Update: Just spoke with a customer service rep. She was extremely disrespectful and not helpful at all. I am on the phone with my lawyer right now to get out of this lease. DO NOT RENT FROM TRICON. BEWARE! Please do not rent from these people!! They are over pricing these houses and renting out houses that are roach infested! We just moved in this house on Monday night and I've taken 8 different pictures of roaches I've seen in this house. I've seen about 20 roaches in this house and we've only been here for 5 days!! I called and complained and they informed me that they don't even include pest control! It's honestly disgusting and frustrating! Tricon Residential needs to be shut completely down. We were hesitant to rent from these people. Everything just seemed too easy, and now I see why! They are hungry money individuals that don't care about their tenants. read more

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If I could give ZERO stars, I would. DO NOT RENT FROM THIS COMPANY. First of all, their prices for rent is ridiculously high. Secondly, there's practically ZERO efficient communication. You can call a random 800 number, but you'll have to talk to at least four or five people before you get the answers you need. You will never have a direct number to the person who is actually in charge of the residence. I'm currently in the process of moving out and asked for a pre- move out inspection, they scheduled it for the middle of the day as if my husband and I don't have jobs. They also scheduled it FOUR DAYS from the actual move out inspection. My pre-inspection is on a Monday and the final is on a FRIDAY. How am I supposed to get anything done if they find something with two kids and a family to feed. I DO NOT RECOMMEND USING THIS COMPANY. AVOID IF AT ALL POSSIBLE. read more

Their customer service is atrocious, their maintenance request process is time consuming, frustrating and painful. They deducted rent twice one month and it took me 8 hours on the phone and 3 weeks to get it credited for the next month. Will never use them again read more

I have attempted to reach out to the company on several occasions since the response and they do not respond.

This is a terrible company. I called and explain my situation and that I would pay and still received Demand for possession or compliance letter on my door. I was with Home Partners who sold their portfolio of homes to this monster of a company buying up homes. These large companies don't care about long term tenants I have been in this home 4yrs and never missed a payment. Lost my job and no compassion even after giving a date I could have all the funds. No company should be able to buy up these homes. read more

I guess the policy remains or maybe because I was late this month. My few lates in 17 years never lead to an eviction. 2 lates mean no transfers options. SMH. My rating as horrible policies enforced by Tricone is rude and weird. Be mindful renters. Your loyalty and longevity means nothing here. read more

Terrible customer service. Maintenance is subpar. Please assure you complete a through preck if you choose to use this company. Check everything and get everything in writing. read more

Placed a repair request 6/23, technician came out 6/24 unable to fix the problem. After 15 calls staying on hold for over an hour and a half, 7 request for a call back with the automated system, speaking with 2 ( live ladies ) from leasing stating they CANNOT connect me with someone in maintenance but could send them an email, me sending 4 emails with automated responses, the problem in my home is STILL NOT FIXED As of 7/7. Maybe once they see this review I'll get some assistance. I'm adding 1 star because I can't post until I choose something. My rating would be 0. read more

COREY WAS FANTASTIC. I was getting the run around from everyone and anyone I spoke with. I finally got to Corey, we were having some safety concerns about the area we were living in, and he made sure to listen to us. He not only took care of us but changed my mind about Tricon as a company! I recommend talking to him about any of your needs or wanting to rent with them. He is the nicest, and most sincere rep I have ever dealt with! read more

They do not fix anything nor do they respond to you. Raise your rent sky high and can't even get a cracked tile replaced. I moved my washer and dryer and cabinet myself the guy wd an hour late so I waited for 5 hours and he came and said he brought laminate flooring and left said I would get a call. Never did it's been a month is have called 4 times with no answer. Opened 2 work orders for my fence to be repaired and it gets marked as complete and nothing has been done nor has anyone communicated anything to me. Overcharged me when I first gor transferred to them from pathlight was told to contact my bank and reverse and then the charged me another fee. DO NOT RENT A TRICONRESIDENTAIL HOME they are poorly managed and raise your rent 30% just because they can. ​ I live in a home that is 40+ years old and when I asked why my rent was increasing $250 they told me they could rent it for over 3k. Before I rented this home it sat empty for over a year before I rented it for $2500 Water filter system shot on well water, walls leaking water read more

