We found a 2024 Chevrolet Colorado Z71 at this dealership and had an outstanding buying experience from start to finish. Tia White greeted us when we arrived and was fantastic throughout the entire process. She was knowledgeable, friendly, and always willing to answer our questions without any pressure. The negotiation process was straightforward and fair, with very little need for back-and-forth haggling. Pricing was transparent, and Sales Manager Nick worked with us to reach a deal that both sides felt good about. We really appreciated the honesty and professionalism from the entire team. This was our first experience with this dealership, and it could not have been more positive. We left feeling confident in our purchase and valued as customers. We would definitely buy from them again and highly recommend them to anyone looking for a great car-buying experience. read more

This dealership makes good on their reputation. My wife went in shopping for a used car, picked one out and had everything done except for the tag and title transfer. We sat in the showroom for two hours, check in hand and left because they were unable to wait on us while many other customers came and went when we finally left. read more

Jeff provides excellent, highly responsive, and thorough customer service. I was in and out in under two hours and made the appointment just a few days ahead. What I love most about this dealership is that they explain what's going on with your car and what you should prepare for so that you're informed. I've only been here once, but I can't say enough good things about this dealership and hope to have a long relationship. Jeff's professionalism and attention to detail made the entire experience the best. Thank you! read more

Tri County Toyota - Car Dealers Near Me - Royersford, Pennsylvania

ABSOLUTELY HORRIBLE EXPERIENCE. STAY AWAY!!! Don't believe anything they tell you. The Lifetime Powertrain warranty isn't worth anything-ESPECIALLY FOR USED CARS. Go to the Honda dealer next door instead where they actually value a positive customer experience! YOU WERE WARNED! read more

The customer service there is awful, terrible attitudes all around. I called to ask a simple question, and the parts guy was unhelpful and had a terrible attitude. read more

Bought a used Toyota rav 4 premium xle from them less than 2 years ago with only 21,000 miles on it . They really sell you on the warranty. I have only put 9,000 miles on the vehicle and the fuel Intjectors went bad and are not covered by powertrain warranty. I called toyota directly and they said its only covered under original 3 year warranty. It seems insane to have bought a car that injectors go bad at 30,000 miles . Makes you never want to buy a Toyota again not what they use to be. read more

Tri County Toyota saved my vacation. Hit a pot hole and needed a new tire, 5 hours from home and 9 hours from my destination. Tri County was the only dealer or tire shop anywhere close that had my tire in stock. It took them less than an hour to get the new tire on and get me back on the road, at a very reasonable price. Vacation saved! Thank you! read more

I recently purchased a 2025 "Tundra Capstone" and this dealership made the process really easy and comfortable. My sales guy was Steve Landis and he was awesome. He came in on his day off to help with the process! He went far and beyond for me and my family, he explained everything to us and I could tell he loves his job. I just thought I would write a review and let anyone looking for a car, this Toyota dealership is the best!!! read more

