Outstanding Customer Service Friendly Knowledge Reasonable prices great location.I will definitely…read morebe a repeat customer.

Furry Fiends is fantastic! The owner and staff there are AMAZING; so friendly, helpful, caring, and…read moreknowledgeable about their products. They are great to go to with questions and concerns, and often their solutions are just as helpful as what you might get from your vet, but way cheaper. Not to mention they do free delivery! 100% recommend!

You can tell when a business owner has passion and love for their business. The owner has been in…read morebusiness for 52 years! He shared his story and love for birds with me and I felt extremely comfortable buying my new bird from him. He is very kind, patient and knowledgeable. My bird is very beautiful and he told me to call whenever I have questions. What's even better is the shop offers to board your bird when you go out of town. The prices are just right! Thank you!

if I could give it a zero star I would give it a zero star. I called to see if they have budgies…read moreand the guy said their are 50 of them, I asked how much for one and he said they don't give prices over the phone. then I asked are they expensive or or cheap. then he hung up on me. worst customer service ever. he needs to get fired!

Best pet store in the neighborhood! Always well stocked with food, litter, and toys. Staff is super…read morefriendly and helpful!

They're great. All their people seem to be well informed and the owner has an amazing amount of…read moreknowledge about products. Their free delivery is fast. And all my dogs have loved going in there cause they get free treats.

I'm not sure if it's officially called Popcorn Pawz or Riverdale Grooming, but either way -- this…read moreplace is like popcorn for my dog's paws... comforting, warm, and puts a smile on both our faces. I brought my dog in for a full grooming session and walked away seriously impressed. The groomer who worked with him has been grooming professionally for over 30 years -- and that level of experience showed in every detail. My dog looked amazing: beautifully trimmed, relaxed, and not the least bit anxious. He even walked out with a little extra bounce in his step like he knew he looked good. Before coming here, I had read some negative reviews, and honestly, I'm glad I trusted my own instincts -- because my experience couldn't have been more different. Let me address a few of the complaints I saw online: "The staff is rude or unfriendly"? Not at all. I found the team to be welcoming, patient, and clearly focused on the animals. They listened to what I wanted, asked questions to make sure they got it right, and treated my dog with genuine care. "Bad communication or language barriers"? Completely untrue in my visit. They spoke clearly, explained the grooming process, and confirmed every detail before starting. Even if someone's first language isn't English, their professionalism and love for animals come through loud and clear. "Pets are handled roughly"? Absolutely not. I observed how they treated my dog -- and others -- and saw only kindness and patience. My own dog is a little nervous around strangers and especially sensitive about his paws, and the groomer handled him so gently it was like they'd known each other for years. This is not some flashy pet spa trying to upsell you treats and bandanas. This is an experienced, neighborhood grooming spot where animals come first, and the people working here know exactly what they're doing. You can tell they've built trust with long-time clients over the years -- and now I understand why. So, whether you call it Popcorn Pawz or Riverdale Grooming -- this place is a gem. Great service, skilled grooming, fair pricing, and most importantly, my dog left looking and feeling fantastic. I'll definitely be back -- and my dog is already wagging his tail at the thought.

I used to bring my dog here for grooming (he has since passed) and the groomers did an excellent…read morejob -- however, the front desk workers were awful and confrontational. (There was a recent changeover with employees.) It's hit or miss at this place based on what kind of day they are having.

