Before I begin let me start off by saying that this review is based solely upon my personal experiences and my personal experiences alone, so with that being said let's begin!. This particular location is pretty much the same as most other locations. You walk in you have tables to the left and right and you can order straight ahead at the register. The only thing is the men's restroom facilities were out of order so I was not able to wash my hands before I ordered a smoothie!!.. I would definitely return because the smoothies are quite delicious!. read more

Lady was so rude. I said "hey how are you?" She looked at me and said nothing then whispered hello.

Wrong order and there was a mess on the outside of the bag and they put the new order in same bag.

If I could give 0 stars, I would. after placing an online order, I realized I accidentally ordered 2 smoothies. I could not cancel the order online, so when I got to the store, I asked for a refund. the young girl told me, she couldn't do a refund but she would put my name in the book. Well, I come in today to get the one owed and purchase another one, and the manger is going to tell me, I only had 14 days to get the replacement one. WHATTTT!!! You should have just given me my refund. Then, in my opinion, he took extra long to verify my previous order... Absolutely ridiculous! I asked where is the policy, he responds, oh, that's our policy. well where is the policy written at... no answer! I will continue to buy from Tropical Smoothie, but I will never buy from this location again. Bad business and the lost of a good customer for 1 smoothie that was actually paid for. read more

Trashy on outside and products were not great. Staff was not friendly and the bathroom was dirty

Im honestly not too sure they even blended the smoothie tbh. $9 to chew berries and ice.

Ordered from Store # VA042-Victory Blvd. Portsmouth, VA. Horrible service, the cashier has zero customer service skills. The manager did not come out until I requested him to, although he was standing in earshot of the conversation. The cashier did not properly take my order, missed one smoothie, no big deal, I asked her where is my Dragonfruit Smoothie, as sunday was the last day to receive the free smoothie. I ordered a smoothie for my husband and ordered mine drink as the free one. Some kind of way my Dragon fruit order was not captured, No Problem. I will pay the difference or whatever... NO Miss Junior Rude neck and head popping did not have enough customer service experience to just say, I'm sorry. Let me make your drink, the price will be ...... No, she preferred to lose the sale and be Nasty. Another customer inside who witnessed the exchange said," That's why I order online, they will ruin your day with the attitudes." read more

The owner of Tropical Smoothie in Victory Crossing Portsmouth Va . Mr. Patel speaks to the employees like they are below him. I witness for myself how he spoke to 2 young teenager girls in front of customers. One went in the back and cried. While she was preparing my order . He said hurry. why are you so stupid. ? I never write reviews but this story had to be told. They thought of the long term effect of his words and cruelness left me no choice but to be the voice for these girls. I'm sure this is their first job. I don't want them to think this behavior is allowed in the work place nor is it normal or acceptable. I want to walk back and forth in front of this Tropical Smoothie in Victory Shopping Center Portsmouth Va and protest the treatment of the employees. B Patel owner manager. I got his name . Shame on you to devalue your employees. read more

Got the açai bowl clearly asked for no coconut but they put it on there. The store is too far away to go back, so I just got to eat it unfortunately. Seems like every time I go there when a certain employee is at the register it's always some kind of issue. I ordered this and a wrap ahead of time when I get there, my bowl was done, but my wrap was nowhere to be found. Order was due to be picked up at around 3:07 probably didn't leave till about 3:20 give or take a couple minutes and it wasn't even busy in there. Aggravating as hell read more

Tropical Smoothie Cafe - Acai Bowl - Juice Bars & Smoothies Near Me - Portsmouth, Virginia

The customer service here was absolutely amazing. My smoothie was made quickly and was delicious. The restaurant was very clean. I spilled my smoothie and without hesitation they offered me a replacement without charge. I recommend this location to anyone needing a great tasting smoothie in Portsmouth read more

Placed an online order for the office Paid $2 extra for - double chicken on my Cali chicken wrap And this is what I was given ... when I called about it was not treated nice & they insisted that I was given extra chicken- they said I can bring it back & they would remake it but obviously if I did a pick up order because I'm on a timed lunch there is no way I can come back ! read more

Tropical Smoothie Cafe - Where is the chicken ? Really ? - Juice Bars & Smoothies Near Me - Portsmouth, Virginia

I love their food! Especially their Island Green Smoothie. One day though, they gave a smoothie that wasn't mixed all the way, when I ordered from Grubhub. Their service is great, but could smile more, like Chick-fa-la. So if you want smoothie, while you are on trip, go to Tropical Smoothie. read more

I travel a lot & i have to say this is the best tasting that i have been to every sip and bite was hitting

