Mistakes, multiple times of mis-information on delivery dates, a missing counter top order, a quote for a countertop that actual price was 60% more than original, and now 4 weeks after corrected cabinets were finished we still do not have shelves... one excuse after another for every problem, but never acknowledging that any of these problems were their fault. It's very unfortunate as the quality appears to be very good. My son is building a new home with five bathrooms and mudroom that needed cabinets and they were considering Metropolitan- after this experience, no way. read more

Excellent attention to detail, well made cabinets and great customer service from Pedro.

Stay away from this place and beware of the sales person Jennifer. She was rude to my wife, insulting, and degrading. Went to this location on March 5th 2020 and Jennifer could not have tossed aside side fast enough. Jennifer would not listen to what we wanted for a new kitchen and instead said that our 12 x 14 kitchen was too small for the prelim plans we had. Told us nothing would work, unless you build an addition for your dream kitchen. She would not even sit with us to go over potential design plans or even point out cabinets for us. If you want a cold black hearted sales person then Jennifer is right for you! read more

Beware of this company, they do not honor prices on the design agreement that is signed at deposit time. We spent close to a month working on a kitchen cabinet design with a kitchen designer in the Natick location. On 4/2, everything was finalized and we put down a deposit and signed the design agreement. Two days later, we get an email from the designer that the cabinet doors we wanted required a special upgrade cost that she forgot about and would require an extra $1600. We looked at the design agreement and the type of doors we wanted was clearly stated there. We informed them of this and were told they could have us pay an extra $700 instead of $1600 since it was an "honest" mistake on their part. It still constitutes the company not honoring a contracted agreement. This was not an on the fly quote but rather something the company could have corrected many times prior to signing agreement. I eventually spoke with the Operations Manager and also the President of the company and they still refused to honor the contracted price. They insisted they were doing me a favor by having me pay an extra $700 above contracted price. The President was combative and rude and even raised his voice at me. On the company website, the President writes a letter that included this line: "Once the price is agreed upon, customer service becomes the most important issue. " I can say with certainty that this was definitely not the case with me. The President had very little concern about customer service and at one point in our call, I had to tell him to calm down. This certainly does not seem like a company that cares about customer service or honoring promises at all. Price is definitely not the easy thing. When I posted on their Facebook page regarding the matter, the company actually deleted my post and blocked me from their page. To me, that speaks volumes as to how petty this company is. Do yourself a favor and stay away. read more

I walked into the showroom last night with hopes of finding a nice new kitchen faucet (I wanted to see something in person -not just online). The showroom is large and beautiful -I think it would be a pleasant place to shop. A gentleman came out to great me and I told him about the type of faucet I'm looking for (I have so many stipulations that it's really narrowed my search). He made some suggestions and showed me a few faucets. He suggested I go to a different store that may have what I'm looking for. He also suggested looking into a water filtration system (in the basement or under the sink) -that was one of my issues. These were all really helpful suggestions and I really appreciate a sales person being upfront, honest and helpful. As I'm in sales myself, I always think it's important to guide the customer in the right direction rather than only focusing on "what can I sell to them". I left the store with a good feeling about the company and I would recommend them if you are looking to renovate your kitchen or bathroom. They have lots of options, examples and helpful service! read more

Generally high quality but over promised and under delivered on custom project. Several mistakes and mismeasurements lead to critical delays and added expense. Situation culminated with threatening letter from their lawyer. Perplexing and disappointing customer approach. read more

When I decided to redo my 30 year old kitchen I wasn't sure where to begin, so I spoke with my contractor Beto, owner of Beto's General Work, who I knew would give me the right advice. Without hesitation, he recommended Metropolitan Cabinet & Counter-tops. I must say, it was the best advice I could have gotten. They had an incredible array of cabinet styles, granite and other counter tops, as well as a full compliment of hardware in their showroom. The quality of the cabinets is great. The draws slide smoothly, the doors close silently, and the finish is fantastic. Kerry Frantz and his associates were available to help me every step of the way. He worked very closely with my contractor, Beto, whose work, talent and creativity was outstanding. I'm so happy that now, thanks to them, I have my dream kitchen. Shelly G Newton, MA read more

Working with Metropolitan Cabinet has been the easiest, most enjoyable experience!! They were so professional throughout the entire project. From the beginning, working with Jennifer Stuart in Natick, on the design and details of each aspect of my kitchen. It functions so much more efficiently in terms of layout and storage. Whenever I asked for something else on my "wish list" she found a way to incorporate it while still staying within budget. She was so patient and nothing was ever a problem. When the design was complete and went into production, she kept me informed on the timeline and worked with my contractor on scheduling. Everything moved along according to schedule, even the countertop installation. The quality is outstanding. Loving my new soft close drawers and doors!!! People walk in and can't believe the kitchen wasn't enlarged! I am so excited with my new dream kitchen. read more

Outstanding products and service. I believe we have one of the best-looking and highest quality kitchens around. We did a complete rip-out to studs in our 150 year old Colonial Victorian, which had its own unique challenges. Metropolitan was great to work with as the project developed. Designer Jennifer Stuart's vision and guidance (and patience) created a truly beautiful and family-friendly kitchen for our huge Italian family. Two years later and our cabinets are holding up like new and we appreciate the regular compliments we get on our kitchen. Call them and trust them. Mark & Kim read more

I had the unpleasant experience of dealing with a gremlin named Diane who never even smiled at me and had an evil snarl on her face the whole time. I found her to be very child like, and extremely rude! Diane seemed really full of herself and unwilling to help. I got the impression that she was having psychiatric problems or just very unhappy with her life situation and she was letting it affect her work. I could not take her condesending attitude longer than 5 minutes. read more

Went to the one in norwood.. nice salespeople and good pricing.

Beware! these people are crooks. They purchased a servo drive from me via ebay. I expedited it to them on my dime because I knew their machine would be in a down state. They Fried the expensive drive because they refused to pay a technician to install it correctly, and then they opened up a case against me in Ebay. Since Ebay favors buyers, they quickly snatched the money from my account, and then demanded that I pay for return shipping for my fried servo drive. Even after I did that, they still didn't return the item. End of day: I lost a $2600 unit to a company. I lost the $2600 dollars. I lost my 14 year PERFECT relationship with over 400 transactions on Ebay. This company is composed of dishonest thieves. But don't worry, I'm not done with them by a LONG SHOT! read more