I am only rating this place 4 stars because of the owner and owner alone! I dont think that their employees even want to work there! All of them! I used to love TSC i would come multiple times per week. Let me tell you what happened today. I decided that I was craving tropical smoothie Café because I read on their app that they have plant-based chicken I decided to give it a try since I have stopped eating meat. So I go to the drive-through and I order my buffalo chicken wrap with vegan chicken a side of kale apple salad and a detox green smoothie. I order a second wrap the same way except I ask if they can add avocado along with that I chose The harvest cheddar chips and a beach bum smoothie. I also order a kids meal with a chicken quesadilla with regular chicken and a chocolate chip smoothie. The person taking my order seemed like she has had better days if you know what I mean, she sounded monotone and was rushing me through my order. When I get to the window I pay my $36 and something cents get my smoothies and then get my food but as I look at both of the wraps neither of them is marked so naturally I have to open them to look inside to see which one had the avocado. I open both of them and notice that they do not look at all like the picture on the app which I will attach to this review along with The actual pictures of what they gave me. I was so upset because there was no lettuce at all in these wraps one of them has bare minimum mount of lettuce and the other one had none! I went inside and asked for the manager, and outcomes this very young boy named Gabriel. He tells me that he has to take the food and throw it away before he can remake them for me the correct way... I don't know about anybody else but I don't believe in wasting food I don't believe in throwing away food. I told him that I could give those to my kids that they wouldn't mind at all but I did want my wraps remade. He said it was their policy so I asked for the general manager he said she's down the road and that she would be right back so I told him to give her a call letting her know that I was going to wait there for her. I didn't get her name in all of the fluster and she tried to reach for the food to grab it I told her I wasn't gonna give it to her and she said the same thing that the boy Gabriel said... So I asked for the regional manager since apparently that is who makes the policies for their store... So the general manager is stating that the regional manager named Jessica has a policy that the food needs to be thrown away I wonder how much food wastage Jessica is making when a lot of other people in the world are wishing they had that food? I was told to email Jessica I did I sent her an email with my phone number and telling her that I need to speak to her. No response as of yet... They said they would be happy to remake my wraps but then I had to handover the food so that they could throw it away I don't understand how this is a logical response. They waste food, they don't make the food right, and to be honest I would be afraid of them remaking my food and spitting in it, because I do see them capable of this. I urge you all to speak up about your food not being made correctly and also about the treatment these people have towards paying customers like myself. It is sad that people that have noThing wrong with their food have ruined it for all other customer who do have something wrong with their food. It's sad that i paid $36 for food that was not made correctly at all. Never again. As a manager of a food business i could NEVER condone food wastage by throwing away something that is not contaminated or inedible, i feel though that if they did care about their food that they would make it right the first time around.... I feel sad for the owner of this business. He called me and is going to make it right but unfortunately i would not feel comfortable going to this location again as the employees there would be very capable of spitting in my food or worse. I just wanted my food made correctly. I do hope that the Owner does find better people to run his stores in the future because its not his fault that his employees arent doing their job. read more

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The smoothie good the food not so good. Could of slop this together at home. Not worth 7.99$ Total was 12$ for smoothie and this whack sandwich. read more

Tropical Smoothie Cafe - Ultimate Club - Juice Bars & Smoothies Near Me - Mesa, Arizona

Today, I went into Tropical Smoothie Cafe on Baseline and Power around 10:45 am. When I got home, my peanut butter banana flatbread did not have any bananas or granola on it. I took it back. An employee named Kelvin took it from me and threw it in the trash without saying a single word to me until he came back with my correct order...he just handed it to me without an apology or even a "thank you". I grabbed the bag and walked to the door to leave. That's when I heard Kelvin shout out "DUECES!" to me with a total attitude like I just inconvenienced his day. I turned around to tell him how rude he was...and from there it went something like this: Me: What is your managers name? I would like to talk to him. Kelvin: It's a she. Me: What's her name? I would like to talk to her. Kelvin: She just left. Me: WHAT IS HER NAME? Kelvin: Ashley Me: And what is your name? He proceeded to point to his name tag without responding to me. I eventually had to ask the other employee for his name because I was too far away to see his name tag. After she told me his name, I called him Calvin by mistake, and he yelled back to me, "It's KELVIN. Get it right." Check the cameras. You will see the whole thing for yourself. read more

