This salon needs some serious oversight by management. An owner from Charlotte needs to be in the…read moresalon more regularly to be sure customers are treated as paying clients. I made an appointment on October 23, 3025. I spent over 30 minutes on the phone going over the appointment- who was coming and what I needed. Not to mention my children have been clients at Modern since November 2024. When I arrived my appointment I was informed Hannah S doesn't honor kids rates. I replied that I'd had this appointment since October and this didn't seem like a problem for me to solve. She "agreed" to take my kids. She first took my 6 year old. I told her she needed a good trim to get off all the dead ends as she hadn't had a cut in a long time. She cut so little I could not even see hair on the floor. I asked (trying to be polite) if she thought she took enough. From wash to blow dry the cut took 25 minutes (someone else did the wash). She then took my 10 year old. She spent the appointment interrogating my 10 year old about her age and then had the nerve to tell her that the records were wrong. I went back during her hair cut -- if she had any questions -- those were for me the parent. My daughter said outside of asking about her age and incorrect records she didn't say a word to her otherwise. Again - my child has been a client at this salon for over one year - if they don't have correct records that's on Modern -- not me (or a 10 year old kid). At check out Hannah was pleasant and directed me to someone in my "price range." I still paid 45 bucks for hair cut that hardly even occurred. Really stellar customer service -- nice work Modern.

My stylist lacked personality and figured nd her demeanor cold and aloof. I came in with photos of…read moreprevious color services and was told it wasn't able to be done with the two hour service. Please note it's a full head (shoulder length) foil bleach/toner highlight lifting 4 levels. I received same service but made darker and copper toner. My one request was not to go out orange. Guess what color I was given. Cost was higher than originally quoted. This doesn't cover the lack of check ins or offering any beverages which was offered to others.

If you are looking for that personal touch this is the place for you. Donna is a master at hair…read morecuts and colors. She also does anti-aging facials and therapeutic facials. No need to pay too much for Radio frequency therapy or dermabrasion. She will turn back the clock and leave your skin glowing. Highly recommended!

I love this place, would never go anywhere else! My hair is in the best shape it has ever been,…read morethanks to Donna! She is always up-to-date on the newest and latest styles, colors, etc. I get so many compliments on my hair since I started going to her! She is so professional and makes sure that you are happy with your cut or color, and trust me, I have never been anywhere that will fix your hair if you are not satisfied!! I have heard her facials are fantastic and I plan to have one next time I go! Also, want to try her Radio Frequency Therapy, I have seen pictures of the difference it can make in your face, arms, etc. and was blown away!!

Orsi is great! I have seen her for 3 years. She is busy and you must wait on an appointment…read more Everyone at the shop is very friendly and caring!

I can't express enough how great this salon is! I went in for a hair cut with Lydia and she did an…read moreAMAZING job! My hair needed a re-boot and some life back into it, and I walked out of there feeling 1000 times better about my hair. The salon was clean and offered refreshments right away. I've never been more in love with my hair... which sounds silly but it's true! I'll be recommending this to everyone I know!

So happy I found Lori at Untangled Salon. I've been letting…read moremy hair grow from Short layers to a Bob style. Lori knew exactly what was needed and with her expertise I now have the shape I was looking for. Her extensive knowledge and experience is par excellence in my opinion. She also recommended Virtue products which I began using for my baby-fine hair with some noticeable thinning happening. I am so pleased new hair growing!!!! I am a forever grateful.

Love this place ! Christina makes me feel like a new woman w beautiful hair. She listens and…read morerecommends products and teaches me how to add volume to my flat hair. It's always nice to joke w other women on aging and life and she can do that well too :)

Love Love Love This…read moresalon has exceeded my expectations. I had questions before booking my appointment and the staff was super friendly and answered all of my questions. I did a little bit of digging to find out which salon I wanted to go to and was so happy my new go to salon. The salon itself was really a welcoming vibe of love when you walk in. I had Bethany as my stylus and she did an amazing job and super friendly. All the stuff that I interacted with were all very friendly and welcoming. Definitely will be coming back.