Henry, my two-and-a-half-year-old Field English Cocker Spaniel, required extensive grooming due to…read moresevere matting resulting from our outdoor activities. Given his thick, curly, and matted coat, his grooming was significantly overdue and necessitated the expertise of a skilled professional. Upon scheduling the appointment, I was uncertain about the groomer who would attend to Henry. Although I had encountered some of the most unfavorable reviews for other establishments, Petco in Riverdale received comparatively more positive feedback. As Henry's grooming was urgent, I reserved the earliest available slot. Our groomer was Simon, who exemplified professionalism! Simon demonstrated politeness, confidence, and professionalism right from the start. He quickly reassured me of his abilities and eased any worries about entrusting Henry to what was in store for him- an overdue grooming session. Simon created a warm and safe atmosphere, mindful of Henry's tendency toward anxiety in unfamiliar settings. Simon demonstrated exceptional attentiveness by reviewing Henry's specific requirements in advance and ensuring VIP care. Furthermore, Simon proactively contacted me prior to Henry's appointment to inquire if an earlier time could be arranged, and he explicitly conveyed that no dog should be hurried--an aspect I greatly appreciated. When I arrived, Simon checked us in and reviewed Henry's vaccination records to ensure everything was up to date. I appreciated his dedication to safety, as such carefulness regarding the safety and health of pets and staff is uncommon today. I really valued Simon's thoroughness! Simon dedicated his efforts to grooming Henry from 1 PM to 4:45 PM, carefully attending to all necessary grooming tasks for Henry, i.e., bathing, de-matting, shaving, teeth cleaning, and nail clipping. The list goes on, as Henry required the full range of grooming services! Despite Henry's challenging coat, Simon was transparent about the grooming process, kept me informed, and requested additional time to ensure a superior result. He handled Henry's anxiety with great care and showed a deep understanding of how to work with this breed's natural tendencies toward nervousness and needing reassurance. Simon empathized with Henry's emotional needs and endeavored to soothe him during grooming. He often updated me via text message--an available communication feature at Petco--and was receptive to my suggestions for handling Henry's sensitivity. These updates from Simon were invaluable and reassured me that my dog was in good hands. When I arrived early for Henry's pick-up, Simon graciously informed me that Henry needed additional grooming and invited me to watch, which I found especially thoughtful. Subsequently, he provided a comprehensive care plan tailored to Henry's specific breed and coat. Simon's extensive knowledge, kindness, and sincere concern exemplify his professionalism as a groomer, especially suitable for dogs with nervous or high-maintenance dispositions. I wholeheartedly recommend Simon to anyone seeking a compassionate and professional grooming experience at the Riverdale Petco location. I, of course, have scheduled a follow-up appointment for Henry with Simon. I am exceedingly pleased that Henry and I were fortunate to be placed under Simon's care--an instance of fortuitous discovery! I no longer need to continue searching, as I have found Henry's preferred, top-tier groomer. I highly encourage Riverdale/Bronx area residents to entrust their pets to Simon for grooming services. Both you and your pet will undoubtedly appreciate Simon's outstanding work. Thank you once again, Simon!

I took my kitten to get a SNAP test for FeLV and FIV today 8/22 at 4:30 pm. I knew he could very…read moreskittish as he has never been to a vet before. The first thing that greatly concerned me is where they test & vaccinate. It is on the open floor with no door enclosing your pet. This is a nightmare for skittish cat owners; there are plenty of dogs roaming and a motion censored door not far away. Had he ran, he could've hid anywhere in the store, or worse, ran into the parking lot. My kitten was indeed skittish, and in turn was handled quite aggressively. He was burrito'ed in a blanket to stop him from moving, but in that was being strangled by it around his neck. He was in EXTREME distress wherein his third eyelid came down over his eyes. His leg was being pulled in a position that appeared painful and this went on for two vials of blood. I understand it's hard to do this with a scared and wiggly kitten, but I have never seen any of my cats in distress like this, nor heard any of them scream in that way. It was forceful to the point where I feared he wasn't breathing. I was so afraid for him I started crying. I would have appreciated a pause in the test so he can calm down, or even some kind acknowledgement or soothing words to the kitty. I would have been happy to bring him back another day with gabapentin in his system. Once the exam was done, they put him in his case. The person who drew blood said to the other, "check his leg." I was legitimately afraid it could've been sprained. There was a spot of I'm not sure-- blood or feces-- on the carrier where they put him. They said nothing and zipped him up. I tried to converse with them to soothe my stress about what just happened. The person who drew the blood was extremely dismissive. I asked her if they had anything I could give him. She coldly replied "you need to go to the vet for that." (The other person working gave me a churu for him, so thank you.) Still, neither acknowledged my kitten after-- no soothing tone or pet or look in his eyes. Person I've been describing said I can go home and get the results email unless it showed up positive. While on line one of them came up to tell me the tests were negative. No check in on the kitten who was screaming in the carrier. Again, I understand it's hard to do this with a wiggly cat. Still-- not having an enclosed space, and having a tech/vet with such little compassion made this all the more a horrible experience

Had a great first experience at Universal Grooming. They did…read morean amazing job with my dog, and the service was top-notch. Highly recommend them if you are looking for a reliable, caring, and skilled groomer in the area. We've finally found our new regular spot.

