Absolute worst. Dishonest and once papers are signed there is an immediate attitude change. I spent…read moretwo weeks leaving messages when I had my first issue and couldn't even get a single call back after leaving numerous messages with different people. If you read this and buy there anyway then you two will get to see what I mean. Good luck

West Coast did a lot of the BIG stuff really right but then missed some of the easy stuff and…read morethat's what prevented me from giving them a perfect 5-star review. Let's start with the great and go from there. The GREAT - There was a pretty good sized discrepancy with some advertised pricing and Ivan, the manager, instantly reassured me that they would honor their mistake and the lowest pricing. No fuss, no muss, no confusion. Just honoring their word. I was feeling really good about possibly buying a car from them. I explained that driving the 3+ hours to them would sit much better with me if they had all of the paperwork done when I got there so we could get in/get out lickety split given the drive back. I also asked them to have the vehicle detailed, gassed and ready to go to also speed the plow. I asked for FULL disclosure about any/all defects, flaws, potentials issues, scratches, scrapes, dents, windshield chips, etc before I drove all the way out there. I was assured it passed their 100+ point inspection and that we were good to go and there was nothing additional that they needed to bring to my attention. The Not-So-Great - I have to admit to being more than mildly irritated when I arrived within 10 minutes of my projected eta only to find the following: car not gassed, not thoroughly detailed, windshield chips, trunk headliner sagging and falling from roof of trunk and the underside rock guard sagging visibly underneath the car. We had to go out for burgers while they prepared the car for us the way they said they would. It took us an extra hour waiting for that but made up a little time as we sailed thru the paperwork faster than ever before (thanks, Don!) and then we were on the road. The Downright Bad - Found out on the first day home that the A/C didn't work at all. I would have thought that this would be included as a basic part of the inspection process, especially given Moses Lake's heat but apparently not. I was disappointed after my purchase that no one from the dealership ever reached out to me. Not to thank me for the purchase, not to see if everything worked out alright and not to apologize after I alerted Dylan that the A/C was non-operational. I'm $400 into the A/C repair and we are hopeful that is completely repaired. With all A/C repairs, we will cross our fingers and hope that it is a one and done and not the start of something more expensive. Summary - All in all WCAG did a pretty good job. They could use some fine tuning in detail department, and they DEFINITELY need to do a much better job in the mechanic department and they need to work on their follow through after the sale but I would absolutely consider them for future sales, providing this A/C repair doesn't go much higher.

Nic was amazing!! He recently helped me buy my new car. He was patient and extremely informative…read morethroughout the entire process. The finance department was also incredible in helping me finance my payments and making everything very very affordable. The next time I need a car I will definitely be stopping back by here and working with Nic!

We just purchased our 3rd new Nissan, 2 of the purchases came from Bill Robertson Nissan. Christian…read moreis quite the salesman, never pushy just informative and he lets the customer decide on their budget parameters. Not many car salesman have the professional attitude he has. My wife and I felt comfortable We have been a customer of this dealership for many years and have all of our maintenance from oil changes to brakes performed there. I rate it a 5 star dealership.

They sold me a car with a dead battery, dry rotted tires, spent alternator, defective door locks…read more The sales man could not be more condescending. I got screwed as a single female with no experience at this dealership. And I had cancer! These guys are the WORST!

Shout out to Fabian (sales) and Susana (financing). I was wanting to purchase my new car from…read moreout-of-state, and two hours out of town. I cannot tell you how smooth my transaction was, between communicating about my want for my car, and then it picking up today!!! Any questions I had were answered extremely quickly, any photos or videos I wanted, Fabian always responded graciously (even though I'm sure he was busy). And to Susana, you are a Queen!!! In and out within one hour. I'll be back.

I put in for a loan two weeks ago have not heard back since,terrible service, gave them more…read moreinformation as needed and nothing since!!! Tge gentleman ask for me to unfrreeze me credit history and he never called !!!

I would like to say that they did more than I was exceptlong, I really appreciate the service and…read morethere customer service skills are tremendous very friendly and helped me through the whole process thank you Reilly and Linda and the friendly front receptionist sorry didn't get your name. I recommend if you need financial needs go to United finance.

just now New My…read moreexperience with Tri-Cities BMW was extremely disappointing. The salesman by the named Miguel Reyna, without my verbal or written consent, he proceeded to run my credit report. At no point did I authorize a credit inquiry. This action is not only unethical but also a violation of consumer trust and potentially unlawful under the Fair Credit Reporting Act. He took my personal information/ social security that BMW has (I have purchased several BMW in the past) I expected professionalism and transparency, but instead was left feeling disrespected and concerned about how my personal information was handled. Customers deserve honesty and clear communication when making such an important financial decision, and unfortunately, that was not my experience here. I would strongly caution others to be vigilant when working with this dealership.

Whenever I visit Sam Dorsey, the Parts Department Manager, at BMW he is always friendly and…read moreresolves my questions in a matter of minutes. Today I came in because part of my license plate bracket was falling off. Sam warmly greeted me and came to assess my situation. In a matter of a few minutes Sam found the part he needed and attached my license plate bracket securely back on to my 320i (2018). I left today a very satisfied customer and will be back again to purchase parts and seek assistance from a very skilled and helpful Parts Manager named Sam Dorsey. Thanks for such a wonderful service experience!!!

Seen these people over the years. THE best!…read more Their work is perfection. They really care about you & your car, no matter make or model. Prices are fair, they go out of their way to satisfy your needs, always in a timely manner. Don't hesitate to give them a chance to estimate your needs.

I backed into a yellow fire hydrant and crunched my bumper so I went to the auto body shop I'd…read morepreviously been to and they wanted to charge me an arm and a leg for repairs. A friend from work suggested Westside since they had done such a good job on his car so I figured I'd see what they could do.They quoted me half the price of the other shop, got my car in within a couple weeks and my bumper looks good as new. I was so pleased and I will definitely return for any future work I may need done.

bought f150 2019 been great. Pulled 6000# travel trailer to Yuma Az. every year and no problems…read more will look there first when l need a new one.

Family owned small business. I bought a Dodge Challenger here. Ken was helpful, no pressure,…read morerepresented the car fairly. I drove 5 hours to see the car and it was better than the advertisement! it was a fair price and Ken made the whole looking/driving/buying process smooth and enjoyable. I would drive five hours again to John's auto Mart if I ever needed another car. worth it.

I just bought a Yukon Denali from Tri Cities Auto Sales after talking with Jose for about a week…read more I flew in from Seattle and the car was exactly as advertised. They made the purchase easy and very straightforward. It was refreshing to not deal with a cheesy dealership that has all sorts of tricks up their sleeves. The Yukon was a fair price and drove it back to Seattle with a smile on my face

Juan and Tri City Car Sales literally saved us this weekend as we were experiencing car trouble on…read moreSunday. From our initial phone call, seeing if he had the tool we needed, to him sending us on the road, he and his team were amazing. We called so many places and Juan invited us to drop by and he could see what he could do. They were honest, friendly, and extremely knowledgeable about the trouble we were facing. He was immediately invested in our best interest and genuinely wanted to do what he could to help us make it back to Oregon. Though his mechanics were off on Sunday, he was able to get us what we needed in no time at all. If you're looking to have a great experience buying a car, start at Juan's first. It was an amazing experience for us and I'm sure it will be for you. Thanks again for your above and beyond help this weekend Juan! You were such a blessing to me and my family.