This appears to be the main Trenitalia listing. There are a lot of listings for specific stations, but those are too specific. Trenitalia seems to be the updated name for Ferrovie dello Stato (F.S.), or "Railways of the Nation." Italy is lucky to have such a train system. What? Italian trains are better than American trains? Yes. The spine of the boot has the high-speed trains. They used to be called the Eurostars. Now, they are often called Frecciargento (Silver Arrow) or Frecciarossa (Red Arrow), though I don't know what this entails, except that they can zoom at up to about 175 mph. Services toward the top of the boot have gotten way faster: Florence to Milan in a little over 2 hours, Florence to Venice in a little over 2 hours, and Rome to Florence in about 1.5 hours. (One time, I looked at my watch and it made the trek in 1:34, coming in ahead of schedule). The premium trains are not cheap, though. The positive aspects are the fast trains, the improved transit times, the decent schedule times, trains to remote locations, and the entertainment on board - not a movie or music, but the passengers themselves. The negative aspects are the secondary and tertiary routes (treni regionale) which tend to have more mechanical issues and delays, stations with one person or just an automated kiosk, occasional rudeness because it's hard to fire an Italian worker in a bureaucracy, and elimination of the sleeper trains from up in the mainland down to Sicily, or vice-versa. The "funniest" line is Florence to Venice - unlike Rome to Florence or Florence to Milan, which tend to used by businesspeople, this is a tourist train if there ever was one. You will have an American sitting next to an Australian sitting next to an Indian (shit, I meant South Asian) sitting next to a Canadian sitting next to a Brit sitting next to a Japanese sitting next to a Tunisian. The locals are outnumbered in a big way. It is hilarious and watching the theatrics makes the 2 hour ride feel like 1 hour. Part and parcel of a trip to Italy is experiencing Trenitalia. read more

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I've taken several trains from Trenitalia now and I've got to say they do not disappoint. Some trains are older than others, but the newer ones have really cool screens that tell you how fast you're traveling and helpful things like if someone is in the bathroom or not. On one of the older trains it had the windows that you can open. While air conditioning may not be in the train, the open window was really nice from usually stuffy trains. The trains were on-time and the stations were easy to navigate. On some of the older trains it doesn't have any signage or PA system to tell you what stop is next or what stop you're at, so you have to pay attention. read more

I dont ride trains much but for not knowing the language I did not have any real troubles on the 5 trains I rode on. All the trains were good and on time +\-5 minutes. I did upgrade to first class from venezia mestre to florence which the call Firenze S. M. Novella. First class is the same as second but they give a small bag if cookies and a small drink. On the way back we went all the way too venezia s. Licia which is what we consider venice. We upgraded to business class reg which was very nice. Saw the other categories which was executive single seats in a train car by themselves. With even a conference room to use,and business salutino or something like that which is inside a cabin with four other seats. Im not sure which is business silencio. It means quiet but not sure what the difference is. The upgrade include access to a lounge but never found one at venezia mestre station. read more

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Women beware of aggressive conductors ! I purchased my ticket online and due to my health I needed to catch an earlier train than planned for my Journey from cinque terra / la Spiezer to Florence SMN. The person I spoke to at the ticket office said it would be ok to use the same ticket to catch earlier train. But when I got on the train a conductor checked my ticket and ordered Me to pay another fare plus a $50 fine or he threatened me with arrest! The standover tactics used and intimidating threats of arrest, when I had paid for a ticket already has left me upset and $64 out of pocket. I basically paid 2 train fares and a fine just because I felt unwell and needed to leave cinque terra early for a 2.5 hour train ride. Zero compassion and understanding for a woman travelling alone, suffering from eczema related issues. read more