We have been dealing with Tricon since Jan 27, 2025, after they took over management from Pathlight. We are less than satisfied with them, the communication is terrible and the assistance is pretty much non-existent. We moved to GA in mid-Sept and stayed in our RV until we could find a 4 bedroom rental. We finally found one and applied with Pathlight. Immediately after approval they can back saying that house was no longer available and we can look for another in there listings. We gave notice where we were staying so had to move out quickly, especially since my mom and sister were on their way to GA to live with us. We did find what was listed as a 4br-3bath and jumped on it. We had only a few days to move in and could not get someone to show us the place first but we looked from the outside and it seem to be ok. What we didn't see was that the supposed "4th br" was in an upper loft area and was actually an unfinished room, hazardous and unliveable. We had already signed lease so that's on us for rushing but Pathlight should not have been able to rent this house out. It has major issues including the aforementioned unsafe room, and things like kitchen cabinets coming off wall, outside concrete broken, heater not working most of winter, water damaged walls & ceiling, roof leaks, rotting deck, and also smartphone system we are paying for monthly is always shutting down, to name a few. We have had some issues fixed with both managements but it's been a battle. Since dealing with Tricon we are still battling to even get work orders to stay open, they just cancel them out or close before completed. We kept opening up a WO for the unfinished room and were sent a rude text and call from Tricon rep. Michelle saying nothing will be done about the room since we rented "as is." We said we rented and are paying for a 4br house and that was what was listed on the description and lease we signed but not what we have, and they should adjust their rental costs to reflect as such. We also asked how would they like if we didn't pay rent and used money to fix room, which she said we can't do and has ghosted us since. We will definitely not be renewing our lease nor will we ever rent again from them but are nervous, based on other reviews/complaints and lack of caring on their part, that Tricon will try to take our deposit for perceived damages when we can't even get them to come inspect property, which non of their reps have ever seen since taking over from Pathlight. There is still plenty of damage and unfinished areas that we have documented from the beginning but we sure don't want to have to deal with battles over this property, which will definitely need to be inspected and repairs made before they are able to rent again. I am also looking into possibly having a county, city or state inspection for health & safety reasons so it is documented in case we have to get lawyers/courts involved. We are very unhappy renters! read more

when Tricon Purchased the home at 123 Quail Run, they were quick to respond to all needs. As the years passed, it became harder and harder to get anyone to come out to the house even when it was pertinent (Ie. rodent infestation caused by the complete foundation issue causing cracks in the sub-flooring causing aforementioned rodent problem etc.). Then gave us an IMPOSSIBLE move out checklist that cost us over $1000. Now they aren't responding to me about getting me security deposit back as we left the house BETTER than when we came into it. I hope that this review will help any prospective renter to steer clear of this company!!! read more

Tricon has been a horrible rental company to deal with! We have been in the same home for almost 5 years now and in the beginning it wasn't bad. The past year has been constant issues and little to no responsiveness from Tricon. Our home has significant mold and mildew damage, old pipes and electrical that is a fire hazard and plumbers have told us all plumbing needs to be replaced. Tricon often waits weeks to a month to send a professional out, once resulting in a $2,000 water bill from a leaking pipe. We then were told to send them the bill and someone would get back to us. The bill was never paid by Tricon, our water was shut off and Tricon then said WE had to pay the bill then submit for reimbursement. I would call almost daily and waited 3 weeks for a response from Tricon about the plumbing issues. Most recently, one of our 2 bathrooms had to be completely ripped out and replaced due to mold and water damage, a few days after it was completed, we had another leak. The plumber they sent out said that the bathroom "remodel" was not done appropriately and the entire plumbing job needed to be re done, AGAIN. At this point I was done and threatened legal action against Tricon. Tricon offered to let us out of our lease because the house is honestly not livable. We agreed and then not even 3 weeks later, the house is listed for rent (while we are still in it and know there are significant issues). The house is NOT livable and is not up to code in many different ways. Tricon has failed to do their job and protect their tenants. We are also charged a "smart home" fee, the "smart home" features are a keypad on the front door and a thermostat that can be controlled from an app (that never works). I would not recommend any Tricon home to anyone, and especially not the home they own in Optimist Park, Charlotte, NC. Marketing this home as "this well-maintained home offers a high standard of rental living, supported by a team that puts residents first" is false advertising and a scam to renters and tenants. read more

