Excellent Water Heater Replacement Experience I couldn't be happier with my experience with KC Water Heaters. They replaced my water heater and did an excellent job from start to finish. The entire process was organized and professional. They communicated clearly, arrived on time, and took the time to ensure the installation was done properly. The workmanship was excellent, and they left everything clean and in great shape. read more

So glad to have 'Yelp' and 'Google' for business reviews. Found 'KC Water Heaters' on Yelp with 5-star ratings. Contacted the owner (Chase) on Christmas Eve(Sunday) after discovering no hot water and unable to light the pilot. Chase stated he would be here 9:00am Tuesday morning. After performing reviews on our current Whirlpool water heater, could not find a positive review for the unit, so decided no matter what the problem, would have a new one installed. Contacted Chase again to let him know to bring a new unit. Chase arrived on time and right off could tell he was very personable, professional and respectful of property. After going over the Whirlpool unit, he agreed it was time to install a new one. What gave me full confidence is his knowledge of the water heater unit operations, venting, chimney importance(flue through chimney) and root cause of the rust(and how to prevent it in the future) which had accumulated on top of the unit. Another factor was the expansion unit which was totally rusted, preventing water from entering. The goal of Chase's satisfaction was to make sure we were totally satisfied with the install, all questions answered and stepped us through the new unit controls, etc. He uses 'Bradford White' water heaters which are highly rated. Chase is a perfectionist, making sure the unit is level, good drainage and secured a couple copper lines which had broken away from the rafter. I will recommend 'KC Water Heaters' to anyone knowing Chase is the template by which all business owners should follow in 'outstanding' customer service. UPDATE: Last month(12/2025), noticed some water dripping from the overflow valve. Contacted Chase to explain the issue. He came out the next day in the morning and replaced the valve at no cost. After checking the main house water pressure, it was right at 80 which is considered high that may have contributed to the leaky valve. Chase reduced the pressure and everything is working fine. Even after two years, KC Water Heaters provides exceptional customer service. read more

I would give KC Water Heaters 10 stars out of 5, if I could. There are plenty of times I've had "good" or "acceptable" service from those in various electromechanical/plumbing/HVAC-type trades. Usually, it involves having someone out that is just there to get in and out as quickly as possible, doesn't want to be bothered by details, doesn't show a lot of attention to detail, and rarely cleans up well after themselves. That is not KC Water Heaters. I'm almost dumbstruck by how responsive, communicative, consultative / informative, and all-around thoughtful Chase was throughout the entire process. He arranged and quoted everything with a couple of brief phone calls and some photos I texted to him, all within a couple of hours...and then they were out the next day to replace a leaking water heater (showing up on time, no less!). He completely reworked the plumbing and drain lines associated with the water heater, and educated us on maintenance and the effects of water softeners on water heaters (wow, was that an eye-opener). All throughout the process, he even talked us out of more expensive, but unnecessary options, and redesigned the placement of the water heater to make it more supportable and safe. He literally thought of, and anticipated, everything. We could not be more impressed! read more

Had two tanks with some funky exhaust and gas connections. We wanted to go to one fifty gallon tank. Cooper came out and assessed the situation. He is extremely knowledgeable and explains everything very well. We agreed on the scope of work and price. I could repeat all the other reviews, but why repeat what has already been said by everyone else. It's all true! I agree that I really wish this company did other plumbing jobs as well. Great experience. read more

Your searching for a water heater in Kansas City has stopped right here. Wow!!.. I had a fantastic experience from start to finish. Chase and Cooper are top notch professionals passionate about what they do. Communication A+...made the whole process easy... upfront pricing and an expertise second to none...Great website that explains everything. They specialize only in water heaters...True experts in their field... replaced all venting (included in their price). Cooper explained the process in detail throughout the install. He was professional, polite and a great representative of his company. Most confident about a purchase I've made in a long time. Bravo KC Water Heaters! Highly recommend! read more

KC Water Heaters - Water Heater Installation/Repair Near Me - Kansas City, Kansas

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6:23 A.M, no hot water. Made a quick call to KC Water Heater and had a reply in 10 minutes. Had a quote 5 minutes later and booked it. Now I have an new hot water heater, a fixed gas leak, updated bad vent duct and a replaced shut off valve. All for a super far price. Rarely do you see someone take so much pride in their work and be humble about it. Chase is truly a craftsman and his knowledge and attention to detail is beyond most in his field. Thank You! read more

