I was looking forward to going here as per the reviews on yelp. I scheduled my appointment 6 days in advance. I got to the "scheduled appointment" on time at 6 pm sharp. The employees tell me I was scheduled for JULY 12 instead of JUNE 28. I specifically asked to be seen the end of this week as this is my only availability. I could have gone to a different optometrist but since this was closer to home, I scheduled with them. They messed up my appointment, and now I need to suffer and not be able to get my appointment on my only available time!Ridiculous! And unacceptable! read more

Dr. Chatwani reviewed my case and helped resolved my situation. She did the extra mile to notify insurance so that I may qualify as medically necessary. She worked things out for me and for this I'm happy. Jodi and the team was courteous. I'm happy that they helped arranged for my reimbursement. I got my Duettes contact lenses from them. However, I still have to get my eyeglasses somewhere else because their lab are unable to make the glasses I want, which is high index 1.74 due to my very high prescription. I heard it's hard to find the labs that are able to do it. Because I was pleased with the resolution, reimbursement and service they showed, they deserve the extra stars. read more

Dr Chatwani is very professional and the staff is very courteous. Our family has been seeing Dr.C for many years. We are extremely happy with the service and wonderful care we receive at every visit. The selection of eye glasses is diverse for both adults and kids. I just love the sunglasses I recently got and get compliments on it pretty often. I highly recommend this office for your optical needs you will be extremely happy guaranteed!! read more

I have been really happy with this office. I've been coming to them since 2013. The front staff are incredibly friendly and patient. I have come in recently for some eye problems and Dr. Rardin (she works only on Fridays). really took the time to examine my eye thoroughly and provided drops to help the issue. I have also bought glasses here. Their selection is pretty good with affordable prices with glasses made by Ray Ban, Calvin Klein, Dolce and Gabbana, etc. i would recommend this office to others. read more

Amazing 5 Star Service. My son & I had been coming to this office for a few years or so it appears. The Staff is very friendly. Since we moved to Texas we have yet to find anyone who can meet our expectations as This office has. They take their time to make sure all is correct and that we are satisfied. Should it not meet our expectations they will fix it. I highly recommend this office. read more

I was referred to Tri-City Optometry and my experience with them has been amazing. This was my first time at Tri-City Optometry for my first pair of glasses, all employees seek to give you the best information you need to know about your eye sight. Annel over at Tri-City Optometry was the best thing that happened to me, she showed me all frames that they had on display for me to either try on or to kinda get a feel of the type of frame im looking for. I browsed around and took three different styles of glasses that I believed had potential. Annel then asked me which style I was most interested in, I myself then replied that I wanted 1 specific thing of each of these glasses onto one frame. Annel then took it among herself to go out of her way and look at all the venders they work with to find me my specific frame. A couple minutes later Annel walks over and shows me two specific frames on one of the venders website and shows me exactly what I asked her for. Moral of the story is Annel and Tri-City Optometry do what they love and that is making sure the customer is satisfied with what they are going to purchase, because they know it's a Long term purchase to benefit your eye sight. So if your looking for great service and dedicated employees to help you make the right choice for your eyes make sure to choose Tri-City Optometry for your Vision. read more

I highly recommend Dr. Chatwani at Tri-City Optometry in Newark, CA. Dr. Chatwani is a champion for your eyes. She listened and worked with me like no other optometrist I've ever had, and I have had good optometrists. She is friendly, personable, professional, excellent at her profession, and supported by a great office staff. She is very thorough. She caught an early stage eye ailment no optometrist had caught before. I also appreciate the added diagnostic value of the retinal camera. I am very impressed at how open minded she is and how willing she is to really listen and work with the patient. My former and apparently many optometrists are not willing to fit monovision glasses the way they do contacts, because they feel this doesn't work so well with glasses. Dr. Chatwani on the other hand, was happy to have me try them - she let me know that some people don't adjust to them well, while others do. And so she went ahead and prescribed me not only this new option, but the standard 20/20 vision option as well. She suggested that I could try the monovision lenses for a couple of months and if within that time I was not happy with it, she would at no cost refit my glasses with the traditional prescription. Dr. Chatwani also took her own initiative to slightly increase the existing monovision correction on my contacts, checking with me first to make sure I was in agreement, and to order me a free trial pair so that I could switch my prescription at no cost if it didn't work for me. I am very happy with my prescriptions - both glasses and contacts - they are far superior to my older one with respect to how well I can read close up, do computer work, as well as maintain good distance vision. read more