Yes you have contacted me but you patched up the countertop versus replacing them . There has been no mention of the stairs to access the backyard I can't use , and what about the HOa ? I have emailed and called for one year and no response to get access to the amenities offered in the neighborhood that I live in, thanks for addressing the washer and dryer . read more

Sure -- here's a draft for a clear, professional, and firm review you could post for your complaint: --- I rented a home through Pathlight Homes starting in January 2022. In February 2025, Tricon Residential acquired the portfolio. My lease was set to expire in early February 2025, and I chose to renew in January after learning about the acquisition. However, shortly after renewing, I submitted my 60-day notice on January 31, 2025, planning to vacate by March 31, 2025. I fully understood I would be held to the Early Termination penalties since I had signed the lease, and I accepted that. What I did not accept -- and still have major concerns about -- are the excessive and questionable charges I was billed after move-out. I've worked in property management for over 11 years and know the industry standard for how move-outs are handled. A move-out statement with inspection details and photos should typically be sent to the tenant within 3-5 days after vacating. I had to follow up repeatedly, and after two weeks, I finally received the statement, which was dated April 5, 2025, but the email wasn't sent to me until April 14, 2025. I immediately attempted to dispute the charges. I was told to submit my dispute via email, which I did on April 14 and again on April 16. As of today, April 21, I still have not received a response. The charges raised several red flags: - **Utility Transfer Fees:** During the transition from Pathlight to Tricon, Pathlight still had the utilities in their name. I should not have been penalized for a transfer-related charge during that period. - **Carpet Padding Removal:** The only carpeted area in the home was upstairs. I expected a standard carpet cleaning fee, but not for carpet pad removal -- which seems unjustified. - **Painting Charges:** I had the home painted prior to moving out, including patching and painting all small holes. Yet I was still billed for painting. - **Blinds Replacement:** Only one blind was cracked, but I was charged $255. I've asked multiple times how many blinds were actually replaced, but no clarification has been provided. - **Tub Replacement:** I was charged for a tub replacement, which I find baffling, as the tubs were in the same condition when I left as when I moved in. One tub upstairs had a visible crack from before I moved in -- clearly patched and resurfaced by the previous owner or Pathlight. It remained functional and unchanged during my lease. I also requested photo documentation of these supposed damages, which to date has never been provided. This experience has been both frustrating and disappointing -- especially given my background in property management and clear understanding of standard move-out expectations. Communication and accountability have been severely lacking throughout this entire process. I hope this review helps future renters proceed with caution. read more

Lack of communication is extremely frustrating. I moved out of their property on 4/30/2025 and as of today still have not heard ANYTHING in regards to my security deposit. They are requesting May's rent. I decided not to renew the lease in January 2025 so not sure why they cannot understand my lease has ended and I fulfilled all the requirements of the lease, but cannot get any response regarding my $2500 security deposit. The house has now been vacant since April 30th. I drive by to ensure no windows have been broken, but this is not my property to secure. The call center has no control over handling situations and merely take notes to the account without any action. I have since reached out to the CFO, CEO and others high up the food chain and currently awaiting a response. I will correct these reviews once my issue is addressed and resolved. read more

I requested info regarding the home next to me; as the tenant had moved; it appears repairs are completed. It seems someone was living there; however, they did not put the trash to the curb, it was rotten. I called the head office and they said that was not necessary, but anyone would have; due to the stinking decaying unpleasant orders Yet today is trash day and it was not placed at the curb.... so I did it again I can't determine if the I residents are squatters or renters; either way, I need a resolution, hopefully, I do not need the police to help out yet. At this point, I will not list the Gwinnett County address publicly unless my concern I am treated similarly to my call to their home office read more