The train station and trains in Roma, Napoli, and Venice "to a lesser extent" can be a bit sketchy. I HIGHLY recommend booking only first class/business class while you're here. We did this and had a mostly relaxing and comfortable experience. Some of the trains were nicer than others, but when you're in first/business class you don't have to deal with as many people constantly getting on and off and having to watch your bags as closely. That said, there were still a few wanderers that hopped from cab to cab, but the staff was much more attentive in the cabs than the lesser ones. Well worth the price for this piece of mind! read more

I would give them zero stars, DO NOT TAKE THIS TRAIN! Advertises a 30 minute ride to the airport, but u may have to sit around for hours before the train moves. We are currently in a 90 dollar uber because we had to get off the train to catch our flight which we could very well miss. We had such a good time in Italy and this is ruining ot for us. And the were making us wait to get our money back; time we didn't have so that was another 35 bucks wasted! read more

My family and I were subjected to strike/work slow down at the Venezia Mestre train station. We missed our train as a result of all the confusion. We were told that our 4 tickets could not be exchanged despite the work slow down. And so, Trenitalia employees very unjustly forced us to purchase a new set of 4 tickets for a later same day departure time. The total was 404 Euros !!! This was a major stressful ordeal !!! Not pleasant watching my daughter cry as I argued with Trenitalia employees. I had no idea that we purchased non-exchange tickets because the website was not easy to understand. REGARDLESS of this, our tickets should have been exchanged as a result of all the strike confusion. After returning back home, I contacted Trenitalia and they refused to refund my money. "Sorry, no refunds for strike/work slow down". While most commuters will hopefully never experience this kind of torture, it's important for customers to expose unconscionable Corporate behaviour. Shame on you Trenitalia! I am rating one star because appears system won't let me give a ZERO star. read more

Beware! We had the same experience as another reviewer reported below with the Pass. It wasn't going to be much of a savings over purchasing the tickets at regular price, but we thought even a little savings adds up over a big trip like this. However, the website description of the pass is completely misleading, as it looks like you are able to reserve seats in advance. This ended up not being the case, which we found out only after we had activated the pass. The customer service is a total joke. We weren't even asking for a refund, simply an option to change the dates of the pass, but they simply don't care, and refer you back to their "no refund/no changes" policy. So we took it up with our credit card company, but it has been a big, avoidable headache to say the least. Just buy the regular train ticket. read more

28 degrees celsius (82.4 degree Fahrenheit) was the internal temperature on one of the 4 train rides we took on a Trenitalia train ride from Cinque Terra (Monterossa al Mar) to Milan. This is WAY TO HIGH of an internal train temp! There was a middle aged woman who tried repeatedly to open her window however it was locked shut. No ac in the older train? No sure, there were no employees around to ask for help. We took many Trentalia trains on our vacation in Italy and most were comfortable. The older trains should either be equipped with A/C (or A/C should be turned on) or they should be retired from service. read more

I have to give 4 stars for the great effort that was put in to accommodating me being a disabled passenger in a wheelchair. I reserved 1 star for an opportunity for Trenitalia to improve the booking /reservation system though. So I was trying to make a reservation from Greece while on cruise. The numbers on the Trenitalia website came out invalid. I was charged more than €70 euros from the ship to make calls to Italy but wasn't able to get any positive result at all. Then I got charged another $25 on my cell phone bill. I talked with a customer service agent who have me two more numbers. The first number worked but it didn't give an option for English at all.... talked only in Italian so I could not proceed at all. Second number was unattended. So I ended up emailing someone in Venice, Italy from the first hotel we stayed in and my friend in Rome to make the reservation for me. It turned out they could only reserve two passengers , me and a companion. So we still had to get a separate ticket for a 3rd passenger by the train station. In our trip from Venice to Rome, the attendants seem not to have a clue about wheelchair reservation, which is administered by a different company, RFI BLU. First, they made a big deal about the reservation being just for 2 while there are 3 of us. I explained to them that we were told it's their policy. They called the reservation company to clarify then gave us a ticket with different time for the third passenger. It took us almost 30 minutes to get the tickets. It ended up, there were too many available seats. Another mistake.... they put us on economy but the website says disabled passengers and companion pay economy but will seat on first class. The extra passengers will pay first class. In short, the Venice station staff didn't know how to deal with wheelchair passengers but the Roma Termini in Rome was more efficient and did the right thing. Though I have to give kudos as we were accompanied by someone all the way from ticketing to on board the train. Now, I understand why a reservation is compulsory. There are not too many disabled passengers. My friend told me the disabled in Europe stay at home. The trains are not equipped to accommodate wheelchairs so getting me in required lots of manual intervention with at least two men assisting. They have to manually crank a trolley to get me in and out. The effort to get this done is tremendous and the men behind it have done a great job. I would recommend that Trenitalia makes reservation easier though. At least, make it achievable by chat, email or online. Or have valid numbers which are toll free from other countries. The system is just so outdated. Maybe disabled tourism from the USA will increase if these improved measures are in place. Think about how many disabled passengers/travelers are willing to ride from the US. read more

