Shot out to Ashley M for outstanding service!…read more We're usually used to staying at some of the larger Marriott brands, but we decided to stay here for one night (3/15/26-3/16/26) since we just needed a quick getaway close to home and it ended up being such a cute little hotel. The room was clean and comfortable, but what really made our stay stand out was the service. Everyone we encountered was incredibly sweet and gracious, but ASHLEY M. truly went above and beyond. I had originally asked for a pool view but couldn't really see it from our room. Without hesitation, she said, "Give me a moment," and rearranged things to get us a room with a proper pool view. That alone was amazing, but then I realized I had left something behind in the previous room. Ashley immediately reassured me and had someone retrieve it and bring it right over. She handled everything with such kindness, a smile, and genuine care, it really made a difference. When we checked out, I believe the manager's name was Isaac (I didn't catch it for sure), and he was just as pleasant and professional. You could tell the way the place is run reflects strong, gracious leadership. Overall, it was a wonderful experience. Clean, welcoming, and filled with kind people who truly care. Definitely two thumbs up!

I travel regularly for business and mostly stay with the Marriott brand. I have never experienced…read moreanything this terrible. This stay was far below expected standards in cleanliness & guest care. I would strongly advise against staying here. I endured an extended business stay at this property and from the start, the room was not properly cleaned -- food debris on the floors, a heavily soiled couch with crumbs throughout, and an unsanitary shower head that required replacement. Maintenance issues, including plumbing (foul smelling water) and power concerns, took days to resolve. Housekeeping was inconsistent and often unacceptable. On multiple occasions, floors were not cleaned, sheets were not changed, and visibly stained bedding was placed on the bed. Debris was left behind, including someone else's hair and trash, indicating the room was not properly serviced. Most concerning, I experienced insect activity and developed a significant bite during my stay that is still healing. A colleague on the same floor reported similar issues. This raises serious sanitation and health concerns. Despite multiple reports, concerns were dismissed or inadequately addressed at the management level. Rather than resolving the issues, responses were deflective and unprofessional. I ultimately had to escalate this matter to corporate to receive any acknowledgment. For a Marriott property, this is unacceptable and this establishment is unfit. I would never return to this property.

HIGHLY RECOMMEND IT I was skeptical about this place after…read morereading all the bad reviews but Booked a room anyway, I don't regret my stay here. My favorite part was the microwave in the room, the cleaning ladies came every single day to clean (I didn't even get that in Vegas) , and the man at the front desk was a breath of fresh air. I felt completely comfortable. Ohh They also give free breakfast

We paid 429.68 to stay here for weekend. We have had to kill so many roaches i couldn't sleep…read more Will be leaving several hours earlier due to bugs i do have pictures. And think we should be given some of our money back. Very uncomfortable can't use bathroom either without killing bugs. Soon as I open my eyes bugs on floor can't turn off no light. Will email management for refund of some sort

I was bit by bed bugs. I've been staying here for the past…read more9 years or so. Unfortunately, this time was different. Room was visibly clean but after a little inspection, I couldn't say it was. I woke up after the second night with bedbug bites on my arm, back, and leg. With my 15 month old in the bed and bit a few times as well, I was pretty upset. I will no longer be staying here moving forward. Cleanliness has not been a priory lately.

Terrible customer service!!! Totally disconnected! Never book here if you're staying in Downey, try…read morethe bigger hotels! This place looks good, but that's about it.. no early check-in no swimming pool and absolutely no accommodations even if you are willing to pay the price. They are not willing to treat you nice!! Terribly disappointed

Overall decent hotel in the Norwalk section of town. Good thing about this hotel is that there is…read moreample parking, and it's tucked behind a movie theater and a few restaurants, so it feels a little secluded. Parking was $15 a day. The staff here is very nice- the've got those great, warm cookies waiting for you whenever you want them, which really goes a long way after a busy day. The room itself was very average. One of my biggest callouts was no matter how many lights I had on, it never felt bright enough, and the TV channel selection was underwhelming. The gym facilities were better than expected with lots of natural light and good equipment, although, they could've used more exercise mats. My status gave me an $18 credit to use at the conscience store. The stock was rather odd with very little consistency. I would usually get some gum, water, cereal, but then they would have no milk. Once I tried the fresh fruit cup. Worst fresh fruit I'd ever had in my life. This area definitely needs work. Despite the inconsistencies, I feel like this hotel does try, and while the building is quite worn, I think it makes up for it with friendly service, better than average gym and parking & delicious cookies on demand.

