We relied on the stellar reviews we saw on-line (especially on Home Advisor) and chose this company…read moreto apply a flaked floor coating in our garage. There were some initial problems which the company mostly remedied. They have not been helpful with the most recent problem. The floor coating was applied in September. We went on vacation in November and left our cars parked in the garage. When we moved our cars after vacation our tires stuck to the floor! Sections of the floor peeled off on one side (exposing bare concrete) and a large crack formed on the other side. We had two other companies inspect the floor after that happened and they both said that the concrete floor was not properly prepared and if the concrete isn't properly prepared, the floor coating won't adhere to it. Save your money - go with a different company.

After careful research and contact with several local companies I decided to go with this one and I…read moream so glad I did. Tom and Phil are true professionals and explained exactly how their process differs from the competition and how the materials and process they use is better and higher quality. These guys are the real deal and the garage floor came out beautiful with a nice finish and coating and was sealed nice and tight. Plus the job was cleaned up and you never even knew they were there. They are a true pleasure to work with and I would highly recommend them to anyone looking to get their floors done in the garage or basement etc.!

I've used Debsan for both wallpaper carpet and shades. They always do a fabulous job. selection is…read moregreat ! They discount the wallpaper. I've worked with Sandi many times and she is very knowledgeable and talented. they have my repeat business because I am so happy with them. recommending them to my daughter who just bought a condo.

Beautiful Flooring. Disapointig customer service experience…read more I recently purchased and installed LVP I purchased from DEBSAN in downtown Natick. The flooring is beautiful but I am disappointed in the way a few of the personal interactions went. 1. I always do my own measurements so I can estimate costs while shopping.. The installer Debsan sent came up with a number that was 70 square feet higher than mine. I had another installer give me a quote and his measurement matched mine almost exactly. If their installer was this careless doing a measurement, what type of job would he do? I went with the second installer. DEBSAM has a strict no refund policy. If I had not done my own measurement, I would have paid for an additional 4 cases of flooring plus extra install costs, since they charge by the sq.Ft. That would have been hundreds of dollars more. 2. The flooring arrived 3 weeks before the project was scheduled to start. When I went to pick it up, I Was told by Valleri that a threshold was missing, but it would be in soon. On the Monday morning of the install, I emailed Valleri to find out about the threshold. I let the installer know we were missing the threshold and he suggested we could use one of the other transition pieces. He showed me what it would look like, I liked it and went with his suggestion. Valleri finally got back to me at the end of the day on Tuesday, after the install was completed by-the-way, and told me the vendor had been waiting for "Clarification" and had not sent the piece. I told her the job was now completed and I no longer needed it and asked for a refund. From her response, it seems either the vendor or Valleri made an error which resulted in me not recieving the piece on time. Since an error was made, I asked for an exception to their no refund policy. Valleri's response, "Sorry. Too late." As of the writing of this review, which is 4 days past the completion of the project, I still do not have the piece they are insisting I pay for. The piece cost $45.00 plus shipping.and the total sale was about $4,200.00. Now that $45.00 is not going to break me, but it felt like a total lack of respect and caring about their customer. You do better price wise at a big box store or online, but I paid a little more because I thought a small business like theirs would go the extra mile for their customer if something came up. That is just about the only thing a small business has gong for it over the cheaer discount stores. I was wrong. You may not get personalized service at the big box stores, but the chain stores and online vendors all allow you to return unopened boxes and unused finishing pieces. The flooring for this project cost 4,200.00. I purchased flooring twice before from them. One project cost 1,800.00 and the other was around 3,000.00. I remember the days when being a loyal repeat customer meant something

Not sure I need to say more. Went in for prices on advertised chairs. First, chair prices were…read moreoutrageous. $500 for some plastic chairs. Crazy!!!!!!!!! Of course, the salesperson tried to impress upon me how high the quality was and how much of a deal I was getting. Right!!! Got a comparable chair from Costco for $116. Supporting small business is a joy, but it should not cost my children's college fund.

I reached out to Josh at Decks Plus early in the year (2021) to replace my deck railing, waterproof…read moremy under deck, and wrap the unfinished support posts - basically one big face lift. Josh and team were AMAZING! Always easy to reach (I prefer using email vs phone calls and Josh was happy to accommodate) and willing to answer all of my questions (even the basic ones). The workmanship is just gorgeous and the price was very reasonable for the effort. It looks like a whole new house! They even helped me navigate my town's permit process (necessary b/c we installed two new support posts). I'm so happy with the work - thank you Josh and Decks Plus, highly recommend!

We were impressed by the overall experience working with USA countertops. We showed up minutes…read morebefore they closed and they stayed open without making us feel rushed. They provided countertop samples for us to take home and sleep on before making the final decision. The overall turnaround time very fast! Their pricing was competitive with other local distributors. Highly recommend this company. We got quartz countertops in a honed finish.

Came highly recommended. Good price and installers were pleasant and professional to work with. The…read moreTemplate work was poor. Had a waterfall edge and instead of it going tight to wall The gap was filled with caulk. Had a hearth top done in stone and again gaps where it should be tight to wall. Apparently it was my fault for not informing the installers is the response i got. Thought it was very unprofessional. overall decent job but for a high end finish i would not recommend!

We had a great experience dealing with OB Marble and Granite. Very professional with handling the…read moreprocess. Natalia was very helpful and Renan the owner and installer did an incredible job with the installation which needed last minute changes because of are kitchen cabinets. Renan took care of it all! Would highly recommend them for any project!