I was away from home when the guy who rents my basement told me there is no hot water. I know the lady from whom I bought the house used AB May for stuff. I called my real estate agent from 9 years ago, and she recommended Full Nelson or Anthony. I called all three, and they charge just to get someone out there to talk to you. I could only get cust service person on the phone. I think it was Anthony Plumbing that didn't even have a person but a digital asst that was programmed so well at answering questions, it wasn't until I got an answer to my 3rd question that I realized it was a fake. All three of these companies charge $70-90 just to get someone out to talk to you. I told the girl at Full Nelson tht I'm not putting any $ into this until I actually talk to someone on the phone who can answer questions. Their service mgr called back and, after telling him about my water heater (age, pilot won't light, age of expansion tank), he estimated $2600-2900. He said maybe he could get someone out there to talk to me without charging if they already had service tech in my area. I think they said their fee to come out is not included in the fee to do the work. AB May said the fee can be included if i decide to have them do the work. Then I found KC Water Heaters. The above companies do have good reviews, but with KC Water Heaters, there's a review from someone who said Chase called him and walked thru the process how to get his water heater running again. Another reviewer was able to get an estimate by sending detailed pictures and a video. So I called and Chase called back. He had me send detailed pix of my unit. He stated he likes to walk people thru the process of relighting their pilots or sending them helpful videos before charging for a whole replacement. Given the age of mine, we decided to replace it. He said they could replace the thermo coupler only but then there is the risk it might not stay lit and then I have to pay for them to come out again. My estimate was $1595, including the expansion tank. If they needed to replace a pressure valve, it would be $100-$130 more. Cooper showed up, and there was concern with my older galvanized pipe around the pressure valve. A plumber should do that. My tank itself was still in good condition. Cooper called Chase and explained and Chase suggested replace the thermo coupler and remove the expansion tank. That cost me $225. They don't do plumbing or HVAC, but I told them my heater/AC is probably old and who knows when I'll need new and want a company that operates they way they do in how they treat customers. They gave me the name of an HVAC and also a plumbing company. Hopefully I won't need either one any time soon. But with my water heater, I would never call anyone else except KC Water Heaters. read more

Another company looked at my hot water heater for 30 seconds before trying to sell me a replacement. When I reached out to KC Water Heaters with a description of the issue, Chase called me and talked me through how to get it working again (and gave me a significantly lower estimate on a replacement if needed). Highly recommend KC Water Heaters: honest, knowledgeable, and professional. read more

Called KC Water Heaters after looking at all the positive reviews on Yelp and I have to say I'm not disappointed. I left them a message to call me and they got back to me right away. Mine wasn't an emergency situation so they came out the next week. We set a day and time and Chase was right on time. The install went smoothly. They only use Bradford White which was what I wanted anyway. They installed the water heater, a pressure valve, a new expansion tank, plus I wanted it in a pan with a drain line running to my sump (just in case). Best prices in KC area. I'll recommend to anyone who asks! read more

I'm happy to post a great review for a great company! Our water heater was pushing 15 years old. Still working but starting to leak from the bottom on occasion. I got bids from several companies in the area, most charging around $2300 and interestingly, more for a 50 gallon gas vs 40 gallon. I think I filled out the online email from KC Water Heater website and Chase quickly texted me asking for photos. I sent several over and he called pretty quick after. He was VERY detailed in all they would replace, install, even zooming in on the caps at the top that had melted. I love that their website had videos showing/explaining the process of replacing the water heater. They had "package" pricing depending if you just needed the water heater, if you also needed things like a new pressure valve due to age, the expansion tank (which we didn't have) so rather than nickel and dime all the parts, it was pretty much packaged up front. The quote they sent over we VERY detailed with every step of the installation and every part included, as opposed to others that basically sent a quote that said "Install 50 gallon water heater....$2300" BEST PART they did not charge more for a 40 gallon VS 50 gallon. They also replaced part of the vent to help the quality of air flowing out of the house from the top of the unit. Cooper and Logan showed up exactly on time, took about 2 hours and even helped clean the area a bit (we had some junk tucked behind for storage) and pulled that out for me so when they installed the new one that area was nice and clean! Very friendly, answered a lot of my questions and explained all. Paid $1715 for the whole deal (it will vary based on what you need but we pretty much needed it all.) Wish they did more than this as I would hire them in a minute for other plumbing but I appreciate that the focus mainly on this so they have become experts at it. Five stars! read more

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Fast, thorough service and Chase was friendly and knowledgeable. Overall they made replacing my water heater easy.

