1. Tire City

    1. Tire City

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    Norfolk, VA

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    Tire City

    4.3 (28 reviews)
    Closed 8:00 am - 6:00 pm

    Services - Tire City

    Auto brake repair

    Auto engine repair

    Tire City Photos

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    10 months ago

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    8 years ago

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    6 years ago

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    10 years ago

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    10 years ago

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    9 years ago

    Fantastic job patching a tire. Came in on a Sunday afternoon and we were done in 15 minutes.

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    9 years ago

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    Review Highlights - Tire City

    I was here for about an hour, which isnt too bad because it was a Sunday and many other places weren't open.

    Mentioned in 3 reviews

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    Firestone Complete Auto Care

    Firestone Complete Auto Care

    1.7
    (39 reviews)

    Jonathan is super helpful. MY AC IS BETTER THAN EVER!! Please go and buy a credit card it helped me…read morepay and I would totally recommend to everyone.

    Disappointing Customer Service at This Firestone Location…read moreI've been a loyal Firestone customer for a while now and have two vehicles with lifetime alignments at this shop. I was even planning to add a third, but after my most recent experience, I'm seriously reconsidering. Brought my car in because it had a shake at highway speeds even after getting the tires balanced somewhere else a couple of months ago. I made an appointment, explained the issue in detail, and even provided a printed summary of what had been done before, the symptoms, and a note about removing the wheel lock nut by hand (per manufacturer recommendations). Instead of appreciating the info, the front desk rep was short, dismissive, and condescending--not the first time I've dealt with that attitude here. After drop-off, a different employee called me and was actually helpful. He explained that the previous shop had overweighted my tires and that a proper rebalance should fix the issue. Seemed like a reasonable explanation, so I was hopeful. After driving it for a few days, though, the shake was still there, just slightly improved. I've mentioned road force balancing (RFB) to this shop before and was argued down and told that Firestone "doesn't offer that service anywhere." Knowing that wasn't true, I called another Firestone location nearby--and what do you know? They confirmed they DO offer RFB and even apologized that I had been misinformed. The Real Issue? Bad Customer Service The actual work at this shop isn't the problem--it's the way customers are treated. Instead of actually listening, the front desk rep acted like he knew everything and dismissed valid concerns. If he had just taken a second to check instead of shutting me down, I wouldn't have wasted money on a standard balance when I could have gotten the right service in the first place. Final Thoughts I've spent good money at Firestone and was planning to purchase another lifetime alignment. But dealing with this kind of attitude makes it hard to want to keep giving them business. If management actually cares about keeping customers, they need to address the customer service at the front desk because this kind of treatment is exactly why people take their money elsewhere.

    Tire City - autorepair - Updated July 2026

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