I came in today to redeem my half off a 24 oz smoothie text coupon I received earlier today. So yeah, when you sign up to receive text alerts, every now and then they will send you texts about discounted smoothies, meals or even freebies for the day. These discounts usually apply to all locations in the 757. This location in particular is super close to my neck of the woods and I have yet to experience any unpleasant visits. If I have to be a stickler, the employees aren't the happiest around, but they do get my order right every time. Therefore, if you are looking for a perky attitude - you may not find it here. Nevertheless, it is always tidy and clean inside this restaurant. I believe they offer $1.00 off 24 oz smoothies from 7am to 10am daily. They also celebrate national flip flop day in June - so be on the look out for the exact date. On this day, you will receive A FREE 24 OZ smoothie!! I believe it's a certain one, but it's FREE!! Get there early because it will be super busy on this day. This location is also among other shops such as: TMobile, Pizza Hut, Beauty shops, Barber Shop, Farm Fresh, WaWa ...it's at least 10 more stores around. The store is also located minutes from I264. There isn't plenty parking, but I have never experience had a time where I couldn't run in and run out without a hassle. Recommend this location - certainly would!! For those health nuts - try a smoothie without sugar or use the sugar substitute. Because they do sweeten the smoothies with SUGAR! read more

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First time there and took picture of smoothies to see if my friends wanted any and the manager came up to me very rude and said, you can't take pictures of our menu. The fact that he was looking so closely in my phone.. I told him I would never come back to him business again! Poor service and rude mangers read more

Smoothie had so much added sugar I couldn't drink it. Tasted like sorbet not real fruit.

Don't waste your time here. It took me almost an hour to leave with my food and it wasn't even right. I asked for 2 smoothies and a Chicken Caesar Wrap. They called my name and gave me my food. I then waited about 45 minutes for the 2 smoothies. It wasn't until someone asked what I was waiting on that she realized that the 2 smoothies were right in front of her. They weren't even in the fridge; sitting out for who knows how long. I get in my car and it doesn't even taste like what I ordered. The cups weren't labeled either so I couldn't verify and neither could the worker. The smoothies were already melted and watered down. I come home to eat and the wrap that I ordered was some sort of veggie wrap instead of the Chicken Wrap I ordered.. As a food worker, I can empathize if they're busy and remain patient. But after today it was hard to believe everything. The staff lacks organization and routine. There were several occasions where people would be waiting 30+ mins for their smoothie just for it to be in the fridge. They ask for names for orders, take that to an advantage and call out the names as you finish them! Lord ‍ read more

I would rate -5 if I could I choked on a chicken bone that was in my wrap on my 21 birthday I threw up and wasn't even drunk..I ate chips out of a bag and my mouth went numb what the fuck??????? I'm pissed my smoothie was alright but it was watered down read more

When u have teenagers working without adult supervision, something is bound to go wrong. My recent visit there was a bad experience due to the teens being more busy talking and checking their cellphones and as a result, they made me the wrong drink. It wouldn't have been such an issue except that the drink the gave me had bananas in it and it caused my 13yo to go into anaphylaxis shock after she took a drink because she is DEADLY allergic to bananas. I was extremely clear when I ordered a Bahama mama with NO White Chocolate because its the only drink she can have from there. Instead they evidently gave us someone else's Paradise Point and she could have died..definitely WILL NOT be going back to this location, ever. #careless #unacceptable #lackofsupervision read more

. Worst Tropical Cafe Smoothie ever . I told and explained to the manger and the co worker Adrienne that I had an allergy alert to dairy and still my food was incorrect luckily I only bit the outside of the wrap . I smelled ranch so I went through the outside of the wrap accidentally with my hands and next thing you know there is ranch all in my wrap sandwich. Number one , If you are going to charge so much for a smoothie and a wrap and not even get a smoothie for 4.50 . I expect my order to be completely correct , I paid 18.91 for a smoothie and a wrap and your a manager and still fucked up my order . It makes no sense at all . I broke out in hives everywhere and accidentally touched the ranch with my hands . I am livid right now . I will NOT be coming back here . There customer service is horrible . This tropical smoothie doesn't even answer there phone or even pick up the phone . Worst customer service ever . I had to take of work today . It's ridiculous read more

This tropical smoothie manager is the absolute worst I have ever seen I tried placing an order over the phone. He picks up the phone and says "yes" instead of thanking me for calling. If I could give this business 0 stars I would but, unfortunately they'll receive 1. Want crappy business? Well this is the place for you! read more

Got the island fever. Really good and delicious. Service was ok, just a bunch of kids eager to get off of work. But that did not affect the quality of the smoothie. Clean, fast and efficient. read more

