This facility and the staff are superb. Everyone was super friendly and accommodating as I was a…read morefirst time Sutter Health client. This location has parking in front but also in back in the garage. Highly recommend for any urgent (non urgent) requests!

I came in for sinusitis treatment, specified it was not allergies as I have no history of…read moreallergies. The nurse tried to tell me I had allergies even after I told her I've never had allergies several times and had sinusitis previously. After all of this she still said "yeah allergies are tough" in a condescending manner before leaving. Thankfully the doctor listened to me and gave me proper treatment, including antibiotics and a referral to an ENT. I don't understand why people like the nurse go into healthcare, they don't listen to their patients and think they know better meanwhile I had (and still have) chronic sinusitis so bad that I have now been through 4 rounds of antibiotics and might need surgery. I'm glad she's not a doctor because I would feel sorry for her patients. I would give the doctor 5 stars as he was knowledgeable and helped me on the path to recovery. Nurse has no business in healthcare and I hope this urgent care realizes that eventually.

I came here today to get routine lab work done. This location is close to where I live which makes…read moreit very convenient. You can now make lab appointments on the app so that's what I did. Once I checked in they called me right back. I let the lab technician know that I'm a hard stick. She took her time with me and said she wouldn't poke me unless she found a good vein. Luckily she found a good one on her first try. I really appreciated that she listed to me. She was so nice.

I'm writing this review to try to save some of you the lack of care, compassion and professionalism…read morethat I encountered while dealing with the Sutter health or Palo Alto foundation team of doctors. I was mislead by some positive reviews that I found on this same platform. My family and I were in need of a new primary care physician. So I made appointments for all 3 of us. I suffered from mental and physical disabilities, and I must say that this past year was beyond difficult for me and my family. I had to see a couple of physician assistants because I guess Dr. Sudha Saduvala is pretty busy. I find it extremely frustrating the amount of paperwork that we as patients have to sign to give these doctors permission to look at our health history. Somehow they were able to access my information as well as my pharmacy's information. They however seemed to be too busy to do a complete and through review of my current medication lists. They just went by what they saw on their computer. Which wasn't up to date. Then once I had seen the PA, I had already scheduled an appointment to see Dr. Sudha Saduvala. An appointment they tried to reschedule stating that she needed more time. I stood my ground and said that I couldn't wait. My appointment was going to be through telehealth due to my mobility issues. I had the appointment and the doctor listened to some of my complaints and needs and dismissed some other ones. I was referred to a few specialists which had ridiculous amounts of waiting just to be able to get some tests done. We had double insurance coverage for a period of time, and I had made that very clear to them. The tests were not going to be performed during this double insurance coverage period. I had printed out the necessary DMV paperwork to take to Jose Escalante PA to be filled out so that I could get a disabled placard. I had spoken to him through telehealth and he had assured me that he'd be able to fill out his portion and sign it. I had to secure a ride to go get this paperwork done. I move slowly due to me being in pain 24/7. We were stuck in traffic for almost 10 minutes, so I called the doctors office to let them know that I was almost there. The lady that I spoke to on the phone said that it would be fine. I got there and I checked in. I was told to take a seat in the waiting room, and I did. Imagine my surprise when all of a sudden I saw PA Jose Escalante walking right pass me on his way out of the door. I said, excuse me where are you going? I have my paperwork filled out, there's just a couple of things that you need to fill out and your signature. He ignored me and continued to walk away towards the parking lot. I pulled out my cellphone and started recording the incident. It made no difference. I hardly ever leave my house and it took a lot out of me to go to this appointment. I haven't been feeling well for over a month. I however was able to contact another doctor who I had seen before and she agreed to see me the day after I contacted her. She was kind, patient and compassionate. I got my DMV paperwork filled out. Oh, it turned out that the receptionist had left me a voicemail which I didn't even receive. They just went ahead and canceled my appointment without actually talking to me. Why is it that almost every doctor feels or thinks that it's ok for them to change or cancel a patients appointment as if it wasn't a big deal, and there's nothing we the patients can do about it. Yet, if we dare to canceled, reschedule or not show up for an appointment. We have to pay a cancelation fee? A no show fee. I read on a sign posted in a waiting room of a doctors office that it's ethically correct for them to charge up to $150 to us patients. Does anyone else feel like this is unfair? Anyways, I just wanted to share the bad experiences that I had dealing with everyone within these medical corporations. I'm tired of being treated this way. Especially when they make me feel like it's my fault. Hey people, not everyone who expresses their feelings or opinions has to be given a diagnosis just because someone doesn't agree. How about you start treating people with the dignity and respect that everyone needs and deserves? I sure hope that this new year brings me better luck with dealing with doctors because I'm still in need of treatment. Happy New Year to everyone. Especially those who have had experiences like this.

Professional, upfront about pricing and insurance, easy to communicate with about appointments and…read morerescheduling. Knowledgeable staff. The only thing that sucks is that you cannot make a payment online and you either have to tell them your credit card information over the phone or you have to walk in there in person.

Very professional and knowledgeable. I have been going here for 2 months for my knee replacement…read morePT. Great staff!

