Words cannot express how cherished our family experience with Visiting Angels has been. When…read moreGrandma reached the point where she was needing 24-7 care, and Mom (her caregiver) desperately needed sleep, we didn't know what to do. Acting on a recommendation, I called Visiting Angels and talked to Stacey. As a result, help came fast in the form of indeed, a visiting angel. The way they operated was Stacey and Nurse Mary visited with Mom and Grandma to assess what was needed. Night-time help was what Mom was desperate for and Stacey offered up another Stacey who was the most incredible visiting angel. Grandma loved her from the first night. They bonded immediately. We never thought Grandma would be so comfortable with a non-family member caring for her, but I could only relieve Mom so much as I work full-time. Caregiver Stacey would come on-time as scheduled, and be johnny-on-the-spot (as Grandma put it) when Grandma called out for her all night long (which was often). There were times during this period of time where I was desperately seeking advice on how to ease Grandma's suffering. I called Manager Stacey who is the world's best listener, and also talked with Nurse Mary who is full of knowledge and compassion. I'm telling you, these folks care. Fast forward to a little over a month later and Grandma is no longer with us. I was awed that Visiting Angel Stacey not only came to the Memorial Service, but brought a thoughtful gift and heartfelt card. So if you're wondering who to trust to care for someone you love, know there are indeed angels out there. Ones that will visit and care for your loved one as only you can. Yes you will pay for this. Some might say it's not cheap. I say for what they're worth we couldn't pay enough. Stacey, Mary, the other Stacey...our family thanks all of you from the bottom of our hearts!

The worst interview hiring process ever. I got hired . I quickly quit because the recruiter &…read morehiring manager tried to accuse me of having a position TB skin test which wasn't true I had documents from Med fast of a negative TB skin test. Then the recruiter lied about pay. They say they have shifts & cases but in reality it's a lot of shifts & cases they can't get filled by their current employees. I give zero stars for their dishonestly.

This place is questionable. They asked for an ACH, meaning they want to just pull whatever money…read morethey deem appropriate out of your account when the payment is due. I pushed back on that and they asked for a $5,000 deposit! Seriously, you aren't a bank, and this isn't a mortgage!You are a franchise and what kind of insurance do I have that someone isn't planning to relocate to the Cayman's? Then, I found out they messed up the schedule I submitted. So, they are going to bill and take money out of my account based on a faulty schedule. Some of the workers are gems, but the ownership feels sketchy to me. Buyer beware.

Unprofessional administration personel, originally committed to services they couldn't deliverread more

Transitions LifeCare was an amazing facility. The staff, from start to finish, were genuine and…read morecared for my husband and all family and friends they came into contact with wonderfully. They listened to me and respected all of my wishes for my husband's care. They spent time with our family and listened to our stories. They were very quick to respond to all of the calls I made for nursing care. They kept my husband comfortable and free of pain in his last days. The nurses explained everything that would happen to my husband as his time drew near. It was really a comfort to my three teenage kids. When my husband passed they explained how they would prepare his body and gave us all the time and space we all needed. The room they provided to our family was large, clean, and well stocked with chairs, pillows and blankets. The social worker, chaplain, and nurses checked on us periodically to address any needs that may have arisen. We made the best decision by choosing Transitions LifeCare.

What I've come to understand about hospice orgs is that they seem to attract nurses who may be…read moreburned out from other jobs. This results in transactional care, checking off boxes to comply with Medicare but a lack of genuine compassion for the patient. (hospice enrollment recommendations below) Hospice affords more normal hours than working at a hospital. However, the trade off is probably that the nurses may have to drive 100 miles a day all over the county to serve patients. It's a crap shoot when it comes to the nurse case manager (weekly nurse) you get based on when you enroll in hospice care. And it's a crap shoot for the nurses too, who gets assigned to them. (see #4 below) Transitions was recommended to me by someone I trusted. I didn't know what I didn't know but my initial instinct during the first transaction with the intake nurse seemed off to me. She didn't listen, was not paying attention to what I said (about my Mom's care needs) and not educating us on how we should be looking at the whole hospice experience, especially medication management. We lasted a month and a half before I went to another company. The whole point of hospice is having continuity of care. The nurse case manager kept scheduling other nurses to come in her place which consequently caused us to have to orient a new nurse almost every week. Recommendations for Hospice Enrollment and Ongoing Management 1) Trust your instincts if your first interactions with the hospice org aren't stellar. Unless your family member is very close to death you probably have time to interview another company. 2) How medication is administration is explained and distributed (by mail or pharmacy pick up) is critical. 3) Understand that the first several intake people who call or visit may not be the regular providers you will be seeing. They have to check boxes for Medicare so they may only be marginally helpful. 4) The Clinical Manager who manages schedules and nurse performance is THE most critical role in the process. This person MUST be a great problem-solver, compassionate, caring, understanding and a good listener. Spend time up front describing your loved one's personality, likes and dislikes to hopefully get the best match possible nurse case manager (weekly nurse). 5) Once you get through the initial process, if you don't like the hospice care you're getting it's fairly easy to transition to another company (assuming you have POA for your loved one). 6) Make sure your POA and Healthcare POA are updated. If you had documents drafted years ago, they may not be specific enough for today's requirements. 7) If you have a life alert system you can give the hospice company number to the life alert system company so 9-1-1 won't get called in an emergency. 8) LPN's have more authority with medications than RN's but Medicare requires RN's to visit at least once every other week. 9) Hospice nurses understand that the closer to the end of life someone is, the less interested in eating they will be. Also, people at the end of life will sleep more. So keep track of eating and sleeping because the nurses will be most interested in that in addition to pain management. 10) Document changes in health in advance of nurse visits even if it's jotting small notes on a calendar because over time all the days blend together.

