Henry, my two-and-a-half-year-old Field English Cocker Spaniel, required extensive grooming due to severe matting resulting from our outdoor activities. Given his thick, curly, and matted coat, his grooming was significantly overdue and necessitated the expertise of a skilled professional. Upon scheduling the appointment, I was uncertain about the groomer who would attend to Henry. Although I had encountered some of the most unfavorable reviews for other establishments, Petco in Riverdale received comparatively more positive feedback. As Henry's grooming was urgent, I reserved the earliest available slot. Our groomer was Simon, who exemplified professionalism! Simon demonstrated politeness, confidence, and professionalism right from the start. He quickly reassured me of his abilities and eased any worries about entrusting Henry to what was in store for him- an overdue grooming session. Simon created a warm and safe atmosphere, mindful of Henry's tendency toward anxiety in unfamiliar settings. Simon demonstrated exceptional attentiveness by reviewing Henry's specific requirements in advance and ensuring VIP care. Furthermore, Simon proactively contacted me prior to Henry's appointment to inquire if an earlier time could be arranged, and he explicitly conveyed that no dog should be hurried--an aspect I greatly appreciated. When I arrived, Simon checked us in and reviewed Henry's vaccination records to ensure everything was up to date. I appreciated his dedication to safety, as such carefulness regarding the safety and health of pets and staff is uncommon today. I really valued Simon's thoroughness! Simon dedicated his efforts to grooming Henry from 1 PM to 4:45 PM, carefully attending to all necessary grooming tasks for Henry, i.e., bathing, de-matting, shaving, teeth cleaning, and nail clipping. The list goes on, as Henry required the full range of grooming services! Despite Henry's challenging coat, Simon was transparent about the grooming process, kept me informed, and requested additional time to ensure a superior result. He handled Henry's anxiety with great care and showed a deep understanding of how to work with this breed's natural tendencies toward nervousness and needing reassurance. Simon empathized with Henry's emotional needs and endeavored to soothe him during grooming. He often updated me via text message--an available communication feature at Petco--and was receptive to my suggestions for handling Henry's sensitivity. These updates from Simon were invaluable and reassured me that my dog was in good hands. When I arrived early for Henry's pick-up, Simon graciously informed me that Henry needed additional grooming and invited me to watch, which I found especially thoughtful. Subsequently, he provided a comprehensive care plan tailored to Henry's specific breed and coat. Simon's extensive knowledge, kindness, and sincere concern exemplify his professionalism as a groomer, especially suitable for dogs with nervous or high-maintenance dispositions. I wholeheartedly recommend Simon to anyone seeking a compassionate and professional grooming experience at the Riverdale Petco location. I, of course, have scheduled a follow-up appointment for Henry with Simon. I am exceedingly pleased that Henry and I were fortunate to be placed under Simon's care--an instance of fortuitous discovery! I no longer need to continue searching, as I have found Henry's preferred, top-tier groomer. I highly encourage Riverdale/Bronx area residents to entrust their pets to Simon for grooming services. Both you and your pet will undoubtedly appreciate Simon's outstanding work. Thank you once again, Simon! read more

I took my kitten to get a SNAP test for FeLV and FIV today 8/22 at 4:30 pm. I knew he could very skittish as he has never been to a vet before. The first thing that greatly concerned me is where they test & vaccinate. It is on the open floor with no door enclosing your pet. This is a nightmare for skittish cat owners; there are plenty of dogs roaming and a motion censored door not far away. Had he ran, he could've hid anywhere in the store, or worse, ran into the parking lot. My kitten was indeed skittish, and in turn was handled quite aggressively. He was burrito'ed in a blanket to stop him from moving, but in that was being strangled by it around his neck. He was in EXTREME distress wherein his third eyelid came down over his eyes. His leg was being pulled in a position that appeared painful and this went on for two vials of blood. I understand it's hard to do this with a scared and wiggly kitten, but I have never seen any of my cats in distress like this, nor heard any of them scream in that way. It was forceful to the point where I feared he wasn't breathing. I was so afraid for him I started crying. I would have appreciated a pause in the test so he can calm down, or even some kind acknowledgement or soothing words to the kitty. I would have been happy to bring him back another day with gabapentin in his system. Once the exam was done, they put him in his case. The person who drew blood said to the other, "check his leg." I was legitimately afraid it could've been sprained. There was a spot of I'm not sure-- blood or feces-- on the carrier where they put him. They said nothing and zipped him up. I tried to converse with them to soothe my stress about what just happened. The person who drew the blood was extremely dismissive. I asked her if they had anything I could give him. She coldly replied "you need to go to the vet for that." (The other person working gave me a churu for him, so thank you.) Still, neither acknowledged my kitten after-- no soothing tone or pet or look in his eyes. Person I've been describing said I can go home and get the results email unless it showed up positive. While on line one of them came up to tell me the tests were negative. No check in on the kitten who was screaming in the carrier. Again, I understand it's hard to do this with a wiggly cat. Still-- not having an enclosed space, and having a tech/vet with such little compassion made this all the more a horrible experience read more