Well, we were stuck. I had my grandson out at one of his favorite arcade places and my piece of…read moreutter junk new Tesla blew a tire. We were an hour from home. Now, to get another tire, filled with foam and there is no spare at all, that takes hours and hours. You can't just call someone local to get one. You have to call Tesla and it is a nightmare. Rant over. The Double Tree was right there it seemed so we went in. Thankfully we carry TO GO bags in case I get too tired to drive or just want to stop. We walked in and it was hot outside. The front desk I think knew I was livid and kept me calm and they helped me. They were great. We were able to get a room right away. We had no reservations so the price I thought was high for a hotel that needs a refresh, but we were trapped. No matter, our room was small, but super clean and all I needed was there. We even used the pool and it was great with some nice seating. They have an eatery right there and we had both dinner and breakfast there and it was great and the staff was wonderful. The only reason they have a 4 and not a 5 is because it is time to refresh the place, but the staff is a solid 5. They were great to us and if we are near again we might go back there, this time with a reservation.

I was ready to give this location five stars based on my recent stay for five days…read more The staff were friendly and helpful. The hotel does not require an outrageous deposit which, unfortunately, has become so common at hotels. The pool and spa are clean and warm, The cleaning however needs more attention, because I discovered a condom wrapper on the floor next to my bed in my room. This should not have been missed by the cleaning crew as it was lying in plain sight adjacent to the bed. So unfortunately I need to leave only three stars not 5

Booked the room for just one night and wasn't to happy. Check in was fast and easy but when driving…read moreto the room we weren't so happy. There was a bunch of hair all over the floor, food crumbs all of we the floors and counters, bed skirts were all dirty and bed were very hard. If you have another hotel in mind I'd try that out if I were you.

Never come here this place is disgusting they didn't even change the sheets before we got in and…read morerefused to give us a refund after. Don't comer here.

If I could rate negative numbers I would I can't describe how disgusted I was when I walked into…read morethe room there were suspicious stains every and it's smelled like cigarettes if I could describe the bed it would be rock it was so hard and dirty the cover was nasty and the bed wasn't even a bed it would have been more comfy and clean to sleep to sleep outside we paid close to 100 hundred dollars to sleep in our car that's how horrible my experience was I might be one out of a 100 people who disliked it but I promise don't make the same mistake I did DONT GO THERE !!

If youre looking for drinks Kristina at the Bike Brewery is the best hands down! Bomb drinks and…read moregreat service. Always 5 Stars! Be sure to ask for her as she's always busy but she'll take care of you every time!

I'm happy to say since they have renovated and added hotel this place has quickly flipped from a…read moresad casino to posh and more welcoming. I used to tell my friends I have zero interest goi g here but now it's on the radar as poker player again

Horrible!!! My 3 kids and I stay at Quality Inn hotels quite a bit. This one was AWFUL! We checked…read morein to the first room and there was a huge roach laying on his back waving his legs around on the bathroom floor. Then there were stains on the sheets and pillow cases. Took pics and went back down to show the manager. They put us in another room where there were dried blood stains all over the floor, lock broken on door, stains on curtains and lamp shades. We took more pics and went downstairs again to just ask for a refund. Manager told us no refunds no cancellations. I asked him if his family walked into rooms like we did would he want to stay there? He proceeded to tell me that he had to call his manger, but he won't answer the phone because it was after hours. He said we could wait on the car for 2 hours because it was going to take him that long to talk to his manager. The pics below are from room 202 and 331. I stopped payment and went to another Quality Inn. I will be going to talk to the health department tomorrow as well as the state and the BBB. Save your money and go to either Montebello or Rosemead.

I've been staying at this hotel for 5+ years and they have great quality service. The gentleman…read morethat's always working in the daytime name Kane or Laxman will definitely get you right any questions or concern just speak to them. The rooms are always clean towels are great, hot water, enough parking clean pool no problems. not to mention the housekeepers are also very welcoming and great. Any concerns the housekeepers will get to you on time even the maintenance man.