Quality workmanship, the staff were knowledgeable about their product and had quick turnaround.read more

Horrible experience overall. We went with Norfolk based on a referral from a friend who's husband…read moreworks as a cabinet / installer. From start to finish, nothing but trouble. First, our designer lost the design plans and tried to cover it up. This caused us to have to try to re-remember items that we had discussed prior. For example, we asked for no spice rack, then we get a spice rack, so we then had to improvise once the project was underway. Completely incompetant...no apologies, and our designer clearly didn't listen the first time, take notes, and honestly just didn't care at all about us. We should have known then, next time we will just walk away..... Next, our contracter was a complete joke. Never inspected the site for follow up / punch list items. Eletrical and Floor contracters were sub par, we still have a light switch that doesn't work properly. They destroyed our dining room floors relocating our refridgerator, with no full repair, just a touch up that looks like crap. They also damaged our mudroom floor and apparently have no idea how to fix what they broke, so I now have a gap in my floor that has never been addressed. Lastly, they never finished the final revisions to the trim. I told this clown several times what we needed to tidy up on, and several times never receieved follow up. In other cases, he did not properly relay instructrions to the sub contractors, so twice we had cabinet / trim people show up without the necessary materials to tidy up. The cabinent / trim guys were the only bright spot in an otherwise horrible experience. I truly felt bad for Bud and Shawn as their time was wasted by our General Contractor. As it stands now, almost 6 months since we were suppossed to be "complete" and zero follow up. I am embarrased to have people show up with incomplete instructions, and our general contractor has not visited the kitchen to address anyting since NOVEMBER of last year. Do not go with this place, over budget, zero follow up, horrible design team, bad sub contractors. Complete waste of time, and we never got the satisfaction of a final, complete, project....

Worst experience ever! I went to Norfolk when I decided to renovate my kitchen. The experience…read morebegan well enough with a conversation on scope and timing of the project. Once I found the cabinets, handles, countertop, and backsplash, the order was placed. Prior to the order, measurements were taken by the sales consultant at Norfolk. This is where the trouble began. Despite measurements being correct, the sales consultant never considered the measurements from my Kitchen window which served as the focal point of the room. Cabinets took 3 weeks to arrive and when my contractors began placing them according to the drawings, 4 did not fit and the 5th came in damaged. Needless to say I was not happy as this should not have happened. When I called the store, no one picked up my call, prompting me to have to drive to the store. When I informed her of the error, she immediately tried to deflect the error to the contractors asking them if they were placed in the correct locations. After approximately 1 hour of trying to reconfigure the plans on her computer to fit the cabinets that arrived, she relented and came to see in-person. Her response to me was, "I don't know how this happened", this has never happened to me before. Who cares! Now we need to reorder cabinets, which was scheduled for another 3 weeks. Needless to say, I was pissed that I needed to wait another 3 weeks for replacements to come in. When I asked if they could be rushed, I was immediately told no, without the benefit of picking up the phone. I let her know I was not happy, and I got the best customer service response ever, "I know it sucks to be without a kitchen for another 3 weeks". Well as luck would have it, the cabinets arrived one week later than the promised delivery date. The remaining cabinets were then installed, and it came time to install the handles. Well, I did not have the right sizes for all of the cabinets. When asked if I could exchange unopened one's for what I needed, again I was told no, but we can order replacements (out of pocket expense). I asked about the time for those to arrive. Guess what? Another 3 weeks, so I had to locate on-line and purchase myself. I would never use this place again, nor suggest anyone else use them in the future.

I highly recommend Cecilio Builders. Wiler is a knowledgeable, professional and dedicated…read morecontractor who pitches in to get the job done. He is well-liked and respected by his hard-working crew. My parents and I cannot say enough about them. I had a kitchen extension and remodel done- it's absolutely gorgeous! My parents love their brand new addition which has elevated their quality of life. Wiler was patient and reassuring with my parents and me, even when I was stressed and not the easiest client. His initial quote was very reasonable and as I added things to the list, it remained reasonable. Wiler saved me a lot of money by transporting, installing and fixing things that were quoted much higher by the cabinet and countertop companies. Wiler's honesty, appreciation for treating his crew well, and general fair-mindedness paired with his quality work made him a pleasure to work with. He said, "once a client, always a client" which I was more than happy to hear. We will definitely be reaching out to him when we have another project to tackle. Thank you, Wiler and crew!!

Cecilio Bros. remodeled our bathroom over a year ago and did great work, Had an issue with the tub…read morespout and called them about it. Got same day service and repair for the spout. Their customer service and professionalism is second to none. I highly recommend them for all of youir remodeling amd new construction needs.

I highly recommend L&M Marble and Granite. I purchased quartz countertops for a new kitchen and 2…read morequartz vanity counters for 2 bathrooms. The staff was super friendly and surpassed all expectations. As this was the first time I've ever ordered countertops, I was dreading the task but they made life easy. I did price shop and they were the last place I went to because of not only the pricing but the excellent customer service and craftsmanship on the quartz once installed.

We ordered granite countertops for our large kitchen from L&M Marble and granite in Grafton, MA. We…read morechose fantasy brown. I loved it when I saw the slab of granite. Nile and his team came out and measured and made templates of our counter tops. They were soooo friendly, pleasant and professional! We went to the shop and they laid out the templates on the granite in different ways so that we got what we liked for natural design and they showed us how the back splash is cut so that the grain and colors match with the counter. The granite fit perfect when it arrived and they sent an amazing team to install it!! They take pride in their work and made sure everything was absolutely perfect! Amazing family owned company!!!!! I would highly recommend L&M Marble and Granite!!