Fast and Comfortable We booked our tickets well in advance, so we were able to take advantage of their 2-for-1 offer. As a result, two of us were able to go from Rome to Venice for about $160 in first class. The train itself was very comfortable, with large seats, plenty of storage, outlets for charging devices, a restroom, and a small bar where sandwiches, drinks, and snacks could be purchased. The staff was helpful and friendly. The journey was fast and the scenery was beautiful along the way. Note: we thought we would be cutting it close, but the transfer at FCO from plane to train went very smoothly. Our plane was scheduled to arrive at 9:30 AM and our train was scheduled to depart at 11:08 AM, and we needed to retrieve our checked bags along the way. It helped that we arrived early (around 9:05), but we would have had enough time to make our train even without that bonus. read more

What a convenient way to travel! We took two trains during our month in Italy. The first was from Rome to Florence, then off to Venice. I've been on the train here in the states, just one time as a form of travel, but the train system here in Italy seems to be far superior. The speed with which you get around is impressive, and from what I remember goes to a good amount of locations within Italy. Looking forward to going back and taking the train to some other locations besides the ones we went to during our time there. I think if you can afford it, splurge on a first class ticket. We did, and I am so glad we did, seemed to be more comfortable and have a bit more space. Yelp LA Challenge #72 of 100 read more

we pre booked 3 train journeys for our holiday on Sicily. our journey from Trapani to palermo got delayed and we missed the connection. no help at hand. journey from Palermo to Catania. issues on the line, train not listed and no help at hand. we decided to take the bus instead. trip from Messina to tairmina, we boarded an slightly earlier train (outs rush hour ). we had valid tickets for that line bur were still kicked off train. overall we spent a lot of money with this company but they are not reliable and very unhelpfu. if a tourist on Sicily, use busses as the are cheaper, faster and more reliable read more

I would like to give a compliment to "Treinitalia" at SMN Firenze,for the help they provided for my husband, with a service I did not know existed, They provided a wheelchair within minutes, they notified our station that a wheelchair was required. Thank you from the bottom of my heart. All this was done within minutes from SMN Firenze a huge thankyou to all the operators at Firenze and Viareggio Vorrei fare un complimento a "Treinitalia" alla SMN di Firenze, per l'aiuto che hanno fornito a mio marito, con un servizio che non sapevo esistesse, hanno fornito una sedia a rotelle in pochi minuti, hanno comunicato alla nostra stazione che era necessaria una sedia a rotelle. Grazie dal profondo del mio cuore. Tutto questo è stato fatto in pochi minuti da SMN Firenze, un enorme grazie a tutti gli operatori di Firenze e Viareggio read more

Customer service is nonexistent here. We tried to change our ticket to an earlier train. The customer service agent by the platform told us to go to the customer service desk to pay the change fee. Cool makes sense, we're okay with that. When we go to the desk, the customer service agent tells us (without even looking at her computer) that it's the same day so no need to pay the fee. So we turn around and proceed to the platform. We get there and they turn us around again and told us to go to customer service to pay the change fee At this point, we have now missed the earlier train. Then when we go back to the agent, she says that all the seats on the next train are full. Such a mess! read more

