Sooo good, my go to smoothie whenever I crave a sweet protein smoothie. It was pretty empty when I went so didn't take long to get my smoothie. But must get the peanut butter paradise 10/10 read more

Tropical Smoothie Cafe - PEANUT PARADISE™ - Juice Bars & Smoothies Near Me - Las Vegas, Nevada

I don't usually leave reviews, but this one earned it. Found a hair in my food, and not just any hair--long, flowing, blonde hair. The dude working had hair longer than the female employee, so naturally I dubbed him Goldie Locks. And sure enough... his lock ended up in my meal. Nothing ruins a smoothie/food vibe faster than pulling out a surprise strand that definitely wasn't on the ingredient list. Hair nets exist for a reason. I've also contacted the restaurant and corporate multiple times to get this addressed and to receive a refund. They told me I will get the refund... they just "don't know when" -- which honestly feels about as reassuring as the hair situation. What really gets me is how places like this stay in business when you scroll through the reviews and see this isn't exactly a one-off issue. Cleanliness and basic customer service should be the bare minimum. I'm all for long hair--just not in my food. Do better. read more

I was craving for açaí bowl and I stumbled to this location. I really liked it. It was made fresh and full Of awesomeness. The customer service was good. Friendly staff. read more

Tropical Smoothie Cafe - First time here - Juice Bars & Smoothies Near Me - Las Vegas, Nevada

The team and I stopped by Tropical Smoothie for a mid-day pick-me-up, and it definitely hit the spot! We ordered a mix of favorites -- Island Green, Avocolada (sub Splenda), Sunrise Sunset (no pineapple, sub mango + vitamin C immune complex), Paradise Point, Mango Magic (no pineapple, no non-fat yogurt), and Pomegranate Plunge. Every smoothie was fresh, perfectly blended, and packed with flavor. The staff was friendly, the environment was clean and bright, and all our smoothie customizations were spot on (huge plus when you've got a group order!). Everything came out quickly, well blended, and packed with flavor. Highly recommend this location for a refreshing break or team treat -- you can't go wrong with their smoothies, especially the Island Green and Sunrise Sunset! read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Las Vegas, Nevada

Got corn that was dated with a use by date of yesterday. Eww don't care about the product they are giving to their customers obviously. read more

Tropical Smoothie Cafe - Expired product - Juice Bars & Smoothies Near Me - Las Vegas, Nevada

The smoothies here are great! We also had the turkey club sandwich. The venue was nice and clean and the lady was nice but it seemed to take a bit longer than what we had expected. It wasn't that busy, maybe she was training. The peanut paradise is my fav! read more

The customer service with the girl named Shana was ridiculous. Proceeded to be rude to me after the fact I was like "that was rude" she said she didn't care. She proceeded to go on her phone and then left the store for 40 mins today leaving a young man alone. I am going to hr! This is not how people should act! read more

Couldn't place an order online to pick up 30 minutes before they closed, so I called. " we don't accept orders over the phone right now, you have to come in and place the order." " OK, I can be there in seven minutes." *big exhale* " OK, keep in mind that we close at 12." "Okay thank you!" "Yeah. Mmhm" hang up I've worked in restaurants and the service industry for 15 years. Even when working at sitdown, dine in restaurants, I never made a customer feel unwanted just because we closed within 30 minutes. Sometimes even five minutes, with an open kitchen, serving hot food. read more

My friend and I ordered the Apple Pie Paradise. Total of 2 smoothies. When we got them, they were very crunchy with pieces of ice and not blended well. We drank it for a few minutes until we decided to ask the manager to remake it. She agreed. However, we watched her take both smoothies and empty it into a blender and then poured it back out. Of course one of ours was not full to the top since we both drank out of them when we first got them. We were mortified. I like my friend and all, but I didn't want to share her spit. What if she was sick? Anyways, the smoothie tasted better and by then there was a line so we didn't say anything. On the way home, I just kept thinking to myself that that isn't hygienic for a food place. read more

My wife was getting her nails done close by and asked for an Avocolada. I got her one, put some extra in a small cup for my daughter and I got myself the Chia Banana Boost $7.95 each. This shoutout and review goes to Ren. She was helpful with me trying to figure out what I wanted. I really wanted something with peanut butter and healthy at the same time. I chose the Chia Banana Boost which I give about a 8 out of 10. I think the chia seeds gives it a bit of funny taste but it was good nonetheless. I realize my wife wouldn't be able to drink her Smoothie if her hands are tied up getting her nails done, plus I needed to feed my daughter. So I went next door to Little Ceasers and came back to TSC. Ren was so nice to let me keep my wife's drink frozen until she was done. read more

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The crew members there are sometimes very rude here and are rude to each other and I think it's unfair that you fired my favorite employee working there ! The girl with the locs she was always nice and pleasant read more

Okay most of the time, they messed up my moms drink 4/10 times. I liked that the servers were nice and kind. The smell is kinda weird at that location but it is nice inside. read more

I got the açaí bowl and it was half empty. Definitely not worth the money, and also the cashier woman was very rude.