I have a $620 charge added to my rent for sewer and water, and I when I contacted Tricon they have no idea why the charges are so high. I have been calling the office and emailing them and have been getting a run around NOW they are threathing to evict me becuase THEY do not know why the bill went from $60 when I first moved into the property to $620. I have been told that the accoutn service department would allow me to pay partial rent until the investiagate the chargers, well Accoount services is not sending me an email stating that i will have to vacate the permissies if I dont pay the $2600 they are asking for. I have emailed multple parties with no resolution. Maybe this review will have a manager that no one can seem to find reach out and give me a call back. When you call customer service THEY DO NOT LISTEN, I was just put on hold to speak with someone else. I HATE BAD CUSTOMER SERVICE REPS. YOUR JOB IS TO EFFECTIVELY LISTEN TO THE CONCERNS of the caller. 4/9/2025 Follow up:I still have been trying to get help on this $620 charge and have not had any help but tricon is threathig eviction and TRICON does not where the charge came from or can present the bill. read more

this is the worst experience I've ever had renting a home. There is only one number for the office in California and I've been placed on hold up to 25 minutes just to get basic information. I don't think the homeowners understand how bad this service is for the people trying to rent their home and I wish there was a way to convey that information. I've looked at all the reviews for this company and they are absolutely terrible. read more

This is the third rental company I've had since living at my current address. The previous two were miles ahead in quality. Tricon Residential has 100% ruined any chance that I would rent again. The biggest frustration is that, back in June 2025, my AC was nonexistent for the entire month, except for maybe 5 days. The HVAC company had to come out three different times to fix my AC, and damaged my belongings in the garage. Tricon Residential instructed me to stay in a hotel, Airbnb, or with a loved one, and that I would be reimbursed through a concession applied to my rent. I was later told that it would take up to 90 days. As of today, I have found out that the emails I sent over with all dates and receipts have still not been reviewed. That was the only update I have received. The main line always tells me that I will receive a call back; I have never received a call back, and always have to reach out with a 1-2 hour wait on hold. The Atlanta office is basically nonexistent. I have explained my situation over 30 times, as they never have anything documented. I am owed over $1,000 from this fiasco. On top of all this, I am trapped in another year with this atrocious company due to the internal dissonance. One person, back in July, said that I would receive a renewal lease agreement closer to the end of my lease, and we can discuss it at that time. Waiting and waiting and never received anything, so I reached out and was informed that I was automatically locked in as I was supposed to give them two months notice. read more

Thanks for your response, and I did reach out to your company and was on hold for over one hour trying to speak to someone regarding the non-stop dog barking next door along with the road work that goes on all day! The representative was unable to answer my question. She gave me an email address and told me to email my question and someone would get back to me. That was several days ago and I have not gotten a response so far and most likely will not ever get that response. I would NEVER recommend renting from this company!!! read more

Awful place. I read the reviews on Google and was warned. We called the place because we are moving from Atlanta, they took our app fee and said it's your credit as a whole but not your score? WTF? I make $90k, and married, so with her income it's a hell of a lot more, and CS is well above average lol! It I understand how getting a lot of ppl to apply is a money grab . But stop being dishonest with customers. Ow I see why the Google reviews are so bad. We went with another company on that little city , and we were approved. Don't NOT give these ppl your business. Read the reviews on Google for yourself. read more

Brooke Jordan, was of GREAT service! I feel as if she was truly understood my situation, and is doing what she can to help. Thank you again!

I have been trying to reach someone by phone to no avail. Here is another attempt so I hope someone who can help me gets this email and will respond as the deadline to renew is today. And "Business owner" just send me the same phone number that no one answers is not helpful! I need someone to actually contact my by email shanabean52@hotmail.com or phone (206)280-8476. This used to be a good and responsive company. But I guess since you have bought everything up and control the rental markets in you areas, you no longer care about your tenants. My rent was increased by 200 + dollars this time. I understand the need to increase rents, but this much at one time is literally pricing people out of their homes. My rent started here at $1350. Now I am approaching $2000 and less time on the lease 11 months. Since when has this been a thing?? For 12 months, its even more. This is a horrible way to treat good residents. I pay my rent on time, cause no problems and even deal with the fact that it takes multiple attempts of your behalf to get anything fixed. I received no notice of this high increase, and no email "like I do every year" of this new rent renewal. This is so unfair to do to people. I need to discuss this situation with someone please! read more

