Service can improve. I went in to pick up an order for Uber Eats and the girl behind the counter wasn't pleasant. I get that it's early in the morning but be decent to people who didn't do anything wrong to you. read more

We ordered two smoothies and a flatbread around 7pm. I could see the two girls assisting each other in catching up the smoothie orders but unfortunately both of the smoothies came out icy. read more

Smelled like feet inside and the smoothie tasted like water... terrible. Service was decent

The cashier that was working today at 7:00pm was horrible worst customer service I ever had had at this establishmen. My order took nearly 20 minutes for only a regular smoothie. The smoothie at that took another 10-15 minutes. Disappointed read more

Today's lunch was a huge let down & I was anticipating this meal after fasting breakfast & a busy work day. The restaurant was clean and everyone seemed to be on a roll with getting orders out. I ordered a strawberry banana lean machine smoothie w/ a Baja chicken wrap (no Romaine).... When I got to work with my food I realized I was given a full Romaine wrap with no chicken, no onions, no Baja sauce, no cheddar, no roasted salsa, no avocado.. you HAVE to be joking. I normally never leave bad reviews, but this isn't the first time this has happened here & every time I just lose money & toss the wrap. please please ensure to check your food before you leave, because no one else will. Edit- added a star since the manager refunded my money. read more

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Tropical smoothie is one of my go to smoothie shops, but it's something about this location that I will never come back to again. The place is dirty and looks very unsanitary. Me and my husband came for 2 smoothies and waited 45 minutes for our drinks to be made. Poorly managed store, looks like it's run by a bunch of teenagers. Other then the discrepancies listed above one thing they do is make some pretty good smoothies. read more

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Fast Service. This Is The Only Size They Serve & It's Definitely Worth The Price. Quality Is Amazing, I Love The Fact That The Texture Is Really Smooth & Consistent . read more

Tropical Smoothie Cafe - Avacolada BAHAMA MAMA- - Juice Bars & Smoothies Near Me - Hampton, Virginia

Busy place, options were great, bathroom clean, smoothie and sandwich were delicious. Girl at register was super friendly and engaging. Customers were grumpy, not sure why. read more

This Tropical Smoothie Cafe is located in the Coliseum Crossing. Serving a menu that is bold, flavorful, healthy, and all made-to-order with quality ingredients. Smoothies like the Island Green would make for a great energy boost where as too the Bahama Momma would make for a great sweet treat. Using real fruits, veggies and juices just taste fresh! Toasted flatbreads, wraps, sandwiches, quesadillas and bowls are made to fit your day and taste with quality meats, fresh produce, flavorful sauces, and of course a bit of tropical fun! This store location has a relaxing atmosphere and great hospitality. When you're feeling pressed for time and hurting for convenience; this location allows for you to order ahead and skip the line with the Tropical Rewards app. The store number is 2033 Coliseum Crossing, phone number to call is (757) 964-7771. New and clean space; COVID 19 rules in place. The only downfall to the store location would have to be the two brother owners; a bit unprofessional and arrogant. I'm a Duke at this location were many of the shift employees recognize me by the top half of my face... The two owners still have yet to greet me when entering their location and have almost always messed up my order when taking it to begin with. You can tell they are trying but it would make a huge difference for them to hire in a store manager that exceeds in customer service skills. P.S. *Get a free smoothie on your second purchase when you download the app.* read more

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My children love Tropical Smoothie Cafe & this was our first visit (7/31/20). It was slow, so there were barely any customers inside. We ordered online with ease. The staff was kind of friendly; not poor service but also not the best. The floor needed to be swept, but other than that the store was clean. We ordered Blimey Limey smoothies & I wasn't impressed. It tasted like soap was in it. It left a bad taste in my mouth. My son loved his Lil Limeberry smoothie very much though. All in all, the family is still a fan of TS. read more

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This is the second time I've placed an online order where I go to pick up my order after pick up time and they haven't even started to make my smoothie. This time I cancelled my order because I'm in a rush. What's the point in having online ordering services if your order won't be honored ? There's no excuse. Very frustrating. read more

