Dicks sporting Goods is ALWAYS my go-to, when I am in the market for new Yeti products and tennis…read moreshoes. This location is always fully stocked, clean, and the employees are very helpful. I also like that they greet you, when you walk into the store. I have ordered items on-line in the past and they arrived to my home within a day or two. Another plus in my book. Service is great, and the return policy is not bad. Way to go Dicks Sporting Goods! You have my vote.

It's sad. The days of being able to try on shoes, buy from local brick and mortar stores, and have…read moregood customer service seem to be over. Now when you call, it's like a hassle for them to check if they have a product. I get transferred to shoes and wait on hold, no one answers so routed back to same guy who says nothing kind or informative, just without a word transfers me back to shoes to wait again, woman answers and again it's like you're putting them out. A whole store of shoes (presumably) but "only one men's pickleball shoe." I guess only men play pickleball? No "I'm sorry. We'll let the owner know there's a request for women's pickleball shoes." Just, "I'm just telling you what we have." Yes, that is all you are doing. This is why everyone is buying on Amazon. Personally I'd still like to try shoes on before I buy them.

I came here months ago to pick up a Ruger Mini-14 Ranch Rifle before all this nonsense panic gun…read morebuying started. The reason I chose Big5 over a regular gun shop is because you don't, at least back then, need an appointment for your firearms test. You do have to make sure that you take it while a manager is there, so your best bet is calling ahead. The whole testing and purchasing process was very quick and easy. I even got a discount that just about matched the lowest prices I saw on line (I don't think they price match). Also, they are not an FFL for internet gun sales, so if you buy a gun online, you can't have it shipped here. I've been back since for a 16 gun gun safe, a hard sided rifle case, and most recently, a small 4 person tent for my yard since I work in healthcare and if I get exposed to a COVID-19 patient, I will need to isolate myself from my family. It's not as big as the one in Brea, but I keep coming back here because they have what I want in stock and the parking is easy and the staff friendly.

The store manager here is socially awkward and cannot talk to people. The employees are brain dead…read more The store smells like shit.

Usually when I shop here there is a coupon available so I get you in more savings on the already…read moregood prices. The last few trips I got Adidas slide slippers and ski gear. There's always good shoes on sale good deals on Pickleball equipment and of course ski equipment and conveniently located around the LA area. Of course I'll always be back to big five.

Talked to this worker over the phone, was probably the manager. I asked a question and he was able…read moreto give me and answer plus more. Thank you Seth!

On 4/2/2023 at 5:27 PM i received excellent customer service from Erendira who handled our target…read morereturns at the register. Such an excellent performance and sincere kindness. Also the female manager was great in assisting me with looking at shotguns and other items of interest. Glad I stopped by and many thanks.

I came in with my dad (a senior), who needed to utilize his monthly health insurance fitness…read moreincentive "credit". Despite my dad having multiple exchanges (with some mismatched receipts), the Customer Service rep/cashier Savannah was excellent. Not only was she patient with us, she also offered an option for my dad to consider (i.e. transfer unused health fitness credit onto a store gift card, which has no expiration, so my dad would no longer have to be concerned with the "use it or lose it" worry of any unused credit). We appreciated the problem-solving effort and it demonstrates how the store values service to specific customer concerns.

Spin has always been my place to go for shoes, dancer wear and even toys !…read more I appreciate everyone who works there but Kelly is my girl who helps me pick out so many cute outfits and my shoes orders , I spend hundreds here and will continue to do so with her great service she's the best one yet !

I love spin boutique, the staff there is definitely friendly and helpful once you walk in the…read morestore. They have the cutest dance wear for every holiday. The staff in spin boutique go above & beyond to satisfy your needs even if an item is not in stock they will definitely order it for you or recommend different items. I highly recommend spin boutique for all your dance/sex life items/needs !!

Very attentive and knowledgeable staff. Great customer…read moreservice ! The stock of fishing gear is expansive.

