After a day that was longer than my list of things to do on the next, I decided to take a chance on a fast-food joint that is a nonexistent species in my land: Smashburger. Standing in line was the genesis of my pain. There was a man in front of me sporting a Tom Wilson jersey, so I instantly knew his type and squared up behind him in case. The line in general was long and polluted with Capitals fans. There was a game on that night, which they miraculously lost to a team without their almost-elite captain. Anyway, back to the burger. Well, I waited nearly half an hour for it, and it looked like it was literally smashed - by a construction worker's Merrells. I was glad that the water was refreshing, because I downed nearly three large cups worth of it while waiting for my greasy flapjack on a bun. The flavors were epic. read more

Smashburger - Still, could be worse. - Burgers Near Me - Washington, DC, District of Columbia

I called Smashburger at least 4 times between 7pm up until 9pm to see about the potential National Hamburger Day specials that may be different from online ordering. No one answered the phone each time I called. Someone finally answered the phone at 9 & I asked would it be possible to place an order in person because I was not sure if things were different online versus in person. The person on the phone assured me that I could come in person to see if things were different. I told her I would be there in 20 minutes or less. I got here in 16 minutes due to minimal traffic. I arrived, but the door was locked at 9:22pm (probably earlier who knows). While I am understanding that it closes at 9:30 on weekdays, I was assured that I could come in & I let the employee know I was on the way. I essentially drove all the way here hungry & wasted my time and gas rushing to get there. I would not have left my apartment had I known this would happen or if the employee would have communicated that they tend to close earlier than 9:30. I found this entire experience highly unprofessional and in a way disrespectful. I was hoping to become a first time customer, but it was completely ruined. I will certainly never be a patron here. read more

The entire staff needs to be replaced from the cooks in the back to the cashiers in the front. These associates argues with one another. Instead of working together they work against one another. This could overall be a great burger place but the employees must want to work here and have customer friendly attitudes. The cooks in the back speak to you as if they your mother and don't take order from the cashiers well. I guess I'll be going back to five guys at least they work together to make the other experience great. fries was cold burger was incorrect then when said something cook made it a big deal. It's truly sad because she didn't know anything that was on the burger and I mean how it's suppose to be prepared. read more

I wondered in here hungry and desperate, never having had a smashburger before. I was pleased fo find that they had gluten free bread and decided to go out on a limb and try their mushroom burger. It was SCRUMPTIOUS. The service was nice to engage with and while it wasn't super fast because they cook to order, it was delicious when I got it. Ill definitely be going back. read more

Smashburger - Burgers Near Me - Washington, DC, District of Columbia

Today was my first time eating anything from any Smashburger. I ordered from the 7th Street NW location since it's close to my office. The burger was okay, but the fries are too disgusting to get past the first piece. They looked like they've been soaking in the deep fryer after being cooked. When I tipped the cup on its side, it was more obvious. YUCK! read more

Smashburger - The bottom of the cup is SATURATED with oil, like the fries... - Burgers Near Me - Washington, DC, District of Columbia

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Terrible service. My pick up order was marked as ready at 2:22pm and I was not handed my food until 2:37pm. No apology no free drink no nothing. Definitely my last time here. Too many food options in the Gallery Place area to accept subpar service. Poor service does not breed return business. read more

Smashburger - Burgers Near Me - Washington, DC, District of Columbia

If you're looking for a quick bite to eat and are in Chinatown Smashburger is a pretty solid option. I have to admit, Smashburger has gotten very expensive. We paid almost $40 and split fries. I can't say it's worth the money, but in a pinch when you're looking for something quick, this works. This location has a security guard at all times. Staff at the counter/in the back or not the most friendly. We asked for mayonnaise and they all basically looked at each other expecting someone else to get it. I wasn't expecting five star service here, but the least I could do is assist the paying customers. As far as the food goes, the burgers were pretty good, but the fries were really lacking. I was surprised that our order of fries consisted of maybe 20 fries... I'm not really sure what's going on here, but the portions seem really off. The restaurant set up is also a little weird, there's a section that looks like customer should be able to access, but there's a random divider on one of three sides. I continuously saw a customers going over there and helping themselves to napkins/silverware/condiments and getting yelled at that that was only a to go order section for employees. Personally, I don't think it was super clear but then again after seeing them get yelled at I didn't bother to go up there. Overall, it's a fine choice, assuming you're not craving Chinese food. read more

Ordered a double cheeseburger. The portion was good, the ingredients were fresh, and the price was decent. Would've given this a 4 or 5 stars but there was WAY too much salt on the burger. As for interior, it's pretty clean. Line was kinda slow but not too bad. read more