The customer service at this 237st location is the worst. I waited 45 min for someone to come and help me with a fish purchase. The cashier Jessica called for someone four time. When I saw one worker he was helping someone that just walking store. I got loud, he went in back to tell the others. They started to come out like roaches. They don't get any stars from me, I had to select that one. Let someone that wants to work get the job. read more

Need to hire more people who knows about the animals and can help others with more detailed questions . Only one person which his name is Danny is the only emplyeee who knows his facts in this store ! read more

This store needs improvement with the staff. Very disgruntled and rude. Don't bother asking for help!

Customer service, booking, and policy on locations sharing records. I was denied service because I did not have hard copies of his papers though his papers were already verified and document on his petco account. Thanks for making me waste money and time on mothers days. read more

I setup an appointment for this place to have a cut down on my dog Klaus. When I showed up, they were booked and rejected the appointment. It was a complete waste of time, and I took time off to come here for this. The pricing is generally ok. But the service today just lacked. Could have been better. I left, not sure if I'll return. read more

The store is clean and organized . You can find items easily. The staff are professional, knowledgeable and helpful. The grooming department the women are kind ,gentle to the animals and knowledgeable about products . I stand there and watch that's how I know. When the Doctor and helpers come. They greet you and your animal with smiles and gentleness. They handle all animals with gentleness. That's very important!! I am happy with the store and Vet prices. Thank you for being there in the area. The store is valuable. Also I saw that owners can give or sell animals items. I saw a cage, a cat climber. I am still impressed. I have a bird cage and I am going to enquire can I bring it there. read more

Update on appointment for grooming my toy poodle : 8:30 am I had an appointment, upon arrival the door was locked I stood by the door for about 2/3 minutes looking in during that time there was a guy watching me he walked toward the door as he was going to open it and walked from the grooming door to the cash register. Following; I was let in once he swooped back around once I knocked he asked if I had an appointment, no good morning, no hello. He let me in with the groomer once I said yes. The groomer named Yoshina is such a great dog specialist! I can tell from all of the reviews and from what she told me during this visit.. there would be an up charge from $98 dollars to $200 due to my dog being matted. Upon me coming into this establishment it just gives off energy I DON'T WANT TO WORK SO IT'S LIKE HERE LET ME GIVE REASONS WHY YOUR SERVICE MAY TAKE 3 HOURS AND COST MORE. WHY I SAY THIS ALSO BEFORE I RECEIVED THESE calculations FROM YOSHINIA AND HER not EVEN LOOKING AT THE DOG YET SHE ASKED FOR VACCINATION LISTINGS WHILE A WHOLE PAPER OF THAT IS IN HER FACE WITH THE SHOTS YET SHE'S SAYING ONE IS MISSING AND THEN SHE STATES TO FINALLY SEE IT AFTER I ASK FOR THE PAPER BACK TO SHOW HER. Then finally before leaving I asked for a super Visor she responded at first she's the only one there and then said wait and went and got the guy that opened the door. I explained to him the up charge she Spoke with him then her final response from me leaving the store was yeah because your dog can get nipped really baddd I RAN UP OUT OF THERE AWAY FROM THAT CRAZY LADY. I hope you all find this helpful, God bless. read more