Serious red flag with this dealership. They advertise vehicles as Toyota Certified, but the car I purchased had major mechanical and safety issues. It clearly didn't meet Toyota's certification standards. Toyota should investigate their certification process. On June 16, 2025, I visited Tri County Dealership for a scheduled test drive of a Toyota vehicle. Prior to my visit, I received an email from their team confirming the vehicle was Toyota Certified, which assured me of its quality and condition based on Toyota's strict certification standards. Based on that representation, I proceeded with the purchase. However, after receiving the vehicle, I noticed multiple issues that clearly contradict what was promised, both in terms of cleanliness, functionality, and mechanical integrity: Interior Condition * Strong foul odor (suspected to be dog urine) throughout the interior. * Heavily stained seatbelts and upholstery. * Broken plastic covers under the front seats (only one was replaced). * Non-functioning seat-folding lever behind the driver's seat. * Exposed and damaged components in the seating area, which could be hazardous. Mechanical & Structural Issues * Suspension instability and suspected strut issues. * Multiple holes in the frame structure with rust and poor-quality repaint, suggesting prior unreported damage. * Numerous misaligned and mismatched components that are inconsistent with factory-standard assembly. These conditions were further confirmed by an independent appraisal inspection expert, who reported that the car was unfit for safe use. Based on this, I believe the vehicle was misrepresented during the sale process -- both verbally and in writing -- particularly in regard to its Toyota Certification and overall condition. I attempted to return the vehicle, but this request was declined by GM Jack Donaldson , When I returned to the dealership to raise concerns about the vehicle's condition, I spoke with Used Car Sales Manager, Scott Herbert, who told me to have the car inspected independently. He assured me that if any issues were found, I could come back to him to address them. I followed his instruction and had the vehicle inspected by an independent appraisal expert, who confirmed significant safety and mechanical issues, as well as signs of possible structural damage -- all of which would disqualify the car from meeting Toyota Certified standards. Despite this, my attempt to return was denied. I am now requesting that Tri County Dealership take full accountability As a result of this agent's dishonesty, I was almost warned of being fired from my job because I had to go to them more than five times and I had to leave my job and go to them. I went through difficult times and wasted time for me and my family, as I have 3 children and a wife, and the car is the main means of transportation for my large family. read more

They over charge on everything, and keep your car way longer then necessary. I was supposed to get my car back on Friday the 30th. They broke my rear tow and told me that they had to keep my car for another 4 days till Tuesday the 3rd because they had to order the part and don't work Friday-Monday. Then they gave me the price and told me I had to pay for what THEY broke on my car. The price of this one visit was half of what I spent on the car originally. They replaced my breaks, turns out it was just the front, the price I ended up paying was the average price of all 4 break and rotor replacements but again I only got 2 replaced. Don't let them work on your car, they will just keep breaking stuff on your car and make you pay for it. Also, they PREY on people who don't know car lingo. RUN AWAY. read more

Just purchased our second car within 12 months at Tri-County Toyota - the team is knowledgeable, professional customer service focused, responsive, and fair. In particular Justin from Finance, Paul and Fred from sales leadership were terrific. I highly recommend this dealership. read more

My husband and I went for a regular check up, which we always do. We were told we needed a water pump replacement, it was leaking and had corrosion. Our pressure gage was not showing any signs of distress. We had our grandson who is a diesel mechanic and is going to college for the same. He generously did a pressure check and of course a visual inspection, no leaking and signs of corrosion. We took our car to another dealership, no water leaking, no signs of corrosion. Look out Seniors, scare tactics and price gouging, knowing our cars our our life lines. Buyer beware. The price we were quoted was 1750. We complained, the price dropped to 1400. Then 1,100. They wanted to scam Seniors into giving them 1,100.00. read more

Thank you for helping me get into my "new to me" Prius. We were a bit upside down on our old Prius. Dewey Moore, Sales Consultant, was super nice and worked hard to get the best price for our trade in. And Jose Vega, Finance Manager, did his magic with our financing and got us a great deal! I recommend them to all! Thank you! Thank you! I love my Prius!! read more