Trenitalia - On a hot day in Rome, nobody has the time or energy to be running back and forth from platform to customer service desk. - Transportation Near Me - Rome, RM

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Compared to other reviewers of Trenitalia, I definitely did not experience their troubles in booking of travelling. Actually, I found the booking website very well done, and efficient (especially being in Italy). But what I enjoyed the most, was my Bologna-Milano trip in FrecciaBianca Premium. Whilst not paying much more than a normal ticket, I had a free drink and free snacks, while enjoying a very comfortable seat in a great fast train. read more

First class Pisa to Rome. 3 1/2 hour trip. NO WiFi and NO service. Nothing. Not even air conditioning. Sweltering hot on the car

Italians do not realize how lucky they are to have such a wonderful train system. Compared to AMTRAK (the US rail service), this is an outstanding way to travel to nearby places like Naples or (in our case) Orvieto. We bought 2 round trip tickets from Rome to Orvieto for only $31 Euros (about $40 in US currency). Be sure to purchase online, since that is how you will find the special offers like the "2 for 1" deal we obtained. The conductors were very polite, as we found out when we boarded the wrong train on our return trip. Seats are comfortable and the Intercity train goes very fast compared to the comparable Amtrak trains. read more

Trenitlalia is the name for the city of Rome's train system. It connects from Rome Leonardo Da Vinci Fumicino International airport to the Termini, which is the central transit hub in all of Rome, and all parts in between. I rode the Trenitalia on my recent travels to Rome in October 2014 and it was a definite cost saving move. I love public transit, just because it's the cheaper alternative to renting a car. Even though you're limited to that mode of transport, you may be better off saving €€ in the long run. With that said, the Trenitalia does a great service with linking the Rome Leonardo da Vinci Fumicino international airport with the rest of Rome. Couple of pointers that you should be aware of pickpockets and people who try to "help you" at the train kiosks. I had one lady try to help me and demanded money. I played stupid and acted like I didn't know what she was saying. I walked away without incident. The Trenitalia train system is easy to use and it's there for the traveling public. I love the fact that the trains are on time and are cheap enough. It's toughly €2.50 per ride, if I remember correctly. You'll have fun riding the Trenitalia! Getting to the train depot under the airport is pretty easy. Just need to follow the signs and you should he alright. I believe it's just one level down from the arrivals and baggage claim. If you are commuting from parts outside of Rome, it makes sense to park near the airport and take the Trenitalia into Rome. The traffic in the city can be terribly horrid sometimes, as it is in other major metropolitan cities here in Italy and in Europe for that matter. The trains are first come, first served, unlike the Thalys and the Lyrica, where they're inter European regional trains with specific assigned seating. The seats on the train themselves were pretty comfortable and spacious, if you weren't sharing with anyone. It was nice to be riding this train during non peak hours, so the comfort aspect was glaringly obvious! Vacations are meant to be this way! For me, riding the Trentalia gave me a sense of how local Roma folk interact on a more grassroots level. Being an American tourist, we do see the touristy side most of the time, but fail to see the day to day lives of the local citizenry and how they conduct their business. The public transit systems and the Trenitalia provides a glimpse into that aspect. The Trenitalia provides everyone who visits Rome a viable source of transportation to and from the Rome Leonardo da Vinci international airport. It's safe, reliable, and definitely worth to check out, if you do the budget friendly travel like me. I'm happy with the traveling choice while in Rome. The travel time one way from the airport to the Termini is roughly 60 minutes, so plan accordingly. The trip was quick and enjoyable. Be aware of the pickpockets and you'll be fine. Support local! B+ read more

