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    Tropical MRI

    5.0 (1 review)
    Closed 9:00 am - 7:00 pm

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    5 years ago

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    Akumin Plantation East, Formerly DPI

    Akumin Plantation East, Formerly DPI

    2.2(38 reviews)
    1.8 mi

    Katie was amazing the best. She assisted all my needs. Pleasant and welcoming. She made my visit…read morebetter than it started. She's the 5 star....

    I had been getting my mammograms at Memorial for years but unfortunately had to find another…read morefacility due them becoming out of network with my health insurance company. Akumin was in-network which was verified with them when I called to make an appointment. I believe this location has Saturday hours once a month. I had to get 5 years' worth of my mammogram records & films which I brought with me and gave to them to upload into their system. When I was checking out, the lady at the desk was very nice and asked if I wanted to wait for them to copy them or come back. I told her that I would come back another day. She told me that she would leave it off to the side and pointed to the area she was talking about. There were a couple of people in the waiting room waiting for their scan. I was called in shortly after arriving. The tech was efficient and I was out of there fairly quick. I got a glass nail file for Breast Cancer Month! I went back today to pick up my film CD and had a totally different experience. When I told them that I was picking up my CD, they told me to sign in and someone would be with me. After sitting for a few minutes, I got up to ask for my CD. The lady at the desk asked my name which I gave and also spelled out my last name. I saw a Manila folder with a CD paper clipped to the outside of it and asked if that was mine. She barely glanced over there and told me that it wasn't and proceeded to tell me that they just went through their old records and that's what was there. She looked in a big expandable folder, pulled out a CD and turned around to give it to me when she realized it wasn't mine. She looked through the rest of the expandable and told me they didn't have it. I asked her again if that Manila folder was mine because it looked like the envelope that I brought it in. She went over to look at it and shook her head no. She asked a coworker if they burned any CD's. That person must have recognized me from my prior appt and asked if I had a mammogram which I told her that I did. The coworker went right to the stack where I had been telling the other one about, picked up the Manila envelope and looked at it, then handed it to the lady who apparently couldn't read. She handed it to me and didn't even bother to apologize. This would have been a 4-star rating if I didn't have the bad experience today.

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    Akumin Plantation East, Formerly DPI
    Akumin Plantation East, Formerly DPI
    Akumin Plantation East, Formerly DPI - Akumin Plantation extremely small waiting area.

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    Akumin Plantation extremely small waiting area.

    Akumin

    Akumin

    1.9(54 reviews)
    7.7 mi

    Scheduling was completely simple. They had several options and were able to work around my…read moreschedule. I was greeted by Lulu. She helped check me and fill out the necessary I formation. I would like to see this process go more efficient by providing the option to complete the info online. Miranda and Wilma took care of me during the MRI. I am a big guy and it can be a little squishy, but they both did their best to ensure my comfort while providing me the service needed. All three ladies were incredible at the end of the day. I would recommend them time and time again. If your doctor needs to send you for imagining, I strongly recommend this place. Thanks ladies!!!!

    Terrible Company -repeated Cancelled Appointments, No return calls…read more I received an imaging order form from my doctor for two scans on 4/8/26. I immediately called to schedule the doctor-ordered scans. I was told by the scheduler, that she could not make one of the scan appointments after making my one appointment, and she transferred me to another number where no operator answered, so I left a message. No one ever returned my call that day or the entire following week. The company scheduler scheduled my a scan for the morning of April 15th at one location. I rearranged my schedule for this appointment. Late the night before my April 15th appointment, I received a call cancelling it. I called back the morning of 4/15/26 and made a new appointment for the same morning, an hour round trip from my home, and then raced to the location. As I pulled into the parking lot of the location, I received a call canceling my appointment. I was then scheduled for another Appointment, across the county in the afternoon. I rearranged my schedule for this appointment. I next called their office and scheduled my other scan at a different location and was given a different office in for April 28th, 2026. I rearranged my schedule for this appointment. Subsequently, the scheduler called back to cancel the appointment. A new appointment was made for May 11th, 2026. I called the company office to speak to a supervisor and have been on hold for 25 minutes. No one has yet returned my call. Sent an email. No response.

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    Akumin - Seriously?

    Seriously?

    Akumin
    Akumin

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    Tropical MRI - diagnosticimaging - Updated June 2026

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