Communication is disgustingly unprofessional and no care for their tenants! EVERY call has you on hold for well over an hour (in 4 years I've had someone pick up after 90 minutes 3 times!) and if you leave your # for a call back it is rarely called back. So, you just go in circles... Thank god you can do maintenance requests online but there is NO other way to contact Tricon besides the one phone number!! I am still waiting on a plumbing invoice to be emailed so I can send to water company and it's been 6 weeks!! Currently, we have water flooding out of our foundation and it's taken 2 days just to get a hold of someone and then 2 days to get a plumber to come out just to assess! Hopefully, they show up tomorrow and I'm sure it will take over 2 months to get an invoice for that!! Give your tenants an email address since you have no one answering phone calls or returning them!! read more

Always trying to find a way not to replace anything. They send out people who are not knowledgeable in their field and put a "bandaid" on issues! Nightmare! The local office always find a reason why things do not need to be replaced flooring refrigerator toilets that are molded. The Atlanta office replies at the end of the day so they don't have to deal with the rebuttals! read more

On May 12 ,2025 I started a maintenance request for finding a leak that has caused water damage and mold in one bedroom. They sent a vendor out to look at drywall damage but they couldn't do anything until leak was found. After many calls they sent out an A/C repair man who found a frozen pipe and fixed the link. Since then I have spoken to the following representatives with no further action- 5/14/25-Jillian who said someone will call you, 5/15/25 spoke to Emmanuel, 5/20/25 spoke to Laura, 5/30/25 spoke to Sandra, 6/3/25 spoke to Mercedes, 6/12/25 spoke to George, 6/19/2025 spoke to Jesmina, 6/25/25 spoke to AJ. I also emailed Elsa Muir (my supposed resident support person) no reply, called 3 Amy Walker(maintenance coordinator) on 6/25 and 6/27 left two voicemails. I have been trying to set up the vendors to come do the drywall from the info off the maintenance requests. Trison Property has appraisal but I cant them to call me back. It is now July 1, 2025 and no progress. I have never missed a rental payment in 8 years. I have mold growing in my house. I bet even if my lawyer called them he wouldnt get anywhere! read more

Yet another bad review for the low lives over at Tricon. You privately ask for my information to make the situation right and then make a PUBLIC ANNOUNCEMENT of when my lease starts and what was pertained in my lease after being told how much of an ssa hole you all look by using that as a reason for renting out ROACH INFESTED HOUSES. So my initial review stands about one and done. Tricon wants ME to eradicate a ROACH problem they knew about so the it's good for the next tenant. This place is a joke. I have also attached video BEFORE we moved in when we told you about the roaches and you said it'd be bombed. So since there was no sign of roaches, then you lied about the bombing. WE BROUGHT ROACHES? According to the video, they were already here. read more

These people are a joke. They never answer the phone or emails or respond to voicemails. I have been calling for 3 days and no one answers the phone or respond to emails. Don't move to Trickum Hill in Lawrenceville Ga read more

Words can't explain how frustrated I am with Tricon. We had a leak that occurred on 04/2025 and caused my bathroom and kitchen to be out of service due to the extent of the leak. We had black mold growing in our pantry and were washing dishes in the upstairs bathroom due to not having a kitchen. We could not use the master bedroom due to leak and have been sleeping upstairs with the kids. I have had to work from home and been missing out on commission to make sure I can be home while multiple companies do estimates and measurements to fix the issue. Here we are in August going on 4 months and this has yet to be resolved. I've been promised by Jane Myers which is the project / maintenance coordinator concessions for our rent due to this issue however me or my lawyer has not been able to reach her at this point after multiple calls and voicemails. I called the Tricon line and asked for a supervisor and the rep stated she would have one call me back and it has now been two days, and I have yet to receive a call. Wait it gets better. Now we are threatened that we will be evicted if we do not pay rent after we were promised concessions due to the project taking so long to complete. Now I must pay to retain my lawyer and file a complaint with the better business bureau to get this resolved. We have been at this rental property for over 2 years with no issues paying rent. It has been so hard to get this project completed and speak to someone, but they are very fast at calling you if rent is not paid. If anyone has any information on how I can get help with this matter please reach out to me I don't know what else to do. I just gave all the information to my lawyer for the better business bureau. Please help me! read more