(I'd prefer a 0 rating): Avoid this groomer. On July 3, 2026, I brought my Miniature Australian…read moreShepherd to Universal Pet Care on Mosholu Avenue for a basic bath and nail clip only. I gave the owner/groomer explicit instructions that NO hair was to be cut, trimmed, clipped or shaved (ex between her paw pads). She violated these directives and made a mess of my dog''s coat. Her coat has been clipped short and unevenly; the long dense feathers on her belly and legs have been trimmed and thinned raggedly, and entirely cut away between her hind legs; she was given a rough blunt sanitary trim; there are blotchy areas that are chopped to less than 1/2"; her head and legs have been shaved, and her ears cut lopsidedly; and her long thick ruff is cut short and thinned. Ironically the hair between her paw pads was not touched; I told the owner this is the one area where she could be trimmed. She didn't even brush her out; she has been shedding all over my furniture. The owner denies she did anything more than bathe her (and says she has a video to prove it). This is simply not true; my dog's coat is proof enough (and I have taken photos to document it). I have consistently worked to preserve my dog's thick, full-bodied coat and dense, long feathers. The quality of her double coat has been compromised, as have the insulation and protection it offers. It will take months with careful, consistent grooming for it to return- I hope- to its natural state. If you want your dog's naturally lush double coat preserved, and your instructions followed with honest communication, avoid this business.

I visited this location today at 1:03 PM--and was rung up by Vanessa. I normally don't like to…read morevisit this location because the employees are rude, unprofessional and so ghetto that it makes my skin crawl--Vanessa was no exception. I purchased three items and was never greeted, she never asked if I found everything that I needed, in fact, she carried on for 6 minutes with another associate about a tank for a reptile, that I felt like putting the items for my dog back, and leaving as I really thought I was disturbing her conversation, that seemed so important to have, at that moment. Not only was Miss Vanessa a horrible representation of this location, her shirt was unbuttoned/untucked at the bottom, to which her belly was hanging out. So, I will never bother stepping back into this location--I'd rather spend the extra few bucks at Petco/Petsmart/Amazon/anyplace aside from this place. Not only does the store smell horrible when you enter it, but the employees really act like a customer coming in, is an issue for them--like you get paid to do a job...might as well do it like it matters. Advice to the managers: FIND PEOPLE WHO WANT TO WORK--customer's don't need ass kissers, just people who can fake it 'till they make it.

Let's start with the fact that I followed one of the managers, Isiah, from another location. I have…read morebeen a petland discount customer for a number of years. I generally go there when I experience some sort of problem with my animals. I have a 90 gallon tank with goldfish, some plecos and a South American cichlid, a 180 gallon tank with 5 red ear slider turtles, and 3 cats. Isiah has expertise in all of the animals I own, and many more. Not only is my tank still stocked because of him, but he goes out of his way to remember his customers too! There have been no disappointments~ Only thing I'd say is a downside is the fact that he gets really busy at times because everyone knows that he knows everything. Sometimes you have to wait a little while to get to him and ask your question. Other than that, Isiah is hands down the most knowledgeable pet store manager I have ever met. I highly recommend going to this branch particularly, not only for Isiah, but because the other associates are also very friendly and have great customer service. It's always a pleasant shopping experience.

We called and set up an appointment for 10:30am. Arrived there early as we were told that the…read moreappointment times are not honored and we might have to wait. After dropping off our pet, we were told it was 2 hours for a haircut. We left the pet and 2 hours later, we called and asked for a status update. Guess what? They had not even started, now we are driving back there to pick up our puppy. Ps: only cash, and we should have picked up on this and all other smaller things that this is not reputable run place Then they wonder why they get bad reviews. My time is valuable and We just wasted time by trying to support your business when you could care less about my time.

We had our best EVER dog grooming experience e with…read moreAlberto's Pet Shop grooming services last week. First, the phone scheduling was a breeze and the scheduling staffer was very sweet and helpful. After that, the groomer had to deal with our long-haired Australian Shepherd, Jenna, who had many gnarly mats, hadn't been bathed in 10 mos. and has aggressive behavior issues with large dogs. The only thing that we'd maybe want different would be for her to wait her turn in a larger and more comfy crate. That being said, I know she was treated super well. We dropped her off at 10:30 and picked her up at 3:00ish. We will be back.

My dog puchi love this place. Been grooming at best friend since grand opening. Quality serviceread more

I've been bringing my dog here for the past two years and I haven't had any issues with this place…read more The people here are nice and accommodating.