This ordeal has taken over 2 months to resolve. If we were short 1500 dollars my brother would not…read morebe buried... Trying to understand why it takes you all over two months to return the 1500 dollars on a check you should not have cashed????

Horrible service. My grandmother had a plot already purchase here. So had no other choice but to…read morego here. Didn't have any snow removal prepared. Days before the burial. And had to wait the day of her burial because their equipment couldn't get through the snow. No consideration for the people who are already going through a hard time.

Karla Cole and her staff did an amazing job on arrangements for my sister.The staff was…read moreprofessional caring to the family members and there needs.The staff reached out to me through text of needing any comfort they have info that I could use to comfort me or give comfort.

Professional and caring are only a few words to describe our interaction with the James H Cole…read moreteam. Karla was compassionate from the very start and made a very difficult time in our lives very seemless. My family would recommend James H Cole Home for Funerals with no hesitation. Thank you for assisting in making my mom's final wishes come true. L. Bromley

I was a guest at an inurnment and the care and consideration that was given to the family and…read moreguests was excellent. It was a bit dicey due to a goose nest near the mausoleum, but the staff had extra personnel there to shoo the aggressive goose away without hurting him. The Rosa Parks Chapel is a beautiful, peaceful building. A very touching building to have a brief prayer before the inurnment. And the Detroit history is remarkable.

The cemetery is beautiful and we were invited to a family and friends day... why was a over zealous…read moresalesman kept talking about his personnel ministry instead of talking about the organization he WORKS for which is WOODLAWN. This effects your future clients when over zealous people and he kept boasting about him being a Minister of the Gospel. I have been at my Aunts funeral the staff was gracious but this Person did not work there at the time. just thought this should be brought to your attention....Our family was honored at that time Really disappointed I the salesmanship of this person.

very accommodating to our family in this period of our lives. We would consider them again if the…read moreneed arises

Mr. Clora is very rude and disrespectful. All of his secretaries are unprofessional also. They…read moretreated my family horribly without compassion!! Highly overrated/ over priced establishment, Mr. Clora makes his employees look incompetent. The only answer they ever provided was I don't know!!

David Akins presented me with an urn for my husband's cremation/ memorial service in 1991. While…read moremaking pre-arrangements to have my ashes interred with his, I discovered that Akins had ashes interred at Great Lakes Cemetery under my husband's identity in 2018--MORE THAN 27 YEARS LATER. He refused my requests for records/information. Although there are obvious violations here Michigan Dept. of Licensing and Regulatory Affairs (LARA) could find none, leaving me to seek redress through expensive legal fees. I recently learned his is among only 9 funeral hames to face state suspension for pre-paid funeral contract violations. My rating would be "0," but that was not an option. PEOPLE BEWARE!!!!

When you choose a funeral home you are trusting them with your loved one that you just lost. This…read morefuneral home has disappointed my family and I greatly. Firstly, for the viewing of the body the room they selected for us carpet was extremely filthy. There were no chairs for the guests. When we mentioned the chairs they told us, it was better to socialize with no chairs. Then we had to ask again for them. The viewing was from 4-8 literally at 8:00 they said " the viewing for the ----- family is over" How rude. We are grieving. Its not like we were lingering. The guests were gone. It was just my family. He could have been nicer. To top everything off they lost my family members earring!! He always wore that earring and didn't look the same without it. That broke our hearts. Fortunately, the next day they did find it and brought it to the funeral. We were grateful for that but all in all the experience could have just been A LOT better. I wish we would have picked somewhere else.

Funeral Service was excellent. He looked just like himself as if he was sleeping. The staff was…read morevery good tending to the families needs

The staff was very unprofessional and I was very displeased with the services. The inside of the…read morebuilding was extremely warm and poor lighting in the building. The family car was supposed to arrive at 10:45 am, the family hour started at 11am. The driver arrived at 11:20 am, the pickup location was less than 6 blocks from the establishment. The staff was not accomdating towards the family. Due to the pandemic, only 25 guest were allowed to sit in the service. When asked about live streaming the service, I was told by a female staff "That system is down". Family and friends were unable to hear the service or get closure to say final goodbye's. The female staff became upset, due to guests wanting to view my deceased family member before the service was over, she decided to "shut the service down", and close the casket. This establishment should be embarrassed for the poor services rendered. Dr. Ebony Whitford

We had the most fantastic loving care from Alberto and Marcus today (Saturday June 18, 2022) while…read moreplacing my dad's ashes in the niche/final resting place. They were kind loving and respectful beyond words, qualities that are so appreciated and in need at a time when families are most vulnerable. Their genuine kindness and compassion was felt by all of us and I had to take the time to make it known! God bless them!

As hard as it may seem to believe to some people, there are some cemeteries that are sub-par…read more Worse than that, they are just downright disgusting. Luckily, for a select few of my family members that have passed, the Mt. Olivet Cemetery is NOT one of those places. Admittedly, I hadn't been back to this location in probably 8 years. I don't have many family members buried there, and those who are buried there are members I was not as close to (either because they passed when I was young or before I was born, or because we were not close family members). Either way, I never remembered much about going out to this location. Maybe it's because I'm older now, or maybe it's because my older family members are starting their (hopefully) slow decent from the prime of their lives, but this is the first time I've ever truly paid attention to how this cemetery looks. Now, I was only there for about 45 minutes, but I think it was long enough to truly take in the location. First off, the grass was green and well kept, and the crypts were not dusty or dirty. Again, you may think that goes without saying, but unfortunately that is not always the case. The pavement, at least the roads I traveled, were free from potholes and graffiti as well. Lots of people I spoke with assumed that it would be a very bad cemetery due to the location in Detroit, but I did not find this to be the case. If you don't mind the hike, depending, of course, where you live in proximity to the cemetery, I think it's about as good as you can get in the Metro-Detroit area to have your final resting place - but let's hope that, for all of you reading this, that date is far away in the future.

I was totally devastated when my Mom passed away, although I hadn't shed any tears. There was too…read moremuch to do. Ms. Rita's calm and loving deamenor was so comforting, that I felt like a family member. She took her time to explain each process to me, and also gave me a packet that provided information from the beginning to the end of their process. She also reassured me that I could call back with any questions. Mr. Glass showed me that he truly understands the meaning of 'value-added service', when he stayed late to fill my Mom's urn, and all of my wearable urns, so they would be available to give to my out-of-town family members and friends. I couldn't ask for a more comforting, pleasant experience! If I could, I'd give them 15 stars!

It's very rare that I make reviews, but I took out time to inform those that are looking for a…read morefuneral home to please look no further. The service my family and I received was exceptional. They paid attention to detail and put my family and I at ease. This funeral home made the planning seamless and less painful as possible. This place really cares and I highly recommend them for all services.