This location is very small and very busy. I frequent here often and they manage to get me in and out pretty quick. The place is decent but the tables are not always clean. Most order are to go because there are so many people waiting on there order sitting everywhere, you really can't enjoy your meal. The staff is very young, they are professional for the most part but on occasion they tell all there personal business to each other and it can easily be over-heard by the customers. The good thing about this place is they're moving into a larger location down the street. Smoothes are good and price is fair. read more

Just walked out of the Hampton store at 2033 Coliseum Crossing at 10:00 am. 08 August 23. After a solid minute of standing in front of the cashier, she was too preoccupied by her cell phone to acknowledge I was there. Either a problem with management, training, or that is the only level of workers they can find. Another customer lost. read more

I'm gonna preface this with, I love tropical and they almost never get my orders wrong. But this location, oh my goodness. First of all, the address is wrong on their app. I legitimately drove around for 10-15 mins around the crowded coliseum blocks trying to find this building, and eventually had to call for them to help guide me there. They admitted that the address was their old location. Okay, then fix it?? Cuz the building is kinda hard to find anyway?? Once I got there, I saw my online order on the shelves. Nice, great. Until I opened my bag and realized they gave me chips, when I already PAID EXTRA for a premium side (sweet potatoes). I asked about it, they said "oh yeah we don't have any premium sides right now" or "we're out" or something. Aren't these fast food chains supposed to "stock out" of stuff online?? The app shouldn't even have allowed me to order and pay for it if they were out. Whatever, I just asked if I could have a refund only for the side (2.35 I think?) I will say, they were nice about that part, and simply gave me the cash to make up for it. I went back to work, opened up my wrap, and lo and behold, this is wrong too. I ordered a buffalo wrap, and they gave me a Caesar wrap (with hardly any chicken, mind you). Not even close, man. The only thing they got right was my smoothie. I never intend to return to this specific location again. read more

If it was possible to give 0 stars I would! The owner is the most unprofessional, inept business owner I have ever dealt with! We placed an order for 2 smoothis and 2 bowls. It was delivered (DoorDash) and only the smoothies arrived. Driver told us to contact the store. After initially REFUSING to come to the phone and leaving his employee to handle the issue he finally told me to come pick up my food next time. He refunded the cost of the bowls, JUST THE COST, NO TAX. I told him I wanted a full refund, he yelled at me and said 'the rest is my problem". I understand mistakes can be made, but I have NEVER dealt with such a horrible business owner. And, one of the 2 smoothies was NOT drinkable. It was a block of ice. When I told him that he said I was lieing and making excuses to get a bigger refund! My advice to you, eat somewhere else, ANYWHERE else. read more

Made an order just to find out the shop is no longer at the location. Spent $8 for nothing.

I do not recommend this establishment. I usually go for lunch and place an order online and on 09/07/2022 I put in an order for a Turkey bacon sandwich with no Swiss and no ranch. I save my lunch for after work and once I returned home I went to eat my sandwich and noticed it was heavily dressed in ranch. I'm pretty far from the restaurant now but hopefully I can call in and rectify the situation because I paid $17 for my meal. I called and the phone rang at least 7 times. Once they picked up I asked for the manager, who was no longer there. They gave the phone to their team lead Theo, in which I spoke and preceded to explain what happened and he immediately hung up after a few words of me speaking. I can excuse a mistake but lack of customer service when you consistently patronize a place that menu, honestly is overpriced for the meal you receive. I find that quite insulting, my advice to management: people will come for the food but stay for the customer service; below I will post the sandwich read more

Tropical Smoothie Cafe - TURKEY BACON RANCH - Juice Bars & Smoothies Near Me - Hampton, Virginia

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Just left TS and the atmosphere there was horrible. I don't know what's up with that crew but no one speaks or even seems happy. I ordered 3 wraps and a smoothie and the smoothie wasn't completely blended. It had chunks of ice and bananas and I barely finished it. Had I known before I returned home, I would have made them remake it. read more

Tropical Smoothie Cafe - Unblended Smoothie - Juice Bars & Smoothies Near Me - Hampton, Virginia

Do you like bacteria growing on the line all day long. What about a little cross contamination to go with your smoothie? This might be the smoothie spot for you, if you're the health inspector and have a quota to meet. read more

