I'm giving 3 stars because our check in took over an hour, which was frustrating after a long day…read more The biggest issue, however, was what happened around 5:00 a.m. A man appeared to be trying to force his way into our room through the sliding glass door while I was feeding my baby. Thankfully, the upper security latch prevented him from getting inside. The staff responded and apologized, but we were never offered a different room, even though the main sliding door lock appeared to have been compromised during the incident. After that, we couldn't sleep because we no longer felt safe. I'm sharing our experience so other guests, especially families with children, are aware.

This hotel is all facade. From the exterior and photos, you'd think you're booking a decent Hilton…read moreproperty. Unfortunately, it's another poorly managed franchise that does nothing but hurt the Hilton brand. Check-in took nearly 2 hours. My original room still wasn't ready at 5:00 PM, so I was moved to a different room. The moment I walked in, I was hit with a strong odor of dirty, moldy socks. The HVAC air filter looked like it hadn't been changed in ages. I was then moved to a second room, but only after waiting another hour while staff inspected it at my request to make sure it didn't have the same issues. Sadly, the second room was just as disappointing. While it didn't smell as bad, it had numerous maintenance issues and visible damage that made me question how it was ever cleared for a guest. The only positive part of this experience was the front desk staff. They were friendly, courteous, and genuinely tried to help. My frustration is directed at the ownership and management for allowing the property to deteriorate to this level. Hilton should hold franchise owners to a much higher standard.

Shot out to Ashley M for outstanding service!…read more We're usually used to staying at some of the larger Marriott brands, but we decided to stay here for one night (3/15/26-3/16/26) since we just needed a quick getaway close to home and it ended up being such a cute little hotel. The room was clean and comfortable, but what really made our stay stand out was the service. Everyone we encountered was incredibly sweet and gracious, but ASHLEY M. truly went above and beyond. I had originally asked for a pool view but couldn't really see it from our room. Without hesitation, she said, "Give me a moment," and rearranged things to get us a room with a proper pool view. That alone was amazing, but then I realized I had left something behind in the previous room. Ashley immediately reassured me and had someone retrieve it and bring it right over. She handled everything with such kindness, a smile, and genuine care, it really made a difference. When we checked out, I believe the manager's name was Isaac (I didn't catch it for sure), and he was just as pleasant and professional. You could tell the way the place is run reflects strong, gracious leadership. Overall, it was a wonderful experience. Clean, welcoming, and filled with kind people who truly care. Definitely two thumbs up!

I travel regularly for business and mostly stay with the Marriott brand. I have never experienced…read moreanything this terrible. This stay was far below expected standards in cleanliness & guest care. I would strongly advise against staying here. I endured an extended business stay at this property and from the start, the room was not properly cleaned -- food debris on the floors, a heavily soiled couch with crumbs throughout, and an unsanitary shower head that required replacement. Maintenance issues, including plumbing (foul smelling water) and power concerns, took days to resolve. Housekeeping was inconsistent and often unacceptable. On multiple occasions, floors were not cleaned, sheets were not changed, and visibly stained bedding was placed on the bed. Debris was left behind, including someone else's hair and trash, indicating the room was not properly serviced. Most concerning, I experienced insect activity and developed a significant bite during my stay that is still healing. A colleague on the same floor reported similar issues. This raises serious sanitation and health concerns. Despite multiple reports, concerns were dismissed or inadequately addressed at the management level. Rather than resolving the issues, responses were deflective and unprofessional. I ultimately had to escalate this matter to corporate to receive any acknowledgment. For a Marriott property, this is unacceptable and this establishment is unfit. I would never return to this property.

