problem. They were always awesome about helping me out and working with the team to replace parts. I'm now living in another state but when I needed parts for my Trek that the Trek store here couldn't find, I called these guys and they found them and gave me part numbers so I can have my store here order them. Basically they're an awesome operation, super professional, and I'd recommend buying/bringing bikes here for repair. read more

WARNING! If you purchase a bike from here, make sure you check that the components you receive on your new bike are the same ones listed on manufacturer spec sheet. -That said, I bought a 2008 Trek Portland from the Trek Store in Ballwin, Saint Louis, not an inexpensive bike by most standards, and was generally impressed by the service and store, and really did my research in finding what I wanted. HOWEVER, Since purchase I have now noticed that the Trek spec sheet specifies an Ultegra front derailleur for the 2008 Trek Portland, and alas, mine has a 105 front derailleur. Seeing as though the rest of the components are 105, maybe something took the Ultegra that rightfully should be on my 2008 Portland, and a 105 was thrown on in the hope that I wouldn't notice. Well i did. Then again, maybe it's a honest mistake........ Either way I'm upset my this and will be contacting Trek, and the Ballwin store, this yelp review is just the first step as I have since moved from STL. -Trek Store Saint Louis, if you wish to rectify your misrepresentation of Trek Products, Please contact me via e-mail Djhfx3@gmail.com I have serial # and receipts http://www.trekbikes.com/us/en/bikes/2008/archive/portland#pr-header-2008_1437000 read more

Trek Bicycle St. Louis Ballwin - 105 front derailleur where an Ultegra front derailleur should be - Bikes Near Me - St. Louis, Missouri

This Trek store was able to diagnose and repair 2 issues that I was having with my bike. Both items were covered under warranty and were fixed quickly and professionally. The other Trek store in town was not able to fix the issues after multiple attempts. The staff here is very friendly and courteous and I would definitely recommend this Trek store to anyone needing repairs. read more

Fantastic bike shop. All of the employees here are excellent. This may not be your small local bike shop, but the treatment you receive here is top notch. Jason, Emily, Pete, Gary and everyone (can't remember all names) have helped me countless times. Their quality of work is perfect and if something isn't right they will make it right. There have been several occasions where I needed something done last minute and they had no problem dropping what they were doing and getting me back out on the road again. Even for more complicated repairs or upgrades they get the work done quick and get me back on my bike. The bike shop close to my house once told me it would take a week to get a wheel trued. I took that same wheel to the trek store and they did it in 3 minutes right in front of me. Keep up the great work guys! read more

First and foremost, I am a customer (purchased two bikes here) and believe that Trek builds a quality product, at a premium price. I am however, very disappointed with the service I've received here (past three visits), and will likely never return. On each occasion, I dealt with aloof, uninformed, and marginally competent employees. The image they convey is of a singular focus on sales $$s over the customer experience, and an utter lack of humility as a business. "Lets see how much we can get folks to pay for generic equipment" is my impression, rather than earning my loyalty. I then go down the street to local bike shop in Town and Country, and they order me the same part, at half (yes...half) the price, install it for free, and thank me for coming in. Why would I even consider coming back you say? I wouldn't. So disappointing. read more

One of if not the best experience I have had purchasing a bigger ticket item in the last 20 years. The staff is unbelievably accommodating. I purchased a cross fit 61cm bike. Tried it for 3 rides and realized it was too big. Went back to store 2 weeks later. They put me on another bike. Checked it and then suggested I exchange bikes. Remounted all accessories and even helped download apps on my phone and configure to bike. I even got some money back because they give a 30day price guarantee. I came to store expecting to have to pay to get bike modified, left with a fitted bike, help with apps, advice on trails, and money back. All this and the truth was it was my fault I picked the bigger bike the first time. What a great store I cannot recommend John and the staff enough. read more

Nice bike collection. Extremely pricey. Repairs will also cost you a lot. They repaired a bike for me, and called up with more things that needed to be done after I got the estimate and they had already started the work. Giving me some excuse that they would be liable if I didn't get it repaired. That's a shoddy used-car salesman tactic that I didn't appreciate at all. I won't be back. read more

