I had the worse service at this place. I walked in and was not greeted by the cashier. He stared at me without saying a word as if he did not like colored people. I said well hello! When ordering, everything was, "I don't know." I was appalled and started not tonorser, however I needed to get my protein in. These young people need to be trained properly instead of hiring just for staffing issues. Well, guess I will go back to where I get great service in what some people consider the loud and ghetto area. read more

I walked in to order a smoothie before my trip. Get immediately glared at with unpleasant looks from the person at the counter, I think because I wore my Freedom shirt. The lady dude made remarks that made me feel extremely uncomfortable being there. I didn't say anything just smiled but it did not feel right. Please have a team of management to conduct a safe for Customer Service training to make sure we adhere to the best customer service standards. Your views should not pour into your place of work. read more

This message is mainly for the owner, whom I've known since this location first opened. I've been a loyal customer for years and have always had great experiences. In fact, I stopped by earlier today and, as usual, would've easily given a 5-star review. However, I'm leaving this temporary review because of how my daughter was treated about an hour after my visit. My wife and daughter stopped by after a workout to grab smoothies and some other items. A new employee was handing my daughter her drink when it slipped and fell to the floor. She hadn't fully taken hold of the cup before it was released. When she spoke with the supervisor on duty, she asked if she could get a replacement. Instead of offering one, the supervisor told her she would need to pay for another. My daughter explained that she didn't even have a firm grip on the cup when it was handed to her, but the supervisor (a female) still refused to make it right. She understandably declined to pay again. This was disappointing, especially given the many positive experiences I've had here over the years. I've already left a message for the owner/manager and hope to speak with them soon. Once we've had a chance to connect, I plan to remove this review. I want to continue supporting this location as I always have. Sincerely, Daniel (DJ Danny T) read more

Extremely disappointing customer service. I placed a pickup order and then purchased an additional smoothie when I arrived. As I was leaving, I accidentally dropped the smoothie. The manager asked what I had ordered and immediately began making another one, leading me to believe she was replacing it. After waiting several minutes, she asked if I was still waiting for something. I explained that I was waiting for the replacement smoothie and even asked if I needed to purchase another one. Instead of providing a clear answer, she walked away and continued helping other customers. After waiting even longer, I asked if she could ring me up since the other cashier was occupied. She refused and told me to wait in line, despite the fact that I had already been in the store for over 30 minutes and needed to return to work. The lack of communication, urgency, and basic customer service from management was unacceptable. A simple explanation or acknowledgment of the situation would have gone a long way. Instead, I was left standing there, ignored, and wasting valuable time. I expected much better from a manager. read more

The service at this establishment was extremely rude and unprofessional. I felt unwanted as a paying customer, as though my business did not matter. When placing my order, I was asked for my name and spelled it out for the employee. Despite this, he spelled it incorrectly while speaking to a coworker about me, which was disrespectful--especially since I was still standing there. Shortly after, his coworker asked how to pronounce my name. When I told her, she laughed. I found this offensive and completely unnecessary. There is nothing funny about my name, and the behavior was inappropriate. This was my first time dining here, and unfortunately, it will be my last. read more

The owner/ manager is a complete jackass. I go in the store and order exactly what I have been ordering for the last 5+ years and various Tropical Smoothie all over the country including this one. The Manager/Owner tells me you cannot make it that way then told me I never ordered like that. Finally, she finds the button to remove blueberries. No apology nothing because she was wrong as he'll. Then go to pay. I'm paying in cash. Go to hand her a $100 bill she says oh we don't take that. I look around no signs anywhere mention what type of legal tender they accept. I will never go to this place again and if i find out the same owner is in Glen Burnie that one is off the list too. read more

Food arrived very quickly via DoorDash. Smoothies were great. Quesadilla was good. Salad however was awful. Lettuce and vegetables are clearly not stored properly or were expired. Pink spots on lettuce. Leafs were soggy/slimy. Carrots were slimy and it didn't smell fresh. read more

I have never been treated like an outsider in this location before tonight. The girl who took my order was not attentive at all. It seamed as if she didn't care. Ok, get it. It's the coffee shop thing. They never get anyones name correct. That was not the part of my visit that was disturbing. It was this bullish, brash and boisterous manager, who aggressively dismissed me when I corrected my name. read more

I frequent at this Tropical Smoothie location. The staff is super quick and friendly and the drinks are always tasty! I have some food allergies and I can say that this location takes so much care when making various drinks not to cross contaminate. I've never dined in as it isn't the largest space but the inside is always clean, and welcoming. Super tasty and I can't wait to get back on my smoothies when the weather Warms up some! read more