Sure, being opened 24 hours may be true but their entire menu will not be available. We arrived on a Saturday night around 10pm (once again...it's 10pm...on a Saturday...in Las Vegas....not like it's 2am on a random Wednesday). We saw two male workers in the back...not sure if they were trying to hide but there was no greeting whatsoever. Not even a "hi we'll be with you." Finally, one approached us saying they're not taking live orders right now and we can only order smoothies. Only option will be through Grubhub, Doordash etc. Uhhh...what the heck!? I said we only want two acai bowls. He replied he can't help us because he's already clocked out and he cannot located his co-worker that's supposed to relive him for this shift change. Basically his attitude was "too bad, so sad....you're $hit outta luck." Strange and unprofessional. But what do you expect for a couple Gen Z kids who have to work the graveyard shift on a Saturday? Management of this company or even for this location needs to do better. Proper customer service nowadays is so hard to come by. Also, don't claim it's 24 hours if your full menu is not available!! First and last time I step foot into a Tropical Smoothie. Sticking to my usual Planet Smoothie or Smoothie King from now on. read more

Ordered 3 combos that came up to $47. 3 wraps and 3 smoothies. It asked me to tip before the food comes out. 2 wraps and all 3 drinks come out but they're missing the last wrap. There was no chicken in my daughter's wrap that she asked for. The lady looked confused when I told her that there's a missing item that took forever. We were the first ones there and the last to leave. Stop asking for tip if you can't deliver what you're asking for. They only gave 2 chips but I was already annoyed. The manager just agreed with me so I could leave..."yes.. yes.. yes.. I know. I know" get it together or stop charging ridiculous prices for incompetence service and wrong or missing items read more

This place has great music to order a smoothie. While the cashier took my order, she smiled and got it right. I almost left my drink behind & brought the bowl home. ;) read more

Sometimes their smoothies are really good. Sometimes they are horrible. Customer Service is non existent here. I had asked the guy to remake my smoothie because it tasted like water today. There were 2 people ahead of me but he totally forgot about it. read more

This was the most ridiculous wait ever! We stopped by to pick up a quick bite to take to someone in the hospital. It took over 30 minutes to get 2 smoothies and a chicken quesadilla. Absolutely ridiculous. When we said we need our money back because we needed to go and it would have been appreciated if we had been told a chicken quesadilla took 30 minutes to make. Then the staff made it even worse. They disappeared to the back and didn't come out till the 30 minute quesadilla was ready AND then had the nerve to ask if we wanted a refund or the quesadilla she was holding. RIDICULOUS!! read more

This location has great customer service - friendly, efficient, and they make great tasting smoothies. The only downside is that there is no drive thru but that is not a deal breaker for me. I love that they have many fruit and juice based smoothie options with and without dairy (I am lactose free so this is so important to me and usually I have to make a special request or my options are limited; but here I have plenty of choices). Staff is friendly and approachable. I was the only one in the story and the staff stopped what she was doing to come over and greet me, and then proceeded to take my order. I took a moment to decide since the menu has many good options and it's been a while since I have not been here in a while. I decided to order the Sunrise Sunset, which is strawberries, pineapple, mango, and orange juice. The worker told me this was her favorite morning smoothie to. My smoothie was done quickly and tasted so good; literally like a tropical paradise. There is ample seating inside so you could come enjoy your smoothie (and snack as they offer many wraps and side treats, too). read more

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I came back to the location because the other spot I was planning to go to closed. Gave this spot another try. Someone new worked this time and she had great customer service. She worked on my drink after taking my order this Sunday evening. She also wished that I had a great day today after providing my order. She definitely made my day better and I appreciate it. Kindness goes a long way... read more

Pleasant staff and quick easy pick up for online orders. The drinks were in a refrigerator so they stayed fresh and cold. Clean inside and decorated nicely for Halloween :-). Tropical Smoothie Cafe offers a large variety of smoothies and plenty of food options including: flatbreads, wraps, quesadillas, sandwiches, salads, breakfast items and even smaller portions for kids. Marked on our list for next visit: Red Sangria Smoothie and Blimey Limey. The wife and I tried the Bahama Mama (Strawberries, Pineapple, Coconut and white chocolate) 4/5. and the Island Green (Spinach, Kale, Mango, Pineapple and Banana) 4/5. Note that banana can be overpowering in the smoothie, in the future we will request 1/2 amount to see if its better. Tip 1: Open 24 hours! Download the app to get cool promotions. Tip 2: Worried about the environment? Get the Edible Straw! Available in choice of strawberry or lime flavor. read more