Tropical Smoothie Cafe - This is what a place with a 58 out of 100 health inspection looks like. Go elsewhere. Detox Island Green Smoothie - Juice Bars & Smoothies Near Me - Hampton, Virginia

What can I say... this location is ehhh not the best. It really has lost its allure and it needs some work. 80% of the staff needs to be replaced or retrained. Hiring young doesn't mean that they should act ignorant. Let's start off by explaining how I almost barfed walking in, the smell... the smell of strong dirty bleach water smacks you in the face like a bag of rocks. It literally is so overpowering that people weren't able to sit and eat in their dining area. For it to smell like bleach I would think it would be clean but no the floor is sticky ass hell and the tables had a weird oily film on them. Then here comes a staff member from the back same door where they bring your takeout food from. He walks through the lobby with air pods on while taking out this enormous cart full of trash ... through the lobby and he barely says excuse me for having to squeeze by the lady behind me in line. So now u have a whiff of trash juice and dirty bleach water. Nowwww it's time to order, I get a southwestern chicken and cheese quesadilla and an açaí berry boost smoothie. Smoothie was great as usual and the quesadilla was kind of thrown together this time. Didn't really have the same flavor blast it had when I first got it. But hey I guess the bleach water and trash juice boggled my senses lol. The reason they got the one star was because the smoothies are always on point. So at least they are doing something right. read more

I had a wonderful experience at this particular Tropical Smoothie! The service was quick and the staff were friendly. I stopped in here on a Tuesday afternoon and it was not busy at all. I ordered the beach bum (my favorite) and my fiancé ordered their blueberry bliss. You have an option to order dark chocolate or white chocolate with the beach bum and I usually order the white! Both of our smoothies came out prompt and tasted great. I have also ordered food from this location. I usually order their Thai Chicken Wrap and it never disappoints! It has a little kick to it, so if you are not a fan of spicy foods do not order this wrap. I also love coming to Tropical smoothie for their national flip flop day! The smoothie this year was different than in previous years. I believe it was a mango/pineapple one. It wasn't my favorite, but it was free and helped a great cause! If you have not been to this location, definitely give them a try. The food and service were perfection! read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Hampton, Virginia

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I told myself I would eat in today in order to save some money, so I looked in my pantry/freezer and was a bit disappointed. I threw a frozen pizza in the oven, since that was the only thing I really had and was planning grocery shopping for the next day. After the pizza I felt sluggish and in need of something healthier. Some fruit! Next thing I know I'm out getting a smoothie at Tropical Smoothie! This location is great. I've been here a number of times and never had a complaint. I got the Blueberry Bliss smoothie (blueberries, bananas, and strawberries) and my fiancé got the Beach Bum with White Mocha chocolate. Sometimes getting the Blueberry Bliss is a risk because it can either be really sweet or really flavorless. Today it was right on point. The cashiers were very friendly and attentive. We got our smoothies about 2 minutes after ordering. Thanks Tropical Smoothie for making me feel better about myself! read more

Tropical Smoothie Cafe - Beach Bum and Blueberry Bliss smoothies - Juice Bars & Smoothies Near Me - Hampton, Virginia

I am happy to hear that this location is moving. I have not eaten from here but have visited twice in the past month to purchase gift cards. The SMELL when you walk through the door is so pungent. I would not purchase food from this location! And for the smell (exactly the same both times) to linger for that long over weeks is unacceptable. Maybe the new location will change this problem. read more

Only given a 1 star because I can't give lower. Waited 15 minutes for two drink. While all four young ladies behind the counter had several order waiting (the place is nearly empty) but, focused on joking and entertaining three friends (customers) at the counter. The place is dirty, trash has not been taken out and is overflowing, no napkins are available. While I waited for my order a young child waited with his mother and the staff is playing music full of curse word at full volume. The staff made sure to stop what they were doing while the all 7 customers waited to give their friends at the counter a discount. Will not recommend or come back to this unsupervised business. read more

Today was my last and final day ordering from Tropical Smoothie as a whole. Especially due to the experiences I've had with this specific location. No matter what, my order is always wrong. ALWAYS. And it becomes very inconveniencing that you have to check your order down to what is inside your wrap EACH and EVERY time you order the same wrap for them. I would advise to proceed with caution if ordering from this location. Don't try to call either because the number in the app is out of service. SMH. read more