Jessica did an amazing grooming job on my dog. She was very attentive to my concerns and what grooming needs my dog presented. She followed all registration protocols and spoke to me about the products and process she would use given my dog's sensitive skin. At pick up my dog was happy and energetic, which was great to see given his previous experience at another establishment. I highly recommend Jessica's grooming services. read more

I liked Petco up until January of this year. I spent over $270 here and brought home two guinea pigs with everything they could ever want. The largest cage in the store (I was charged $100, even though it was available for pick-up at $85 BEFORE the 10% discount, so I was overcharged), hides, hay, chews, food, ect. I had the pigs a week and kept calling Petco after a few days. HUGE hassle getting an employee on the phone. When I did, I told them the pigs were sneezing a lot and had to be sick. The "companion care card" I was given said something to the effect of: if any vet care is needed within the first 30 days, a contracted Petco vet will provide it. The card does NOT mention the whole nonsense of: "we can only treat them if you return them for a refund so they can be under our care and not yours." They're mine. I bought them. You promised vet care. What the hell? Ok, so against my better judgement, I take them in on 2/1 and the manager tells me she'll call me with an update on Monday. She finds us wondering around the store a few minutes later looking for items to buy, because I did tell her. "They're mine and I want them, so call me when they're better." She did a great act of asking me questions like, "Should I call this number? Ok, if no one answers, should I leave a voicemail or keep calling?" She pretended to care. So she sees us in the aisle after I return my boys and she says it's ringworm and that it would explain the issues I was noticing. Ringworm causing excessive sneezing and snot covered noses? Riiiiight. She told us she'd take them to a vet if she noticed they got worse, but here's the thing. You promised a customer vet care, then made me return my pet so I could no longer be a customer, and then didn't call me back to get the boys. She never called us. Took them back on 2/1 and no update as of now. I did call *her* four days after I took them in, but she claimed not to remember me. I had to say quite a bit to "jog" her memory. Which is funny... When I was calling, calling, calling while they were home with me, we'd spoken on the phone. The first time, she gave me a vet's number and immediately hung up. Um, what? So I called back and kindly asked for the number again, since I'd missed the last two numbers. She said, "oh, ok" and repeated it. This vet turned out to only treat cats and dogs. So I called back and no answer for hours. When I finally reach her again the next day, she tried telling me about a vet (Armory Cat & Dog on Kingsbridge). I stopped her right there and said, "Nope, I already called there and they only treat cats and dogs. I bought guinea pigs." She sighed and asked me to repeat the problem I'd been having with them... then sprung that "return them for a refund and see the other pigs we have here" ultimatum on me. But when I walked into the store and requested her, she knew who I was from how much we spoke on the phone... Four days later, you magically forgot? I didn't think it was fair to make me pay at least $240 in vet bills ($120 just to walk in to Avian and Exotics for each pig) when you promised a healthy animal and vet care if they weren't. So yes, I took them back. Yes, I waited a month for a call to come buy them again that never came. Shame on Petco. Shame on this manager. Reprimand and re-train her please. She needs it, especially for the sake of your business. Also, they claim to seek guinea pigs between 4-6 months old. Another lie. They receive them at 8 weeks from breeders. I ended up adopting two last week since I had all this guinea pig stuff and no piggies. One is six months and the other is 3 weeks old... the 3 week old is the same size as the boys were. read more

Petco - The last time I saw my boys. We'll always wonder about you. - Pet Training Near Me - Bronx, New York

Looooooooooooorddddtttttttt where do i begin. First off nobody picks up the phone. Second everyone got attitude I've been coming here for the last 5 years. I use to go to Jessica but everyone loves her and she booked a busy. I was a loyal customer bringing my dogs for grooming but once my groomer changed ( due to staff coming and going ). During Covid service started to take extra hours out your day. I would drop my dog off early and then 5 hours later they will call and say hey we have no hot water you want to pick up your dog and come tomorrow which occurred a few times. Another incident they had my baby for 8 hours only to tell me to come back tomorrow to finish nails and teeth. My last and final straw is when I had a 1pm appointment and they called at 7pm to say they are now just giving her bath which is ridiculous. Then someone else called at 8pm rude as hell to say come pick up my dog there closing. When i arrived they were grooming my dog and another customers dog who also had a 1pm appointment in the dark. Nobody in the store could turn on the lights in the grooming section. I'm asking who called my house and was so rude knowing my dog been there longer then some of the workers shift. So completely unacceptable no accountability at all in this place. Shelves always empty lines always snaking around the aisle and the one cashier is not cutting it. read more