This adult day program has been a saving grace for me. My mother was diagnosed with Dementia at 69…read morewhile still living alone in an independent senior community. I lacked resources and felt hopeless. As her level of functioning declined, I decided to move my mother out of her place and have her relocate with me. I reached out to Miss Stella upon researching adult day programs here in Raleigh. Stella was so kind. She listened. She was responsive to all questions and this allowed for a smooth transition for mom when she arrived in Raleigh. She had been attending an adult day care program in Jacksonville NC and I was worried she would struggle acclimating to a new environment. I have been so impressed with the staff here. Nursing, day support, nutrition etc. and the directors are all phenomenal. Responsive and professional. I appreciate how they always keep me informed with updates. The Saturday Day Break program gives me an opportunity to have time for myself and mental well being as a caregiver. I can spend time with my child while mom is attending program. Without this program I am unsure how I would cope with all the changes in our lives. My mom looks forward to attending all week long. I am thankful she has a place to go where she feels comfortable and I don't have to worry about her care while working. Senior Resources & Total Life Center has been a blessing in our lives.

The Rocky Mount office is an unprofessional office and needs to be audited immediately!…read more Justice called me, interviewed me telephonically, told me I'd be going to a class (even though I had skills) soon, and that she'd call me. 2 weeks later, I called her, only to find out that the class started YESTERDAY! The Rocky Mount office doesn't know how to treat its applicants nor employees, so I truly understand the patients' awful reviews on GlassDoor and Yelp!

You would think that a home health company would be doing all they can to take care of the people…read morewho are taking care of their patients. Million/billion dollar company and they pay employees crumbs . Changes schedules at last minute leaving patients often without care. The few good employees they have: they take extreme measures to make it hard for them to be able to make a true living or difference for patients. Do not hire them!

This is an afterthought review- I was a patient recovering from a severe medical unexpected crisis…read more- during the acute Covid lockdown- it was a lot going on - fast forwarding- I realize the tremendous strain & stress - particularly the hands on staff was working under- the nurses assistants therapies dietary housekeeping Chaplain services - it was uncharted waters. I'm appreciative of the care - some areas a little dicey but all in all- this experience paved the way to my recovery - hopefully-The administration team including the Medical Director & House Physician learned valuable experiences for optimal outcomes

Terrible care: My family member was there to recover from…read morehip replacement surgery. This meant Physical Therapy, learn how to go up a few stairs, transfer into car, recover enough to come home in a week or two. He never got more than 15 minutes of PT per day. PER DAY. The food was dreadful. The food was cold. When he asked for coffee or anything it never arrived at all OR it was stone cold. They told us he was eating well and doing great. He was barely eating anything as the food was so bad and stone cold. He asked to have help taking a shower multiple times, no one ever helped. He also asked to have his bed sheets changed, no one did so. He ended up back in the hospital as no one there would listen or help him or tell us the truth as to how he was doing. He called 911 to come and get him as he was maltreated, malnourished and not helped one iota. His days there extended his overall recovery. The staff had no clue what was going on. Run fast from this place - and don't look back. I would give this DUMP a zero if I could.

be very careful to check yor bill. some staff are good but most are not. careless when i checked on…read moremy relative staff did not bring all her meal and thought it was funny. they charge a lot but refuse to help her even when it included in the contract. as i was leaving heard some staff making very cruel comments about the patients. owner/ manager does not check up on staff . they sign in on a book in the room but no tme and often just come early and not stay to finish what they are paid for.

From the owner: Senior Home Care from our family to yoursHomeChoice Home Care Solutions provides in-home senior…read morecare, helping older adults continue to live happily and independently at home.Serving Raleigh, Durham & Cary