I hit a pothole and damaged my passenger side wheel and tire on 12/6, of note I made an online appointment for 8:30 am. I had car towed to them that evening. I went on 12/7 at around 9 to see if they looked at car yet they had not. At this point no big deal deal there are delays things happen, however they did not look at my vehicle at all that, now my question is what is the point of scheduling an appointment if you aren't going to even look at car? Obviously I am not expecting repairs but I think its reasonable to expect the car to be looked at when you have an appointment. When I call, and I had to call damn near all day to get call answer, and you tell me they are handling folks who are waiting, that doesn't help me at all, I do not care that folks are waiting nor should they take precedence IF THEY WERE NOT SCHEDULED BEFORE ME. I finally get some information that I need a new wheel and tire and that it will be available next day as it has to be delivered, ok again no problem. I called and am told it may be done by 2pm, if not end of business, as you would guess that was not case and worse part is my advisor left for day never called me to tall me any of this-- it takes a minute to text me this information so I know how to proceed without my vehicle for now a 3rd day. It does get better, when I finally spoke to someone, again after having to call all day, they tell me wrong size came and I have to wait until Tuesday, mind you its now Thursday. Now I'm irritated and annoyed, not so much by delay, things happen, by the constant lack of communication, you tell me this after I have been calling ALL DAY to get update and getting either put on hold or not getting an answer from my advisor. Now on Monday I call to get update AGAIN no one provided me anything and am told someone will call you back with update later on, ok. I get a call NOT FROM MY ADVISOR, at 5:42pm (they close at 6) that my car is ready. I go to pick it up a couple days later STILL NO CALL FROM ADVISOR, hey we apologize for inconvenience, hey just wanted to update you or whatever, again I know how these dealerships function, what I am asking for in communication and updates and not having to feel like I am stalking just to get an answer on status of my vehicle. I just moved up here and was looking forward to having a dealership close to maintain my vehicle, that's out the window, they wont see my again and while I know they ultimately don't care I hope this reviews sees someone who does. If I were you I'd look into other sites for your car needs, my experience was mediocre at best. read more

They forget that you're the consumer and think they can write law to their policies. Canceled my ordered vehicle and wish I could go back and return the one I purchased. read more

I admit, car shopping is stressful to me. i dislike the long waiting around. I got a hold of an awesome salesman, Michael Snyder, I told him my dislikes, I was amazed how accommodating this process went. First visit - 45 minutes second visit less than an hour.... AND I drove away with a great car, great payments and no stress. I highly recommend this dealership. The perks you get with the purchase and warranty is incredible. I know I will be a forever customer. read more

Another day another sht experience here Man appointment at 730 for oil change it's now 9 o'clock. Been watching my car in parking lot for 32 min now. Waiting for my paperwork. This place is really trash waiting room no remote watched info commercials for 1 hour and thirty mins about the duration of a pirates of the Caribbean movie. Figure it out here I'm tempted to not get my car serviced here anymore read more

Tri County Toyota - Car Dealers Near Me - Royersford, Pennsylvania

I've had 2 negative experiences at this dealership. I bought a new Toyota Camry here years ago and ordered a certain color pinstripe. When I went to pick up the car, the pinstriper had done it in a color he thought would look better! Since when does someone paid to do a job make a decision like that? At that time, they took a photo of you when you bought a new car, and I still have it showing how upset I was. Now I have another Camry that's just over 2 years old. It replaced the car I had for almost 20 years, and it's my third Toyota. The leather on the steering wheel is coming apart and they don't want to replace it. It should be under warranty, but Tri-County kicks responsibility to Toyota corporate, who kicks responsibility to Tri-County. Not to mention that the car has a recall on it and I received a letter informing me that it could be more prone to accidents, but they have no resolution to the problem yet! What it really comes down to is they sure don't build the cars the way they used to. And this dealership should be working harder to make sure that their customer is satisfied and taken care of. This car was A LOT of money for a Camry (an XSE model), and should not be coming apart after only 2 years. I am not a happy customer, and don't suggest you using this service facility. read more

Saw a Tahoe on their site and inquired about it. Within 5 minutes we heard back. Made an appointment and went over to check it out. From our salesman Kaleb to the finance manager Justin it was top notch customer service. No pressure and willing to work with us. We made a deal and left with our new vehicle the same day. I highly recommended them. read more

Tri County Toyota - Car Dealers Near Me - Royersford, Pennsylvania

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I was a LONG TIME customer with an expiring lease. I was turning in a 2021 RAV4 in near perfect condition - clean - very low miles. I made repeated attempts to re-lease on a 2024 RAV4. This time I got no interest. I went to the dealership, called a few times. Texted back and forth. Was given the runaround by a sales manager. Never called me back - obviously did not care to make a deal. No reasonable deals to be had. All ridiculously high $$. I was surprised by the lack of interest for a returning customer. I went to Sloane Toyota instead and did the deal there. Tri County lost my business after many years. read more