I am beyond frustrated with this company. My family just moved in to this house June 18th and have had nothing but problems. You call customer service and stay on hold forever. I have toilets in this house that remind me of elementary school that they are so small. And I am told that they will only be replaced upon lease renewal. The microwave has gone out twice, the refrigerator only makes enough ice for one person, the blinds are either broken or to short for the windows, there are no exhaust fans in neither of the 3 bathrooms, the ceiling has fallen in the basement bathroom and the ceiling in the room next to it is half down. These are just a few of the problems that we are currently dealing with. And lets not talk about the leak in the garage that has been going on for over 3 days. The countless of unanswered emails and the list goes on and on. I just keep asking to please be moved out of this house. I wake up each morning thinking what is it going to be today. I spoke with a suppose to be supervisor who told me that she had to wait to hear from the vendor, before she could send out a plumber tfix my leek. And it is Friday. So we all know what this means. Basically F you. We will fix it when and if we feel like it. read more

I moved out 11 days ago. The superintendent conducting the move-out inspection showed up and said my house looked in great shape and probably was no need to repaint interior. I keep a very clean house. I asked about submitting the receipt for the carpet cleaning and he said a person would contact me. Never happened. I emailed my usual contact person 3 times on 3 different days, no response. I emailed the admin email address 3 times, no response. I called, after an hour on hold I talked with someone who said I should have received my move out inspection. I never did. So she contacted the person handling my move out, and was supposed to resend. I only keep receiving a survey request from Tricon instead of any documents. I keep asking about the return of my deposit, still no communication from them. UPDATE: I was contacted by Tricon and they worked to resolve my issues. The communication was much improved and she was really nice. They were very fair in their move out inspection and I received almost a full refund. read more

TRASH customer service!!!!! No one answers the phone, you can try to do the "callback by an agent" option but I have been waiting for my call back (I made more than one request) for weeks now....YES, WEEKS!!!!!!! I am currently sitting on hold going on 45 mins for yet another attempt at reaching someone. BUT god forbid you are a second late on rent....the wolves suddenly are super active! Maybe I should not pay rent this month so someone actually contacts me!!!!!!! read more

Impossible to get questions answered when you call their main number... the company is entirely too large and everyone gives you the run-around. I think I have spoken with 10 different employees in 3 months time, and they have all struggled to help me or have passed me off to other departments. Move out expectations are absolutely unrealistic considering this is a RENTAL property and they are a MEGA COMPANY with tons of money to spend on normal wear and tear. Oh! And I moved out on June 1st (over 2 months ago), but I'm still waiting on the part of my deposit that they withheld to be returned to me... they took out one day's rent and showed on the move out statement that I moved out June 2nd even though I actually moved out on June 1st, my given move-out day. I also had my move out inspection on June 1st, and the premises was clearly vacated. Speaking of the inspection, the inspector showed up an hour and a half early, and I 100% think that is a ploy to catch renters off guard and be able to charge for something. I saw another tenant made that same comment in his review, so clearly that is a trend. Everything this company does is calculated and they are only about one thing- making as much money as possible off their tenants. I could go on and on, but moral of the story is do NOT rent from them. read more

Horrible experience!!!! I would give zero stars if I could. I did everything that was required for my move out inspection. I had professional carpet cleaning and painters with the exact paint from the list they provided. I was still charged $550 for painting and toilet seats out of my deposit. I received my deposit check and went to Wells Fargo to deposit the check. Two days later my account is overdrawn because the check is fraudulent. I've been calling customer service and their accounting department for the last 3 weeks and I still have not received a response. No word on my deposit or when or if I will receive a new check. I would NEVER EVER rent from them again. stay away from Tricon read more