My dog came back acting super weird, he does not like when i pet him anymore, he is scratching more than usual, they cut his hair and gave him some sort of spa? Idk what they're doing to these animals but this place needs to shut down. My dog was very loving and caring but now after that visit every time i pet him it's like he's in pain and he growls. read more

This was the first time my dog was groomed anywhere so I was very nervous. Staff was friendly and outgoing. They did a really good job. My dog looks great and was also in the happiest mood when I picked her up. I will definitely be taking her back. read more

Is it fair to rate a place if I haven't been able to actually buy anything from them? The website scheduler for grooming doesn't work for this locations I can schedule at the upper west side but no matter what options I select for this one, it says to call. I called at least a dozen times. It the only time I got anyone to answer the call got disconnected as I was confirming the date. I never could get anyone on the phone again. I tried to buy a clipper from them and just groom my dog myself, but there's nothing on the shelves and the guys I asked didn't know where they would be. It says they have them on the site, and I can order for same day pickup at this store. Whatever. Lesson learned: just order on chewy or Amazon like everything else read more

We love going here even thought I'm far away. But Jennifer makes Bailey feel so comfortable. Bailey comes back with a silky coat and always looking clean. I legit have a note on my profile for bailey that only Jennifer M. Can groom her. She takes care of Bailey and I love it. read more

Its my 3rd time coming to this location and all 3 times have been a bad experience who is running this place! Every time i come here to buy to buy food for my dogs or toys for my bunny you barely see any staff on the floor. All these great companies are filled with people that careless about the companies reputation. Last week i went in to use 2 gift cards that i had from them and when i went to the register i lasted about 8 minutes waiting and no one came. Then finally when a worker shoes up i tell him i want to know how much these gift cards have and he then tells me oh he don't know he don't have access to that he told me they don't do that. Clearly i back of card it say to redeem code go to petco and cashiers can tell you. I left went to another petco and got the correct. It's great to have a petco in the neighborhood since its one of my favorite pet stores but the people they are hiring don't give a shit about the companies reputation. free parking. read more

YASHONIA IS A TERRIBLE PERSON! My poodle is 1 year and 5 months old. We have never had problems with a stranger cutting his hair. We have been to Petco twice and to another hair salon before and I have never had any complaints. "The only complaint is that he moves a lot and is a bit more work to be able to do her hair" but nothing that cannot be controlled, it is intolerant that this person named YASHONIA saw my dog ​​for 2 minutes and approached her and my dog ​​stuck to her pants trying to bite I understand the point that she is wrong but I also understand that if you don't know how to treat an animal the work will not be possible, she tells me that she can't take care of my dog ​​and that I should go to another perfect place but I try to make another appointment at another petco and she won't allow me Apparently already young, YASHONIA marked my dog ​​as aggressive and cannot be seen at Petco when my dog ​​is treated at Petco with their vaccination and training services. read more

This PETCO Location it's the WORSE, I when for a quick supply for my house pet with my child. Today around 8:05pm and I came across another consumer who happens to be smoking marijuana in the store. Literally the store smell like marijuana, I walked up to the register employee and address her and tell her you have a client here smoking marijuana can you please address this to the manager. Few Minutes later the manager came to her and she explained to him I was standing practically besides Them and the manager reaction to her was what can I do and simply walk away. This store needs to be supervise we all Love pets. PETCO is a Family store. I will never Shop here and please people in Riverdale done go there. PLEASE the Worse store to go NOT SAVED read more

Jessica S. from the grooming department is an AMAZING individual. I booked and had my dog groomed with her early November, she inspected my dogs hair, pet him and cuddled him prior to servicing him. She was tender and eased my dog's anxiety. She is truly caring, professional and kind! She wholeheartedly is a committed employee and Petco should be grateful to have her on staff. read more