Excellent experience at Trek today. Went in looking for a bike carrier and some accessories after a day on the trail. Salesman was friendly, prompt and knowledgeable. You could tell that he enjoys his job and that biking/running are a passion and not just a paycheck. This was one of the best bike stores that I have ever been in. It was large and had everything we needed. After taking some time to debate the rack we decided to purchase, we were informed that it was actually on sale and saved over $50 on the sticker price! The rack was installed for us and was done professionally while all of the moving parts were explained to us. Before we got ready to drive away we were reminded to fold the arm extension down as we didn't have any bikes on the rack when leaving. Everything rode like a dream, we got it home and loaded it and found it to be better than we had hoped for. We will be returning customers! Thanks for a great experience at your business. read more

I bought my son a preowned bike that was traded in through their trade-in program. It was a good value for a great bike. They spent a good amount of time going through it to be sure everything was perfect. I have not needed any service so I cannot speak to that side of the business. read more

I cannot tout this store more. Everytime i walk in i am greeted by at least 3 ppl. Even mechanics are nice here. Everyone is helpful. The store is stocked with anything i need for my trek bikes large or small. For example, tubelesa strips or valve extensions. Service is quick and well done. Love this place. One of the few shops in stl that is 30 min or less from anywhere in the area. read more

EXCELLENT SERVICE. GREAT PATIENCE. QUALITY PRODUCT. COMPETITIVE PRICING.SO MUCH BETTER THAN THE TWO OTHER BIKE SHOPS THAT I SHOPPED IN CHESTERFIELD VALLEY AND ONE OTHER. I came looking for information on a carbon fiber road bike with a straight handle and they had just what I needed. I told them that I wanted to check a couple of other places and they still gave me excellent service with pleasant service and great information. John was great. Patient and a great listener. The bike that I described was in the store however I needed a larger frame. No problem. They happily brought one in from another store It fit great and I bought it on my 2nd visit. The other shops did not have a carbon frame road bike like I asked for with my straight handle and said that they could get one only if I ordered it and paid for it ahead of time. They did this without ever leaving the comfort of their position behind their counter. What a great experience and what a great bike. No reason to shop anywhere else if you're looking for more than an order taker. Great service and information are important to me. Thanks John and your excellent staff. read more

just left there..the guys are awesome..(especially with the virus stuff) .been with these guys since 2011(new madonne 5.2)..20,000 miles..(thought i would have a huge delay, being in-season, and all-helped me big-time-while i waited!!. they just absolutely go out of their way. to help, and get you going. amazing, over the years how they have done "favors", with tight schedules, etc. , to keep me going! quality equipment and bikes-super knowledgeable mechanics. take your pick, today: robbi, mark, casey, john..just superb.....gary r. (Ballwin, MO) read more

The guys at the Trek store are great. They are helpful, nice, and they know what they are doing. When I went in in November looking for a bike, I picked out the Earl, which fits my needs perfectly. They never try to sell you anything and the service is amazing. Keep it up guys! read more

Purchased my bike from this shop and will recommend them to anyone I meet. Staff was knowledgeable and helpful. The service department is outstanding and goes on and beyond in my opinion to take care of their customer. Thanks for making my experience a great one! read more

Bought a mountain bike here about a year ago and every time I've been there, they've been really helpful. The prices are a little higher, but Trek is one of the top tier manufacturers, so it is expected. read more

I waited 15 minutes to find someone to help me here, and when they did they were surprisingly rude. They repeatedly questioned me about my needs and preferences in a really condescending way. The guy was actually sneering. If you want to be completely discouraged from biking, come have this stereotypically douchey bike shop guy laugh at you for trying. read more

raced to the shop after school to get a rack for my son's bike to carry his new horn instrument. my husband had called 4 other bike shops and they didn't have it in stock. Trek helped me pick one, helped me figure out options, and they had it installed immediately. He helped me pull the bike out of my trunk and then put it back in. Excellent customer service. I needed something good quality and quick. very accommodating. i'll be bike. read more

George, the manager is great. I needed an inexpensive part so not big revenue for the store. What I was spending did not make a difference. George spent time listening to my concerns about my bike and recommended the exact piece needed. He even installed it for me. I will return and recommend this store to my riding friends. Thank you so much for your excellent service. read more

Went in for a bike seat which could have easily turned into a bike sale if the employee would have been the least bit interested in helping us. Absolutely no help. In fact he asked, "do you have bike shorts" rather than trying to find a comparable seat to what we brought to the store. Will not be back. Awful first impression. read more