I dropped off my 2022 Toyota Tacoma V6 4x4 for its 20K service. It was returned with NO Oil from a Crushed Oil Pan. Service Manager, Rich, did pick my Ruined truck up and Serviced it again for the record and to be fully transparent. I requested a call back from Sales to trade my Truck In and Buy a New One since I NO longer want this truck that I drove 9.7 miles with NO oil in it. Sales and the Pre Owned Sales Manager could NOT have been any LESS USEFUL I did Not visit Tri County Toyota to BUY a New Truck last week. I stopped in for Sevice After Tri County Toyota Essentially DESTROYED I tried My Best to get this Horrific Experience behind me and just Buy a New Toyota Tacoma They Obvioulsy did NOT want to trade on my 2021 Toyota Tacoma since they know they F*CKED My Service up so Horribly So My Review is 0 stars for Tri County Toyota Absolutely my Worst Experience EVER Sevicing a Vehicle or Trying to to Trade In and Buy a New Vehicle. HUGE waste of time Do yourself a Favor and GO elsewhere C read more

Everything these people are complete liars all departments included, will not honor warranty work, they falsify service documents, do work without authorization, tamper and sabotage a vehicle so it will require additional service, will not get a person in charge to speak to for resolution of a customer concern or problem and overcharge by $10,000 KBB to make a profit using predatory financial institutions. read more

Now a 3% up charge for using a credit card. Been a customer for 15+ years, multiple cars. I may go elsewhere next time. Just in principle. read more

Appointment for an initial check up on a new car. What should have been 45 minutes took three hours. After I noticed my car in the lot I inquired if it was done and was told paperwork was lost. Twenty minutes later I checked again, and was told the tech hadn't submitted the paperwork, and someone parked the car in the wrong location. They finally found paperwork, but forgot another maintenance issue so I had to wait again while they brought car back into maintenance. No apologies. I'd still be there if I hadn't asked about my car. Just a bad and unorganized service department read more

I see why this dealership has a two-star rating, specifically the service department. I took my car in for a code that I pulled myself: P0303. They charged me a diagnostic fee for an hour of diagnostic time. Many other service departments do, so I have no problem there. I told them, and they should have been able to tell, that I just changed the plugs and coils since those are potential fixes for the code. The code persisted after I did that so I needed their help to figure out what was actually wrong with the car. They call me back and said that they believe it may be one of the injectors. They wanted to change all four injectors - I have no problem with changing all four, it's the prudent thing to do; it was around $1400 to do so. I have no problem with the cost as long as it fixed the problem. But what they could not tell me is that this is the actual problem. It was a, "let's change this, and see if that fixes it" kind of thing. Wait, what? You're the dealer! You can't diagnose your own car? I know there are no guarantees in this life but this guy refused to put any confidence behind their own diagnosis. What happens if they change them and it still doesn't work? I pay $1400 plus have to do more - what that "more" is, they have no idea. My fear is that they did not put an hour into the car; did they just pull the same code that I pulled with my $20 scanner, in conjunction with knowing that I changed the injectors and plugs, and guessed about the rest? I later changed the fuel rail and injectors, and still am having the same problem. I only paid a few hundred bucks but what if I had let these "professionals" do it? I'd be out of $1400 with more to pay. I'm sorry, I hate to make bad reviews knowing that other people (including the people that I'm addressing) may see them.....but this place should really be able to do better. Or get better people. The service industry, across all industries, is/are largely pathetic. read more

The work needing done was done smoothly and efficiently but no expense was spared. There was no effort to be competitive on parts expenses and even when challenged there was no ground given. The only time I'll ever use these folks is if the matter is uniquely Toyota related versus stuff that any shop could do. Labor rate was higher than expected but hours were equivalent to what the books say. Tires were grossly overpriced and total parts costs were more than half of the bottom line. read more