Petco at the North Andover, MA location, the associate Stephanie, leader/manager in grooming very poor customer service experience! Do not visit this location for your pet grooming services. This associates vibe is not good doesn't have the patience or kindness to deal with dogs, rough handling made my small dog feel uncomfortable. Not sure how she is even working there, most likely because they're short staffed. read more

I've never had a problem at this Petco until I went this past weekend to reup on food for my puppy. She eats Just Food for Dogs, which is a fresh food that only this Petco carries in the Bronx. I walk in and immediately see a huge load of shipment sitting in front of the fridge where I need to get her food. I wave down an associate and ask if this could be moved slightly just so I can get into the fridge. The worker goes on to say that this can't be moved (which yes it did look heavy and looked like it needed machinery to move). She said they are in the process of unloading shipment throughout the store and I should "come back later". Come back later???? When??? You don't know my schedule or my ability to go back and forth waiting for the reps to unload the shipment. I continued to see if there was any way it could be moved, and the associate got nastier by the minute, saying I had to come back and added "they've been here since 5AM unloading boxes". Which sorry, isn't my problem. I let out a big woosah because it's a new year and I didn't want to cause a scene but this was a major inconvenience. I even DID "come back later" and the shipment was still blocking the fridge. I've worked in retail and I completely understand those hectic days but my suggestion would be ONE: teach your associates some manners and TWO: DON'T PUT SHIPMENT IN FRONT OF A FOOD FRIDGE WHERE IT CAN'T BE MOVED THEN GET NASTY WITH THE CUSTOMER WHO IS TRYING TO MAKE A PURCHASE IN THE ONLY PETCO IN THE BRONX WHERE I CAN GET THIS FOOD!!!! I'll be back for my puppy's grooming and more food, and next time won't be as friendly if this happens again. read more

I come to this Petco often to take my puppy for her shots and puppy training classes. This store is well stocked and i always find everything easily. Edgar, the dog trainer is awesome! He's really great with dogs and has a genuine love and respect for animals. I just wish this location had more doggie outfits and accessories for small dogs as I've had to order leashes and harnesses online because they never have any here. read more

They didnt have the fish food we were looking for but it looks like all the nearby petcos are outs of stock, its the Hikari freeze dried shrimp. It was messy im gyessing they were stocking up since there were ladders and boxes out. Overall it wasnt too bad. read more

Petco - VETCO is in town! Messy store but it was the basic needs of any pets. - Pet Training Near Me - Bronx, New York

Very disrespectful grooming associate. Screamed at me for stopping to look at a dog being aggressively groomed. The poor dog wasn't liking her rough handling and so the poor thing wasn't standing still. She came out and basically blamed me for the dog's discomfort and yelled at me in front of a packed store!!! Won't be coming back. YOU SHOULDN'T EITHER!!!! read more

THIS WAS THE WORST GROOMING EXPERIENCE WE HAVE EVER HAD. We made an appointment with MELISSA over a month ago for 2 PM today. We arrived on time and were told it would take about 3 - 4 hours. I received a call from MELISSA about three hours later stating my dog needed to be taken lower due to mats. We comb and brush our labradoodle regularly, but due to his extremely curly coat, he knots easily. We agreed it was okay to take him lower, but we showed a picture of what we wanted. At 7 PM we saw that not only was our dog not finished, but the manager (a Latino young woman) came out to tell us that our dog's skin was no longer be brushed, so they were not going to finish his cut and we would have to bring him back. OUTRAGEOUS! The truth is the store had closed and she was obviously ready to leave. Our dog had no skin irritation at all. So now we have to find a groomer tomorrow to try to fix the horrific job the RIVERDALE PETCO/MELISSA, did on our baby who is less than one year and only getting groomed for the second time. Shame on this establishment for such poor customer service! I WOULD NOT RECOMMEND THIS GROOMER EVER! read more

Was having a not so great experience with a certain cashier until EDGAR stepped in and helped resolve the situation. He gave some great tips on products I was interested in purchasing and expresses himself with such a calm attitude that made me feel heard and respected. EDGAR for employee of the year !!! read more