I wish I could give a 1/2 or 1/4 star. Went to Smashburger with my daughter before an event nearby--we were excited, trying to grab something quick and easy. Big mistake. We ended up waiting 10-15 minutes just to order, which already put a bad start on the whole outing. No one was in line. Was told that orders can't be placed until "they finish." No clue what that meant. Then when the food finally started coming out, it didn't come out together--the burger came first, then we waited again, then the fries showed up later. By then the whole "quick meal before the event" plan was completely shot. But the worst part was the staff. The attitude was flat-out rude the entire time. One employee actually slammed the food onto the counter and pointed at me to take it, like I was bothering them by being there. In front of my daughter. Totally disrespectful and unnecessary. Meanwhile she walked the food to the other tables. This place took what should've been a simple, happy pre-event stop and turned it into an annoying, uncomfortable experience. Won't be back. With the attitude of this staff, this business won't be around much longer at this location. read more

I like the SmashBurger chain. It's similar to a Shake Shack or a Five Guys. Of those places, SmashBurger has the best fries, and if you get the "smash fries", they're even better. And their burgers are very good, too. I don't want to be too hard on this location for the service we received last night. They, like every restaurant in the area, were jam packed, their employees were working hard and trying to be polite and professional while under the sort of job strain where I'd have been forgiving had they gotten a bit short with people. But, the wait was way too long and too many other things weren't right. It took half an hour to order because they stopped taking orders for awhile to have the employee working there help get orders out of the kitchen. Then, it took another half an hour to get our food. I'd ordered my wife's burger without onions (as was reflected on the receipt) but when we got it, it had onions. It also had mustard, which she doesn't like and which wasn't supposed to be on that burger. My son's kids meal was supposed to come with milk. We didn't get that. They ran out of two of their crafted beverages around when I got there and neither were replenished by the time we left. The layout is a little inefficient, but that's mostly due to the shape of their space. The restaurant seemed at least as clean as you'd expect for a place so mobbed. They had a pretty new and completely clean high chair for my son, that sat level on the floor and had working straps and all (which is big for parents of little ones). I'll likely give this location another shot at a less busy time. But, I'll steer clear in situations like when it's a spring Saturday after the museums have closed and before a big event at Capital One Arena. They were not in a position to succeed under that stress. read more

Hi i dont know if this is an app problem or store specific problem but i had selected in the smashburger app when ordering because it lets me for smash tots with my shrimp basket, upon pickup and checking my order before leaving i see i have regular fries i ask the manager and he loudly tells me the shrimp basket only comes with regular fries i said ok but im still missing my scorchin tots he then says youre not listening it only comes with fries i said ok but im still missing my scorchin tots ! the cook chimed in as well to echo the manager to which i again said ok but im still missing my tater tots that i ordered seperately they finally check the order screen and proceed to get the tots, then when i left to eat the meal i noticed two addittional missing items that i didnt catch because i had to argue for my tots, my kids meal did not get its kids fry or apple juice! this was a horrible experience the only bright light was the young lady with the bright auburn hair she was helpful while the other two visble members were not , i dont know if this error is due to lack of staffing ( more members needed on shift) or just carelessness but for the prices charged this is completely unacceptable and I hope that this is not the smashburger standard! The 3 stars are for the cashier she was good the experience overall remains a 0 read more

Enjoyed the double BBQ smash burger with fries. Nice for a quick bite to enjoy alone or with others. Hard to find good parking but there are parking meters around. Our server, Diamond, was excellent in giving us details on what's best to try and delivered our food with a smile. I enjoyed the various drink options as well that had free refills. Enjoy. read more

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I am not a big burger person but have learned if it a smash burger you can always count me in. This burger was so good and so was my shake. The burger was nice and juicy and the bun was soft as welll read more

Smashburger - PEANUT BUTTER SHAKE - Burgers Near Me - Washington, DC, District of Columbia

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Understaffed. Unmotivated employees and made to wait more than 10 min and didn't even get to order. Just left.