BEWARE!! This medical group charges an extra fee of $3000 per year to be in their "Concierge…read moreService". This is in addition to your health insurance. This adds NO VALUE. The additional fee must be for wealthy Los Gatos patients who feel they need to pay extra to feel good about themselves. For that kind of money I want a doctor who graduated from Stanford, not Ross College of Medicine. What a scam. Total scam.

I was surprised to see so many negative reviews! I've been a patient here for about 3 years now. My…read morepast physician has since moved to another city, so I mostly see Kindal and Andreas who are PAs. Both of them are wonderful! I'm luckily in good health, so I really only go in during my yearly wellness exams. Both of them are kind and go through everything thoroughly. I did see Kindal last year for a knee issue I was having and she got it sorted out for me quickly and got me started at physical therapy. I have had no issues with the front office staff. I always get checked in quickly and my lab orders get sent in quickly. Don't let the bad reviews steer you away from here. I've been happy!

This was my first time attending an appointment at this location and let me tell you to not get…read morefooled by the pictures they have on Yelp. It does not look like that. Only the last picture of the outside. The entrance does not look welcoming, the waiting area needs more natural light and it looks dirty. I did not sit down bc this place does not look clean. The front desk Latina was too busy have a conversation with another employee about whatever and I had to wait 5minutes until she was done. It was for sure not related to work. By the time see took my information it was too late for my appointment.

Best PP location in San Jose!!! Easy to get an appointment. Wait times aren't too bad. The nicest…read morestaff. Nurses are so knowledgable. They always ask to make sure I'm okay. There are locations by where I live, but I will make the 20 minute drive here because I know how good they are. They usually always have what I need in stock, otherwise, they write me a prescription for my preferred pharmacy. Always felt comfortable coming here and will continue to come here.

Ray, the front desk at building B this morning, feb 18, 2026,, was amazing! Such a breath of fresh…read moreair coming into kaiser and checking in. He was super friendly, very detailed oriented about getting checked in and all collections needed, and super personable. He was a delight! Was able to check in patients and greet workers, and give me an ETA on the doctor arriving back from ER. He ran the show in the waiting room. Superb!! If you only look for female administration folks, you are missing out being so narrow minded!

Absolutely horrid. Today 4 transfers to return a call--after…read morethey left a v.m. with an "internal call back number". My spine surgeon is trying to get me in for immediate treatment--it's bad and very painful. When i finally get through--38 minutes later they say: We are on strike. Call back in a few weeks!!!! This is how they always treat you. We are nothing more than numbers who pay for them to operate and exist. They barely know you as a person/human anymore. Terrible, terrible, terrible. You'll never see the same doctor twice either. Turn over is super high.

I am VERY disappointed in the lack of customer consideration I recently experienced at Silicon…read moreValley Sports Med under the leadership of Dr Tiffany Gorman. I proactively sent an email to my doctor (Dr. Doscas) asking about some recent tests and prescriptions only to be notified that my doctor has left the practice. While Dr. Doscas was a great doctor, I'm puzzled by how this was all handled. I received no email or comms from my doctor, the management team nor was I given any guidance on next steps in switching doctors. This is unacceptable. I should have been proactively notified and should have been made aware of my options ASAP. I called and texted the office several times to speak to Dr. Gorman about my experience but did not receive a call back. Instead, I received an impersonal, cold and sterile letter a few days later notifying me that I needed to find another doctor. I would not recommend this practice to anyone given the sloppy nature of my situation was managed- it's completely unacceptable.

Dr Gorman is great and her medical team are great. However, after seeing her practice for more than…read more15 years, I'm now not able to be a patient because I haven't had an appointment in over 2 years and she isn't taking "new patients". Watch out for office policies that can spring inconvenient surprises. I'm on the search for a new doctor now, and that sucks because Dr Gorman has been my go-to. Pretty unsettling.

My first experience was fantastic. I was greeted and treated by friendly knowledgeable staff from…read morethe time I arrived till my leaving. Very helpful,respectful,caring. Would definitely recommend to family and friends.

I went for an appointment with doctor (appointment made thru ZocDoc), only to be told that dortor…read morewas just supervisor and was 200 miles way (Sacramento). They had only nurses practitioner. The nurse (Robert) was less than helpful, did not seem to care about my condition, did not offer any suggestions. I left less than a minute after he entered the exam room since he had nothing to offer.

Dr. Kathleen Tran at the Kaiser Dermatology Department on Cottle Road is truly exceptional. From…read morethe moment she walks into the room, she is warm, attentive, and genuinely present. Her bedside manner is outstanding--she listens carefully, never rushes, and makes you feel heard and respected. Dr. Tran has an incredible attention to detail and takes the time to thoroughly explain findings, treatment options, and next steps in a clear and reassuring way. What stands out most is her genuine care and concern for her patients--she is thoughtful, compassionate, and clearly invested in achieving the best outcomes. It's rare to find a physician who combines such clinical expertise with true empathy. I am extremely grateful to have been under her care and highly recommend her to anyone seeking a dermatologist who truly cares. Thank Dr. Tran for all that you do for your patients.

Most of the staff are nice…read more I don't like how most office make you check in in the front lobby and some still at the Doctor office. Makes me very confused so that I had to look at the app ahead of time to see where I go to check in.