I debated writing this review for a while, but I think it is worth doing. I have NEVER written a…read morebad review in my life, but this salon has the most confusing, least transparent, and most hypocritical pricing system. Let me start by saying the stylists themselves are lovely. This isn't about them. They were kind, professional, and genuinely talented. My issue is 100% with the management and policies that clearly care more about money and marketing buzzwords than about actual customer experience. I booked my appointment with my mom. She picked a "higher-ranking" stylist, so we expected her haircut to cost a bit more--around $30 extra. That made sense. The salon already lists all prices in ranges, which is fine (it's standard since hair length can vary), but their "starting" prices are already high. Whatever, I'm happy to pay people fairly for their time and skill. Then I get there and find out about their "SalonScale" policy, which means you're charged extra for the hair color product itself, weighed by the gram. My stylist told me it would be about $50 more. Annoying, but I was flying out of the country in a few days, so I just went along with it. By the time I was done, my haircut and color were over $400. For a single appointment. Meanwhile, my mom (whose stylist was higher ranked) wasn't even told about this SalonScale charge, and her total ended up less than mine. Our hair is the same length. So explain to me how that makes sense. If the haircut and color are already that expensive... what the hell am I paying for if not the product? , After getting home, I checked on their website to see their SalonScale policies. This is what pissed me off the most, and where it becomes hypocritical. They actually try to justify this extra charge as being for environmental sustainability. Here's what their website says: "We believe in transparency and efficiency, which is why we use SalonScale for our color services. We weigh out our color by the gram with every client to ensure perfect results every time. By weighing out color, we also eliminate waste, keeping in line with our mission to be more sustainable and leave less of an impact on the environment. With SalonScale, we separate the cost of color from the service price using a parts and labor model. This way, you know exactly what you are paying for." Sorry, but you do not believe in transparency. Nothing about this was transparent. I'm not standing back there watching you weigh color by the gram--you could tell me anything, and I'd have no clue. And "charging more money to save the planet"? Give me a break. You don't need to bill your customers an extra $50+ to be sustainable. Just use what you need and don't waste product. Stop using climate change as a marketing prop to justify upselling people. The haircut itself wasn't even what I asked for, but I take some blame for not speaking up right away. I left my hair curly, so I didn't realize how different it was from what I asked for until later. I came back the next day for a touch-up--they said they had a "no charge" policy for that, which I thought was great considering the expensive nature of my haircut. But after the touch-up, my stylist offered to "style" my hair. She phrased it like a nice gesture, a little favor. Then boom--it showed up on the bill as a $50 charge. That's not a favor. That's shady. You need to be upfront with customers about how much things cost BEFORE doing them. I checked online, asked in person, and asked again when I arrived for my touch-up appointment to clarify that there would be no extra charges. , Oh, and the final insult: they charge tax on the tip, which you have to pay. Normally, I wouldn't care, but by that point, it just felt like one last way to squeeze a few more dollars out of me. The sad part is that this could easily be a great salon. The stylists are good at what they do. But the way this business runs? It's manipulative, confusing, and anything but transparent. If you go, just know you might walk out paying $150+ more than what you planned (and with the feeling you've been taken advantage of under the guise of "sustainability").

Kyla has moved her salon to 9822 Bailey Rd. She takes care of our whole family - cuts for Mr S and…read moreLittle S and color and cut for me. I get tons of compliments anytime she does my hair. The color is perfect for me and I have no trouble finding time on her calendar.

I've been going to Kyla at Buffalo Hair Co for about a year. Her salon is located in Sola Salons in…read moreCornelius, close to Total Wine and The Fresh Market. She specializes in men's hair and does a great job with my son's and wife's hair too. For men's cuts Kyla offers a hot towel, neck shave, and shampoo. She also offers a delicious beverage to put you at ease. I love chatting with her and leaving relaxed and looking great. Kyla offers online booking through her website which makes it easy to confirm or move an appointment. Her space is is larger than your typical booth at a salon with two guest chairs - great if you're bringing your spouse or kids. I look forward to my haircuts and encourage you to schedule a visit with Kyla!

Rachel is excellent!! Not many stylist know how to cut an angled stacked bob. She nailed it!!!…read more She listens to everything that you say and ask for and does it. She is also a very sweet person to deal with.

Rachelle has a keen eye for color and cut. She keeps up with latest trends and looks at your facial…read morefeatures to help decide if the cut is going to work for you. Her studio is fun and the vibe is relaxing. She does book out, she's that popular. So be patient, she's worth it!

So my next door neighbor thought my covid grey hair needed a lift. I just moved to NC from MD and…read morehad been busy laying the foundation for healthcare but not selfcare. So a girls day was planned. Wanda did my hair color. She did amazing things to my grey lifeless hair. My hair now looks fuller and has dimension. I could not be more happier with the color. Spot on. Exactly what I was looking for! Was a great day!

Stacy the owner did my maintenance for my I Tip Extensions. Well, that's a joke!!! I thought she…read morewas moving my beads up, however after spending $230 with her, I realized she had NOT moved a lot of my I Tip extensions up and I lost 10 of them the very NEXT day. The beads are metal and should be changed out every cpl of move ups. I would even personally bring in my own beads for her to change out. This wasn't being done either!!! I had numerous beads that were showing metal, which will ruin your natural hair. I called the salon and they offered for Stacy to "move" my beads up for free. Why would I want to come in for that when I already paid her $230 for obviously absolutely nothing. I called the salon back again and left a message and never heard a response. Her reviews are turned off on her salon page on FB (which should be a red flag). If you comment under a post on her hair page that is not favorable she deletes it and blocks you. I have made 2 attempts to have her resolve the issue and she has completely ignored me. I had a new hair extension stylist consult and the stylist that does my color look at what she did and both told me that she did not do the maintenance required. My hair was shoulder length and because she left worn out metal beads in my hair it was severely damaged. My hair had to be cut to my jaw line from her negligence. DO NOT GO TO THIS SALON!!! Can we say SCAM ARTIST!!! FYI: Stacy is the owner of this salon!!