1. Tried & True Plumbing KC

    1. Tried & True Plumbing KC

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    Olathe, KS

    Tried & True Plumbing KC

    5.0 (1 review)
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    Plumbing inspection

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    4 months ago

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    Anthony Plumbing, Heating, Cooling & Electric - Locally owned and service Kansas City since 1951.

    Anthony Plumbing, Heating, Cooling & Electric

    (271 reviews)

    at price | $2,000+ I am so highly pleased as a customer…read more My new furnace and HAVC was installed today by the technician Kyle Harris and his co-technician. They did an amazing installation and cleaned up and took away my old furnace and HVAC. They were very professional, knowledgeable and answered in detail all of my questions. I highly recommend Anthony's Plumbing, Heating & Electrical. Also, as a ASAP member the process was so easy and the installation was next day service.

    This was, without question, the worst customer service experience our family has ever had…read more We trusted Anthony to install, maintain, and service our HVAC system for years. In September 2023, our AC was diagnosed as low on refrigerant, and we paid $463.51 to have refrigerant added. No leak search was recommended or documented. Years later, when we formally complained, Anthony admitted in writing that a leak search should have been offered. Unfortunately, by the time the problem resurfaced in 2026, major components were no longer covered the way they would have been had the issue been properly investigated earlier. In July 2026, Anthony again charged us to add refrigerant. Five days later, our entire system failed. We hired an independent certified HVAC technician who spent over four hours evaluating the system and identified multiple issues, including that it had been overcharged with refrigerant. While he could not definitively say that caused the compressor failure, he explained that an overcharged system can place significant stress on a compressor. What disappointed us most wasn't just the HVAC work--it was how the company handled the situation afterward. We experienced conflicting information from different employees, canceled appointments, and repeated communication problems. We tried to resolve everything privately through detailed emails and documentation before ever considering a public review. Although Anthony acknowledged that a leak search should have been recommended in 2023, they denied reimbursement. We also requested the HVAC Manager's documentation supporting their decision, but that request was never answered. After exhausting every reasonable effort to resolve this directly, we filed complaints with the appropriate consumer protection agencies and shared our experience publicly so other homeowners can make an informed decision. If you're considering Anthony, my advice is simple: get a second opinion before authorizing expensive repairs or replacing your HVAC system. Keep copies of every invoice, every email, and every recommendation. Based on our experience, we cannot recommend Anthony Plumbing, Heating, Cooling & Electric.

    Andy's Pipe Dream Plumbing

    Andy's Pipe Dream Plumbing

    (35 reviews)

    Had to replace a leaking cast iron pipe in our basement that has cracked and had begun leaking and…read moreof all 3 bids we got Andy's was the best and had the best bang for your buck value along with the warranty on their work and labor it was easy to go with when seeing how much they were willing to back up their work. Will aka Billiam was the one who gave us our bid and also came out to do the work and I cannot stress enough how nice and professional he was. He explained the work thoroughly and in a way that was easy for us to get, he made sure to get a hold of me and explain if something had arisen and was able to walk my wife and I through what needed to change from our initial estimate and and he cleaned up after himself as well. He felt like a guy I'd want to hang out with outside of an instance like this and was very personable. He was quick and prompt at handling the work we initially called him out for. We have a lot going on in our lives and no one wants an unexpected cost like this to hinder their plans like this one almost did, not only was Andy's Pipe Dream and their technician Will well priced and willing to back up their work, the were also excellent to interact with and it helped make the process of spending this much money on a necessary expense like this with them a no brainer and eased our concerns. In the future we will be using them again for any issues we might need fixed.

    Inexperienced people with poorly stocked trucks. Lots of rework on my job to make it comply with…read morecode. Very expensive compared to competitors, they charge to do it wrong then charge to correct it!