Staff greets right away. This location in particular looks to be run well. In a nice shopping center, on the edge. read more

This establishment has recently gone under new management and the customer service has hit the bottom of barrel. They don't wear name tags nor will they give you their name because they think your complaint won't get recorded. They are rude, unprofessional and nasty. They don't realize if it wasn't for us consumers they would not have a job. I have filed a complaint with corporate and plan on going even higher if my complaint is not rectified. Maybe if we get the news media involved we can get the service we deserve In Anne Arundel County...I asked for one type of smoothie..they made what they " thought" I said...When I asked to make what I asked for...the "manager" said I didn't ask for that...I asked her to make the correct one or give me a refund for both...She did neither and walked to the back...I am furious with these establishments who think there will be no consequences. I will go to every customer service website and blast them to make sure people go to other locations. read more

The service is very bad. I also got the chipotle chicken melt and there was only one piece of chicken. Finally, I got a blimey limey and they gave me a whole different smoothie with mango only! Dont come here!! read more

Ms Jay the assistance manager was very RUDE & Unprofessional she would not approved my military discount.

This is hands down my favorite Tropical Smoothie location !! I work & live closer to other locations but I will drive to this one because the customer service is always top notch! The staff and manager or owner are very polite and accommodating. When I place mobile orders they keep the smoothies in the refrigerator instead of sitting them out in a pickup area which keeps them from melting quickly! My smoothies are consistently made perfectly smooth & reliable taste. When I do order food items they are made well (temperature, presentation & taste). It is always clean, peaceful and quick! To add, I noticed today this location is Veteran owned so I just had to write a review!! read more

Tropical smoothie has yet to let me down. Whether it is hot food or a cold smoothie - I leave satisfied. This is a much healthier option than an ice cream parlor. Not that I am ice cream bashing. But the way that my digestive track is set up.... Dairy ain't always in my ministry so I have to limit my times of dealing with these consequences. I say all that to say that I had an exceptional experience all the way around at this tropical smoothie location. Although this wasn't my first time here, you can bet dollars to doughnuts that it will not be my last. read more

Tropical Smoothie Cafe - Pomegranate Plunge Smoothie - Juice Bars & Smoothies Near Me - Gambrills, Maryland

I stopped here for a smoothie and sandwich yesterday and was pleased with the service. I ordered the avocado grilled cheese to try something new and to my surprise, I liked it! I don't like avocado but I just knew this sandwich was going to be good overall and I was right. Whatever that sauce was in the sand which, complimented the cheese flavors perfectly! I would definitely order it again. For my smoothie, I ordered the Detox Island Green. I thought the pineapple & banana would have made it sweeter than it was but overall it was okay. The flavors seemed bland or watered down. read more

Tropical Smoothie Cafe - AVOCADO GRILLED CHEESE - Juice Bars & Smoothies Near Me - Gambrills, Maryland

This is my first time coming here and it's pretty good. The customer service was really good and the lady who was at the register helping me was the absolutely nicest. I wish I had gotten her name. I got the Paradise Point Smoothie and it was pretty good. It wasn't super sweet and it had really good fruit flavors. I just didn't like the aftertaste of it. I don't know what it was but it just wasn't a good aftertaste. I also got the Baja Chicken Bowl and it was also alright. Everything in the bowl seemed fresh and pretty good except for the chicken... I don't know what it was but it was a little rubbery or something. I wasn't a big fan of it. Overall, really good experience here. Definitely will be going back. read more

Tropical Smoothie Cafe - Paradise Point Smoothie, Baja Chicken Bowl - Juice Bars & Smoothies Near Me - Gambrills, Maryland

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Ordering from this location was a horrible experience. This store is poorly owned as the managers and staff do not have adequate training and supervision. The prices of the items are inadequate and inaccurate as the staff just, in their own words "does whatever the PoS says". The owner clearly has not taken the time to give any consideration to the gals advertising that is going up in their store and clearly hasn't updated the "PoS" system to make common sense adjustments if the inventory is short. Seems like he/she is only looking to put their employees in awful positions and squeeze as much out of their customers as possible. I do not recommend supporting this establishment! read more

I'm leaving a 1 star review, based on the fact that. I ordered a veggie hummus wrap, and the young lady who made the wrap did not add any hummus. When I told the presumed Manager on duty, she asked the young lady who made the the wrap if she put hummus on my wrap, the young lady claimed she put it on. I went back for a 2nd bite, it was clearly made without hummus. Didn't make a big deal cause I was already two bites in. Then I tried to go wash my hands, the manager said the bathroom was closed because they closed in 20 mins. read more