Yes it looks a little dated; but I've never had a bad experience at this location. Been here several times and always happy! thanks ladies for the drink this morning read more

Tropical Smoothie Cafe - Morning drinks - Juice Bars & Smoothies Near Me - Mesa, Arizona

Waited over 15 minutes for my smoothie and the girl working the front was unprofessional and gave the person after us their order first. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Mesa, Arizona

Second time we came through their drive thru with at least 15 minutes left until their posted close sign and no response. The first time there were no workers inside and they were clearly closed, called the corporate location and they said they would forward the information to the owner of this location and never heard anything. Tonight came through here at 9:45pm (drive thru closes at 10pm on Saturdays) and saw a male worker inside cleaning up. He never came to the microphone to take our order, so we drove around and knocked on the window, honked the horn and clearly he was disinterested in coming to the window. We sat there for a few minutes and he never came to help us. We have come here before and found hair in our food. I think this is the last time we will give this place a chance. read more

**Already reported on the Contact Us form on the company website**Went through the drive through and the young African-American girl did not offer any options or recommendations. She was not cheerful and did not smile at the window. She handed us the smoothies, we waited about 10 minutes for the chicken we ordered, and no one checked on us to say it was almost ready. When she opened the window to ask us why we were there, she's like OH and handed it to us without apologizing. It was just sitting there! Used to visit this place all the time. We will visit other locations from now on. read more

Love my Strawberry and Banana Smoothie. But way too expensive.

I went on my way to work and got a really yummy Baja chicken wrap. So delicious and healthy to boot. I got the side. (Apple). As I was leaving they gave me a receipt and asked me to survey. I did the survey and received a yummy smoothie for 1.99. Very berry oats smoothie is so good and made with Splenda instead of sugar:) love it and will be back read more

I hope owner or corporate is reading these reviews. please consider hiring friendly more competent staff. They clearly don't want to be working and are miserable in their job and I don't doubt the quality of food is going suffer because of it. This is all just from my interaction with the person taking my order thru drive through. She was both super rude or lacked any personality at all. I can't wait to pull up an actually get my food. Regret coming here..... but good news is my 30 min wait in the DRIVE THRU gave me time to post a review. This is posted on 1:45 pm on 11/22 if the owner cares at all to dig into who was staffed at the time. read more

I would suggest that you do not come to this location. I waited in line for one smoothie for 25 minutes!!! They are clearly understaffed! I will not be coming back! read more

I ordered the island green smoothie and half a turkey bacon ranch sandwich. All for $8, such a great deal. I wanted something light to eat and this was perfect. The sandwich hit the spot and the smoothie was a winner! read more

Tropical Smoothie Cafe - Island green and turkey bacon ranch sandwich - Juice Bars & Smoothies Near Me - Mesa, Arizona

This place couohave so much potential and they really have good smoothies but every time I come here my smoothies are very watered down and flavorless. I just got a Bahama mama and I literally can't taste the white chocolate or the coconut, and there is a lot of extra water on the top of it, It's really disappointing! It stinks because I know what they are supposed to taste like but this place is constantly disappointing. Honestly if this place had completely new management it would be a 5 but they always have problems, scanner doesn't work, their systems are down, can only take cash, smoothies are consistently inconsistent, my smoothie I just got is super watery and Icey Again everytime I come here it's an experience where I know my smoothie will be almost flavorless because they put it more ice and water then they should. Also I can see why people don't want to sit inside and eat because they have the AC set to 85!! Obviously the owner is trying to save money because they have bad smoothies and bad service, might as well just fired the whole staff and sell your franchise because it's not gonna get any bette I went 4 months without going here and going to other tropical smoothies and this place just doesn't understand how to make their smoothies right. There's one down the street on Guadelupe that's like 5 stars and one west in Gilbert that's also better so I just avoid this one because it's so bad. I decided to give another try and yet again I was so disappointed! Waterd down smoothie low on flavor and very icee they have thin straws so it's hard to drink the smoothie and I don't know why this one isn't out of business or under new management read more

This girl is a Great worker! She made my smoothie to perfect!!! i order a mango magic that had THE MAGIC unlike the other girl in the reviews!!! The service was quick and fast and it was very immaculate..Will come back! read more