    Mission Plumbing, Heating & Cooling

    Mission Plumbing, Heating & Cooling

    (91 reviews)

    If you're considering Mission Plumbing for a major plumbing project, my advice is simple: don't…read moreexpect communication, scheduling, or project management to be their strong suit. Our project involved replacing deteriorated cast iron drain piping beneath our kitchen and basement. The plumbing work appears to have been completed correctly, but getting there was one of the most frustrating contractor experiences we've had. The problems started on day one. I took a day off work because our project was scheduled to begin that morning. Instead, we were told the necessary equipment wasn't available, so the work had to be postponed. While disappointing, I understood that things happen and agreed to reschedule. Unfortunately, that set the tone for the rest of the project. Appointments were repeatedly delayed or rescheduled. Crews arrived hours after their scheduled arrival window without anyone calling to let us know. Several times we had to contact Mission ourselves just to find out if anyone was actually coming. We received different explanations from different people, and there never seemed to be clear communication between the office, management, and the field crews. The estimate created another major source of frustration. The original proposal left us with a different understanding of what work would actually be performed. Once excavation began, additional problems were discovered, and we completely understood that additional work and additional cost might be necessary. That wasn't our concern. Our concern was that the revised estimate was so vague that we still couldn't get a clear explanation of exactly what work we were paying for. When you're approving thousands of dollars in additional work, the scope should be clearly documented and easy to understand. Throughout the project, it felt like we were managing the job instead of the company. My husband and I found ourselves coordinating between the office, management, and the field crew just to understand the schedule, clarify the scope of work, and keep the project moving. That should never be the customer's responsibility. The repeated scheduling issues also caused significant disruption to our daily lives. We repeatedly adjusted our schedules and prepared our home for crews that either arrived hours late or didn't arrive when expected. The uncertainty made an already stressful plumbing project much more frustrating than it needed to be. To the company's credit, management eventually became involved, apologized for the experience, and made a significant adjustment to our final bill after determining that part of the originally proposed work was no longer necessary. We appreciated that because it was the right thing to do. I also want to point out that every employee who came to our home was courteous and respectful. My criticism is not directed at the technicians themselves. It is directed at the company's communication, scheduling, estimating process, and project management. No customer should have to repeatedly call to find out where the crew is, receive conflicting information from different employees, or involve multiple people just to get a project completed. The plumbing work appears to have been completed correctly, and the efforts made at the end of the project to resolve our concerns are the reason this is a three-star review instead of two. Mission Plumbing has good employees. The company simply needs better communication, better scheduling, clearer estimates, and better coordination. If those areas improve, I believe the overall customer experience would improve dramatically.

    Don't use Mission Plumbing and HVAC:…read more Have had 4 techs come in the last two weeks from Mission after the system de-iced and started cooling again. Today was another occasion and after 3 1/2 hours I called Mission to verify they were coming and they said "45 min". In the meantime I called Anthony Plumbing and HVAC and they showed up shortly thereafter. I know HVAC from my father and am an engineering graduate. The previous 4 times with technicians from Mission Plumbing and HVAC Put refrigerant gauges on the system, took the reading and said "good to go". No actions actually performed. I bought the monthly service plan even though I Couldn't be more disappointed with the tech's knowledge and skill. A gentleman from Anthony showed up and took the time to understand the issues and actually fix the problem by doing this: There are issues before the unit freezing up initially I suspected a blower intermittent failure, but then after kicking it on and checking everything else downstairs with the furnace noticed that the stage 2Y2 was not hooked up for the cooling side, as there is only a single stage AC outside, but the wires were not transversed for high Cool for the low stage due to it being only a single stage. It should've been swapped during the install. It was not. I was able to switch the wires on the board so high Cool is engaging as soon as AC starts and pressures and temperatures look great we are nowhere near freezing vapor saturation is sitting right between 45 and 46 because it is warm in the home temp drop is sitting between 18° 17°. It should be more down to 15 to 16 but it's because it is warmer in the home. We're gonna have a little bit higher temp drop airflow is good static pressures within 5.5 inches of static column inches of water column static airflow is doing very good filters. Good dampers are open shutting basement dampers to push more air upstairs. Refrigerant pressure is outside are looking good. Everything is dead on at this time.

    Tried & True Plumbing KC - plumbing - Updated September 2026

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