A great auto auction.. I purchased many late model vehicles here over the years.. Thank you!read more

Dealers only. Great Service and can handle your needs to buy and sell a vehicle.read more

Great customer service! the best auction i have been to yet. Manheim Dallas has horrible customer…read moreservice and im glad to have found an auction that really does put the customer first!

This place is horrible. I was running behind on my car payments and got repo. I contacted my…read morefinance company and told them I was going to make the payments to get my vehicle back. I was told that the repo company was going to hold my vehicle until the payment was made which was fine. When I paid the final payment on my vehicle and contacted the repo company they told me that it was sent to metro Auto Auctions even though there was hold put on it. When I went to pick my vehicle from metro Auto Auction I found that there were items stolen and damages done to the interior of my vehicle. I tried to talk to them about and they were just beating around bush. Try to contact thier manager and they don't answer thier phones or respond to messages. I can't believe they're in business. The lack of professionalism at this establishment is beyond ridiculous.

Bought multiple cars from here, always probably overpaid slightly which is fine…read more Well I just bought another car and had it delivered, I was never informed they were delivering it, just dropped it off with damage the hood and grill that were not shown in the pictures. It was obviously backed into. Filed a complaint and there response is that I accepted it "as is" since it was delivered. I was never there when delivered, when I asked for the document I signed to accept delivery I get no response, imagine that. Stay away from this dishonest company at all costs.

Great customer service. Very helpful during a difficult time after a wreck. Best of all was able to…read morego to the location to complete the paper work.

Update! .... to this day I am still finding out more and more stuff. They wetr supposed to fix the…read morewindow motor in my car and since they didnt have the tool, they drilled out the screws and then sip tied the motor in. They sold me a lemon and hid all the problems to it. They buy shit at auction, hide all the defects and then sell it to suckers like me. Stay away. -----really wish I could give them a better review but this was the worst car buying experience in my life. They sold me the care I have wanted for the last 10 years, so it really could have been a home run. First, the main issue is that they tried to hide engine issues by clearing the codes long enough to sell the car. - That right there says a lot about the company. I won't go into the 4 trips out there to get things fixed (45 min away) or the breakdown on the side of the road on my way to their dealership that I had to pay for or the door handle that is now not working right because they tried to fix the window that wouldn't go back up. (which they told me was the window motor, charged me to replace it , and it wasn't the window motor) They sold me a car with a ton of problems and then had me keep driving out there over and over again and leave my car so they could fix it until finally I gave up. I am taking it to a Chrysler dealer Saturday and sending them the bill. They buy hot rodded cars at auction and flip them for a quick buck hiding any issues they have. They give you a 3 month warranty on ONLY the main parts - (Engine, Drive train failure etc.) Had they simply told me about the issues I could have planned ahead and taken care of them, I would have probably bought the other SRT-6 they got in. STAY AWAY!! ---- The dealer offered to fix the problem if I removed the yelp. I decided I shouldn't have to take it down before they fixed the issues they hid from me. I will fix it myself. This is my last message to him. ----- You know what. Nevermind. I was trying to get you guys to fix this on Principle. It would have been a lot less expensive to take it in and get it fixed myself. You sold me a car with. 1. Broken motor mounts. 2. A bad Intercooler pump. 3. A battery that was way to small. 4. Bad terminals that had to be replaced. 5. A bad door lock actuator pump. 6. A bad smog pump. 7. bad crank shaft Positioning sensor 8. Bad cam shaft positioning sensor 9. A cracked dash 10. D side Heated seat that doesnt work. And all you had to do was fix the 3 things that the check engine light (that WAS turned off) indicated. And I would have accepted my losses. But you try to fix the problem by replacing it with a used part that is older then the one I have and that is faulty. Then try to to tell me you didn't know there were any issues? You had a machanic under that hood working on the car before and after the sale. I am not removing the yelp review. That is the experience I had with your dealership and it is staying up. Adjustments to the yelp review and any other reviews will be made based off my experience from here on.