Let me first start off and say TSC is one of my favorite smoothie locations. I got the same thing I always get... the kiwi quencher. The smoothie was okay....but tasted more tart than usual. This is not my first time at this location. I never get the sandwiches at TSC but time, I got the chipotle chicken club flatbread sandwich and that was also... okay. A couple hours later my stomach was REALLY bothering me and it wouldn't stop. I could barely drive home but once I did, I threw up 3 times, had diarrhea and couldn't go to work the next day. That sandwich and smoothie was all I ate last Sunday. So I know for sure I GOT FOOD POISONING from this location. I feel that the young girls working at this location need better training. I filled out the TSC survey and have yet to be contacted. I say this not to be mean.... but in the hopes that corporate or the health department will help out this location. read more

I love tropical but let's be honest some places make the smoothies better than others this one though makes the best smoothies in my opinion. Some times the service is a little slow but once we get the smoothies it's hard to put it down! 10/10 they always play good music too! read more

Really bad. I had a Mocha Madness add peanut butter and I guess they just kept adding water to get the blender to run. Didn't even try for a refund just toweled the dripping water from all over the cup, took one sip, and tossed it in the bin on the way out. read more

I wanted to reserve judgement until I've given them A fair shot. It seems that the level of service has gone down in the past year or two. Today was the latest in a string of long waits. I placed my order online. Took a shower and got dressed to go pick up. I arrived there, and ended up watching as people that came in after me get their orders first. That was in no way right. In all it took them over 30 minutes from the time they received the order to the time I actually got my order. This was not the first time, this was actually the fifth time in a row where I went in and ordered and ended up waiting an unreasonable amount of time. I've been to other locations in the next town over and have never ran into this issue. Something needs to change with this location. read more

Ordered a wrap that was delicious. Topped it off with a blueberry smoothie so I could my superfood ration. Come to think about it, the wrap probably falls into that category as well. Well staffed, clean and prompt service. All good. Alfred read more

The girls working there have huge attitudes and are rude Very unprofessional sorry you hate your job that's not the customers problem It's always a mess too read more

I've been passing this establishment and not going in for about 11 months now simply out of sheer laziness. However, today I decided to give it a shot after my workout. They have several 24oz smoothies for about 5 dollars each. This is the only size that they have. I was interested in the supercharged smoothies. I asked for the Island Green which consists of spinach, kale, mango, pineapple and banana. I specified no sugar or splenda. They have several supplements such as whey or soy protein, ground flax seed, weight management, energizer and vitamin c. I added whey protein. Made this way my smoothie was only 320 calories. The whey protein was 100 of these 320 calories. The smoothie was super good, it really didn't need sugar or splenda. The cafe has several sandwiches ($4?), salads($7?) and soups ($3) as well which all look quite delicious. As for service, I wasn't in there long enough to really say but I would say it was a-ok not better, not worse. I thought I heard the lady that made my smoothie say the name of my smoothie and 'with splenda' so I asked her to clarify and she sorta came over said its without and went back to work. No smiles, no do you have any other questions, nothing like that. The establishment is large enough and has tables and chairs and small booths. It is well lit and bright. Overall, I will definitely return to this place and am excited to have found a place in Hampton roads where I can get something that will make me feel energized and won't kill me calories for the day! read more

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I would not recommend this place for anyone who enjoys tropical smoothie there are way better location than this one. They tend to most often not get the orders right, and most of the smoothies are very watery. Where is the manager at all of this madness? I don't know. I believe the couple times I visit a cycle through Manager's within two months. I heard one quit because this place was making them depressed and the other one just up and quit with no explanation. The owners need to be investigated as they keep cycling through employee faster than they can keep them. I just hope and pray that this place learned their lesson and close shop because as far as I can tell with all these bad reviews, they haven't changed anything we need the food service called out here as soon as possible. It's always stinking in there and whatever you ask them to remake us movie that was made wrong they get an attitude. I understand high school students working a job like this can be stressful for them but for them to take it out on their customers is where I draw the line. Again, this place needs to be investigated. And you're better off going to the location in Patrick Henry rather than this piece of crap.. there was even a guy name Chris that's one of the managers that I know of who completely said racist slurs and called one of his employees a Faggot in the middle of a busy workday. It happened a little bit over a month ago but I didn't say anything because I don't work there but to see that happened in real time. Is it ask for his name as if he didn't do anything wrong was crazy these employees need to be investigated once again I cannot stress enough, especially with them also letting other people walk in the store without verifying where their order is and just taking it stealing somebody else's food they don't make their job easy for DoorDash or either come in for the order and have to wait a whole Nother hour because there's so many orders and nobody helping, I've also seen one person on food like one person on smoothies. How is a kitchen suppose to function in this madness read more