## thank you jessica s. for the mini make rover, done on hershey. he love it, jessica s. is one of the best groomers at 237 and broadway petco. hershey loved her , its the best petco , i tried the others !!! been coming here for one year and 3 months !!! the groomers are the best and store manager are great , thank you jessica read more

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don't take your dog for grooming to Petco it's the worst especially from my point of view. I went to visit today and they told me to vaccinate my dog. I did exactly did what they asked, next thing I know is that they say that they won't groom my dog! So then why did they tell me to vaccinate my dog, anyways this is just my point of view all I'm just saying is don't groom your dog there take this as a warning! read more

The employees here know nothing about the animals they're hired to take care of. I was ignored by the employee while i was looking to by fish,and when i made my way toward her she ran off into the back of the store. When i asked another employee if there was anyone working the fish department,his reply "she's somewhere in tthe store". Obviously they couldn't care less. read more

I'm writng because someone at PetCo took advantage of an elderly person with severe disabilities who recently purchased at cat at Petco for $125. The person, my 66 year old brother, claims he was willing to pay this (what I consiider) exorbitant price because the employee who serve him and his companion assured him he would pick the cat up and take it for it's shots, saving the couple the expense and inconvenience of having to do this themselves. My brother says he called the shop several times in order to have this resolved and failed to get any kind of response, let alone assurance that this would be taken care of as promised. To me it sounds like he and his companion were taken advantage of and deliverd heartache and a load of mistrust. As far as details, no, they unfortunately didn't get the name of the individual they dealt with, but here I am, 3,000 miles away, disgusted that they'll need to spend money they don't have, in order to keep "Midnight" healthy. I plan on calling the store later today after I determine exactly when this happened, and speak with (if there is one) a person of integrity who is willing to take responsibility for this travesty. read more

I love going to this Petco on 237st. Jessica is such a great groomer! She already knows my dog Maxx and knows how to treat him. She is the only groomer that can handle my little Maxx. Thank you! read more

My usual Petco is in Jackson Heights but I just happened to be on the other side of the east river and in need of pet supplies for my kitties. It was probably the most efficient visit to a petco I've ever had. There is a huge lot, and I was able to park right outside. The store itself is well organized. For a first time visitor, I knew exactly where to find my stuff. And then check out was a friendly breeze. Five minutes in and out with everything I needed. Perfect. read more

Let me tell you about the hamster police Crystal. Unfortunately, she is the manager here. I walked in the store and went straight to the hamster section because my son has been wanting one so we pick out everything needed I proceeded to crystal since she was the only one available at the moment. She tells me she will be right with me. 10 minutes go by no crystal. So my BF goes to look for her and she is standing by the door so he asks her to come over and another 5-10 minutes go by no crystal. Another employee comes over and he is helping some other people with hamsters so I figured hey let me ask him to help me get the hamster my son wants. He seen the exact cage i picked out which is very limited to what they had in stock. He tells me the hamster is big and he will not go through the cage of the one I picked and took the hamster to the front. I wait in line and then Jefry another employee who is the cashier walks away as soon as he is ready to help me. Turns out he went to ask the manager if he can sell me the hamster because it's too big for the cage. At this point he says he can't sell to me. I go to the hamster police crystal and she's rude first go around and said she never came to help me because she was BUSY. Then said she's not selling the hamster to me Because of the cage. She ended up calling me BITCH ‍ lol she's not a manger. She's the hamster police and shouldn't be working here. ‍ read more

I took my dog for grooming in December, 2021. I was told she got a "nick while grooming. I asked if she was bleeding and was told no. I get there and can clearly see that she was bleeding. I went straight to the vet thereafter and was told, "this is not as bad as it looks, but its not a nick, please allow us to shave around it and close it up. I was forever grateful. Be careful leaving your beloved animals here. read more

Do NOT go to this Petco. Pure Evil. I took my goddaughter's dog to get groomed and they butchered him. He had so many cuts and scraps all over his body. Didn't notice it until I got him home. He has been to other Petco locations and the service was great. I called to speak to the manager, but miraculously, he/she was not available. REALLY?!?!?! The idiot I spoke to was so NOT interested in what I had to say. She would not even give me her name. I am filing a complaint with their corporate office. I'm done!! read more