My wife and I live in Arkansas and needed to replace a water heater in my Mother's North KC home. Being 3+ hours away, I was a bit uneasy. I scoured the internet for hours looking for someone I felt was reliable. Enter KC Water Heaters. After reading the glowing reviews that customers had written, I shot them an email with the details of the project. Chase promptly called me and discussed options. In short, this was absolutely one of the best service experiences I've ever had. Chase's great communication, kindness, installation, and customer service were without flaw. If you are in the KC area and need a water heater replaced, don't hesitate to give KC Water Heaters a call. Thank you Chase for everything! read more

If you are looking to replace a water heater, this is the guy. I called around and got several quotes. KC Water Heater beat the prices by a hundreds. Chase is the owner/operator of a one man business that gets it done right. The previous plumbing company didn't install my water heaters correctly and they were back drafting, ultimately causing one to fail. Chase took the time to work with me to find the right solution that would eliminate back drafting and keep my family safe. Once we decided on a solution Chase had it installed within two days. He has great prices and service because he specializes in water heaters. He takes pride in his work and does it right. The pipes look like artwork. All the angles are perfect and he connected directly to the water heater with rigid pipe and not flexible lines. Most important of all. The family had hot water and my wife was happy. read more

Great service... arrived on time and completed on schedule. Great workmanship. Fair price Would Highly Recommend. read more

The installation of our new water heater was absolutely the best plumbing experience I have ever had. I called KC Water Heaters on Monday and it was installed the next day. Chase explained in detail what needed to by done and why it needed to be done and in a way that a novice could understand . He did this before the work began. He even took care of some of the plumbing that was outdated in the house even though it was not part of the job. His price was way more than fair. The work was done well and precisely and included the water heater, venting, the thermal expansion tank, a pressure regulating valve, a water main shut off valve. The clean-up after the work was amazing and the basement looked better after the job than before. I can't imagine why you would have anyone else install your water heater including doing it as a DIY. read more

Chase and team were so great to work with. He really took the time to explain everything and put me at ease. The price, the speed and efficiency, and the customer service will have me recommending KC Water Heaters to everyone! read more

Absolute top notch small, local business - Chase is the guy you want to be in business with. Smart, super knowledgeable, and exceedingly fair. I wasn't excited to get a new water heater - I hate the whole repairman process, and then our tank blew a couple months before we were going to do it. Install was completely painless. What a thrill to be done, to have the process be fast and easy with no sales baloney - and to now feel like we are likely set for quite some time. Slam dunk. read more

No need to call anyone else but KC WATER HEATERS. CHASE and his brother Cooper were professional and answered all my questions. They quoted a fair price and I'd recommend them without hesitation. Nice to know that there are people who still take pride in their profession. read more

Called Chase after a bad water heater experience with another company. Chase was incredibly helpful, came as soon as he could, and replaced our water heater for less than half what the other company quoted. If you need a new water heater, save yourself a lot of time and hassle and call KC Water Heaters FIRST! read more

Cannot say enough good things about this company! Chase and Cooper were knowledgeable,efficient,helpful and polite. Call them and you will not regret it! read more

Chase brings expertise, craftsmanship and amazing service - at a reasonable price. I highly recommend him. He makes sure your whole setup is safe and reliable. I am so grateful to have found him and his business. You will be, too! read more

Fantastic job at a fair price. Kind, considerate, and very knowledgeable. You can tell Chase takes pride in his work and is an expert in this field. I cannot recommend any higher; simply awesome job and awesome guy. read more

We were blown away by the fantastic service Chase provided when we had a water heater fail and needed a replacement fast. He was extremely professional, thorough and was the most competent service professional we've ever encountered. His work is meticulous and he paid extra special attention to making certain that he protects your property as he lugs these heavy tanks in and out. He is a class act and we can't say enough good things about him. He's so good we wish he could help us with other projects but hot water heaters are his one and only focus. I HIGHLY recommend him to everyone!!! He's amazing. read more

Chase came out today to replace our water heater which is 15 yrs old. His work is professional, personable, clean, and efficient. He also took the time to explain what was needed and why, which I appreciate helps to put me at ease knowing what it going on. I will highly recommend him to friends, family and fellow yelpers. read more

KC Water Heaters won't try and sell you something you won't need. They replaced all my valves. Replaced all the piping connecting those valves to the water heater. Replaced my gas flex connection with pipe. Chase only does water heaters. I'm extremely happy with the results. read more

My husband and I suddenly needed a new water heater. We had thought to use another company but Chase was recommended to us. Boy are we glad we went with him! As a woman I greatly appreciated Chase's humble but confident comments and not talking down to me. None of my questions were made to feel silly. He came out the next day after spending time the previous day on the phone with my husband looking at pictures of our water heater and how it was set up. We had a solid quote before he came so knew what to expect. Once he got started everything went so smoothly and when he was done his clean up job left the place looking like he had never been there. We wished he did other plumbing items as he is really good! Don't hesitate to use him. We certainly will be calling him when it's time to replace this new one! DKW read more

I HIGHLY RECOMMEND KC WATER HEATER (the title written above is incorrect). The company's owner, Chase Thompson, is extremely conscientious and professional. He does an exceptional job and puts 100% of his efforts into the job he is committed to completing.He replaced my hot water heater and in addition, he also voluntarily replaced previously poorly installed parts that were not part of this job. read more