We paid 429.68 to stay here for weekend. We have had to kill so many roaches i couldn't sleep…read more Will be leaving several hours earlier due to bugs i do have pictures. And think we should be given some of our money back. Very uncomfortable can't use bathroom either without killing bugs. Soon as I open my eyes bugs on floor can't turn off no light. Will email management for refund of some sort

we were so greatful to have found a safe place to evacuate to . we were apart the mandetory…read moreevacuation due the recent chemical spill incident in Garden Grove . the floors were so dirty my socks turned black, my comforter has stains on the corner ,plug outlets and several lamps where broken and not working . the front lobby always smelled of indian food constantly. Concierge accused us of stealing cable card of a tv and dirtying a comforter that was given to us by the maids . unacceptable treatment. not worth our time . disgusting place! disgusting humans!

I was bit by bed bugs. I've been staying here for the past…read more9 years or so. Unfortunately, this time was different. Room was visibly clean but after a little inspection, I couldn't say it was. I woke up after the second night with bedbug bites on my arm, back, and leg. With my 15 month old in the bed and bit a few times as well, I was pretty upset. I will no longer be staying here moving forward. Cleanliness has not been a priory lately.

Way Overpriced for what it is. This is definitely more like one of those places that you need for…read morejust a few hours. Perfect if you need a place to just shower, get ready, and go. I wouldn't bring my kids to sleep here again. Bedding felt old and was stained, walls and dirty, shower curtain stained, felt icky when showering. We feel ripped off $335 Friday-Sunday. Staff are kind and courteous but the place itself is a no. As for the deposit, pay it cash and keep your receipt !!

This hotel is definitely starting to show its age and could use a refresh in several areas. My room…read moreappeared to have a recently remodeled bathroom, but the furniture and overall condition of the room were clearly showing their age. My room faced the freeway, so if traffic noise bothers you, I would recommend requesting a room on the opposite side of the hotel. That said, the staff is what truly makes this property shine. They deserve 5 stars. Every interaction I had with the staff was friendly, helpful, and genuinely pleasant. They really went above and beyond and made my stay better than it otherwise would have been. If I'm back in the area, I would definitely consider staying here again, primarily because of the outstanding staff.

Overall decent hotel in the Norwalk section of town. Good thing about this hotel is that there is…read moreample parking, and it's tucked behind a movie theater and a few restaurants, so it feels a little secluded. Parking was $15 a day. The staff here is very nice- the've got those great, warm cookies waiting for you whenever you want them, which really goes a long way after a busy day. The room itself was very average. One of my biggest callouts was no matter how many lights I had on, it never felt bright enough, and the TV channel selection was underwhelming. The gym facilities were better than expected with lots of natural light and good equipment, although, they could've used more exercise mats. My status gave me an $18 credit to use at the conscience store. The stock was rather odd with very little consistency. I would usually get some gum, water, cereal, but then they would have no milk. Once I tried the fresh fruit cup. Worst fresh fruit I'd ever had in my life. This area definitely needs work. Despite the inconsistencies, I feel like this hotel does try, and while the building is quite worn, I think it makes up for it with friendly service, better than average gym and parking & delicious cookies on demand.

Convenient location for a birthday/retirement party we were attending. Plenty of free parking,…read morerooms were clean,enjoyed the very nice pool and spa,and the free breakfast is always a nice treat. Not fancy, but perfect for what we needed.

I was ready to give this location five stars based on my recent stay for five days…read more The staff were friendly and helpful. The hotel does not require an outrageous deposit which, unfortunately, has become so common at hotels. The pool and spa are clean and warm, The cleaning however needs more attention, because I discovered a condom wrapper on the floor next to my bed in my room. This should not have been missed by the cleaning crew as it was lying in plain sight adjacent to the bed. So unfortunately I need to leave only three stars not 5

Never come here this place is disgusting they didn't even change the sheets before we got in and…read morerefused to give us a refund after. Don't comer here.

If I could rate negative numbers I would I can't describe how disgusted I was when I walked into…read morethe room there were suspicious stains every and it's smelled like cigarettes if I could describe the bed it would be rock it was so hard and dirty the cover was nasty and the bed wasn't even a bed it would have been more comfy and clean to sleep to sleep outside we paid close to 100 hundred dollars to sleep in our car that's how horrible my experience was I might be one out of a 100 people who disliked it but I promise don't make the same mistake I did DONT GO THERE !!

