They took mower in, told it would take at least 2 weeks to inspect but called 8 days later and said what was wrong and needed approval for repairs. Then 2 days later, called and picked it up. Runs great!!! read more

I'm , new to the Lewisburg, Tn. Area and I needed my John Deere 1025R tractor serviced , so I took it in to Columbia Trigreen equipment, I spoke with Alex from the service department, after I told him what I needed done , he said it would take a week to get it done . I wanted the breaks checked , complete service , air filter bracket replaced , and all the hydraulics checked . I asked Alex to write it down and he told me no need I've got it . He also looked over the tractor and took a picture of the hood and said there was a scratch he wanted to document . nine days later after not hearing from Trigreen , I call them to check on the tractor . They did not know who I was or where my tractor was . The person I was speaking with said let me call you back in a couple of minutes. Four hours later I called back and a lady in the service department answered. I told her who I was and asked if they found my tractor ? She said yes but they haven't done anything to it yet . I asked when they planned on getting to it , she said first of the week . After not hearing anything for five more days I called again . The same women answered she told me my tractor was almost done and it was all under warranty so no charge . I said that don't sound right what was done to the tractor . She said the break adjustment, and the air filter bracket . I said what about all the other work I needed done ? Then I asked to speak to the service manager. She said he's on the other line he'll call you right back . Two hours later no call , so I called and asked for the store manger . He seemed to care when I told him about the crappy service . he promised to get the work done by the next morning , when I asked for a cost he said don't worry I'm going to give you a discount . I trusted him . My bad ! Next day I went to pick up my tractor 15 days after dropping it off . And got slapped with a $529.00 bill , I asked what about the discount and they lowered it $30.00 . They gouged me on labor, $179.00 for two air filters and an oil filter . They charged me $300.00 for things they said on the phone were covered under warranty. Beware these are not honest people . I will never buy another John Deere product . I would not recommend this business to anyone . Both the service manager, and store manager do not take customer service seriously. read more

I asked to have some minor work done on a chainsaw. The service technician said "no charge" and placed it in the back of my vehicle. When I got home and removed the saw from my vehicle I noticed it was NOT the saw that I had taken in and it was quite beat up. A new saw will be required and I cannot recommend this business. read more

The service department at the Columbia location is terrible! I brought my mower in because it started running rough and cutting out when on an angle. I also brought to their attention that the carburetor would leak fuel when on an angle. I called the day after they told me it would be finished (Friday) and they said they were just getting to it and it should be ready Monday. Monday when I arrive to pick the mower up they tell me they couldn't find any issues with the mower so they drained the fuel because they thought there was water in the fuel. I ask about it leaking (which they witnessed when I dropped it off) and they tell me they couldn't get it to leak again. At this point they hand me a bill for 72$ and tell me because they couldn't find anything wrong it wasn't covered under warranty. Needing to get the mower home and cut grass I paid and left with the mower against my better judgment (which they were aware of). When i get home, get it unloaded and started it starts leaking again immediately. I call the service manager and ask that he send someone to pick up the mower and please bring a loaner for me to use for the day. He informs me that he will pick it up and have my mower fixed and back to me by that evening but he can't bring a loaner. That evening I call back to Trigreen to find out when I should expect them at my home. The service manager explains that they still can't find anything wrong with the mower but they can get it to leak fuel when on a slight angle so they are going to replace the carburetor which they will have to order. He also tells me it should be delivered tomorrow (Tuesday) and I should have the mower back Tuesday afternoon or Wednesday morning at the latest. By this time we have been without a mower for 13 days when promised 5-7 days maximum for the service repair. Tuesday evening prior to Trigreen closing I call to find out when i should expect them to be returning the mower. The service manager explains that the part has not arrived and he's not sure when I should expect them to have my mower fixed. At this point I call the general manager to ask for a loaner and a refund of the original payment since the mower is under warranty and this is clearly a warranty issue. He tells me that he is not aware of the situation but that "He will make it right" and have the service manager call me right back. When the service manager calls back he tells me that I should have the mower back Wednesday evening but that he can't bring a loaner and he will have to ask about the refund of my original payment. Mr Baker the General manager still has not returned my call and as of yet I still don't have my mower fixed. Trigreen of Columbia has dropped the ball and definitely NOT made it right. I would warn anyone that is thinking about using Trigreen in Columbia to go elsewhere at all costs. read more