The food was ok. It was my first time eating here. The time it took for them to cook my cousin's 6 chicken wings was wild. She ordered her food before us and we'd gotten our food, eaten, and ready to go before they finished hers. She ended up getting it to go. They were astronomically slow. I think I'm all set on smash burger, but check it out if you're interested just prepare yourself for potentially a long wait time. read more

Smashburger - DOUBLE ALL-AMERICAN SMASH & Tater SMASH TOTS - Burgers Near Me - Washington, DC, District of Columbia

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stumbled upon this spot while walking around downtown with friends. Decided to check it out and I'm glad we did. 3/4 of us got the spicy jalapeño burger. This burger did not disappoint ! If youre into spice def order it. The single patty was filling, but totally understand if youre a double patty person. The tater tots and fries were also pretty tasty. I ordered the oreo milkshake as well and asked if they could add a bit of caramel and they gladly did. Shoutout to kendall and the team for making our time there memorable and delicious. read more

Smashburger - Milkshake - Burgers Near Me - Washington, DC, District of Columbia

Didnt receive the double bbq bacon. My daughter has a dairy allergy (not just lactose intolerant) and I had to use her EPI-PEN because they sent her a DAIRY shake as opposedto the NON-DAIRY that was ordered! The CLASSIC burger had CHEESE ON IT...just THE WORST! Obviously the staff is lacking and dropping the ball! Don't know if the food was any good because it was all EXTREMELY COLD by the time we stabilized our daughter! It was cold when we got it anyway. read more

Smashburger - NONNNNNNNN-DAIRY!!!!!!!!!!!! If I didn't have her epi-pen we would've had to call 911!!! - Burgers Near Me - Washington, DC, District of Columbia

I tried Smashburgers in DC (7th Str): 1st- long wait, cold food. several months later, I convinced myself maybe it was the delivery fault. 2nd-On time, cold fries... cold fries when I ordered scorching hot tots. cold burger. I will not try it a 3rd time. read more

Had the baconator. Large portion but it IS NOT a smashburger. No crispy outside whatsoever but still tasty. Bun could be toasted more. I think they lightly toasted the top but no e at all on the bottom portion. Fries are tasty. read more

The food service and ambiance was all terrible I wouldn't recommend this to no one ....unless you like fucked up service and nasty ass low budget food read more

1st time killing a burger at Smashburger ! Crispy/Hot Tater Tots BBQ Bacon Cheddar Double Easy to locate near Chinatown. Staff extremely friendly and service was outstanding ! read more

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The veggie smash is a spicy black bean patty and it is delicious. It has mayo and egg so not vegan friendly. It's a little dry so add avocado. The smash fries were seasoned but almost taste double cooked or something was off. Service was slow. They ran out of bacon and milkshakes at night. Price wasn't bad for DC. I'd go back for the veggie smash. read more

Worst customer experience. Nobody was in line and it took 40 minutes. Staff were unprofessional

I had a long day in the city and had a taste for a burger, shake, and some fries. My usual go-to for the fixed is Good stuff, five guys, or Shake Shack. I decided to give this place a try. Needless to say, I was extremely disappointed. The burger was too pink for my liking (no, they didn't ask me how I wanted my burger. The fries were extremely greasy, and the smash sauce is basically mustard with pickles, which wasn't palatable. The best thing about my meal was the Oreo milkshake. Regarding service, they had one cashier who was responsible for taking orders, bagging said orders, or taking customers who decided to sit in their orders in addition to making milkshakes/drinks. I felt sorry for her. However, she didn't show that she was tired or frustrated. I probably wouldn't visit this establishment again. It has read more

Smashburger - Burgers Near Me - Washington, DC, District of Columbia

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Nice burger place located in the heart of DC's Chinatown. It's located near the Chinatown metro and across the street from the big Walgreens. The place was clean, friendly, and quiet for busy downtown. I elected to have the bacon avocado single burger which is on a multigrain bun with regular fries. The burger was cooked to perfection and loved the chipotle sauce. Overall nice place to grab a quick meal after exploring DC. SN: please excuse my picture of the half sandwich, I was hungry and dove straight into the burger read more

Smashburger - Avocado Bacon Club Burger - Burgers Near Me - Washington, DC, District of Columbia

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i went on my lunch break and and the service was horrible!!! bad customer service very rude, the expeditor/cashier didnt want to take my order on top of that been waiting for my whole 30 mins break for no food!!!!!!!! No apology no free drink no nothing. Definitely my last time here. Too many food options in the Gallery Place area to accept subpar service. Poor service does not breed return business. Staff were unprofessional and rude!!!! The Ambiance was cool but everything else was not up to good standard... i would try it again but right now my whole lunch break was ruined!! read more

Came during lunch on a Saturday Walked by a couple of times.. always wanted to give it try.. was by the movie theater so i figured why not It was busy.. but seem pretty unorganized... -.- took a long while before I got my food.. not sure if they are understaffed or just unorganized staff That being said, the burger (classic double) was very tasty! Had to bring it home since it was pretty crowded but surprisingly traveled well Fries are pretty good too Would come back again .. but would avoid busy time read more