I am glad there is finally a Petco in this neighborhood but they have 5 parking spots in front, one of which is handicap, and they are never free. They are usually taken up by livery cab drivers or people just sitting in their cars doing nothing. I complained to Petco staff but they did nothing about it. This mall is just awful. It is always too crowded and does not have enough parking spots. read more

Grooming Department: My favorite groomer is Johanna. She is really great with the puppies and does a wonderful job. Overall the store is very clean and well taken care of. They are very helpful and really gives every customer services with a smile. Highly recommended this place!!!!! The best staff ever!!!!! Very friendly and professional!!!!!! read more

This is a terrible place to shop. Two weeks ago, I placed an online order and went to the store to pick it up. After a 20" wait before being acknowledged, my order was delivered to me 10 minutes later. Not even a "Sorry for the wait." There appeared to be three employees in the entire store. Giving them the benefit of the doubt, I assumed that perhaps someone had called in and they were therefore short staffed. Today placed an online order almost 5 hours ago for a few cans of cat food - nothing complicated. Not only is the order still not ready, I have called four times from a landline. The first time, the call went unanswered until it was disconnected. The next three times someone picked up and immediately hung up. That included the one time that I opted for the curbside pickup option...good thing I wasn't waiting at the curb! One more way to know that there's not enough help...the store is poorly maintained and the last time I was there I watched an employee just saunter past dog poop by one of the displays of food. The parking lot for this store is ridiculously busy and there rarely are any spots. Multiple cars roll through seeking parking in vain for the many businesses that share this small lot. Find another pet supply vendor. This one fails miserably on multiple accounts. UPDATE to my review above. After failing to contact anyone at the store by phone, I called the toll-free 877 number for PetCo and was told that my order was ready to be picked up. Upon reaching the store (no answer to the phone calls so therefore no curbside pickup) I found that nothing had ever been done to assemble the order. The sales clerk called the manager who said that there had been a problem with emails being forwarded (although the tablet used by the cashier had all of the information). When I pointed out that I had unsuccessfully tried to call the store on multiple occasions he responded, "We're very busy." The manager assembled the order, brought it to the front of the store and instructed the cashier to "give him a bag." At no point throughout my entire contact with the manager was there any mention of regret for any inconvenience or apology for the stores inability to fulfill their promise of 2 hour curbside pickup. The cashier was kind enough to bag the order for me and tried to be helpful throughout. One more thing...as I was waiting by the register an older patron purchased some cat food and wanted to return an item that she had bought before. She was directed to a posted sign that stated that due to Covid the store was not accepting any returns nor issuing any refunds (according to the clerk until after the pandemic). Buyer beware! read more

Went here to purchase a turtle. I called the store at 7:00pm asking if they have Red Ear Sliders the guy replies "yep we have plenty" I asked how big he paused for about 10 secs then said "3-4 inches" I said thank you and hung up I was on 231st for that phone call the store is on 237th why is that in the short time it took me to walk 6 blocks there were magically no turtles in the building then the employees are just nonchalant and disrespectful upon arriving I didn't see any turtles in the tank but it was 7:10 so I'm like maybe they put the reptiles away early. I asked the cashier for help he says someone is coming to help 10 mins passed no one, I go back to the front and ask again another 10 mins no one. Eventually I kinda just asked the worker I saw passing with a cart of fish(passed by 6-7 times). I ask him to assist with the turtles he says okay. Initially I start walking to the back then I realize wait where am I going there are no turtles in the tank I gesture for him to lead the way he then got an attitude and said I'm following you, don't you know what you want ? So I shrug it off and go to the turtle tank he then stands there staring at me with a blank look so I ask "um can I get two sliders" he then points to the empty tank and says "there are none as you can see" so why did the person on the phone tell me you had plenty "idk when you called but there were sliders in the building today" I just spoke to someone less than twenty minutes ago "you're lying there were sliders in the building today but im not sure when you called" like I said I spoke to that guy in the front(I remember the voice) less than 20 minutes ago "again there were sliders in the building today idk when you called" I know he can't stop customers from buying animals but there's no way you go from "yep we have PLENTY" to none at all in 10 minutes and then the employee needs to learn how to speak to people read more