In 2018, my husband and his parents bought a car from a Certified Toyota dealership (Tri County Toyota in Royersford, Pennsylvania). It was a Certified Pre-Owned Toyota Vehicle. When my husband and his parents went in to purchase this vehicle, they were assured that the car had never been in any accidents or had any extensive repairs done to it. They felt confident with this car since it was "Toyota Certified." Fast forward to a few months ago, my husband and I noticed a large crack that appeared down the side of the right rear quarter panel of our car. We thought at first it must have been a manufacturing defect, so we took it into a Toyota dealership, confident they would be happy to make it right. The dealership blamed us for the crack and said it only could have been caused by an accident, which never happened. We contacted Toyota customer service and spoke with a kind lady, Karen. She told us to take it to a trusted auto body shop and have them determine what caused the crack. She said that if it was determined that it was Toyota's fault, they would make it right. We took our car into a reputable auto body shop to get it looked at. The owner took one quick look at it and said that it is most definitely a poor prior repair that was done quickly and shabbily and is now cracking due to the body filler expanding. My in-laws decided they would go into the dealership where they bought the car (Tri County Toyota) to explain our situation and ask that they pay for the repair of the car. We felt it was a reasonable ask as the repair was obviously done before we bought the car, and they had told them it had never been repaired. The dealership corporate was unbelievably rude and accused US of scamming THEM. Tony Curtis, one of the sales managers, was by far the rudest and tried claiming that my husband and I had been in an accident and were lying to get it fixed. They shut down my in-laws and refused to look into it anymore. Tony then called the auto body shop that we went to to get an opinion and harassed them over the phone, questioning their intentions and even going so far as to ask if we were all in a scam together. A fter this interaction, we all knew that the dealership was lying about something. We decided to do more digging to determine what they were hiding. We soon found a lot of unsettling information: 1. When the car was bought, the dealership gave my husband and in-laws a CARFAX with it. The CARFAX showed no prior accidents, however, 6 months after my husband and in-laws bought the car, an accident from 2016 appeared on the report. 2. The CARFAX also reports that the accident was severe enough that airbags were deployed. 3. The Autocheck report shows that this accident was hit in... guess where?.... the exact same spot that the huge crack is going down the side of our car. (Rear passenger side) 4. We also learned from the CARFAX that Tri-County Toyota was the only other owner besides us. The car was leased from Tri-County Toyota before it was bought by us. Pennsylvania law usually requires that if a leased vehicle is in an accident, the owner (Tri-County Toyota in this instance) must be notified. 5. From talking to many auto body professionals, we have learned that damage to a quarter panel usually results in frame damage. We also learned that usually in order for airbags to be deployed in a rear side accident, the car must have spun, rolled, or been hit again in the front. These points all show that: 1. Tri-County Toyota knew about the accident, 2. They lied to us about the car never having been in an accident before and 3. The accident was rather severe. Do not go to this dealership unless you want to get scammed and defrauded. read more

Our sales person was a one-of-a-kind young man Gabe who was super prepared to respectfully address all our questions and concerns!!! It was a pleasant surprise to visit this dealership to encounter this knowledgeable "technician" who knew more about the vehicles than any other we have met! We hope we can find the vehicle we want here! read more

I can't tell you why I even continue to come back here. Service is always terrible. I chalk it up to my own laziness and not wanting to drive further away. Today I learned AFTER a service was completed that a new policy went into effect this week and they are charging a 3% service fee for credit card charges. Thank God it wasn't an enormous bill (which repairs often are) because it was told to me after the fact. And so without a few hundred dollars cash on me, I had no choice, but to pay the fee. This is one of those COVID trends that I really wish would go away - when you are dealing with very expensive items taking a credit card should be a cost of doing business. It drives me nuts that the pizza place we usually go to does this - but at least that's only a few cents. How many people carry hundreds and thousands of dollars of cash around anymore? To pass this on is a really crappy way to increase their fees. They will not tell you this when booking the appointment - especially if you do it online - and they are "supposed to" tell you when you check in. Although even then I wouldn't have been able to do anything about it because I was already there and would've had to have left to go to the bank. I reacted badly - but they deserve it - because as business practices go, this is extraordinarily not customer friendly. But that's consistent with my experiences with service here for many years now I'm just starting to feel like every time I go, there's another problem and it makes me dislike this place even more. read more