Tropical Smoothie Cafe - GREAT WORKER - Juice Bars & Smoothies Near Me - Mesa, Arizona

I've been here a couple times and have never really loved what I've gotten. Their smoothies are alright (I prefer the ones from Thrive and Jamba Juice). And their food is so so -- smallish portions but at least it leaves you feeling light and less stuffed. When I was still eating meat, I had ordered a chicken wrap once that I didn't finish because it was kinda yucky and on another visit, tried their fish tacos which were actually pretty tasty. Have tried their cookies as well and wasn't impressed. This time around, I was pleasantly surprised to find out that they now offer "meatless chicken strips" by Beyond Meat, which I asked them to sub for the roast beef in their Wasabi Caesar sandwich. The meatless chicken, while super flavorful and tasty, was hard and rubbery in texture which was a definite minus but the rest of the sandwich was good. Overall, not my favorite place but also not the worst. read more

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I used to come in here for smoothies from time to time when I was in school nearby. I think they even catered salads and wraps to an event for us once. I stopped in here with friends for a smoothie a couple weeks ago when I was visiting. The inside of the place is pretty colorful and has the same general plastic feel of most fast food chains. My friends live close and come here a lot. They say the main reason is it's cheap and they also get coupons in the mail. They said the service is terrible though. This day was no exception because when I asked about gluten-free they just gave me a shrug and had no interest in helping me figure out if the ingredients were OK. After a lot of probing, I decided the peanut butter smoothie seemed safe. The smoothies only come in one size which makes it difficult for one person to finish and there is a lot of waste. Mine was pretty terrible, it really just tasted like watered down chemically peanut butter. So I didn't drink it. The boys liked their wraps and from what I can remember from when I had previously eaten here years ago, I used to think their salads were pretty good. But I only base my reviews off current experiences. Overall, not sure if there is much reason to eat here, unless it's pretty much just proximity and cheap prices that make it a convenient place to grab something quick. read more

If I could give no stars I would. But super slow service, waited half an hour for 2 smoothies in the drive thru. Go to a different tropical smoothie spot, wait time is awful here. No urgency to tell customers about reasoning why the wait time is long. I understand how customer service is, I would have at least talked to my customers and tell what's going on. Tell SAVE YOUR TIME!!! read more

I pulled up to the drive through today and there was not a single customer inside. Proceeded to order 3 sandwiches. Time: 2:44. At 3:11 the person behind us in the drive through asked us to pull forward so that she could bail - apparently didn't have 30 minutes to wait for a smoothie - told us that she tried calling into the store and they hung up on her. We pulled forward to clear the lane and went inside to get the sandwiches and the person working was rude - not at ALL apologetic - dropped the food in the bag on the counter and said "here you go." We then asked for the managers contact info and they refused to provide it. Got in the car and realized that they had failed to give us a receipt so we went back in to get it. Absurd. Management - you need to look into this. Check #7812. Employee named in receipt: Cassidy Edited to add: Once we got home we realized they had given us the wrong chips and the Steak Tzatziki Flatbread was missing....wait for it....tzatziki. Nice. read more

Tropical Smoothie Cafe - 30 minutes in the drive through waiting for 3 sandwiches. - Juice Bars & Smoothies Near Me - Mesa, Arizona

1 star for their Thai Wrap. I took a bite today and immediately spit it out. I got to-go when I ordered my smoothie and my Thai wrap. It looked good on the menu so I decided to try it. I got that feeling of worse than bad medicine in my mouth and could not swallow. I took my wrap and threw it in the trash. 4 stars for their Tropical Island Green smoothie! It has spinach and kale! Tastes great even without their turbinado sugar! read more

There are few things better in this world than Tropical Smoothie Cafe. I love the Beach Bum with white chocolate, but let's be honest... everything's pretty good here. Would highly recommend one of their drinks on these hot arizona days. My only complaint is the time it takes to make the smoothie can often be pretty long... but worth the wait in my opinion! read more

The drive thru employee in the morning needs serious training in customer service. I've been to this location 4x now and to my luck I get her every time. I've made it a point to make eye contact, acknowledge her, say good morning, made sure to say PLEASE and THANK YOU....not once was it said in return 4x visiting this location. She's short with you on both the speaker and in person at the window, she sounds annoyed and bothered and will slam the window in your face every time. I've never written a review like this before but management needs to address this because even my kids in the backseat questioned why the "lady was so mad." I will not be returning and will be going to the signal butte location. If this was a one time thing but after 4 visits someone needs to have some training in respecting a business and customer service skills. read more