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They let me wait, and when I got home and tasted my drink it seems off, I had to trash it. The crew is polite but they know what they're doing and purposely doing it wrong. read more

I used the drive thru today, and the young lady at the window asked if I wanted to give a 15% gratuity. I was rattled it's bad enough when an IPad asks what you want to tip. The young lady told me that she was supposed to ask. that's for driving up to the window and she hands me two drinks. Something is really wrong here. I am not against tips but this says a lot about the business owner. read more

I placed my mobile order on my way to work at 5:45am, I arrived at 6:01, all the lights were on but nobody was there. I called numerous times, I tried honking (maybe in the restroom??) nothing. I had to get to work, I waited 15 minutes (ridiculous wait time even if I got the smoothie) I've contacted customer service but this is ridiculous, I could have gone somewhere else if they had just advertised they're not actually 24 hours This is a horrible way to run a franchise and as the franchisor, Tropical Smoothie should really step in as I see this is a continuous problem at this location. What a shame. Update : I have contacted them on that website 3x, they do not get back to you! read more

Tropical Smoothie Cafe - Open sign off.. so much for 24 hours, at least stop accepting online orders?? - Juice Bars & Smoothies Near Me - Las Vegas, Nevada

This place is a spacious smoothie cafe with lots of options for drinks and bites! The smoothie is refreshing but a little too sweet compared to other places. The Caribbean wrap is is amazing, I especially like the pineapple that in added inside. The service was fast from ordering to receiving the food and drink. read more

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My go to place for a smoothies or açaí bowls. Always greeted with a smile, friendly staff, and good service.

I am starving and I came in here to get a quick smoothie and a bite to eat. I was standing in line for a few minutes, one employee walked out of the business. The other employee in the back looked at me, had a miserable look on their face, and then looked away. I already know how these things go and I'm not going to stand here begging for service or waiting 10 minutes just for recognition. The girl that ordered food behind me was super sweet and said "yeah I know it looks like there's only one person. I'm so sorry, I ordered something before you. " I felt so bad for this girl because she was also waiting for quite a while. This location also looked pretty dirty on the inside and I was a little bit nervous about ordering from here anyway. Needless to say, I walked out and now I'm going to try to find somewhere with better service that can get me a quick bite to eat. The owner needs to hire more people who actually want to work there and have customer service skills. read more

Love Tropical Smoothie Cafe smoothies. Taste is great, always fresh, fast and reasonably priced. You get a large size for 7.95. Their breakfast wraps with smoothies are a great value! They also use turbinado sugar and can customize sweetness. read more

Great customer service at this location and the store was super clean! I'm glad they changed employees these kids look like they actually want to be there food and smoothie came out less then 12 minutes!! read more

So sad to see how crappy this location is now. I spent most of my high school years coming to this locations and stopped by to place an order while visiting my mom. Upon entering, the service and vibe was already bad. I was not greeted by the three employees in the front playing loud music obviously coming from their phones (I love good background music when I go out and eat, but this was just unprofessional and out of place). Just stared at until I walked up and ordered. Dolores continued to stare at me as I say "hi," and place my order, still not a word or smile from her. When I'm done ordering she just states the total, and I ask if I can split the payment and pay in cash and card, because I was 20¢ off in cash. Without saying a word to me, she drags her tip jar slowly, stares at me, and shuffles around in there to grab two dimes. At this point I HONESTLY think she's joking and thought maybe she was keeping a charade going on, because there was no way I was receiving that kind of service for real? So I chuckle and she doesnt laugh, just opens the register, takes my money, then goes to make my order of three drinks. As I'm waiting, another employee tells Dolores that she would make the drinks because she was already in the little kitchen area. So Dolores continues to take orders. When she's done, she tries to look for the third employee that was up front with them (Caroline?) and just continues walking around the shop calling for her name. When the employee in the kitchen says "She's cleaning the bathroom," Dolores just goes "Oh, girl I really thought she was hiding and crying somewhere." I felt so bad for Caroline, 'cause I'm sure she was crying and hiding, I would be too if I worked in a toxic ass work environment like this. Anyway, I grab 20¢ from my ashtray to place back in their tip jar, get my drinks, still say thank you, and left without them having really acknowledge me at all. Glad there are other locations, because I still love their smoothies and will gladly take my business to where employees are properly trained. Read the other reviews and don't stop by this location. Whoever manages their Yelp account and responds to all the negative reviews is CLEARLY not doing anything about it, so don't give your money or time. read more

This place is a joke, I don't know why I keep coming here giving them my business. Saturday July 20, 8:40 am Walked in and waited at the register for almost 5 min before anyone spoke to me..... there were two woman working and they both made eye contact with me as soon as I walked in but didn't even acknowledge me, or let me know that they'll be with me shortly. They just went about their business, so I just walked out and drove right across the street to JAMBA JUICE! The staff at Jamba were super friendly, and they have a drive thru which was a plus!!! Don't waste your time at tropical smoothie, go across the street to Jamba Juice, you won't be disappointed......unless you visit this tropical smoothie location -_- read more