We have been coming here for glasses and contact lenses for two years. Dr Chadwani is great, knowledgeable and effecient. But their frame collection is very limited for high power nearsighted customers like me. I couldn't find any small frame that fit my face there so Jodi ordered a different one that might fit me. I was happy that it fits my face even though the frame is not as small as my old glasses and the build in nose pads are too low for my typical Asian nose. I still decided to get it because they said their labs most likely can add nose pads. I paid for the lenses and the frame cost was unknown due to nose pads. But days later I was told the labs would charge more than my frame cost to put in nose pads and the optometry has no other way of adding nose pads. So I had to decide to use my old frame to get new lenses. Today I called again to double check if the labs can round and buff the edges of the new lenses similarly to my old lenses but I was told that would be extra and I should've been asked if I want that service when I ordered, given my high power... Well nobody mentioned that to me until now. I assumed that should be taken care automatically if they have experience with high power prescription glasses, like my previous optometry. read more

I love they way this place is taking care of all the patients during this pandemic. Very friendly doctors and staff. You all stay safe and keep doing the good practice. read more

Great service and very friendly staff!!! They do have "EYE" for detail. Very modern clinic and have latest collection of Frames to choose like fendi/ Michael kors/ Juicy coutour etc. Dr chatwani and guli always take that extra effort To make you happy. Definitely our family choice for years. read more

DO NOT GO THERE UNLESS YOU WANT TO LOSE YOUR EYES AND MONEY. THESE ARE THE GREEDIEST PEOPLE I HAVE EVER SEEN. I wish there was 0 star. This place is not recommended unless you want to screw your eyes up. First they failed to find right number for my eyes and then didn't give me prescription which will have numbers printed on. I wear lenses due to high number for my vision, they didn't even offer me trial lenses to see if the number is correct or not. I ordered lenses and glasses both just to find that both of them are wrong prescriptions. I had to get re-tested at different doctor and had to pay lenses and glass money from pocket because these suckers charged whole amount to insurance. read more

Go here if you have to lose your vision-seriously no kidding! We always used to go to San Jose for yearly optometrist visits even after moving to Fremont 2 years back, this year thought of trying some place close home and seeing their ratings me and my husband gave a try and that's the worst decision we made, they have super old machines to check eye pressure and do other tests, they had to try couple times to get them working and finish the test. There frames collection are pathetic, Dr.Chatwani answers only few Questions won't give much time to each patient. Long story short after going here i have been seeing floaters due to their old horrible machines and had to go back to my old doc to get it checked again. DONT GO HERE EVER, THEY ARE BAD!! Staff was friendly, my over all exp was a nightmare as they damaged my vision permanently. read more

The service here is outstanding! Every time I come in here I feel welcomed. Normally my wife comes to see Dr. Chatwani and she has been coming here for years, in fact her whole family goes here. I decided to give it a try and boy was I happy. The techs are all great and very helpful. The tech that my wife and I worked with on our last visit was Bonnie. She was very kind and helpful and she had a lot of patience. She helped my wife and I pick out the perfect frames within our budget. They offer a wide selection of frames from affordable to very expensive, depending on your taste. The office is very neat and organized. They do get pretty busy in here at times, so plan ahead. I was told to wait about 2 weeks for my frames and I received it in 1 week. I would highly recommend Tri-City Optometry to anybody! read more

