Two times this week a technician from this shop was supposed to repair my windshield and never…read moreshowed up at my home. 10 hours of my week gone without a phone call or an apology. What a joke of an establishment. Take your business elsewhere. Not worth the hassle dealing with this place! I am unsure how the corporate office is ok with this.

First trip was a total waste because when I got there the windshield they had for me had scratches…read moreon it. So they had to order a new one and make a new appointment the following week. This could have been avoided if they had examined the windshield before I arrived and called and told me not to come. But apparently they don't get the windshields in until the morning of the appointment. The second time I went, they called me after we left and said they could not do it because the "OBD Port" had been cut and they needed it to be there for the recalibration. So I immediately said I'm sure that has something to do with the Killswitch and they acted like no that can't be it. So then I called Infiniti and they said yes that's what it is and they told me to call Sound Waves to get specific instructions on what to tell them. Mind you they just told me it had been cut and to come pickup my truck. Sound Waves helped and told me what to say as did Infiniti. They finally figured it out and installed the new windshield. They also put new windshield wipers on that I asked for and was going to pay $80 for but I asked her to comp them which she did because of the come back a second time fiasco. Well the free windshield wipers were faulty and we found out in the middle of a monsoon on a road trip. When we got back from the road trip, my mobile detailer came to clean the truck and shows me where the raggedy windshield wiper had scratched the front of the windshield they installed. And there is some kind of sticker residue on the inside of the windshield that we scrubbed with everything we had and it won't come off. So I called and they said they would replace it under a warranty claim. I made an appointment for the same week. When I get there, the NEW windshield they had in the shop to put in had a crack in it! They didn't install it. I left and told them I didn't want to work with Safelite anymore and I wouldn't be making another appointment. I will say everyone there was very professional and helpful. The issues here are obviously larger systemic issues, such as why their glass distributors keep sending damaged windshields and why they don't get them until the morning of the appointment and make calls to let people know not to make a trip for nothing.

I really can't say enough things about Marsha who helped me replace glass on my car after a hard…read moreday. She went above and beyond to make sure I got the order in. I'm so thankful for good service like that, it can be hard to find.

Updated review: I have updated my review from 1 star to 4 stars. Here's why - after I left negative…read morereviews, the company reached out to me multiple times. They made the situation right, they were very apologetic and also fixed my windshield in a timely manner. I cannot say anything negative due to the fact they acknowledged their issue and fixed it without fault! Would use them again! They made everything right... took time to acknowledge what was wrong and I can totally appreciate that. They also did everything in a timely and professional manner the second go around. My windshield looks great! I left my previous comment below for reference to the incident!

Called made an appointment on 5-9-24 gave my Vin number make and model of car got a quote. Also had…read morethe option to bring my own windshield. The quote was ($389) that's with tax if I brought my own windshield it would've been($125) that's with tax right by the expressway (4186) Jackson Ave Memphis TN 38128ph#1-901-937-0588) I checked all around for a cheap windshield replacement service and this is the only one that came close to what's affordable for getting my windshield replace good price good service they ordered the windshield at 12 noon windshield was put in by 130 I was out of there by 1:45. I pray I never need another windshield or any other kind of car window treatment but if I do, I will most definitely go back there it's known by two names, astral glass repair and Discount Auto Glass they both the same company take cash and credit cards.

A 2" crack showed up in my windshield, and 2 days later was 24" long. Further, when it rained, I…read morehad water in my car. That's not good. My contractor recommended Discount Auto Glass. They came to me the next day (well, they came to my house... I was at work), and repaired it just fine! 3 weeks later, I've still got water coming in. I took it back to them, asking them to replace the sunroof seal. The guy said 1.) It isn't the seal 2.) Give me 20 minutes, and I'll flush out the seal, and show you how to fix it. 3.) No charge. Thanks Hard to argue with service like that.

I went their for my tint and it was full of bubbles so i took it back to get it redone and it was…read moredone no better than the first time , this place is paying people $10 for a 5 star review and if i had known this before hand i wouldn't have gone, and for the price you pay you would think you would get a 5 star job but i would honestly give this a 3 star job at best and i rather give a honest review because that means more to me than the $10 they offer to pay you for a 5 star review

Tennessee Tint has taken care of me for over 15 years! Professional and stand behind their work! No…read morematter where you might be in the Memphis area, It's worth the drive and the price!

I would not recommend this business to install anything. I reached out to the business shortly…read moreafter having the installed completed. The installation job was awful: The kick panel tabs were broken. The area under my dash was not installed properly afterwards. The radio turns up and down on its on. I have a naked wire wrapped around a fuse and stuck into my fuse panel. The grounds on the amplifier were all left loose. I attempted to have them correct the issue to no justice, please take your business elsewhere.

Mr. Alexander repaired my driver's side car door handle before I left the shop this morning. He had…read moreto search for the piece of the handle, cement it and secure it so I could leave safely. His associate, Jerry broke the handle, hid the broken piece, lied about breaking it, then accused me of lying about it being broken before I arrived. The owner stepped in, also accused me of lying and attempted extortion. My hat's off to Alex for solving the problem.

More update on my previous Safelite review: I went to…read moreCaliber Auto Glass. My experience was first rate! They were superior to Safelite in every way: way more courteous, better environment, more expert technicians, and much faster service. Please don't waste your time and money at Safelite.

The install is high quality. Local folks were great. The corporate process is riddled with…read morediscrepancies. Their inventory management and procurement process was not on time. They text beforehand and say "an hour and a half," regardless the complexity of the installation. One thing local folks might do mitigate dissatisfaction is check and see if the glass is onsite and in good condition the afternoon before the appointment date, then call the customer if it's delayed or damaged and reschedule it f required. Would also be a good time to explain longer service time expectations with difficult installs. They were less expensive than the mom and pop across the street.