Stuck in what seemed like an electronic wasteland in need of an SD card I found Tricom. The staff were super nice and they had what I needed, so no complaints. read more

Hard drive on laptop crashed. Per suggestion of Apple's Genius Bar, brought to this poor excuse for a business (Apple-authorized third party repair vendor). Three weeks and several calls later, finally "ready", but data not recoverable. Upon inspection, appeared someone had wedged screwdriver behind display. Refused to release until paid in full (over $300). Tricom threatened to call police over gross malpractice accusations. Following departure, immediately went to police and reported proceedings. Try as they might, with cheap Ikea furniture and Apple logos pasted all over, they will never be more than a room full of H-U-S-T-L-E-R-hustler(s). read more

The WORST company ever. They are actually recommended by APPLE themselves, not sure why! I don't think i have ever been so disrespected. I dropped off my daughter's laptop with them fully knowing that I needed it back by the next week. I called back two days later and the woman informed me that they hadn't even looked at it yet. since then no one has called back, no one is answering the phone, and they are basically holding my laptop hostage. horrible business, wouldn't even recommend this company to my worst enemy. They finally fixed it in the last hour, boy, how stressful! would definatly seek another company in the future.. read more

I rely on the folks at Tricom for all my personal and law firm's Apple computer maintenance and repair, and they've always come through. Recommend without reservation. read more

The keyboard on my MacBook Pro was not working completely. I dropped it off on a Wednesday and was told it could be just the ribbon cable, best case scenario, or needed a whole new keyboard, worst case scenario. I stressed how important it was to get my laptop back as soon as possible and was told it would be diagnosed that day, and if parts were needed, they would be ordered and received in 1-2 days, and at the latest, I would have my laptop back on that Friday- 2 days. I signed authorization for the work to be done, including worse case scenario of ordering parts. On Friday, I inquired about the status and was told it wasn't even looked at yet because others had paid to expedite their service. I was never told this could happen, or offered expedited service. I was then told it should be all set on Monday. I called Monday and was told it was hopefully going to be looked at that day and promised a call back that same day. No call back! On Tuesday, I called again and was told they were waiting for me to authorize the parts order and service, something I had done when I dropped it off. When asked why I was told Friday it would be ready, and it wasn't, it was blamed on "miscommunication". Lame excuse. If there was any miscommunication, it was internally, seeings as though I had authorized the work, but my signature on the work order created confusion to their office. Frustrating. I was then told the part would be ordered and receive an update by end of day Tuesday-which I was. On Wednesday, one week later, my laptop was finally ready for pickup. I arrived to get my machine, hoping for some type of apology for the delay, and hopefully an adjustment in the near $400 bill, but they simply cashed me out while the gentleman who told me it would be ready 5 days sooner, avoided contact with me. All in all, the repair was great, my machine now works great. However, the customer service was horrible. It really appears to me that they makes promises to obtain your business because once they have your machine, there isn't much you can do about it. Their slogan is "Not Geeks, Professionals". I think they got it wrong. The machine was fixed great, perhaps reinforcing their geek-like abilities, however; their broken promises, lame excuses, and blaming me for miscommunication, followed by no adjustment in price or genuine apology for the inconvenience they caused, devalues the professionalism they claim to have. In the future, I would certainly explore my other options before going back to TRICOM. read more

Go here before you go to the Apple Store. No wait. Really helpful and friendly. Just as proficient and savy as any Apple store employee.

These guys are the best. I brought my computer in for a memory upgrade, and very helpful, walked me through all the options, and very friendly, too. They're the best guys to go to if you feel that the level of knowledge & service at the "Genius Bar at an Apple store is sub-par. They also have lots of helpful gadgets and accessories, too. read more

The customer service at Tricom is simply not up to par. I gave them a call on Apples recommendation after being told they could not work on my failing hard drive. To start, the woman I spoke to on the phone came off as rude, interrupting me more than once to make a nit-picky correction about a technical term that was pretty obvious what I meant. On top of that, she failed to provide a straight answer for a pricing estimate and whether or not Tricom would guarantee their repair for a certain period of time. She also insulted Apple a few times despite the fact that it was Apple who recommended them to me, which I assume is responsible for the majority of their business. Following the phone call, I found myself with no more information than I started with, and significantly more frustrated. read more

Excellent customer service! Very personable & knowledgable. Extremely fast service. All employees talked me through my different options to fix computer. I also never felt like they were trying to make a sale on me. 5 stars! read more

I purchased a used Macbook Pro Retina from TRICOM and had a great buying experience. TRICOM provided details about the previous owner's use, cleaned the machine up nicely, and even repackaged it. It was shipped to me promptly and with tracking and signature confirmation. read more

Very bad company. We bought a computer from them and it kept running into issues. They charged us for a new battery, and plenty of cords when they weren't even needed. Money down the drain. I finally decided just to learn how to fix the problem myself--$50 later I have a perfect computer. Either this company is very, very dishonest or completely incompetent. In either case, stay away. read more

What was once a nice store is now one of the worst places to do business with. I paid $400 to fix my computer and it still didn't work. Then the chase was on. I called and they don't return phone calls. I left 5 messages and called 27 times and they wouldn't answer the phone. Stay away from this place. read more

I took my father's Toshiba laptop to have the screen repaired. I dropped it off on Thursday and picked it up Monday. The screen was crystal clear. Very happy with new screen. read more

My logic board died in my old computer and wanted old pics off the hard drive. Since I had a new computer I forgot my old computer was there for months. I never received a call claiming they couldn't get any info off the hard drive. When I called months later they first said it was picked up and paid for. Then it was they called me and left numerous messages computer was ready for pickup. Apparently, after 90 days they recycle your computer and it is no longer yours. I never received a call or a message. I went in to the store to clarify the situation and the customer service is awful. I was sworn at while the person had her face stuck at a computer with her back towards me. She couldn't even look me in the face stating she was working on inventory and that we would both be here for 2 hours if she stopped. I would never recommend this store, over priced, rude and too busy for their customers. Warning: Watch what you sign when you give them your computer. Please read the small print. read more