Wish I could use zero! Moved to the area and decided to use Tri County for and oil change and to check why the check engine light was on. The service manager informed me that I would need to replace a number of sensors; one of them would require removing the engine on my Tacoma and it would not pass inspection or emission testing. The cost would be $2,400+. I said no, and moving forward I returned to Bennett Toyota in Allentown, they reset the sensors at no cost and when I went for inspection and emission testing. I will never return here for service or my next Tacoma, read more

Found a vehicle online, inquired about it, asked for condition details and was told it was solid. Arrived to a disaster vehicle with body damage, horrific interior condition, damaged rims, etc. I was really upset but they showed me another vehicle in a similar price range and it was damaged all down the passenger side. I test drove it just to see how it was mechanically and it has something off in the suspension/steering. That was it for me. Who sells cars like this at a dealership? Maybe the average Joe doesn't mind paying $20k for a damaged used vehicle with 70-100k miles. No thanks, I went to Carvana and had a delightful experience. Buyer beware. Make sure you do your due diligence and thoroughly inspect their used inventory before committing. The only positive experience was the manager and the sales rep who were both apologetic and offered to find me a car I was looking for. I wasn't driving back 70 minutes to do it again. read more

Warning! Bait and switch type tactics are used here. Negotiated a price that was just out of my budget for a used car. What made it appealing is the lifetime warranty they offer. I called Alyssa Carey to get some clarification about the warranty before I made the drive out from Philly. I asked if I could use the warranty anywhere, she said any authorized repair facility. I then asked if it just covered power train, she said no and started reading a list of covered items..seals and gaskets, a/c, accessories, etc. Wow, sounds great. I told Alyssa that I was going to look at the same car that was offered for much less, but that the icing on the cake was the amazing warranty she offered. I convinced my wife that even though we had looked at an identical car with less mileage and costed less than the car offered here, the amazing warranty made this one the front runner. I bring my wife, checkbook, and license plate from my previous car with me and make the hour and a half trip out to Limerick. The plan was to write a check and drive the car home. We arrived and saw the car immediately. Looked great. The salesperson was going over the features of the car and mentioned the lifetime power train warranty. I said that it also covered the a/c and other items. He said that it did not but I could purchase a "Wrap" warranty for and extra $2500.00. I told him that Alyssa didn't mention anything about that and I told him about our conversation. Alyssa came over and said that she was sorry that we had a miscommunication. There was no miscommunication, she never mentioned that it would cost more or the phrase "Wrap". I even reminded her about our conversation that I had a better deal but would come out to her because of the warranty she told me about. "Well, maybe we can take a little off the warranty" she said. My wife and I knew immediately that this was a con job and got out of there and never looked back. I have reported my experience to the Federal Trade Commission. read more

Went there to look at a new car a few months back. When I first walked in and started working with a salesperson, the staff started blatantly insulting him in front of the whole sales floor and all the customers that were there like we were all still in high school. That should have been the first sign to just walk away. My husband and I went back later to look at a Tacoma, and we worked with a new sales person, Jose. He was very pushy, to the point where he crossed the line multiple times making jokes to my husband about me after we decided that the price for the lease he kept trying to push us into didn't work for our budget. After we told him we were going to walk away if he couldn't do anything for us, he said wait here so I can bring my manager over. Well 20 minutes later when the manager finally got to us, and a whole lot of hot air, we walked away extremely frustrated and not a little bit insulted. We will never go back after that. read more

Do your homework before buying here. They will really low ball you on the value of your trade-in. Check KBB or other sites to know what your car is worth as a trade. If they don't come near that kbb value, then just walk out. You'll either get a call from them an hour later, that they were able to come up on the value of the trade in, or you will find another dealer who will give you a fair trade value. read more

I'm at a loss as to where to begin. Antiquated sales techniques are alive and well here. Commenting on my age in comparison to how I look sitting next to my son is gross. Asking me if I can handle my 8th grade daughter is insulting and sexist. I went there to purchase a car not step back into the dark ages. Absolutely disgusted. read more