Smoothies are good here. I always get the island green, triple berry oat or peaches n silk. However, their salads here are yuck. The Thai chicken salad is just lettuce with spicy salad dressing and maybe 2-4 pieces of chicken. There is also some sort of inconsistency with tropical smoothie chains. The one at santan mall is a little better. The food isn't as bad. read more

Tropical Smoothie Cafe - Thai salad with some chicken. Happy digging - Juice Bars & Smoothies Near Me - Mesa, Arizona

I've tried a lot of smoothies but this place has by far the best. I also enjoyed their flatbread with peanut butter honey granola and bananas on it. Delicious! I have never had a bad meal here. read more

I have to agree with everyone else on how slow the drive thru is... I've waited up to 10 or 15 minutes with only 1 or 2 cars ahead. 5 minutes if it's just me... The smoothies and food are decent but get the pasta salad as the side because the fruit salad is a pathetic scoop of 2 grapes cut in half and a Tbsp of canned pineapple. Update: today I found a few pieces of plastic in my smoothie.... read more

Tropical Smoothie Cafe - Plastic found in my drink! - Juice Bars & Smoothies Near Me - Mesa, Arizona

They suck I went there 6x 7th time was good then I thought maybe one more round of smoothies 8th time man all my smoothies taste like shit. They too long too read more

Tropical Smoothie Cafe - And the take to dam long I'm taking a 30min nap maybe an hour - Juice Bars & Smoothies Near Me - Mesa, Arizona

Went here and grabbed a few smoothies Due to my friends request. Took only 5-6 min to get our smoothies and no one was in line. We left and my smoothie was like an Icee it was so Icy I couldn't even drink it and it was like they shorted me on the flavors or something. Ended up throwing away my $7 smoothie! If I would of had time I would of went back and ordered another one. On a side note my friends was perfect! That's why I have 3/5 stars! Hers was smooth and creamy and had tons of flavor! I just was disappointed $7 loss ! read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Mesa, Arizona

I have waited a few visits here to write a review to make sure I wasnt just being ridiculous. Every time I come to this location, the girls behind the counter always give me attitude, and dont seem to want to help me. I felt like maybe they're just like that with everyone but I have noticed that they treat other customers with respect and kindness and not me. Is it something I did or said? I also always notice that other customers that order after me always get their order before me. They will literally take 15-20 minutes to make my smoothie. I dont mean to pull the race card but lets just say that as a minority, I dont get treated very well here. read more

Tropical Smoothie Cafe - This is my receipt with the app. Check the timestamp on it. Now check the time in the upper right. I AM STILL WAITING. - Juice Bars & Smoothies Near Me - Mesa, Arizona

Smoothie was delicious. The Super Chicken Caesar bowl that I paid $6 and waited in line $10 minutes for was an absolute disgrace!! read more

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So.. I keep coming to this location because it is close to me and the food / smoothies are good.. HOWEVER .. They are completely UNDER STAFFED! We just spent 20 minutes in the drive thru waiting for our 2 smoothies and flatbreads.. EVERY time we come to this location the employees are running ragged.. The management of this particular location needs to help their people out and get some more help in there. The one on cooper and baseline is always quick and consistent so this location should consider taking a page out of their book.. I do want to mention that the gal running the window was very friendly and again the food is great its just clear that business is going to start hurting if you can't bring the speed up a bit.. read more

I've been here a couple times to get their smoothies, all which have been pretty good. Last night, we went to get food and they were out of romaine lettuce, which was disappointing. We ordered the Thai Chicken Bowl and the Baja Chicken Bowl...ended up having to turn the Baja Chicken into a wrap, due to the lettuce shortage. We went through the drive thru and it took a LONG time for our food. When we finally got our food, it was switched. The Thai Chicken was in a wrap and the Baja Chicken was in a bowl with the wrong lettuce. We ended up throwing away the bowl, a waste of money. We did get two Banana Chai Max smoothies, which were good, but a little too sweet--even with Splenda. Overall, the food is expensive and not worth the price. I'm not quite sure I will be back. read more