If I could give it 0 starts I would the owner -female dog Sasha got mad with me because I asked for extra granola and honey on the side she says "idk how we goin do that" I said they have been putting it in a small container like you would for condiments when I said that she looked surprised she must wasn't aware that her workers have been doing this so she starts talking to her workers all crazy and saying "just give the man w/e he wants idc how it looks so I'm like what's all that for we go back and fourth I have an entire video she calls the cops telling them I won't leave but I couldn't leave cuz she has now locked me inside manually she even told the police to get out after she called them because they wanted to know my side this lady is bad for the community and will do nothing but bring the entire shopping center down she's now being investigated thru a private investigator I'm sorry if you guys see cameras outside on public sidewalks but she's done this to herself read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Gambrills, Maryland

amazing !! If I lived closer this tropical smoothie would be my #1 go to. I love the early hours so you can grab something on the way to work. I also loved the temperature when i went in there over the weekend. The heat was cranking but it was perfect because it was freezing outside and of course i was drinking a smoothie. We ordered a Turkey Bacon Ranch sandwich and a Sunrise sunset both you could tell were made with the best ingredients. I ordered the sandwiches through the app and it took me a while to go pick them up but when i got there nothing was wilted or looked like it was made with anything less than love. Overall great visit . I'll definitely be back. read more

Tropical smoothie cafe is my new getaway from the likes of traditional fast food. The ingredients not only taste fresh, but they taste good. They have a good selection of Flatbreads, Sandwiches, Bowls, and wraps. The smoothies here are off the charts though. My go to so far is the orange ginger glow. The first time I came here I knew I had found another gem. I can't wait to put the family onto this location, definitely a must try! read more

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Ordered for delivery here a few times. Pretty good wraps and smoothies. They don't over power the smoothies with extra sugar which is good. Feel good and energize after eating and drinking it. read more

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My new destination for fresh and flavorful smoothies/food is TROPICAL SMOOTHIE CAFÉ!!! I LOVE THIS PLACE!!! Established in 1997, in Tallahassee, Florida, Tropical Smoothie Café has been steadily popping up in neighborhoods all around the U.S. As soon as I hit the door, I was greeted with a warm and extremely pleasant "hello, how are you today? Welcome to Tropical Smoothie Café!" As a matter of fact, everyone in the store greeted me at some point during my visit. The staff was extremely polite, patient and chipper for such a dreary and cloudy Monday morning. Since their motto is to "Eat Better. Feel Better" I knew I was going to be in for a real treat! After being pleasantly surprised by such a wonderful greeting, the first thing I noticed was how bright, vibrant and clean the restaurant looked. The young lady that initially greeted me literally walked me through the entire menu, gave me a few suggestions, a few of her favorites and what the most popular options were. TSC has a HUGE menu of classic, superfood, supercharged, and indulgent smoothies to choose from. You can also incorporate various supplements and fresh add-ins to your smoothie! All smoothies come in 24 oz. size. It would behoove you to look at the calorie content for each smoothie because depending on what you get, the calories can be extremely high. Oh, but they don't just have smoothies, they also have fresh foods. Sandwiches, flatbreads, wraps, salads and tacos were also on the menu. Clearly, I had no clue what to get after looking at that extensive menu, but after weighing out my options, I thought I would play it safe and get the feta, egg and spinach wrap, accompanied with the Paradise Point smoothie. The Paradise Point smoothie is made with strawberries, pineapple and bananas. When I say I couldn't put that wrap down, I COULD'NT PUT IT DOWN!!!!! Who knew that one little wrap could pack so much flavor in it?!? The smoothie....let's just take a pause for the cause, because that smoothie was sooooo delicious! Smooth, frothy and flavorful...just delicious! Even though this location is pretty close to me, I just found out one is about to be open even closer to me! #SCORE! I will clearly be there all the time now! Not to mention, smoothies are 50% off daily between 7 - 9am. Such a welcomed addition to the area! read more