This review is directed at ownership and management…read more I frequent Turner's for fishing gear and have consistently had positive experiences with the older gentleman in that department. He's knowledgeable, enthusiastic, and genuinely helpful. He represents what a specialty retailer should be. I've spent 1000's on firearms and ammunition over the years. Unfortunately, this visit was the opposite. I came in looking for M&P Shield 9mm magazines. Only one in stock -- not a problem. I figured I'd grab some ammo while I was there. As I stood in front of the ammo section trying to read the boxes, two employees directly in front of me made zero effort to acknowledge me. Not a "Can I help you?" Not even eye contact. Instead, they were occupied repeatedly racking the slide on a pistol and discussing how it was "blemished." The way it was being handled made it feel less like product inspection and more like someone building a case for why it should be discounted. I can't say for certain that the larger employee was intentionally trying to create or exaggerate wear to justify purchasing it himself -- but if that wasn't the case, the optics were spectacularly poor. What really stood out was the conversation. They were openly speaking negatively about other customers -- people who sounded like regulars -- directly in front of me. It takes a certain level of tone-deaf confidence to mock customers while another one is standing three feet away. I finally asked if they might have additional magazines in the back. The larger employee ignored me initially. When he did respond, it was with, "Are you talking to me? I'm doing paperwork," as though customer interaction was an unreasonable interruption. This was moments after he demonstrated that he was fully capable of multitasking slide manipulation and social commentary. I briefly considered asking for a manager, but decided it wasn't worth engaging further. If basic awareness and professionalism are optional on the floor, that's a leadership issue, not just an employee one. I left disappointed -- not because inventory was limited, but because the standard of service was. Specialty stores survive on expertise and professionalism. When that slips, you're just a warehouse with attitude. I hope management takes this seriously. There are strong employees at this location. Unfortunately, consistency appears to be selective.

Great location and friendly staff, his name is Ivan. The store was filled with smell of cigarettes…read morethe minute I walked in, which wasn't an appropriate environment for customers to have to be in. They have really low prices during Black Friday sales, but everyday prices are on the higher side.

First time here for a PPT (12-15 min at most) and I will be returning to make a purchase. Pricing…read moreis cheaper than ammo bros and turners. They have an assortment of rare consignment guns priced on-point with no gouging. Do not hesitate to visit this shop. Owners are nice and respectable.

We wanted to check this place out because it was recommended as a good place to get inexpensive…read moresports and exercise equipment especially during Covid. Upon entering everything is sorted in sections, they have a variety of things for sale and they have signs for trade ins or buying your old things as well. Some items are expensive because they are the higher quality or limited editions. They also sold used bikes and many you might need to ask staff to take a look at quality and price. We looked around and we asked about the bikes and was able to try one of them to see of it'll work for a particular body size. The staff were very helpful and they all helped answer questions. Overall, I think of we'd like to get something and don't have to spend much, we'd come back and ask and hopefully they have it!

First visit ever was for a bat and the staff was very knowledgeable and helpful. Second visit was…read morefor torn glove stitching at the finger, and they fixed it on the spot, no issues. Prices are more than reasonable and it's obvious they have a love of sports and respect for young players learning the games...

It's been a while since I had this experience but today I was in Dick's and I saw Emily the cashier…read moreagain and I was reminded that I wanted to leave her a very positive review I needed to do an exchange because i bought girl socks and needed boy nike socks. But i misplaced the receipt and was unable to do the exchange for the correct item.. This was frustrating for me and i got upset but Emily went out of her way to ease my frustration with a 10$ credit towards the new purchase if the correct item and just gave overall great customer service!

Emily was unbelievably rude, dismissive, argumentative, and unprofessional over a simple issue that…read moreshould have taken minutes to resolve. Instead of listening or trying to help, she acted irritated the entire time and kept changing the story to avoid fixing the problem. The whole interaction felt hostile and unnecessarily difficult. Customer service clearly means nothing to her. There was zero accountability, zero effort to make things right, and she treated paying customers like they were an inconvenience. It honestly felt like she cared more about arguing than helping. Management should seriously pay attention to how customers are being treated because one employee with that kind of attitude can completely ruin the experience for an entire family. Will not be returning to this location.

Helpful friendly staff. Frequent Ammo sales. Ticket system is great because they can get busy.read more

Shoutout to Jairo at Gun Effects. I'm still pretty new to firearms and spent a lot of time asking…read morequestions about optics, AR-15s, and different setups. He was extremely patient, knowledgeable, and took the time to explain the pros and cons of different options without ever making me feel rushed. Also Don, who helped me with a purchase. Instead of rushing me into a sale, she encouraged me to look at other options first and helped me make a more informed decision. Great customer service, and competitive prices. You can be confident shopping here.