So... Now I understand why the reviews are so low. I went here to pickup a Postmates order. 2 items...a bowl & a smoothie. The bowl was ready. The woman behind the counter told me "we're just waiting on that Blimey Limey" ¯\_(ツ)_/¯ Ok... Then she brought out 4 smoothies to the wrong table... Then proceeded to give their food to the wrong table as well. (There were literally only 4 tables of people in there... One with a family of 4, one with 3 people who already had their food, the two women who came in ahead of me, and me) I knew I'd been waiting over 20 min for this stupid smoothie, so I went back up to the counter. The woman asked if she could refund me, but since it was for Postmates, I got nothing. The other girl made the smoothie in less than two minutes. I checked the receipt when I got to my car... I was waiting FORTY-FIVE minutes for one smoothie because they couldn't get their act together. They def deserve the low rating. read more

Friendly Service and Tasty Treats! Today was my first trip into this location. Both ladies I interacted with were polite and friendly. The smoothies I got hit the spot! All in all Tropical Smoothie is a reliable source for tasty goodness... I recommend the Chia Peanut Butter Smoothie! read more

I want my refund! This place was horrible I ordered a baja chicken salad and idk what the hell they gave me .. it was just rice beans and lettuce. Horrible no wonder you guys have bad reviews. read more

Worse tropical i've ever been to. There was 3 cars in front of me in the drive thru and waited in line for over 25 minutes to get 2 smoothies. read more

This place is seriously the worst place I've ever been to. It's taken over 10 minutes to get a smoothie. Every time I come here it takes a ridiculous amount of time and the employees don't even care that they are seriously slower than molasses... WHY, when I was the only customer, does it take more than 10 minutes for a smoothie? If you can go somewhere else for your smoothie needs, definitely go elsewhere... unless, you know, you enjoy spending your entire day waiting for just a simple smoothie. Update... it's been 20 minutes. read more

So since tropical smoothie café uses Postmates I'm gonna leave them the same review that I left Postmates. Service absolutely horrible communication terrible I couldn't get an answer when I called on the phones at tropical smoothie Café or from Postmates I was relying on getting the string and now everything is closed because it took 2 1/2 hours no stars here read more

The employees here seem incredibly miserable. The two times I've patronized this place, I went through the drive thru. And the person on the other end was curt and would cut me off whenever I tried to talk. Have not had a problem yet with the consistency of my smoothie either time, but it feels like you're inconveniencing the employee whenever you stop here and ask for something that requires them to stop what they're doing and lift a finger to do their job. read more

*Customer Service 0/2 Stars, This needs some serious work. Been here multiple times now and have yet to have a good customer service experience. It's nice to see younger adults having the opportunity here but they need to work on customer service. Was just here and the girl taking our order had attitude because she had to take a second order from us that I had to wait on because she thought she was done after the first order. Note I waited patiently with no problem while she took two drive thru orders before getting back to me. *Experience 0/1 Star, The place is clean and not very busy however the sustainer service is never pleasant here. *Food 1/1 Star, Smoothies here are great when they make them right. I will admit one employee here doesn't know what he's doing and makes them noticeable watered down with no flavor. *Would I Recommend 1/1 Star, yes but only for the smoothie and food. The customer service here needs serious work... read more

If I could give a 0, you bet I would. I chose to go to this location because it was close and I was excited to try as I have heard so many good things about Tropical Cafe. Yes the drinks and food are great!!! But the professionalism lacks, the employees were extremely rude and quite honestly ruined the whole location and experience. When the people after me orders and receives their drink 2 minutes after ordering... and I've been waiting for a solid twenty minutes prior, that's concerning. When I bring that up to attention they gave me the wrong drink, I tried to let them know they're giving me the wrong drink to save them from having yet another customer mad but instead the employee seemingly murmured "Jesus Christ" under his breath- and proceeded to have an attitude until we left. Do better or own up to your mistakes read more

Drive through took a very long time. When we finally received our order, the smoothies were made mostly of ice, my chicken bowl had no chicken in it, the fruit and chip sides were not in the bag at all. They did however make the hummus wrap correctly. 1 out of 6 correct items equates to 1 star. read more

Tropical Smoothie Cafe - No chicken in the Caribbean Jerk Chicken Bowl - Juice Bars & Smoothies Near Me - Mesa, Arizona