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Ahhh... the weather is finally starting to get it together! Went on a 12 mile bike ride today and thought I'd finally try Tropical Smoothie Cafe as my after workout pick-me-up. I went around noon and the place was busssyyyy! The layout of the store is a little weird. There were about 5 people in line and a bunch of people waiting for their orders. This created a pileup of people near the counters and along the only pathway through the store. The workers bring your drink out from behind the cash registers and have to make their way through the throng of people to get it to you...It was just a cluster*** of people everywhere and a little chaotic. I'm sure it's not bad when they aren't as busy, but still... I'm wondering if they should have a pick-up station like Starbucks? Anyway, I decided to try a SuperCharged to fuel me after my workout. The SuperCharged smoothies have added supplements and superfoods. The Triple Berry Oat seemed to be right up my alley, full of strawberries, blueberries, cranberry, multi-vitamin, ground flax seed, whole grain oats, whey protein, and Splenda. You can opt out of the Splenda and request turbinado instead (I did). Overall, the smoothie was pretty good. The texture was definitely thick and chunky from all of the whey, flax, and oat and left a very "oat-y" aftertaste. It was good, but I will probably try a Superfood Smoothie next time. I have my eye on either the Avocolada or Island Green. read more

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There was a flyer promoting military and discounts and let the caring desk clerk know i was military and even showed them my military ID; however they said I had to be in uniform where most branches if not all, tell us try not to be in uniform unless you are actively working so that we don't become a target and get hurt. In this age people are always trying to hurt, law enforcement, military and can be dangerous, so they should deff honor the military discount with or without uniform. read more

I ordered an acai bowl using the app. When I got home and opened the bag I discovered that the bowl was frozen! I ordered a bowl to eat for breakfast but now I have to figure something else out! I called to store and was told that all of their bowls are frozen. I will take my business elsewhere. read more

Is every location awesome? Well yes, so far it's yes! I like healthy food on the go and I feel good. Man! I wrote too soon... I am a creature of habit, ordering the avocolada every single time. Well today I was given a watermelon mojito and told that he never gets it wrong. What! Needless to say, he did have the correct drink made for me. It started so well. He used humor, was kind, used my name and I guess was a little distracted. Oh well, no ones perfect. Everyone gets it wrong sometimes. I was ready to end it as a lesson learned. Mistakes happen, right? Well as I was leaving Nate was heard complaining. He is free to feel frustration, but should also use discretion. He even repeatedly called the name Linda to no avail because the ladies name was Lynette. Mistakes happen Nate. Take the L and move on. Okay, I'm done now. I may return to that location. I definitely still love the restaurant chain. read more

What a nice place! The attendants all seemed happy and had smiles on their faces. There's no underestimating the power of a smile and a friendly hello. Seems simple but you'd be surprised. Anyway, nestled in the Waugh Chapel center, it is convenient to shopping and the gym. Ordered the avocolada smoothie. I have never had a smoothie made with avocado. Guess I'm late to the smoothie game (make sure to specify no added sugar). The smoothie was delicious and even though it was a bit cold and raining, I persevered #Winning. Also ordered the kale Caesar salad and opted for the kale slaw (guess I was on a green kick) instead of fruit or chips. That kale salad was absolutely delicious. It had Granny Smith apples in it! I mixed it in with my salad in lieu of using the dressing and it was perfect! read more

The owner is very disrespectful and completely unprofessional. This is by far the worse establishment and franchise I have ever encountered. The owner is clearly not business savvy and made sure to curse me out today while calling me an ignorant idiot. She was trying to pull in and park today near the bank on the side of the cafe which is also designated for Starbucks drive thru customers and the public! While I was in the Starbucks line she pulled up very aggressively with gestures advising me to move, as im moving out of her way she then cuts me off and forced me to drive out of a very public parking area. She was clearly upset and would not calm down even after I backed up just to move out of her way. As she was going in to the cafe she proceeded to call me horrible names and an ignorant idiot is one of them. I stopped going there awhile ago because of how rude they are. Very unbelievable how they haven't lost this franchise yet. I will also be filing a complaint with cooperate and also filing civil complaint for harassment. read more

I have been getting smoothie and wraps from Tropical smoothie for quite sometime. Me and my daughter split the wrap and smoothie. Today for the first time ever I got charged for asking for an additional cup. No other Tropical Smoothie has charged me. We don't share after Covid. I told the guy I was here yesterday and didn't get charged. Didn't even answer me. He was so grumpy. Never coming back here!! read more

Hello, I attempted to visit this location on Tuesday, July 15, 2021 at 7:07pm and the door was locked in my face as I was approaching the door and the young lady walked away. I was highly disappointed after looking at the hours on the door which read that the store doesn't close until 8:00PM! I then asked through the door if the store was closed and a another young lady used a hand gesture saying no, as if the store is closed...which was a LIE! I would like to file a complaint to the Corporate office because this is no way to run a business! - Jaime read more

