Brought our e-bike in for service and to possibly change tire. The employees were professional, knowledgeable and kind. Their prices on service are very reasonable and they have a great selection of bikes, e-bikes, and bike accessories. read more

I entered the Trek store and no one was available on the floor. A staff member named Matthew was on the phone with another customer. He clearly saw that we were waiting at the counter to check out but did not acknowledge us in any way. The situation became uncomfortable enough that his girlfriend, who previously worked at this location, offered to help check us out, but Matthew would not cooperate or assist, even though we were only purchasing a bike light. When he eventually finished the phone call, there was no apology for the wait and not even a greeting. I presented my military ID to receive the 10% discount I have received on prior purchases. When I asked to confirm the discount of 10%, Matthew stated "something like that", did not apply the full discount, and was dismissive in his response. I left the store and then returned to request a refund so the purchase could be rung up correctly as he only applied 5%. Drew ultimately refunded the transaction and re-rang it at the proper discounted amount. I'm not sure what Matthew's issue was, but the experience reflected a complete lack of basic customer service. We love this store and its owners and have always had great experiences. The customer service that Matthew provides , needs addressing. read more

Brake pads changed on my electric bike for $192.00. Told me ready next day. Five days later I get the call. A cut off brake wire was cut and connected to nothing now just dangling in the breeze. The new brake wire is too long. I went back and showed employee told me he's been fixing bikes for 15 years. You tell me is this some shoddy work or not? I showed him video again. What he should have said is how can we make this right? read more

Came in to fix the break on my daughter's bike, install a water bottle cage and to purchase an air pump. Paige was patient as she explained the best location to install the water bottle cage. She also explained the issue with the break and which type of air pump was best based on the type of bike tire. read more

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Excellent customer service. They fixed are issue in two days. They were very reasonable with the final charge read more

Trek Bicycle Wellington - Bikes Near Me - Royal Palm Beach, Florida

They fixed my daughters bike when she was given it my her uncle. The tires were out of alignment and they were honest About the repair Cost. Thank you read more

Was gifted a bicycle and was so thrilled! I've been wanting to do something for exercise that was a bit easier on my feet and legs. However the first time I went to ride it, the chain broke. It's. 7-speed so this was new to me. I tried to fix it myself (via YouTube) but no luck. Did a search for bike repairs near me and found Trek Bicycle. Called them and told me to bring it in as it was an easy fix. I was in and out in 5 minutes and Chris, the guy who helped fix the chain could not have been nicer about it. Even gave me some tips for gear shifting. It wasn't a big thing I had done but the friendly service I got made it that much more of a great experience! Thank you, Trek Bicycle for your help! read more

Rented a hardtail MTB. Great experience everyone was professional and answered every question I'll be back read more

Customer Service is bad, techs are worse. Plus bike store brands, although Trek now does direct to consumer hmm I wonder why lol, are overpriced with their low quality components, if you're serious about bikes try another store and brand for that matter smh read more

new to this area and second time to this store, both times were extremely helpful and inexpensive, will definitely be returning .

Went to this location inquiring about a thicker tire for my FX1. All 3 employees gave me plenty of options and told me the pros and cons of each. Once I made my decision, they happened to have the tires I wanted in stock. They advised they were able to change my tires out now so I went home and brought my bike back to them. They began working on it immediately and it was done in less than 30 min. The employees are nice and knowledgeable, the place is clean and organized and the prices were reasonable! read more

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Can't blame them really for trying to repair my entire bike when I came in for a new tire. Sure it's an old bike and it could use some added attention. But I'm not spending more than the bike is worth right? Hey not their fault for trying. However they did replace the worn tire and did a fine job. With a smile too. read more

The guys working there know their stuff. I have purchased two bikes from them in last 30 days and it was the best experience so far. One bike was for myself and the other one for my child. We tested them, learned a few extra details about the style and felt confident in the final decision. Theyvare very helpful and the bikes come with 30 day and 1 year tune up. No gimmicks no pressure sales. Great experience read more

Just bought a new roscoe 7 from a different Trek and had issues with the derailur. Took this guy less than 10 minutes to retune it and fix it. Went on to help me set up my suspension based on my weight and get my new bike dialed for me. Had a knowledgeable answer to every question I could think of. Guys are amazing. Beyond friendly and knowledgeable. Wont let anyone else touch my bike. The shop has every accessory, part, and tool you'd need. Complete one stop shop. read more

Staff are very knowledgeable, and friendly, pricing is very reasonable. Tj was a great help, knew exactly what I was looking for, and hooked me up with a great helmet! read more

Trek Bicycle Wellington - Bikes Near Me - Royal Palm Beach, Florida

Really like these guys. Super helpful and accommodating on the service side, very knowledgeable on the sales side. Also right across the street. My future bikes will be treks. read more

We met the owners when they first opened this store, and their focus was always on the customer. Not sure if there was a change in management but the person running the front desk is awful. He could not clearly explain the differences between their 25, 50 and 100-hour tune-up service. One has to expect it's a gimmick to tack on the dollars. After we agreed to pay for some unexpected charges this same individual kept repeating his reasoning for some unwarranted charges. Also, they damaged a cap on the bike. Stay clear of this store. They are all about overcharging. read more

Great bike shop. Have variety and lots of knowledge! Properly staffed, with positive attitudes. The staff, specially TJ, was very helpful in bringing me to speed on proper use of suspensions and helping restore an older bike at reasonable prices. Check them out for all bike tune ups as well as bike rentals. Happy riding! read more

Trek Bicycle Wellington - Bikes Near Me - Royal Palm Beach, Florida

Called them up for a quick DT SWISS Hub conversion 3PAWL to 54t Ratchet install with parts I sourced on my own, and on this rainy day they obliged. They have the tools, one to remove the 3PAWL and the other to install the star ratchets. Fair labor cost, with excellent customer service! Highly recommend this shop for all your bicycle needs! read more