Horrible customer service, We been traveling with trenitalia and never got fined for not writing on the 1-4 days of how many days we have used the train. Mr. DOMECILLO V didn't believe we didn't travel less than 4 days I Felt discriminated by my husband and i for being young and in 1st class. Fined us 50.00 euros for not putting the 1-4 days but we were putting it in the travel log. We are not aware of how to travel here we are from the states and told him we were not aware... and he said where was our manual for traveling and was even asking if we had our reservations for the hotel?! To see how many days we actually been here? I was so confused into why he was asking that personal information! You had our passports in your hand what else do you need??! I asked for the mans name and he was being super rude about it and asked mine, when my passport and name is right in front of him. I feel very discriminated and domecillo V was very rude in explaining things. We are on vacation and this was our last day, and this just left a very bad taste in our mouth, we will not be traveling again with this company when we come over here to Italy. We gave him the money and he threw it back at us, Gave it back to him again cause we didn't want to cause any problems and once again through it at us, so unprofessional for someone taking his job "very seriously". I'm just more upset no one told us anything about how we been traveling until this domecillo guy told us we been doing it all wrong with not writing down the days on the top part but we have on the log days. What a good way to end my vacation! I'm very upset with this, one because no one told us anything until the very last day traveling with the train and 2 the man who was checking paper work was very rude with us but not anyone else!! read more

First time it's a little hard to figure out which platform for your train. Even the ticket said to show up 30min before departure, they don't post the platform until like 10-15min before departure. it's convenience and good way to travel within Italy read more

Since it's the only connection from the Airport to Roma Tiburtini or Termini, you got stuck using it by default. Do not assume anything based on would be rational understanding of commercial transactions. We paid for local leg of trip from Tiburtini to Airport which is open seating and took an earlier train (somewhat like riding elevated NYC subway or Miami Metrorail). We were coerced to paying a second time plus what amounted to a fine of 100 euros. Luckily on the intercity routes there is superior alternative with conductors possessing a nicer disposition. Ride Italo instead as we did from Roma to Venice, Venice to Milano, Milano to Roma and day trip from Roma to Napoli. The difference is night and day. read more

Boarded train to find that someone else was sat in our (1st Class) seats, which we had paid a reservation fee for. Turned out that the seat was double booked (the gentleman sat in it also had a valid reservation). Additionally, very sub-standard first class coaches (wobbly tables, less comfortable seats than ICE, etc). We are also currently very delayed. read more

September 2018 We took the high speed train from Rome to Florence. We had no problems. The stations were clean and we felt safe. We were approached by a lady that appeared local that tried to help us with booking on the kiosks. She wanted paid and didn't help us at all. The tickets were fair priced. The trains were clean and comfortable. We did experience slight pressure in our ears at times. We met some nice foreigners and learned a lot about their travels and their home country, Spain. Will definitely ride again. read more

DO NOT USE!! They really do not deserve 1 star. I have two awful experiences, the first time I tried purchasing tickets I got told it was an error and the session expired. However, it took my money. I contacted them via Facebook as they don't have an email address and I'm from the UK so you can not phone them, apparently. I was told because it said error it has not worked and the money will go back into my account. I try again the following evening, and the same thing happened. It took my money, it said error, no email conformation, no tickets, nothing. I then go elsewhere to buy my tickets as I was travelling soon and they tend to go up in price the longer you leave it. I used Trainline and it went through straight away, no hassle, conformation and tickets emailed seconds later. Next morning, I checked to see if my money had gone back into my account and it hadn't. I contacted them to let them know, and I was told this time, even though it was the same error message as last time, it somehow had worked. I still had no email of my actual tickets, not a single thing. I asked for a refund and explained the whole situation and I either was ignored, dismissed or told to fill out a complaint form. They gave 0 help, they have taken my money and are refusing to give it back. I highly recommend you never use any of their services as you will be scammed of your money and receive awful service. I wished I'd of read the reviews before I tried buying off them. read more

