I'm Shrinking so I had to have my jeans taking up an entire inch. Perfect. Had a carry-on bag that…read morelost its stitching... fixed no problem. Had an under armor jacket with a unique zipper that was custom ordered from the manufacture... Installed... Perfect. Had an LLBean jacket with goofy lined pocket re stitched.. Perfect. That's all I've got.

She is a skilled tailor and been professional. I need a high-tech golf jacket repaired and a winter…read morecoat with a flap that required a zipper. I was told the winter jacket would lose the snaps from another tailor. She repaired with no issue. I highly recommend the business.

Friendly owner. Very helpful with suggestions on the best way to alter and shorten my dress. Very…read morereasonable. I recommend her

I made a mistake and handed over a pair of pants that she had already altered and asked to have…read morethem hemmed up even more. When I told her that it was my mistake and that I would still pay for it she refused to take my money and she lengthened the pants at no charge. They always do a great job and they are very recently priced I would highly recommend this business.

Small spot, but responsive and friendly atmosphere. Spouse got suits tailored quickly.read more

Christopher is an amazing tailor and has been a part of our family for many years. We believe…read morethere is nothing he cannot handle. He has altered a Prom gown, jackets, and helped redesign clothes, to hems - all meticulously tailored. We would be lost without him!!

Quotes one price, then charged a higher price after job finished. Caveat Emptor!…read moreSo much for quality business

I was given an appointment time to have alterations done to my wedding dress. I left work early,…read moredrove all the way from Utica to be told that she had "taken off for the day." I was never given a reason and she never canceled with me. No excuse, no phone call, nothing. I understand emergencies may come up but as a business owner it's your duty to let your customers know. I was told to come back tomorrow. Why would I trust anyone with my wedding dress who can't even keep a simple appointment? VERY unprofessional! I do NOT recommend!

Dryer ate my quarters because "I put them in too fast"…read more No signs that warn you to put the quarters in slowly, and apparently its due to the new card reader devices? I'll return because it's the closest laundromat but only begrudgingly.

Okay, so this is a review of a Laundromat - not going to lie, but I never thought I'd ever review…read moresomething as lame as this, however, their service today prompted me to pull out the keyboard for this wonderful gem. I drive significantly further to get to this laundromat than any person ever should, however, as I said, their service is what got me. The building is clean, they have a TON of over-sized washers and plenty of regular double load machines as well. They are all new, stainless steel, front-load machines and all of the dryers work - unlike the 3 laundromat's closer to where I'm living for the summer. What prompted this review today was the kindness displayed by one of their employees. Not only was she doing a great job of sweeping the floor, helping no less than 4 older gentlemen figure out the washers (just in the time I was there doing a load) but she went above and beyond for a young mother. This lady was doing a fair amount of laundry and was holding her very young son in her arms as she attempted to load her laundry into three dryers. The attendant didn't skip a beat bustling over and immediately offered to help the woman by "giving her a few minutes of free babysitting." I was floored. I have never seen such kindness in a laundromat - i guess I just haven't been going to the right ones until now.

We have had several shoes as well as luggage zipppers and clothing zippers repaired and all the…read morework was excellent and modestly priced.

The owner of this shop is extremely nice. I needed my boots fixed in a hurry. He did them for me in…read morean hour! Great service. And reasonable prices.

Easily the best tailor in the greater Utica metropolitan area. True artisans at work…read more Never disappointed in the 31+ years that I lived and practiced medicine in Upstate New York. God Bless them.

I live in the Albany area and have yet to find a good shoe repair shop that is reliable, honest,…read moreand worth the money. I decided to try New Hartford Shoes and Service since my parents still live in Utica, and I am very happy that I did. I guess there is a new owner and he was incredibly thorough. He repaired the issues that were requested, but he noticed some other issues that werent apparent to me and made sure that those issues were also repaired. During this visit I brought in a pair of leather heels that had an intricate design that was slightly damaged. I also had issues with the one of the heels. He matched the leather almost perfectly and you can't even tell the shoe was repaired. Unless I find a shop in Albany that has established the same level of quality standards and professionalism, I will most certainly continue to be a customer of New Hartford Shoe and Service.

New owner is a real craftsman! He totally renewed my favorite pair of expensive boots -- the…read moreelastic on the buckles was completely stretched out so I couldn't even wear them. He fixed so they look and feel practically brand new-- I can wear them again! They fix purses, too!