This practice is in an little, understated office. However, the staff is wonderful. For example, Dr. Chatwani listed to all of my eye care concerns and gave me a very thorough exam. But the real gem here is Gulie, who works at the front desk. Gulie has an amazing knack for finding glasses that fit your face perfectly. Before she and I started trying on glasses, she picked out a pair and said "I think this one will be it--but let's look at others just in case." And sure enough, the first pair she chose was the one I fell in love with. She also gave me a great deal and saved me money on a second pair. My boyfriend had a similar experience and helped him save hundreds of dollars (he doesn't have insurance). And when a friend who was visiting me from back East had a problem with her frames she had purchased elsewhere, Gulie adjusted them free. Love love love Tri-City Optometry! read more

I've been going to Tri-City Optometry for years. Dr. Chatwani is very professional and easy to talk to. Jody is very helpful in helping me select glasses that look good on me and has always been very helpful in getting me what I need in a timely matter. read more

I broke my glasses during the COVID-19 lockdown and my usual optometrist was closed! I called Tri City and they were wonderful. Theresa came out to the car to get the glasses and brought them out after she had fixed them. I couldn't be more appreciative. read more

This was the worst eye doctor I went to. First when my number changed they did not give me a trial lens, nor did they care about making a second appointment to test after trial. They were unhappy when I told them that I would buy lenses from Costco and kept pushing me that they have better rebates. When I called them to request trials, they said they give trials only when I order contact lenses from them. The contact lenses number is now giving a lot of problems as they lowered the number and Costco won't return it as it is past 30 days. In my experience they only care about making money and not providing a good service. read more

Dr Chatwani is the best! She makes all my appointments seem so easy & cool by explaining everything w/ a smile on her face. Her staff is so sweet & knowledgeable as well. This new location is also so chic! read more

When I moved to Newark 2 years ago, I made an effort to try to patronize local businesses instead of the larger chain stores. As a previous Pearle Vision customer, I decided to try Tri-City. I had my glasses adjusted at Tri-City soon after I moved to Newark and intended to get new glasses, but it took me two years to get around to it and I finally did it only after the anti-glare coating started to wear off my glasses blurring my lenses. I had an exam with Dr. Rardin and my prescription changed to add more little more nearsightedness, but reduced my astigmatism correction by nearly half. I purchased my frames at Tri-City as well, and I must have looked at about half of their inventory. I worked with Gulie who was really patient and provided her expertise to assist me to select frames that were flattering to my face and made my thick lenses less obvious. It only took a week to get the glasses after the selection and when I did, I received a lot of compliments. I'm pretty pleased with Tri-City Optometry and I'd recommend them for sure. read more

Had my first exam yesterday. I had been having discomfort with my left eye for under a year now, and brought that to Dr. Chatwani's attention. She was very thorough with the exam and very easy to talk with. She explained to me that I have been overcorrected with my previous prescription with the left eye and could be the result with my discomfort. I look forward to my new prescription, headache free (at least due to my vision). Her staff is very warm and helpful too! read more

WOW...Talk about customer service!!! My 86 year old grandmother has been dealing with cataracts for quite a while now. She was seen by these folks a week or so ago. She was referred to 3 different specialists regarding the cataract removal procedure by them but for the last two days we were not able to make contact with anyone they referred us to, UNTIL Sandra got in there and made it happen. I called and got Sandra and told her our frustration. She called the 3 referrals herself and could not get anyone either. She called me back and referred us to another specialist. I called them and the ball started moving forward again. This new specialist office called her to request any documents that they could get and Sandra told them about us being frustrated and asked them to make sure to help us. And they sure are!!! Sandra could have just given us the referrals and left it to us to do the footwork but she didn't. She made sure that we were being taken care of. She even told me to call HER back if we still needed help. This is EXEMPLORY customer service. BECAUSE OF HER, I would refer ANYONE and EVERYONE to Tri City Optometry. read more