The headline here is that this is a service most people forget about in getting from Rome to wherever they are going. The good: its cheap in comparison to cars and they are clean and generally spot on time. They leave on the mark. I read of power outages...i guess that happens but all in all the are predictable, safe and clean. The not so good: the baggage rack on top is hard to get big bangs in, but there is designated space for big bags in front of your car. I liked using it, it was busy with commuters, but I'd suggest the premium cabin for a better experience read more

Very bad experience! We took the train to venice, bought a ticket at the counter. Nobody told us that we have to stamp it but the guy in the train took 30€ from us.. Thanks a lot! So we move on to venice now, starting with a bad feeling! In the internet it is written, that trainitalia knows about it, but they don't change it... read more

Customer service was great. The train was late but very comfortable. We were delayed however to an accident with our train as it left Florence. They were great at keeping us informed. I would travel with them again no problem. read more

Trains were clean and safe. My main complaint is that 2/6 train we took had a "power outage" and we were delayed for 30-60 minutes each time. It seems like this is a normal occurrence unfortunately. If you are planning on being somewhere, give yourself an extra hour and plan on the delay. read more

RUDE! The employees were so rude if asked for directions or information even in Italian they treated with disrespect. Will never use again!

*hairflip* Where do I start. Trenitalia is awful. From train strikes to ticket issues, I can't even. Trenitalia thinks I should sit on the floor of a train after a 3 hour delay when I have a first class ticket. Trenitalia thinks that they won't accept my credit card. Trenitalia thinks that they shouldn't have a functioning website. AND Trenitalia thinks that they should just strike cause yolo. Trenitalia thinks that giving me some weak-ass snacks on the train will make up for this kind of idiocracy. They could just not. I will not miss you trenitalia :D Love, Jacob Martini read more

Trenitalia, but in particular, the employees of trainitalia are government employees with guaranteed jobs, as such, their performance shows. They do their job badly, customer service is non existent and be sure of one thing, they will do anything they can to extract any money they can from you. But it is not unlike any other service in italy. The game of the game is see how I can get any more money by finding anything wrong with your ticket or you. Just a quick story. I bought a ticket in first class Padova - Rome. I was, in the station in padova waiting for the train and got on a train that said Rome termini. I did not notice that the train was a different number, I just noticed it said Rome and so I got in. The conductor when checking my ticket about 10 min after we left the station, told me I got on the train that arrived 10 min earlier. Big deal I thought, just pay an adjustment if any and off I go. No, in italy nothing is that easy. My choices were. Get off at next station and pay for the portion I traveled at the inflated price of 83 euros (the whole ticket to Rome was 69) and then continue with my current ticket or buy a new ticket for 150 euros and lose the 69 I had already paid. I clearly made a mistake, albeit it seems small to me, got on a train 10 min earlier to the same location. My big complaint with these people is that they are looking for any excuse to screw you over royally..... If you have a choice to travel in ITALO trains you may get better service. Been private, at least you won't have the eurocrats with guarantee jobs treating you like shit and ripping you off read more

Fun and comfortable way to speed around Italy in a flash! Sure beats Amtrak, the American classic. From the user friendly website to the comfy chairs, I fell in love with Trenitalia. The conductors were very friendly and ready to answer any questions. My favorite route was La Spezia to Rome.... the views of the sea brought tears to my eyes. I'm a sucker for gorgeous scenery. read more

I will NEVER travel with Trenitalia again. The board in Rome displayed the platform we were to go to, we went, a train pulled in, and we were informed that it was the wrong train. This was 2 minutes before the train was supposed to leave. I went back to the board to see if the platform had changed, and the train number wasn't even listed anymore. This was a minute before it was supposed to leave. I contacted customer service, where I was treated EXTREMELY rudely, when I was already visually distraught. We then had to purchase tickets for the next train (that cost 4x more than the first - MAGICALLY!). I submitted my complaint, after asking 9 different ways who I can talk to about getting the issue resolved, and the email that I received said that the train was running late, and that an announcement had been made. I don't understand how that was possible, given the fact that a minute before the original departure time, the train wasn't even listed anymore. I tried to respond to the email, and couldn't, and every link I have found to customer service online, has since been deactivated. After that experience, for the rest of our trip in Italy, we made every effort to take italo (amazing, by the way), or another train line to avoid trenitalia. When another one wasn't available, we hired a private car for 200 euros to avoid giving trenitalia anymore business. read more