Probably the busiest location I've ever been too it stays consistent with making my smoothies. The customer service was average, nothing spectacular. This location is staffed with young attentive workers. Cleanliness of the store is ok. The food items are inconsistent, so I stick to ordering the Muscle Blaster with whey protein. The sole drawback to staffing your store with young people is you hear all of their business, see all the hickeys on their neck and hear all the complaints about the management. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Hampton, Virginia

Shout out to the awesome cashier Sara, she put me on to my new fav smoothie. Paradise point....is both Paradise, and on point. read more

Tropical Smoothie was one of my go to places for a quick bite when I lived in the area. I was excited for a meal when I was in Hampton, but the food was not as good as I remember. They had changed the menu, and the vegetarian choices seemed more limited. Most of the wraps had chicken, but you could get them without meat if you wanted. There was a sign advertising a veggie hummus wrap or flatbread (with photos). I ordered flatbread, but was told the item only comes in a wrap. The smoothies came quickly, but the food took over 20 minutes. My wrap had so much dressing that the tortilla was gooey. The flavors were complimentary, but I would have preferred to not have it dripping dressing. However, there smoothies are still on point. The tropical Sunrise Sunset was a trip to a palm tree lined island. The fruit and juice mixed together perfectly and was a treat on a hot day. The portion is large, but I believe you can order a kid's size if needed. My advice-skip the food but grab a smoothie! read more

Tropical Smoothie Cafe - Veggie hummus - Juice Bars & Smoothies Near Me - Hampton, Virginia

Manager is rude, I'm in a hurry and tried to order a few smoothies on the phone and she said the only way was to pay over the phone with a credit card. That seems kinda sketchy. I'll just goto the other tropical smoothies from now on. read more

Horrible customer service. Forgot to make quesadillas, never checked on it when asked. Waited over 20 min, had to ask again for a refund, then actually went to check on it and it hadn't been started. Wasn't busy, no apology. read more

I am so sorry but who is the manager of this location? You need to be replaced. When you walk in it smells ATROCIOUS. I thought they mixed cleaning products wrong but based on the cleanliness behind the counter I feel confident that no cleaning products are ever used. The station is nasty as hell, fruit all over the place, in other fruit bins, and it's clear it's been sitting there at least all day (at 2pm), maybe all week for that matter. Water all over the damn counter where the blenders are, like flooded. Zero attempt by the staff to clean it up btw. Just working in it, unbothered, and SLOW. The counter where you get your food was dirty, the rack holding whatever items on the front counter is rusted all over the counter. Another customer walked in, and immediately left because the smell was so bad. I'm contemplating not drinking my smoothie because I'm truly concerned I might get food poisoning. What the hell is going on in this store? I'm thinking about calling the health department because there is no way this location could pass inspection. I will never go back. read more

I was excited to try Tropical Smoothie after my friend had raved about their new flavor (Watermelon Mojito). After walking in, I did notice that the place needed a lot of TLC. It seemed dead and a bit dirty. My first impression was to wonder if they're closing the whole store down to be remodeled, but I don't think so. The staff was friendly and helpful. We ended up ordering two Watermelon Mojitos and one Avocolada(?). The service was fast and they got the drinks out in no time. The sizes are huge and very affordable. I liked my drink although it didn't really taste much like watermelon. The same for the avocolada. My friend said it tasted more like pineapple than anything else. I'll probably try more of their drinks next time, and possibly go to a different store that's more well taken care of. I like the fact that they use fresh fruits so despite everything the smoothies were tasty! read more