Chase is one of the best contractors that I have in my Rolodex. He is always on time, extremely courteous and knowledgeable, and always has my interests at heart, which may be the single highest compliment I can say. He is the only person I will allow to work on my property, my parents property and any of my investment properties. I wish I could give him 7 stars. read more

Call Chase now - don't even waste looking at other options for water heaters. Our water heater went out, and I first tried a larger name company in town - that was a quick mistake after they quoted an outrageous amount. I called Chase, but he wasn't going to be able to get to me for 2 days - we have 3 kids (one is a baby) so we needed hot water back ASAP. I went about scheduling someone else who gave me a quote over the phone and said they could probably come the next day to repair/replace. BUT it was what happened later that afternoon/evening that made us go with Chase - he texted me tips to troubleshoot, and when one thing didn't work he gave me options to try. This was BEFORE I scheduled with him. He was simply doing this because he cared and it's clear he loves what he does. After that, I cancelled my other appointment and scheduled Chase to come out in 2 days. It was worth the wait and cold showers I took. He walked me through options, pointed out things to be aware of and went above and beyond by replacing a valve on the main water line because he didn't feel comfortable with it - and he didn't charge me extra. Another example of the kind of guy Chase is. It's clear he's knowledgeable, honest and loves the work he does. I would recommend him for any water heater work and only wish he did more than just that. You won't be disappointed. read more

Service was great! They showed up when they said they would and even completed the work an hour early. I really appreciated them answering all of my questions and taking the time to walk me through everything. Stellar work! read more

Chase the owner of this company was just incredible. very knowledgeable and he is the person that does the work. He is a master plumber and the quality of his work really shines through. He was very thorough in the work completed and left the area cleaner than when he found it. This is a quality company that I would highly recommend. read more

Chase installed a water heater and expansion tank for us about a year ago, and everything has worked perfectly ever since. I feel very fortunate to have found Chase to do the work--he was very patient with my questions, very personable, and extremely professional. Furthermore, his prices were more-than-reasonable. I wish I could throw him more referral work, but I definitely recommend him anytime a friend mentions a water heater problem. Good to meet you, Chase, and best of luck! read more

Great work! Affordable, very professional, no pressure and explained everything thoroughly. Highly recommend

There aren't enough positive things to say about Chase and his company. We had an emergency and he was so quick to respond. Gave us all the pros and cons of more expensive vs affordable. Didn't try and upsell at all. We went with the cheapest option because it met our needs as discussed with him. Really great experience. read more

My husband talked to Chase on the phone for awhile when he was calling around to find someone to replace our very old water heater. Chase spent a good amount of time on the phone with my husband, explaining things to him and helping decide what all we would need to have done. Because Chase was so friendly, knowledgable and helpful, we decided to hire him for the job. There were some extra things he ended up having to do, and he did an excellent job. He even noticed our furnace was not vented properly (we had just bought the house and moved in, so thankfully had not used it yet!) and could have potentially been a very dangerous outcome for our family, so he fixed that for us as well. We highly recommend KC Water Heater!! read more

Decided to replace a 21` year-old water heater because of age and minor external corrosion . I researched several KC area installers , but chose KC Water Heaters based on their excellent reviews AND the time that Chase spent explaining the options , codes , etc . Chase gave us an appointment within a couple of days of my first call , and provided a detailed estimate which was far more complete , accurate and reasonable than other installers contacted . Chase is the licensed owner / operator of the company and is extremely knowledgeable , qualified , experienced, punctual and polite ! An overall 5-STAR experience . If you need a new water heater , THIS IS THE PLACE TO CALL ! read more

Chase is the owner/operator of this company and is heads and shoulders above his competition in the area. His pricing is very competitive and actually puts some of the bigger names(looking at you Bob Hamilton, tsk, tsk) to shame. Chase showed up exactly when he said he would and had the work done in a timely manner. He was more than willing to explain every detail and to give some amazing advice for the future. He went above and beyond and actually corrected an unrelated issue at no extra charge. I could not recommend this company more! Integrity and proficiency at it's finest. read more

We had our water heater replaced today and are very pleased with the quality of workmanship provided by K C Water Heaters. Chase arrived on time, gave us a reasonable quote, and got to work. He finished in a timely manner and was professional, friendly and personable. He answered our questions and gave clear explanations. We would highly recommend this company. read more

Awesome service; very responsive, knowledgeable, honest and helpful. Provided a really good water heater with warranty at a great price as well as fixed the issue that caused the last water heater to go for almost nothing. I would recommend Chase in a heartbeat. read more

Look no further - Chase is as good as it gets. He quoted me a price before work began, but due to a variety of factors out of Chase's control, my install ended up requiring way more time and effort than he allotted. I was expecting a large bill at the end and he only ended up charging me a nominal fee above the original price. Chase is a class act, and I wish there were more tradesmen like him. read more