I am absolutely disgusted. My family and I have bought countless vehicles from this dealership over the past decade. We traded in 3 cars and bought 3 brand new cars on March 4, 2013. You'd think that after that long of a relationship you'd be treated well. Unfortunately, that's not the case here. The past few times I've had my car serviced here it's been poor service. The people that work there have treated me like I'm inconveniencing them by coming in! Good customer service is just non existent. This past ordeal took the cake. Enough is enough. I scheduled my appointment online for a 12:45 drop off for a 45,000 mile maintenance, alignment, and a recall. I was called by the dealership and was told how long each service would take ( over 6 hours ) so it made more sense to drop it off. I told her I was a law enforcement officer and I could drop it off before my 1400-2200 shift. I was told they could shuttle me to work. When I got there, I pulled in, and waited in my car for about 5 minutes before someone reluctantly helped me. I was asked what I was there for when the woman ( I believe her name was Joann? ) told me that she was still on her lunch break. Todd said he was also on his lunch break but checked me in. He couldn't find me in the system under my last name. I found that to be very odd since I've never changed my name ( even after I got married ) He asked if I had been there before. I purchased that vehicle ( along with my very first vehicle ) at this dealership. Somehow they have my middle name as my last name in the system. Well, can that be fixed? I want to make sure I'm getting the points. I'm told that there's nothing they can do to fix it. Excuse me? I ask about the shuttle to work and picking up my car later that night. He looks confused, says they'll be closed, and they'll need a credit card number over the phone. I asked about adding my work number instead of my cell but never got an answer. The shuttle driver dropped me off at work. I had to call them several times, I kept being passed around to different people and departments. I explained I wouldn't have my cell phone, I needed to give them my work number before I went inside. I finally called them at 1700 and I'm told that they just didn't have enough time to finish everything and asked if I could find a way home. Wow! Talk about inconvenience! Well, what other option do I have? I'm literally woken up to a phone call from the dealership the next morning saying that all of my tires are yellow, going red. One has a bubble that could "pop at any moment!" I've always bought my car ( to this dealership) for its routine maintenance. I'm shocked at this news I'm hearing. The price for four tires ( even with their buy 3, get 1 free "deal" ) sounded high so I wanted to shop around. I was called back and told someone else wanted the tires so I felt pressured to just get them done since I was driving with such an unsafe vehicle. They confirmed my address and said they'd be dropping off my car later on. When I got my car back, I was surprised to see that it wasn't wiped down. I would have thought with COVID19 safety precautions, you'd wipe down each vehicle after its serviced but I guess not. According to other Yelp reviews, people have gotten complimentary car washes after a service. I didn't ( and never have ) received that. Actually, my car charger was unplugged and thrown on the floor along with my glasses. Almost $800 later, was I eligible for any discounts or could I have redeemed any points that would have been on my account if I was in their system properly? Do they honor military/law enforcement discount? If not, okay. I was in full uniform. I guess a thank you for your service would have been too much. Because of their gross negligence, I had to miss a day's work. I also had to pay a fee for not giving my doctor's office 24 hour notice to cancel my appointment ( no Ubers available ) A car is not a cheap investment. Go somewhere they value you and your business. That place is NOT here. read more

Tri County Toyota - Glasses thrown on the floor along with my phone charger. - Car Dealers Near Me - Royersford, Pennsylvania

