I had a pretty simple lease for a month. I was moving to the area and instead of paying a moving…read morecompany $3k to move all of my stuff, I rented out a unit for less than $40 total, made weekly trips to fill up the storage unit, then closed out my account a couple of days before I would have been charged for the second month of rent. On my apartment move-in date, I hired a moving company for less than $1k to move my items from my storage unit to my new apartment. I saved quite a bit of money utilizing Self Storage Plus. Yvonne was very helpful throughout the process. She was very clear on the hours that the office and storage unit were open, what not to store in the unit, how to contact the office, and how to properly close out my storage account. On the day I moved out of my storage unit, I called her from the wall phone button near my storage unit, and she said she'd inspect it soon. A couple of hours later I received the receipt confirming that I've successfully moved out and ended my lease. Even though I was only there for a month, I didn't have any issues and all interactions were respectful and professional.

Yvonne continues to provide the best customer service and we appreciate her dearly. Amazing…read morecustomer service, extremely knowledgeable, and we will stay at this location as long as Yvonne remains here to be our point of contact. Thank you!

I was attended by Jason who is an amazing person helped me out and even gave me a lock for my…read morestorage since I'm a new user he gave me plenty of advice and was sooo helpful definitely recommended

I reserved the unit online and canceled 2 hours later, tried to chat with customer service and got…read more"disconnected" Find a reputable company.

This U-haul location is definitely mid. I found the employees friendly and helpful, but it's a…read morerelatively small location with a small staff, so there's only so much they can do. I made an "appointment" to have a hitch installed at 3:30, and dropped off my vehicle at that time, but they weren't able to start work on it until 6pm (!) because the installation before mine took way longer than expected, and they only have one mechanic. The staff were super transparent about the situation, and that was really helpful, but it was still a hassle. Unless you're doing something super simple like buying boxes, I would suggest going to a larger location like Takoma or Bladensburg Rd. In DC.

Terrible experience with U-Haul. The customer service was disorganized and unhelpful from start to…read morefinish. The store setup felt chaotic, with long waits, unclear instructions, and employees who seemed overwhelmed. The software and reservation system were also frustratingly bad -- information didn't match between the app, website, and store, and basic parts of the process felt outdated and broken. Overall, what should have been a simple rental turned into an unnecessarily stressful experience. Would avoid if there are other options available.

I was provided with great customer service and overall an excellent experience. I recommend this…read moreplace for all of your storage needs

I called, showed up in person & spoke with Lillian about canceling my Storage a week a head of…read moretime. My card is no longer being used to pay for my unit but now another person's unit. I am struggling right now & have moved the funds to another account. But as we all know more than the concern of funds is the issue of my credit score. I discovered an ExtraSpace payment via email at 5am. By the time their location opens & their processing center actually stops using my card. My credit score will have dropped 50 points. AGAIN. It's not how you start its how you finish. I WILL NEVER RENT FROM EXTRA SPACE STORAGE AGAIN.

This place straight up scams customers on rent. They went up $58 within 4 months without any notice…read morewhich was on the contract. The original rent was only $88 and it's still advertised as such, but on the bill now it says $146. wrote emails asking for answers no one responded. It's a fraud business and people need to take legal actions against them.

I rented from Extra Space at 11850 Parklawn Dr. Rockville for the last year. I took the web rate…read morewhich was guaranteed for the first 4 months, but I knew what the maximum amount the unit would go for. So, yes, the rate increases after a few months and then increases again until it gets up to what the normal rate is. So, people, be happy that you got a discount for a few months! The staff is very helpful and the place is clean. There is a secure gate, but as a woman I don't ever feel comfortable going to a place by myself. Maybe that is just me.

Easy access despite the painted arrows when you're turning into the private road which leads into…read morethe storage facility. The arrows are facing the opposite the way to accommodate access to the keypad which I think no one actually uses, since we all have access codes entered via smartphones. The storage spaces are adequate and it's well kept. Always smelling great and spotless. Uboats/dollies are always almost available. Enough parking spaces as well.

Rat infested and flooding facilities should be the new name of this place. I do not recommend…read moreputting anything of value here! My storage unit flooded from a pipe leak above the unit, and every item in the unit grew mold and mildew (see pictures). I also added insurance prior to moving into the unit, but the Manager, Jesse, "forgot" and when time came to make an insurance claim it got immediately rejected. I took a huge loss, and no one was helpful. District manager, Danny, said it was not their responsibility to help me recover any damages.