Horrible website & customer service, tried to change our ticket time a week before hand and they just shut us down, kept saying no no no. 30$ wasted. read more

We took the executive train from Venice to Bologna and Bologna to Rome so far and I'm almost totally thrilled with the experience. It's only 2:00 in the afternoon and I ordered a craft beer and was told they no longer had any left and he gave me some nasty tasting beer in its place. The food was amazing but come on!! It's a 2.5 hour ride and you are telling me after drinking only 2 beers you are out of the craft beer. I don't think so. The tickets are much more expensive for the executive so I'm pretty sure there should be more than 2 craft beers at a time in the fridge. Just saying. We are in a vacation for our 10 year anniversary so I'm allowed to have a few beers in the middle of the day. Just saying. read more

With the assistance of an Italian guide, when in San Marghirita, Italy I thought I purchased a Trenitalia train ticket from Florence to Venice for Sunday September 29, 2013. The ticket agent appeared to have some difficulty with her computer and was having a hard time printing out two adjacent seats. Most of the conversation was between her and my Italian guide in Italian. At some point I know I heard him say in Italian Sunday, but I also looked on my calendar to confirm the date. I may have made a mistake. I paid 90 euros for two tickets for the one way trip. On the Sunday train from Florence to Venice two people were already in our seats, but plenty of room so took two empty seats. Conductor comes by to see tickets: ours were for 28.09 or the prior day!! So in checking the seats--coach number etc I missed the date mistake, but plenty of seats so I thought no big deal. Wrong--he demanded we buy two more seats and to add insult to injury added an additional 50 euro each. Hence we paid a total of 280 euros instead of 90 euros. I just tried going on the Trentitalia web cite to complain and to try to resolve and could not sign on as every country but the USA is an option. I am sure I contributed to the mistake, but am very disappointed in the way the Trenitalia ticket checker responded. We had a ticket--there was room--we obviously had not used it the day before and now I can't get on the cite. Note a later ticket checker shrugged when I tried to explain the problem, When asked if there was anyone else I could talk with they both said no. So this is a comment on how they handled a situation which again I acknowledge that I probably should have caught---just not the way I treat customers. read more

If you had a choice in Italy you would not use Trenitalia, we had our tickets validated on the 6/10/2013, from Venice to Milan on the 10.50 am train by a female conductor, who then came back after realizing our seats had been double booked and kicked us off the train at Verona, people skills nil, customer service as good as the Captain on the Costa Concordia, no care & no responsibility. Charming not. Considering Trenitalia, we suggest you try some other form of transport. After 7 weeks in Europe they win the award for worst service ever read more

The train ride was fine, but super mad that they would let us get on the train without a validation and then charge us a 50 euro fine each. They said it was because you could use the ticket for an extended period, but the ticket machine required us to pick the time. I feel robbed. The train manager had no mercy and was very snotty about it. read more

This was one of the worst experiences my family and I have had... The train was over 5hours and 20 minutes late!! Two men who worked for the train saw us struggle with our luggage and did not help at all... Once on the train we asked one of those men where we could put our 4 luggage plus carry-ons... As which he responded "where ever you want" It's alarming how rude and unhelpful they are.. Considering we are 4 women! Italy needs tourist to help build up their economy and this is how they treat them ... What happen in Greece is the near future for Italy!! What was suppose to be a 5 hour train ride...Took more then 10 hours And has become a whole day affair! If I could give less then one star I would! read more