I've been a Tricon resident for over 5 years. During those 5 years, I've had extensive issues with my house, including an unfixed hole/crack in the foundation. After raising the issue at LEAST 6 times, after my basement and garage were flooded due to the hole/crack in the foundation, NO ONE has addressed the structural/foundation issue or attempted to fix it. My property has repeatedly been destroyed because of this. Yesterday, I woke up to my basement and garage being flooded yet again. There were 2 1/2 inches of water AND more pouring in because of the continued rain. My property was once again damaged, the carpet on the stairs was soaked through, and the in pouring water was mounting. I made an emergency maintenance request at 10:30am after being on hold for 45 minutes. I explained the seriousness of the situation, including the threat of water pouring into the electrics, and was assured someone would come out to begin mitigation. This was an emergency. SIX hours later, someone turned up - NOT to begin FIXING my issue but to take pictures. He and the company he works for were never heard of again. After 9 phone calls to Tricon between yesterday and today, I still haven't had any maintenance crew show up and begin to remove the water, check the electrics, address the (now) mold in the carpet, assess my property damage, and most importantly, FIX THE HOLE/CRACK IN THE BASEMENT AND GARAGE. Tricon is a DISGRACE. read more

Irritated!! They are so unprofessional. I have been waiting for almost 2 weeks for a response back from Diana Fuentes in regards to HOA Annual Fees, that is the responsibility OF TRICON. We do not have access to any amenities due to this. Constantly telling our kids, they can swim with their friends because we dont have access anymore. Of course they don't understand that!. Every time i call for Diana Fuentes.. she is in a meeting, she is training or she will call me back... They sent her a note in "teams", they reached out to others on her team.. STILL NOTHING. I finally got a random reply from her one day in the mist of this and it was a "can you send the invoice" , mind you , this is after HOA in our neighborhood already forwarded it them twice. Just disgusting.. as of today , still CALLING and STILL NOTHING Diana Fuentes - Supervisor, HOA Operations read more

Terrible service, lack of communication, way to expensive for what you're getting. All i can say is read reviews first.

We are attempting to move out of a Tricon rental on 1/5, and there has been a whole list of issues since the day we moved in 5/1/20. We were not sent info about move out until Thursday 12/23 afternoon (before a federal holiday) at which point the person in charge of our lease left the office and is out until 1/5 so we have went through hell trying to get any answers to our questions. We've already been apologized to for getting this info sent late and told it should have been sent weeks ago. When we moved in, we completed a list of damages to the property including images so we were not held liable for these later. Now both the work orders and documents of this have mysteriously vanished. After 12+ phone calls, over 16 emails, and several back and forth with their worthless answering service (99% of these going unanswered I should add, HORRIBLE CUSTOMER SERVICE!!!), we're being told that document doesn't exist and no work orders are present on our portal in May (except for one on 5/20) however I have an email (attached) showing we submitted work orders for damages to the property. So I'm only able to assume someone at this company deleted these work orders so that they now have grounds to charge us for damages that existed well before we moved in. The move in checklist keeps getting passed off as this document and has no items listed for damages, however we know for a fact these were submitted as someone from maintenance came into the home and discussed each item with us! So how could this have happened if the issues weren't submitted?!?! This includes tears in vinyl flooring, paint/ scratches on hard wood, they even had to replace the enter bathroom vinyl and empty the clogged septic tank and those work orders are no longer showing anywhere! All we are asking for is transparency, we'd like the documentation of the damages already present when we moved in and a list of all work orders for the property including 6 months before we moved in. We have also found multiple emails referencing a move in inventory and move in orientation, both of which they are passing off as a move in checklist which is NOT the document we know we completed that included all damages. We are simply being lied to, and I won't be surprised if they try to charge us for all these damages that already existed just to STEAL from us. By far the absolute worst rental company, I've lived in many rentals throughout my life and never have I encountered such unprofessionalism and downright disregard for their tenants. Even worse than those ran by college kids!!!! They are attempting to steal money from us and we will be pursuing this in court to the fullest extent. read more

Tricon - Real Estate Services Near Me

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Customer service is horrible. Have been trying to get in contact with a representative and have received no response for over an hour. My husband and I have received 3 messages about charges to our account concerning changing the utility bills in our name, however they've been in our name for over a year. The first time I spoke with a representative after the first email they confirmed all utilities were in our name and that a mass email had been sent out so we could ignore the message. The second time they sent out an email he confirmed again that the utilities bills were in our name. Now we have received a third letter and mail date 8/6/24 which just came in today, 8/13/24 saying they could take legal action and evict us starting 8/9/24. Needless to say, we are very disappointed, stressed and frustrated with the company. read more