My daughter bought a used Hyundai Sonata from Tri-County Toyota. My wife and I also bought her the 2 year extended warranty. Recently she was having issues with her steering wheel, and when she took it to Tri-County Toyota for service she felt dismissed by them. I told her I would call them and talk with them on her behalf. When I contacted Tri-County Toyota I was informed that her issue is covered under a manufacturer tech bulletin and that it needed to be repaired by Hyundai. When I asked them why they couldn't just fix it under her extended warranty I was told that the extended warranty would not cover manufacturer issues and I would have to pay the repair out of pocket. That being said, I took the car to Hyundai for repair. Once I was at Hyundai (literally right down the road), they told me that there was no manufacture tech bulletin or recall that would cover her repairs. They suggested I take the car back to Tri-County Toyota. By this point I was getting upset, but I had to drive past Tri-County Toyota anyway on my way home so I stopped back in...again. My Red Team Leader, Jeff, told me that I needed to ask the Hyundai service department if they looked up the service tech bulletin from the manufacturer. I was done playing their games. It isn't my job to know what questions to ask the service department. Also, as it turned out, Jeff was incorrect. There was no bulletin and Tri-County agreed to repair the car under the extended warranty, so I scheduled a time for my daughter to drop off her car for repair. That brings me to this week. Wednesday night I dropped her car off for her Thursday appointment. I was told it would take 1 day and it should be done by the end of the business day, at which time I would be called to come get her car. As the day wore on I never received a call, so at 5:30 (30 minutes before their service hours ended) I called Jeff. He told me that her car was "basically finished" but there were some bushings that Hyundai didn't tell them they would need, so they couldn't completely finish her repair. He said that they would get the parts from Hyundai first thing Friday morning and the car should be finished by noon. Again, he would call me when it's finished. Because he failed to call me on Thursday, I specifically asked if he would definitely call me on Friday, to which he confirmed. Well, I waited all day for Jeff to call me, but the call never came. By the time I finished my own work day I followed up with Jeff myself (5:30). I got Jeff's voicemail that said he was either on another call or away from his desk, but he would return my call as soon as possible. Apparently it wasn't possible to return my call that day because his call never came. I then called the dealership and got patched into their general service department mailbox because the service department was closed for the day. After leaving a message with the service department. I then called back and asked to speak with the woman at the cashier desk. I was hoping that the the car was repaired and they just forgot to call me, although I didn't have much faith. The woman confirmed what my guy already knew, and when I explained the situation to her she even looked through every service paperwork to make sure it wasn't filed out of alphabetical order. She then looked through the scheduling for the last couple days and couldn't even find my daughter's name (or mine) on the schedule. At this point she apologized that she couldn't do anything else. She did, however, give me the direct number to the service manager (Rich) and said I could call and leave him a message, and leave him a message I did. I'm sure I'm nobody to them, but to my daughter I am her hero because, not only did I take on this burden, but I also gave her my truck to use for the weekend being as she had plans to go away with friends. In the end, I'm sure her car will get repaired properly. I don't have any doubts in their capabilities as service technicians, but their communication skills are completely subpar. I'm hoping to hear from the manager at some point, but whether I do or not, I would never buy a car from Tri-County Toyota again. It's a shame because the sales team was very friendly when we were spending the money. It's funny how that works. read more

Went to get my second service here. The first was nothing impressive, but not horribly bad except that it did take about 2.5 hours which was ridiculous considering it was just a simple 10k oil change service. Scheduled for the 15k service online, went there and the service guy was EXTREMELY RUDE. I cannot emphasize this enough. Seems this is common here based on the other reviews. He again told me it'd be over 2 hours and cost over $87 since I need the annual inspection. NO THANKS. You just lost my business and I'm hoping this review will make you lose even more. You need to clean up your service department people. read more

Bought a car and within a day and a half: 2 days the car began driving terrible, had trouble accelerating and it would rumble at certain speeds. Had an awful time dealing with them to get an appointment. When They finally made arrangements for me to bring the car in they called me a few days later saying the rim was bent and that I probably hit a curb and that I would have to pay some out of pocket to fix it. Where I live we barely have f*cking curbs and if I had hit one I think I'd notice since I only drove it home and back and forth to work 1 time. I will never buy a vehicle here again and I will never use them again for service. They are all SCUMBAGS read more

The service department is terrible. On two occasions they try to hit me with bogus repairs I took vehicle to my mechanic to confirm they were lying. We purchase two vehicles they're brand new I won't be getting another one from them. Shame on you guys. read more