First visit Chatwani made an effort to make a good impression. She was upbeat, chatty and friendly. She did an initial exam and made some suggestions regarding choosing contacts. I followed her advice an tried the bifocal lenses she recommended. They did not work well for me at all, as they were slightly blurry up close and were the same at distance. I called to inform her and to get something I could see clearly with. She had me return and I did; her demeanor at this appointment was much different. She was not friendly, helpful or pleasant. She implied I made a mistake in choosing these lenses, gave me an expired pair of my original lenses and was done. I was on a lunch break and had to leave. I returned later to discuss getting contacts that worked and she was even less professional than the previous time, acting like she was having a bad day and my lens issue was just making it worse. As a health care professional, I find her up and down moods to be out of place and unacceptable. I was her patient, but felt more like a victim. Instead of continuing to find a solution, I left and have returned to my original eye doctor, who's office is 45 minutes away. Chatwani is less than 5 minutes away, but lesson learned: convenience is not worth good vision or eye health. NOTE: Another yelper shared about not getting their eyes dilated here during their examination. This was also my experience, my wife's also. Our current ophthalmologist explained this is unfortunate as it's easy to miss potential issues in your eye when they're not dilated for the exam, especially since we're both over 40. read more

Dr. Chatwani is the best and her staff are nice, friendly and helpful. I live nearby and decided to give them a try. Then I got my entire family to go as well. Dr. Chatwani is very detailed in her consultations, she explains what is going on with your eyesight very well. She even told me about stuff that other optometrists had missed. Many people don't know this but Dr. Chatwani is also a low vision optometrist and is the first optometrist to be able to help my mom with her low vision need. Jeanette and Jodi are great at helping you select your glasses and providing eyewear adjustments as you need them. read more

Was very impressed with the thoroughness and the time that Dr. Chatwani took to complete the exam. Dr. Chatwani discovered an issue with my eye that had never been seen by any other optometrist. Guile is the most knowledgable Optician that I have ever worked with and takes the time to explain all the different options along with the pros and cons of the different frames and lenses. read more

I don't think that they are super good, but they are pretty good. The doctor was nice. And the nurse was really nice. They equipments are reasonably new. They have OK selection of frames. The only problem I found was that they do not put those disposable paper cushion on those chin rest of those equipments, like some other optometrists do. I.e. your chin will rest on a plastic surface that hundreds of other people's chin touched. That would be a nice touch if they did that. ------ The doctor addressed my concern, so I changed my rate. read more

I've been a patient for over 5yrs, never had a problem the doctors or staff couldn't handle until I requested contacts on last year's visit, I think we all dropped the ball on the communications aspect. Normally smooth sailing all the way through the exam & fitting process, I would recommend with no problem at all. read more

I went in for some Maui Jim sunglasses and Veronica was extremely helpful and pleasant. Regardless of how many frames I wanted to try on or how many times I visited I was never pressured into making a decision. Upon arrival of my lenses Veronica adjusted the frames for me and also adjusted another pair which was not purchased there. The customer service I received was top notch. I did not leave a 5th star due to my experience only being with purchasing sunglasses ( NON RX ), and not having dealt with the optometry side of the business. Very welcoming and friendly environment. Ask for Veronica, she will take care of you. read more

Dr. Shital Chatwani and her team is amazing. I have been coming to this clinic for several of years now and I have never experienced anything outside of courtesy and respect. The whole team is always willing to answer questions and everything is always done in a timely manner. I am grateful for discovering this clinic. Thank you. read more

I am very pleased with Dr C and her staff, she works with most insurances and is quite reasonable. I took my mother in law there for glasses but Dr C was more concerned about the redness in her eyes and did a thorough exam and gave us a prescription to reduce the redness and irritation. She and her staff gave us very good advice about keeping our eyes safe and healthy. Gooli worked patiently with my MIL to get her the best frames for her glasses. Anybody who needs vision check should go to her, they will not be dissapointed!!! read more

I must say I've been to this place twice and I've only dealt with two of the staff members one being this younger lady named annel she was very efficient when I came in and answered all my questions then when I followed up to inquire about making an appointment an staff member named will acted as if I was a customer who wasn't important or good enough for service at there establishment he also responded and cut my questions short in a very demeaning way that no customer should experience and might i add as a future reference (for will )i suggest you leave ur personal feeling in the parking lot because no customer should be treated as if it was there fault for you having a bad day........hopefully someone in charge recognizes obvious default in the staff read more

