These bums lied to me more than an ex wife!!!!!!! TOTAL CROOKS!!!!! Didnt get vehicle back on time. have to wait 2 EXTRA WEEKS!!!!!! Day before we're supposed to get it back they call and can't find headlights and "claim" none anywhere in the country so have to use aftermarket. 12 seconds online and I found 33. Said truck was all done except for headlights but a week later they call and want $ for other parts insurance isn't gonna cover. If truck was done then why ask about other parts a week later and want $????? Had to tell them 4 TIMES about parts they didn't have on estimate and have them order them!!! For a place in business that long, you would think they know what they are doing but I wouldn't take a bicycle there!!!!!!!!! read more

These guys did a professional repair. There was a couple minor issues that weren't to my satisfaction, but they fixed it no problem and even gave me a rental car while they corrected the issues they went above and beyond ! I'm super happy with the experience and with my car and the quality of the repairs. These guys are professionals. read more

Lost a loyal customer- when you don't return phone calls and allow east Lansing to do shoddy work to a customer's vehicle you don't deserve my business. Me and my Mercedes will be permanently moving on...but you still will be held accountable for NOT doing the work on my car that you promised and cashed the checks from my insurance company you said you were going to do..yes I notified them as well...shame on you.. read more

Tripp's Collision - Jackson - Running Light works here. Accident broke the light. Picked up car after repair done..still doesn't work... - Body Shops Near Me - Jackson, Michigan

I'm back on here today to say that i was totally wrong. Fact is that my granddaughters car that her boyfriend had towed to Tripps in Jackson had no up to date insurance coverage (boyfriend had been taking her $ for payments and pocketing) so she is in Lansing and trusting him and he is telling her all these stories since it was taken to Tripps. So as my last review was totally wrong read more

INSURANCE FRAUD!!!!! Had car for almost a month and gave me paperwork for service that was never completed read more

I scraped an auto at a gas station, which took the plastic trim off my rear passenger side fender and a small piece under the passenger-side door. I took it to Tripps for an estimate, telling the gentleman who assessed the cost of repair that, depending on the cost, I intented to get at least one more estimate. Tripp's estimate was $95 to repair. Since it wasn't a huge cost, I consented to the repair by Tripp. I took the car in for the scheduled repair, but received a phone call, a "good news bad news" call. Apparently, the man who examined the repair to be made failed to assess the damage correctly. He did not include in his order a piece that was needed to completely repair. This was not a hard repair to examine or assess, and after all, this is what he does for a living. The bad news, the total bill would be $495. From prior experience, I have found that Tripp's low balls their estimate to get the work and then comes back later with a higher price. They've had my last repair. This may be how they can afford to eat your deductible. They go back to your insurance and increase the cost of their original estimate. I wrote them a letter on their Messenger Facebook about my disappointment, but did not get a response. Why should they; they already had my money. read more

If you want your vehicle painted a different color, scratched up, have dented up, and have overspray all over the vehicle... take it to Tripp's !!! This place is the worst body shop I have ever come across. No professionalism and no f@#ks giving at all. Was told some of my issues would be taken care of ... you think I'm dumb enough to let you to touch my vehicle again ??? NO THANKS!! 0 stars for me. read more

