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Tri Rivers Collision

5.0 (4 reviews)

Services - Tri Rivers Collision

Bumper repair

Auto frame straightening

Auto frame testing

Rear-end damage

Auto steering and suspension repair

Tri Rivers Collision Photos

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11 months ago

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Olson's Auto Body

Olson's Auto Body

(9 reviews)

Friendly, caring staff. I had a question about the work they did - (fixed my fender bender) and…read moredid excellent body work on it - but there was a loose wire sound. Doug listened to my concern, had me bring car back and found the problem and fixed it right then. Amazing customer service - they stand behind their work 100% I highly recommend this body shop.

I was involved in a collision in January and was referred to Olsen's because they supposedly…read moreoffered loaner vehicles. My car became undrivable before their loaner was available, so I had to bring it in early. At drop-off, I spoke with Mary Jean, who agreed over the phone that I could pay the repair balance in installments since I needed to use my savings to purchase a temporary beater car. Based on that agreement, I went ahead and bought an inexpensive vehicle and waited for the repairs. Once the work was completed, the entire agreement was suddenly denied. I was then contacted by Deb, who immediately began pressuring me to either pay the full balance upfront or sell my car to them at an extremely low and unrealistic price. When I refused, she informed me they would start charging $100 per month just to keep my repaired vehicle on the lot--something never disclosed in advance. She repeatedly referenced a supposed "normal" rate of $100 per day as if it were a threat, even though none of this was part of the original conversation with Mary Jean. The behavior felt strategic and manipulative, designed to corner me into selling them my car. When I arrived with the $2,000 I had borrowed from a friend, the visible shock on Deb's face said everything--she clearly expected I'd have no choice but to give in. The entire situation made me feel like they were taking advantage of someone they assumed couldn't push back. The store manager refused to speak with me by phone and insisted on email only, adding to the frustration. Throughout the ordeal, I received dismissive remarks, including being told I "couldn't be trusted" to pay--even though their last-minute changes were the only reason the situation escalated. I genuinely cannot understand how a business operates this way and stays open. Between the shifting terms, undisclosed fees, pressure tactics, and lack of basic professionalism, this was one of the worst experiences I've had with any repair shop. I would strongly advise others to avoid Olsen's entirely.

Totten's Body Shop

Totten's Body Shop

(7 reviews)

Five days before I was set to move to California I hit a deer in my brand new (old) envoy. The car…read morewas just totally mangled and honestly, I wasn't sure if it was even worth fixing as I only had PLPD insurance. AAA had my car towed over to Totten's late that night and I was told to contact them in the morning when the business was open. After speaking with aaa and learning they do absolutely nothing for plpd coverage, I headed to Totten's to find out the damage. Andy was the guy who greeted me and I believe also worked on my car. He was super friendly and clearly knowledgeable about the car and explained everything to me in a way I could understand (I'm mechanically impaired). He told me that I had a nice car and it wasn't a total loss and was worth fixing. The initial quote he gave me was much more than I could afford but as soon as I told him I'd be paying out of pocket with no help from my insurance company he rewrote the estimate and gave me two options - bare minimum but driveable or pre-deer condition (roughly $4,000 and $3,500 respectively) and Given I was working with a budget, as I was planning a huge cross country move, I told him to just make it driveable. To my surprise said he could have it all ready for me by my departure date but I told him I would not be able to pay for it for a month when I got a settlement I'd been expecting. He told me it was no problem and he wouldn't charge me storage, to keep in touch and let me know when I was able to pay. I flew out to California and after three loooong months and checking in once a month or so to let them know I was still fully intending to pay for my car, I finally got my settlement and called them up to pay over the phone. The lady told me it came to a grand total of $3,050. $500 less than the original quote!!!! Yay. I picked it up about two weeks later when I flew home. The car looked almost exactly the way it did before the deer(which was no small feat), it was clean and shiny and just far exceeded my expectations. I was expecting much less considering I'd opted out of the extra body work and aesthetic stuff but I'm pretty sure that he did a lot of extra stuff for me just as a favor since I had to pay so much out of pocket. I appreciated everything they did sooo much so thank you again for everything and I had no problems whatsoever driving to California. I made it and the car runs great! Highly recommend this body shop to anyome

Took forever!!! Visiting from out of town, this took a really long time and had very little of any…read morecommunication from them! Would NOT recommend!

Tri Rivers Collision - bodyshops - Updated May 2026

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