I've been coming to Dr. Chatwani for about 3 years now and I'm still a consistent patient as I feel as though this office is always there to help me. All of the doctors here are amazing and super patient and informative. This last visit my prescription had changed for my contact lenses and Jody was super accommodating to ensure I received some trial contacts for my trip. I come here over and over again as I feel as though this place truly cares about their patient care. read more

not a big fan... did a test and called it a day. Seems not happy when I did not want to purchase glasses here... did not take the effort to explain any examination results read more

I called to have some frames fixed. Sandra offered to do it for free. Mind you I'm not even a customer and have never been there... she gave me maximum flexibility on when I could drop by. When I showed up, she was prompt and fixed my frames, and even showed me how I could do it myself in the future. She then gave me lens cleaner for free when I asked about how I should keep my blue blockers clean... 5+ star service. Really great to see businesses operating on generosity and kindness in these times. Will be coming back for future optical needs. Thanks Sandra! read more

Ok- Listen up lovely people... I love every individual who works here!! Their customer service and style exceeds my every expectations. ALWAYS! I've been coming here for 6 years and even though I've moved miles away...I make the trek!! Why?..because they are sooooooo worth it! Be good my girlfriends! See you soon christina P. read more

I've been a patient with this practice since I was a child when the practice was located on Thornton Ave. The doctor is very sweet and so are some of the staff as well. The turn around time for glasses is pretty long unfortunately. It's been way over a month since my eye exam (January 29th) and when I ordered my glasses and each time I call in I get very different inconsistent responses with each person I talk to. The first person I spoke with a couple weeks ago told me the glasses were shipped and should arrive the beginning of last week. When I called the end of last week I did not receive any information. And when I called just now it looks like they will now ship on Tuesday March 9th and will take a couple days to arrive after that. I've been unable to drive after 5pm because the prescription on my current glasses are so off making it very hard to see. It's a little disappointing because I've been a patient with the practice for so long. read more

Called to make an appt. and was berated with an onslaught of questions regarding my insurance, I answered every question that ranged from copay, hmo or ppo, did I meet my deductible, and after all of that I got the "well let me check with the Dr." First off I don't have a deductible,,why is that even relevant ?? And secondly my insurance referred me !!!!. Jody the receptionist should stay in her lane and not try to play judge ,jury , and executioner. I'm not sure what's worse this businesses customer service or FAKE NEWS read more

Wasn't happy with the service here. They were running late so I had to wait to go into my appointment and the girl that checked me in seemed very disorganized and not very helpful. Eye Exam went well, but the eye doctor seemed to get irritated because I was taking too long to choose which contact lenses to try. It's not always easy deciding what you will wear on your eyes for 15 hours a day. I hate the parking lot it's always packed and the hours of operation are so limited it makes it hard to get here to come pick up your contacts. I spoke with one of their employees over the phone for some questions I had and felt like they were rude and impatient. I've since gone to another eye doctor and LOVE them, what a huge difference. read more

I have been going to this office since they opened in Newark. Always great service. Dr. Chatwani is amazing. She's caring and very knowledgeable. Their new offices are top notch with the latest tech. When it's time to pick out new eye wear....JODY is my girl. She is so good at what she does. At any budget Jody can help. She's got a great eye for what shape, style and color suits your face. I always trust her suggestions and she never disappoints me. read more

I have to say I am pleased with this office they took care of me and my prescription glasses came w a warranty that I had to use and fortunately for me it was courteous hassle free experience I highly recommend this location they are professional and committed to their patrons thank you ladies kudos and blessings read more

Thanks Tri City Optometry and Teresa! My eyeglass lens popped out and I couldn't correct even with my home repair kit. Try-city repaired same day and with touchless hand-off from my car. Teresa added wonderful humor and the promise they would be there next time if any difficulty with repair. So great to see up-beat and reliable experts despite their own challenges in the current environment! Thank- you! read more