ARLEX #18000 Arlex…read moreour bartender absolutely crushed it--quick, personable, and seriously talented. Every drink was on point, and they kept the energy up all night. If you're lucky enough to get served by him...you're in for a great time! This MF! Made my and my girls night!

I'm happy to say since they have renovated and added hotel this place has quickly flipped from a…read moresad casino to posh and more welcoming. I used to tell my friends I have zero interest goi g here but now it's on the radar as poker player again

Not a safe place. I checked in smoothly, no issues, but while looking for the room, a random man in…read morea corner asked what room # we had (we were visibly looking for our room) and once he pointed us in the direction, he pulled out his wallet and gave us a room key FOR THE ROOM WE WERE STAYING IN. He said "hey, come here, that key wont work, this one works" This man did NOT work for the inn. We took the key and proceeded to the room where the door was already opened and being kept open with wet dirty towels. Upon further inspection, the bed has wet dirt spots which were definitely fresh. The room smelled bad, not clean, and had no towels. We grabbed our stuff and turned around, avoiding the earlier man and complained to the lady at the front. We told her about the guy and the state of the room. She was shocked and confirmed he didnt work there and had no idea who he was. We confirmed him on their cameras and she gave us another room on another floor. The new room was clean, SMELLED CLEAN and had towels. Nothing amiss in the new room. We were still pretty freaked out, but it was a long day and we needed to sleep. Safety is definitely a concern here. Hopefully, they called the police since she mentioned doing so. We saw the man wandering around the inn afterwards going to random doors so we we're pretty spooked. Staff was nice, no issues there.

What was most frustrating was the complete lack of willingness to work with the customer, even…read morethough the room was never used and Expedia repeatedly contacted the hotel on my behalf. Keeping the full payment under these circumstances may be allowed under the cancellation policy, but in my opinion it is poor customer service and shows very little consideration for guests. I would not recommend this hotel.

We got room 321 we only stayed for one night because we felt unsafe with a broken window. If my…read morechildren accidentally touched it they would have fallen 3 floors down! There was no latch on the door so someone could have easily broken inside. And they refused to give me a refund.

Worst motel experience in all my 60+ years. I searched for motels near USC as I had to pick up my…read moreson & wanted a reasonable rate for a quick sleep before we got back on the road to Sac. Google gave me this option and it showed 4 stars. The place is appx 20 minutes from USC student housing, 45 with traffic. The 1st room i walked past the screen was bent & hanging out the window. Then there's the hallway. The carpet was beyond filthy. Deep dark stains which I honestly wondered if they were old blood stains. The room was ok. The bed was on top of a metal box thing that made a loud sound like crashing garbage cans if I moved a certain way or accidentally hit it with my foot. Scared the sh*t outta me the 1st couple times. The room had a weird office type chair that rolled away when I tried to sit down. I almost fell 2x. I couldn't sleep because the noise (music & banging) from outside & inside was unbearable. I was so scared I tried to sleep on top if the bed with peppers spray in hand & a light on. I wanted to leave so bad but was afraid to go outside to my car because the lighting was so poor. 4 am after no sleep I couldn't take it. Armed with my pepper spray I sprinted to my car. The 7 hour trip to Sac was awful, I was so tired, I actually let my son do the last 2 hours. He's a horrible driver & he hates to drive but I was feeling out of body exhaustion. I paid $148 for one of the worst nights of my life. As a 60 yr old lady, alone I felt incredibly vulnerable & creeper out. Yes the vibe is also bad. Google really let me down on this one & I should have done more research. At this point Im just happy to be alive & in Sac. Also the air in Bell Garden smelled like a huge garbage dump. The air is awful. This place should be shut down.