helped me work on a difficult project 10/10 couldn't be happier with the customer serviceread more

My husband called to purchase a chain this morning. The price was marked $49. I picked up up for…read morehim not knowing. We were charged $54. We called to inquire about being charged the wrong price since the sticker on it was less. We were simply told "there's been a price change" This literally all happened with it 30 minutes of calling to purchase it and me picking it up. CHECK YOUR RECEIPTS! THIS IS FRAUD! I'll be posting this every place possible. Take your business someplace honest instead!

Stopped in for a chai latte with oat milk and matcha. Such a cute bike shop/coffee shop. The bike…read moreshop area is closed on Sundays but we still got to browse their selection and will be back when they are open. We were welcomed by the barista when we walked him and he took our order and started on our drinks immediately. We ordered a matcha and a chai tea latte both iced and so good! Loved the space, service and our drinks.

Very Professional - I have bought two high end bicycles from them. Fair price and great serviceread more

I purchased a new Specialized Sirrus 3.0, 5 years ago and usually ride it between 50 to 75 miles a…read moreweek. I have had it serviced at TheTouring Cyclist and they have always done a great job! Recently the frame of the bike broke without any reason??? I made Susan and Sean aware of it and they filed a claim with Specialized for me. With in about a week, Specialized decided that they would replace the bike with a new one. I was able to work with Susan and use the credit to purchase a new Specialized Sirrus 4.0 bike. Which is great because I had been thinking about buying a new bike anyway. I want to thank Susan and Sean for helping me with this. I really appreciate their help!!!

I had been here before. After today, however, no more. Register lady was rude and pretended to be…read moreknowledgeable. The item they sold me for $7 did not fit as they said it would. So they switched it for a $3 item that did work, and called it even. Whether it's $4 or $1,000-- a thief is a thief. Very disappointed as I like to support local businesses, but the way they carry themselves here, I am taking my money elsewhere.

Took a used trail bike in for a tune up. The technician, Thomas, was professional, kind, and…read moreexplained what was done & what to watch for in the future. Highly recommend this shop. Inventory looks amazing if you're on the hunt to buy a bicycle - new, used, and bikes on sale.

This bicycle shop and service center is absolutely amazing! I was experiencing a problem with the…read moregear shift on my Giant bicycle, it's been a few years since we biked regularly so I thought I should have my bike and my husband's bike serviced. I called Trailhead Bicycles and asked about service packages, service appointments etc. The young gentleman I spoke to was Ian (sp), he was extremely helpful over the phone explaining the service procedures and timeframe for service completions available. We decided after talking to Ian to drop our bikes off that day for an evaluation. We expected to leave our bikes and pick-up two weeks later. Upon arrival, Ian met us and did a quick review of our bikes, assessed my gear malfunction, gave us price quotes etc. Due to the well kept condition of our bikes, Ian decided he could service our bikes right then. We were so surprised, not at all what we expected! Long story, Ian performed a thorough review and service of our bikes and had us out of there within an hour - not two weeks as expected! Ian provided us peace of mind about the condition and operation of our bikes, he assured us our bikes are in great condition and safe for us to hit the trails! We received excellent service from the helpful, kind and courteous staff at this location - highly recommend. We will definitely take our bikes back to Trailhead Bicycles for regular maintenance and service. 5 Stars *****

I recently moved to the St. Louis area and needed significant work on my high-end tandem. The Hub…read morewas strongly recommended by local family and neighbors. I was a bit nervous as I wasn't sure of the store's attitude on servicing bicycles they didn't sale or of their experience with tandems. Well, they put my mind at rest immediately. The technician asked me what problems I was experiencing, did a quick look over the bike and gave me his initial thoughts on what was needed. He called me the next day and thoroughly explained what had to be done and what might be postponed. The service was completed promptly, accurately and at an amazingly fair price. I've found my ne bicycle shop!

I recently went in the store to kill some time before a lunch meeting nearby the shop. The shop…read morewas clean and seemed to have a good selection of reasonably priced bikes. Two employees at separate times asked me if I needed assistance. I told them I was just browsing. As I walked by the repair area, there was a man working on a bike. I have an e-bike that I need to bring to a shop to replace the front triangle. I asked the mechanic if I could ask him a question. Initially, he seemed to either ignore me or not hear me. I just stood there not knowing why there was this extended awkward pause. He eventually turned his head and stared at me saying nothing. He was visibly irritated. At this point, I felt like I was not welcome and was bothering the man. I asked if they work on e-bikes. He grudgingly answered the question. I walked out of the store and probably will never comeback. The only reason I did not give a one star rating is because of the two gentlemen who asked me if I needed anything. Some bike shop people forget they have a job because of customers like me who ask questions. I gave him the chance to create a bond and he blew it.

Cordially helpful and diligent They came in early and on…read morebudget Great place great peeps

Wow! We went shopping for bikes at a bunch of places in the STL area and this place had the best…read morecustomer service by far! Beyond helpful and patient with us as we figured out the best bikes for each of us! Even helped us set up the bike rack on our truck. Definitely recommend!

I rarely leave negative reviews, but this experience at Trek Ballwin was extremely disappointing…read more I have owned Trek bikes for the past 30 years, which makes this experience even more frustrating. I brought in my nearly new $4,000 mountain bike after the rear brake stopped working during my first ride in Colorado. Before that trip, the bike had only been ridden for about one hour, and the ride in Colorado lasted only about 45 minutes before the rear brake failed. The entire purpose of this trip was to go mountain biking, and my very first ride was on black-rated trails. Losing my rear brake in that environment was not only incredibly frustrating but also dangerous. I was forced to rely almost entirely on my front brake while descending technical terrain, which is far from ideal and significantly increases the risk of crashing. Instead of enjoying the bike the way it was designed to be ridden, the brake failure essentially ruined the mountain biking portion of my vacation. At first, the service technician was helpful while inspecting the bike. After the inspection, though, I was told it needed both a brake bleed and a new chain, with the total coming to around $200 before applying our service voucher. I asked why a bike with less than two hours of riding would already need a new chain and why the brakes had failed in the first place. Instead of giving a clear explanation, the technician implied that we didn't know how to maintain the bike and insisted that I had ridden it much more than I said. When I asked if he was calling me a liar, he responded that he'd been doing this for a long time and could tell how much the bike had been ridden. He then said he could either help us or not help us. The entire conversation became condescending and unprofessional. I wasn't arguing about paying for legitimate repairs--I simply wanted an explanation for why such an expensive, lightly used bike needed them. Instead, I felt like I was being accused of lying and talked down to while the technician continued to make sarcastic remarks throughout the interaction. After this experience, I have no intention of buying another Trek bike. Between having a major brake issue on a bike with less than two hours of riding and then being treated disrespectfully when I asked reasonable questions, I left with very little confidence in both the product and the customer service. After 30 years of owning Trek bikes, I expected far better. This experience has completely changed my opinion of the brand and the way its customers are treated.

Nice guys, great service. Called then drove from Fort Leonard Wood w/young Soldier who had back…read moretire blowout on his gravel bicycle w/e-assist. Staff was extremely nice, performed service and answered my concerns about damage to rear fender w/red safety light which was damaged by blowout, did not upsell unnecessary equipment (I agreed to inner tube, rear light, and brake pads) -- work completed and out of there in 1+ hours under $100

Awesome and trustworthy service and great selection of bikes types (kids, mountain, electric,…read morehybrid, gravel, road, ...etc.)

Very helpful and knowledgeable staff. I don't own a Trek bike, but they were so helpful with my…read morebike and purchasing accessories that I suspect my next bike will be a Trek!