This place is horrible. Blaring music with profanity and the employees are just dancing and pretending to fight/swing at each other instead of making food orders. Every single time I walk into this place it is like a ghetto nightclub with cheap speakers on maximum volume. Horrendous! The woman in there was acting rude and loud talking about how she beat someone up and demonstrated how she was hitting her. This place could be so good but seems corporate just does not care. I'm adding to this review. I went back today to get a Thai chicken wrap. It wasn't extremely loud today, however there was a safety pin in my chicken wrap. I tried to call the store, no answer. I tried to call corporate, no answer. Someone please buy this place and make it good again. It's saddening to know the owner allows this type of sloppy establishment in my neighborhood. Clearly no care given as no one is even reachable to speak to about this. Do they need a lawsuit to wake-up? read more

Tropical Smoothie Cafe - Safety pin from my food. - Juice Bars & Smoothies Near Me - Las Vegas, Nevada

I don't know but my smoothie wasn't smooth, it was more slushy. The peanut butter banana wrap doesn't even have much peanut butter. Plus there was only 1 person working the whole store. Need to hire more quality employees. read more

I placed a mobile order while on a delivery route knowing this location was right along my way. The order was supposed to be ready for pickup at 2:04 pm. I arrived at 2:10, and it was not ready. The employee told me it would be just a few minutes and they were finishing up, but after 8 more minutes, they went back themself to make some mobile orders because they clearly weren't being made. I placed a mobile order because I have timed deliveries, and I was trying to be efficient to where I could just stop and grab something. I don't have lunch breaks when I am on routes, so I did this in an attempt to be efficient. Not only did I end up waiting 20+ minutes past the time my order was supposed to be ready, but I then was almost late to my deliveries as a result. The store was empty when I walked in, so there's no reason it should've taken that long. After over 20 minutes of waiting in store, they asked again about my order and proceeded to tell me they didn't have the item I ordered in stock. I don't know why they didn't call me or why they lied when I walked in and said it was being made, but I spent the last of my money on this meal to not even be able to get it. Upon asking for a refund, they took down my name and number because their manager isn't present currently - hopefully they actually call me back. read more

Horrible service & pay Stephen his money. The ambience was cool I guess but the staff was super rude & condescending to me and my homie.

This place has thee worst service I've ever experienced. No one looked like they wanted to be there and servicing the customers was a burden. I was waiting for my friend to join me and the lady with the neck tattoos said "Y'all need to hurry up! I'm trying to get y'all in and out!" And she kept repeating orders and then got impatient with whoever ordered a 'Bahama mama' come get your smoothie! I took one look at this behavior and hit the door. I'm just appalled that anyone servicing people would behave this way. read more

If I could give 0 stars, I would. This location has continued to go down the drain these past couple of years. I used to come here all the time because of how good their drinks are and how great their customer service was, but I don't think I'll be coming back anymore. Their workers are rude and I don't like to be berated because I didn't hear my order being called. Not to mention when I did get my drink, there was was a woman there who was giving me a whole bunch of attitude for it. Tip to the owner: Get better workers who actually care about providing better customer service, otherwise you'll lose a lot of loyal customers. read more

These smoothies aren't cheap (at least if you're ordering online), but they sure are good! I'm kind of obsessed with the bahama mama, which basically tastes like drinking a chocolate covered strawberry. I love that the menu has a good mix of citrusy and other drink options. read more

Food is good however why do we have an online order process that allows you to order ahead and pick up and go but when you get there it is NEVER READY EVER!! save yourself the embarrassment and me the anguish and just call it "we will get to it when we get to it : then I will know what to expect read more

Horrible experience again!!! I leave the gym at LVAC around 5:10AM and place my order via the app at this Tropical Smoothie location only to show up 10 minutes later and I see someone waiting at the door. I get out of my vehicle and the person at the door says "it doesn't look like anyone is inside but I can see order receipts printing out of the machine at the register." We sit there for another 15 minutes and someone else pulls up and waits also. I finally find the Tropical Smoothie customer care number (770-821-1900), explain my issue and the rep said she will issue me a refund. This is the second time I've had this issue with a Tropical Smoothie location and it always happens early in the morning when I'm leaving the gym around 5AM. If you show a Tropical Smoothie location as being open 24/7 and then customers show up to get their order and no one is there it's a MAJOR ISSUE especially if they paid in advance via the app or online! I also dislike that Tropical Smoothie locations automatically take orders and charge customers even if the selected location has no staff... There should be some way for every Tropical Smoothie location to verify orders within 10-15 minutes or the order is automatically cancelled and the fee refunded to the customer with a free smoothie or entrée coupon for their trouble. read more