Amazing! NOT in a GOOD WAY. I communicated with a sales person (Lynn) after seeing the car listed…read moreon ebay. relatively prompt response, I requested a few additional photos of the car, I was told she would take them and get them right to me....a few hours later I followed up..the next day I still hadn't received them, I followed up again. Finally, a few photos, only some of what I requested, but it was a start. I responded to her email with about 5 simple to answer questions... annnnnd, NADA... no response. I followed up a few more times... NADA... I can only imagine they were evading my "Are you ok with taking the car to the nearest manufacturer dealer for them to perform a pre-purchase inspection, at my expense"... In looking at the photos of the car a nearly $60k "sports car" you can see the tires are dry rotted.. That in itself should have given me the insight I needed to know about them... But, I was still giving them the benefit of the doubt.. guess I shouldn't have.. I encourage them should they see this to contact me, and try to move forward in a professional manor, that would make up for the lack of follow through....and I'd be happy to have a good reason to modify this review.. Anyway, if they don't even want to (or put any effort into) sell a car, I can't even imagine what would happen during the after-sale if something went wrong.. I guess their internet reviews are pretty accurate. Buyer Beware....

Pretty good car test driving AND buying experience: if you're clueless and can't pay attention you…read moremight feel like the haters but you can reject all add-ons and pay the price on the website. I would do it again in a heartbeat!

I had one of the most frustrating dealership experiences I've had while car shopping at EchoPark…read moreDallas / Grand Prairie. I went to look at a 2025 Mazda CX-50 with about 25k miles listed around $25,999. The CARFAX was listed as clean, but the vehicle itself had very obvious visible collision damage. Several panels and a door were misaligned, loose, and looked like the vehicle had been sideswiped. When I pointed this out, I was repeatedly told it was "dust," "dirt," or "wax" despite the damage being clearly visible. It took a lot of back-and-forth just to get anyone to acknowledge the condition of the car. Things got even worse once financing was discussed. I offered roughly a 20% down payment and was trading in a vehicle with positive equity. I also have essentially no other debt, a stable career history, and strong credit. Despite that, the terms presented to me were about $12,000-$13,000 down with roughly 11% APR on a $25k vehicle. I was told several banks had "flat out declined" me, including Bank of America. The salesperson repeated that wording multiple times: "flat out declined." That immediately raised red flags for me because I've had a long-standing relationship with Bank of America for years and have multiple accounts with them. Then the story suddenly changed. I was told that if I purchased their extended warranty, the deal would magically improve to something closer to about $2,000 down and around 6% APR. In other words, if I bought their warranty product, my rate would drop dramatically and the down payment requirement would suddenly disappear. When I asked them to put those financing terms in writing, I received a lot of pushback and they were very reluctant to provide anything documenting the offer. At one point, after hours of going back and forth, I was even told that if I had the money available I should just pay for the vehicle in full right then and there. I spent over eight hours at the dealership dealing with delays, pushback, and waiting while trying to get clear answers. After leaving the dealership, I contacted Bank of America directly and was told something completely different. They informed me that I was not declined and indicated they could finance the vehicle and provide a lending ledger if necessary. That directly contradicts what EchoPark told me in the showroom. I am still waiting for confirmation of which lenders my credit was submitted to and the results of those applications. Despite multiple calls, texts, and emails, the dealership has been very slow to provide that information. Given the resistance to putting financing terms in writing and the difficulty obtaining my credit application results, it raises serious concerns that the bank's actual approval rate (often called the "buy rate") may have been marked up by the dealership for additional profit. Between the visible damage being dismissed, the financing terms changing dramatically depending on whether I purchased a warranty, being told banks "flat out declined" me when the bank says otherwise, and the resistance to providing documentation, the entire situation felt extremely questionable. I ultimately walked away from the deal, and based on my experience I would strongly encourage anyone shopping here to request all financing terms and lender responses in writing and verify them directly when possible.