Smashburger - Burgers Near Me - Washington, DC, District of Columbia

Exceptionally rude staff. They put my order out for pickup before it was ready and gave me attitude for attempting to pick it up exclaiming "what are you doing?" And "you can take your burger without your fries then" and was generally unpleasant and unprofessional and disrespectful. She also kept side eyeing me and making underhanded remarks until my order was eventually completed. Would not be back ever, and would dissuade anyone from going there. In desperate need of more professional staff. read more

Coffee shake yummy! And the staff was nice and provided great customer service especially the lady cashier! Thus, 4 star well earned! The burger was good ! I had the mushroom truffle swiss burger but the Coffee Shake was remarkably outstanding! It was very smooth and not too sweet and i can def taste the coffee. I got salted mocha shake. The smash fries seasoned with garlic rosemary & olive oil was good especially while it was hot. Half of them i took on drive back to my office and not as good though after heating it was slightly better. Shake is the one i like most during this visit and will likely pull me back in next time and will try another burger for they all look promising! Please also keep excellent customer service because hospitality counts especially with many other competitions in the same vicinity! I'd a great experience so kudos! read more

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Basic burger spot. Service was quick. Food was good - made to order. Pretty straight forward. The sweet potato waffle fries left a little bit to the imagination. But I would definitely return to this spore. The price was moderate - comparable to any none fast food style burger joint. Tables and chairs were as comfortable as one would expect. I like the fact that they offer actual cups for dine in patrons. The spot is really Nothing to write home about. If you work in the area or are there on the run and need a quick bite to eat, this is a good option. read more

Their smash fries are really good - shoestring fries tossed in garlic and rosemary. Pretty standard smash burger. Good for a quick meal when in Chinatown but otherwise nothing special. read more

Great food-similar to Shake Shack, Five Guys....menu a little more varied. This particular location wasn't the cleanest but good fresh. read more

Smashburger - Avocado/Bacon Smash Burger - Burgers Near Me - Washington, DC, District of Columbia

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Made a $450 catering order and received a confirmation. When I arrived, they didn't have the order and refused to make it.

Great food and fun the place was amazing the people too My food was hot and ready for pick up

The food was good but was completely out weighed by the apparent incompetence of the front staff. After having to repeat my order four different times, the cashier finally entered it correctly into the system, then walked away to wipe down tables before completing my order. So I sat and waited for them to do a job someone else should have done, like the floor staff who was standing around. After my order was placed, i then waited in a fairly empty restaurant for nearly 30 mins to get my food. I should say, 15 of those minutes my food was done wand sat, waiting for the floor staff to bring it to me because I was not allowed past the line where food came out. After waiting at my table as instructed I went to the counter and had to ask for them to give me my food, which was now cold. I was hoping I caught them at a bad time, but I was not the only one in the restaurant having these issues. read more

Went there twice and didn't get milkshake waited 30 minutes until i asked. Service was horrible, we heard one of the servers call us retarded, she was very rude. read more

The truffle mushroom Swiss burger was delicious, especially the truffle which had the most amazing, richest flavor for a fast food/casual place! The mushrooms were also cooked perfectly. The salted caramel milkshake was good and refreshing on this hot summer day. However, the highlight of this meal has to be the side of Brussels sprouts, which absolutely blew me away. They were very rich, tasty, and crispy, and the saltiness level was gloriously perfect. I definitely did NOT expect such delicious Brussels sprouts from a burger place! Service was great and fast. read more

My husband and I dined at smashburger last night because of a Yelp Elite event. Street parking was surprisingly available very close by on a Friday night (rainy though) when it's usually impossible to find a street spot in this area. Customer service was friendly and we dined inside. There was ample seating and it was spacious. We got the Oreo and chocolate milkshake (Oreo was better), Avocado Bacon double burger (good), Colorado double burger (good, but Avocado Bacon was better) and smash fries. It was a LOT of food and would run you normally about $40 for two full 3 piece meals, which seems on the pricier side, but we only got through half our meals. It's not the best burger I've ever had but pretty good. Overall I would recommend smashburger if you're in the area. read more

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Think I came to this smash burger for the second time after doing the cherry blossom ten miler. Was a great experience. The manager treated us very well. I would for sure come here again. Friendly service and great location. read more

Smashburger - Oreo Cookies & Cream Shake - Burgers Near Me - Washington, DC, District of Columbia

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They called my dumbass friend retarded, I very much appreciate them. And they didn't serve my friends on time.