I hit a deer and did some extensive damage to the front end so I took my vehicle to Tripp's. My experience with Tripp's started off great ... As time progressed things started going downhill. We paid out of pocket as insurance was giving us troubles . They helped us by getting aftermarket parts to help cut down the cost. The estimate was $5100 but with some discounts for paying out of pocket it went to $4700. We did run into financial troubles which took awhile to pay for the parts. We did appreciate that they allowed us to keep the car there while we made payments. We got the parts and labor paid off and the work started .When we went to pick up the car nobody came out to talk to us or inspect it. It was " Here's your keys, thanks for your money, goodbye ." We drove it home and started going through things. We noticed a bubbling sound and opened the hood to discover an empty antifreeze reservoir. There were fluids all over the ground . The reservoir cap was not tightened down. The hood latch handle was also flopping around.I called and Brandon said "well this is the second radiator we have put in. That's the problem with aftermarket parts. We tried to go with the most cost saving parts but if it's the radiator we will have to get OEM and you will have to pay the difference." Car gets towed in. They text me "Your vehicle is back at your house. It appears that there must have been a bubble in the hose for the overflow as that is the only fluid that came out. The radiator was completely full. We bled the system, refilled, test drove it and confirmed everything is good. We also reinstalled the hood latch. It's a brand new latch and somehow just wasn't holding tight (it clips in, there are no bolts or anything to hold it in place)." Fast forward, we get the vehicle back for the second time and start looking through it again. There were two spider web looking cracks in the front bumper and chips in the front bumper where they put pieces together . The hood was not aligned right.  The molding for the windshield broke off on the driver side . The covers underneath both fenders were cut and were zip tied instead of bolted back in place. The windshield washer fill tube was disconnected from the reservoir. The trim on the front bumper was missing. The air conditioning was blowing out hot air. I decided to drive my vehicle to Tripp's to talk about my concerns with the job that was done . I asked to speak to Brandon as he was our point person for the whole project . He had mostly spoken to my mom as I work funky hours. The ladies at the front desk were really great and said he would be with us in a minute. Brandon approached us and I politely asked if we could go take a look at my vehicle that I just had work done on. He asks for my last name, I tell him . He rudely asked the ladies at the front desk to print off my paperwork, still having an attitude, and  stated that his "brother would be handling this as he is the shop manager". Well Phillip wound up not being in the shop so Brandon took us outside . I started explaining all of my concerns and was interrupted several times . He had every excuse in the book, going as far as to tell me "this is the problem with aftermarket parts" and "the reason things still look broken is because [we] reused some parts as we talked about." There was no conversation about reusing some parts. We have all the emails that discuss everything . He also stated the windshield molding was never taken off by them (Phillip later explained they had taken the molding off) . He said stones were to be blamed for the spiderweb cracks. But those were not from stones . The a/c he said was definitely working and a computer tested that. He started explaining the process in which we have knowledge of how this works . He was unapologetic, condescending, and downright rude. Things did get heated . At that point I stated I no longer wanted to talk to him. I would like to talk to someone else . He walked away yelling that it would be Phillip that would contact us. I take the car home and drive it around to run errands. It starts to overheat. I pull over, called Tripp's, and ask for Phillip. He sends a tow truck . We arrive at Tripp's where I go inside and ask for Phillip, he says he's bringing Brandon as well so we can go over everything with him. I did not feel comfortable talking about the vehicle with Brandon being there after the way he acted that morning. Phillip argued about Brandon needing to be there . I stated I would leave with my vehicle and figure out how to resolve this problem in other ways. I pulled Phillip aside and talked to him. While doing this, Brandon was talking to my mother about the emails and how we stated we were fine with reusing parts. He stated he would forward all the emails. We already had them and knew nothing was stated about reusing parts. Brandon was sent inside . After talking to Phillip he explained that sometimes the spider webbing happens when pushing parts into the bum read more

Paint started peeling within the first year, both the base coat and the clear peeled in a different area. The hood never fit right again, it shakes at highway speeds. The fender is crooked, and when I complained they were extremely argumentative downright scary. read more

By far the best place to go in Jackson for your auto body repairs. They did a thorough job of repairing the entire passenger side of my vehicle. And by thorough I mean these guys went above and beyond. My vehicle was returned to me better than I had dropped it off. And you can't beat having up to $500 of your deductible covered. The staff was amazing. Great communication throughout the process and the ladies up front answered all my questions whenever I needed to call. Josh, aside from being an expert repairman also has some pretty awesome ink and referred me to his tattoo artist. Phil the owner also came out at one point. You can tell he is not just the owner but engaged in everything going on. Overall it was an excellent experience and I highly recommend Tripp's to anyone in Jackson and surrounding. read more

Wow, wow and wow! You can't find a better place. Exceptionally friendly staff who take the time to answer your questions / concerns. The results of the body work on my car is outstanding. Completed the work on my car earlier than expected, so I didn't need to obtain a rental car. Thank you Tripps Autoshop! read more

Employees are polite. Did a great job repairing the damage on our truck and we got it back fairly quickly. Plus, them covering our insurance deductible was decent also. They will cover up to $500 on your insurance deductible or give you a rental car while yours is being repaired. Your choice. read more

I don't usually write reviews; if they do their job, that is what they are paid to do...however, I must say how pleased I am with Tripp's. Wonderful employees, on top of it and super friendly. Explained everything and the estimate of the cost was a nice surprise. read more

Do not plan on them to complete job anywhere close to the time frame they quote you. go anywhere but here!

Had my new car 1 week and was rear ended real bad. I was sick. Went to Tripps they told me they could fix like new. I wanted insurance company to total but they wouldn't as they said damage was only $15k needed to be more! Got car back in reasonable time. Glad to say car is really like new! Couldn't find one thing they needed to correct! People were great to work with and they do great work! read more

My Trailblazer had the left rear quarter panel hit which also took out the rear bumper too, Although Tripps got it done in good time, upon pick up there was a run in the clear coat paint near the door, they fixed that while I waited. The rear door hatch refused to open, which they had to fix that again also. (The rear hatch still does not work right. It no longer locks). After a while I noticed that the gas tank door was not clear coated. It was very dull finish compared to the rest of surrounding panel, The gas tank door hinge was very rusted on the inside area, there is still primer inside the gas tank door where they missed to paint that too. The rubber seal around the gas tank neck behind the door is ripped and part of it is missing. The quarter panel started rusting out with in 18 months of the repair. Tripps obviously did not rust prof this panel when they replaced it. My Honda needs body repair and I am not taking it to Tripps. Going somewhere else where it will get done right read more