Tropical Smoothie Cafe - The store hours posted by the business. - Juice Bars & Smoothies Near Me - Gambrills, Maryland

I would have given them a five, but the Sunrise smoothie was a tad off. It needed something extra like SWEETENER. I know a smoothie is suppose to be healthy, but I want you to put me in a slight diabetical (don't look this word up because you won't find it) something. I want them to make it like you make koolaide. Now, for the manager who took my order. He needs a class on customer service because it was so OFF. He was not inviting at all, sorta rude if you ask me. I'm going to ignore his rudeness because it brings me to my next point... That Chipotle chicken wrap!! Yesssss!!! Everything about it makes me sing.....aaaaaaaaAAAAAAAAhhhhhh!! I am going back TODAY just for this (beep) wrap. Why did they do this to meeee. All they need to do is add some extra chicken (give you three little pieces so I had to line it up with each bite). I didn't ask for a skinny I want a regular. read more

Tropical Smoothie Cafe' is the latest addition to the variety of businesses in the Waugh Chapel shopping area. I had never dined there when I lived in Virginia Beach but now I see what I was missing. The wraps and smoothies are fresh and delicious. Currently they have a promotion for "Happy Hour", 50% off smoothies from 7a-9a. What a deal for me! Since I typically am so busy at work in the mornings it is super convienient for me to snag a smoothie for breakfast. There are a myriad of flavors to boot and I have been happy with the ones I've tried thus far. Parking is limited as it is a few doors down from Starbucks. I will be a returning customer. read more

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I ordered the detox island, which had mango, kale, pineapple, ginger, spinach and banana. The cashier reiterated this drink is naturally sweet, but after drinking this it just taste like a bunch of ice. I taste a hind of ginger and kale, I am unable to pick up the banana flavor in my smoothie. I like the concept of their drinks but I do not like the delivery. I suggest not putting so much ice in the drink and maybe freezing the fruit so the drink is still served cold. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Gambrills, Maryland

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Great place to get a fresh fruit smoothie! Lots of options and they will accommodate those with allergies. I am severely allergic to apples, raspberries, and blackberries and once I told them they made sure to sanitize the blender again, like they would for a nut allergy. They had a lot of options of smoothies to choose from and I wasn't able to decide. I asked for assistance and the woman waiting on me recommended the Bahama Mama, which has strawberries, pineapple, white chocolate, and coconut. It was very good and a great choice! This location had plenty of seating options and nice music! It's a great place to sit and work or just hang out! read more

This cafe is full of employees that disregard the quality of customer service. Multiple employees in this cafe have reportedly bullied a friend of mine on social media and have caused her to never come to this place. I stood outside for over five minutes, not seeing a sign right under the normal hours, but instead of someone just coming to the door or pointing the new hours out, they just stood in the store staring and looking irritated. No care for customers here. As I've worked at Tropical Smoothie before, I know the quality of food is low and to make it worse, the people here are unpleasant. The food is not worth encountering ugly personalities. I have proof of the online bullying so please reach out so I can give names. Best, Juli read more

I live in Bowie, MD and I drive to this location nearly everyday - it is the best in this area in my opinion. They get it right every time! My chipotle chicken club is always hot, bacon cooked well, maple sweet potatoes-hot and cooked well, and the watermelon mojito smoothie-deliciously made-I typically add ginger and vitamin c as it gives the smoothie a unique taste - again this is the only location where I have a great experience every single time! Thank you! read more

I love Tropical Smoothie. I was skeptical at first thinking they used mixes but I went in there one day with Starbucks and was given a lecture. I broke down and bought my first Island Smoothie. I was pleasantly surprised to see that they used all natural fruits and vegetables. I was also able to reduce the sugar by omitting the turbindo. They also have a detox island smoothie while I have gotten as well. Thanks for the lecture dude! read more

I love this place because there's so many different options that can accommodate everyone. If you're on the go a lot like me, this is a great place to get healthy fresh food and smoothies. I was extremely indecisive as to what I wanted and the cashier helped me with my selection. The first smoothie (Mango Magic) was extremely bland and disgusting and I came back in to see if I could switch it out. I could sense a little uneasiness, but she replaced it with my new choice, Paradise Point + kiwi. It was AMAZING. Definitely beats any smoothie I've ever had. I came in really pumped, per usual, and the cashiers wasn't as welcoming and bubbly. It was near closing time so I'm sure they were ready to go but nonetheless, customer care is always the # 1 goal. I will be returning! read more