Wow where do i start, i my first job was at tropical smoothie almost 10 years ago so I very much know Tropical Smoothies mission is supposed to be to supply great smoothies to their community. Seems this mission was somewhere lost along the time because I spent 12mins on the phone with the manager of this location, where I was told i couldn't receive subs in my Triple Berry Oat for no splenda to avocado & no multi vitamin for peanut butter, two things I've never been denied by ANY tropical smoothie because they are trivial. The fact that I've actually ordered this during the AM discount time and still never been charged is actually unsettling because I see what this location is actually about and its not attending the customer. I actually took the time to explain to said Manager that you guys are the only Tropical Smoothie in the city why would you not accommodate this for a repeat customer to give you the chance of getting good PR via word of mouth just off the fact that you made my smoothie the way I would like it to be. Nevertheless Tropical Smoothies standard have dropped because they are not making "Tropical Smoothies" they are making "Water Mixes" with the amount of ICE & WATER they are adding to the smoothies so the fact that I have to state please make my smoothie without water is ridiculous how about you guys teach people how to make actual FRUIT based smoothies and not just dumping a lay-del of sugar in with PREfrozen fruits and a boat load of water. I would say you guys should stay far away from this location because they are only about themselves and not actually creating a lasting experience for the people that come through their doors. read more

went in with my daughter at 8:29pm talked about the beet smoothie and other favorite items and then we started to order and she tells us the kitchen is closed well by this time it is 8:32pm. So we then asked well what time do you close the kitchen she says between 8:30 and 8:45 well by my ability to read and tell time we where well in that span of time. Those two young girls where just so ready to be off work that my potential $25.00-$30.00 order didn't phase them. lets just say we will drive to Chesapeake square location. read more

One of the better Tropical Smoothie locations, always fast, and always great customer service. The smoothies are always blended perfectly also. My go to spot for lunch when I'm in the area. read more

Tried to sell me a Thai salad without all the publish ingredients in it. No Spinach,no cilantro no sesame seeds and said they sold their salads with the missing ingredients was how they sold their Thai salad. I returned it and was treated badly ,and was only refunded part of my money when I complained the clerk was very rude to me. It made me very nervous and upset ? I could not believe ingredients were missing from their salad and they were selling it as a Thai salad . I feel this business is taking advantage of customers and should no longer be allowed to sell anything under the Tropical Smoothie franchise name. The owner appears to be trying to save money and I think he is taking advantage of unaware customers. read more

Quick service and a nice friendly host. First time at this particular one and very impressed.

Worst sevice ever guy had an attitude from the start. Made my wrap wrong and said it was my fault and wouldn't give my money back or make my wrap over. I recommend you to find a more friendlier tropical smoothie. read more

I've been here a couple of times and waited to write my review for a couple of reasons. When going to a place like this that has multiple locations but managed/owned by others, though each place is the same they have their differences and I wanted to see them come to the surface. So what came to the surface was that 7AM is not a good time for the person who needs to open this place. I came here twice this week because the first time the opener was late and had to leave without my breakfast smoothie but was able to talk to the opener and was given the opportunity to get my $1 off my smoothie still if I came back later that day. Gave them another try today, thinking "hey maybe the situation on Monday would make the person opening more mindful to get there on time". Nope, dude was even more late today than in Monday! So almost needless to say, probably not the place to come to if you are looking for a quick stop before work. However, there is a bit of silver lining on this grey cloud, the not so timely opener cranked that smoothie out in short time and it was delicious! The other workers are pretty quick during lunch hours too. So forget the early 7am if you are pressed for time and check them out for lunch. read more

HORRIBLE CUSTOMER SERVICE ON THE MANAGEMENT SIDE! I ordered the detox island smoothie, that states it is naturally sweetened. Expecting it to be kind of sweet, it tastes watered down. So, I called and asked to speak to the manager and instead offering to fix it, he continued going on about how his workers ask if we want to add sweetener. HORRIBLE SERVICE AND THE FOOD IS NOT THAT GOOD! they are always running out condiments as well! This is ridiculous and I won't ever be back! read more

. On Saturday the 26th of March I went to the Tropical Smoothie Cafe in Portsmouth at Victory Crossing I ordered the Thai Asian Chicken salad the ingredients were not correct I did not have my spinach I did not have cilantro and I did not have sesame seeds when I reported it to the clerk I was told that they never include those ingredients even though they are listed on the menu as the ingredients that should be in the salad. When I asked for a refund I was only given a partial refund the clerk was very mean and nasty I was given a refund of $5.63 the cost of the salad was $6.79 not including the tax in fact I even purchased a smoothie my total bill was $11.24 all I received was $5.63 I will never go to the Tropical Smoothie Cafe in Portsmouth at Victory Crossing again. The clerk decided that she wanted to call the police because she said inappropriate language was being used and told me to leave I never use inappropriate language and I told her that I didn't need to leave until I was ready, at that time she picked up the phone and told me she had to call the police she also told me that if I did not want to take my money I could leave it there, but that was all the money that she could refund me based on her phone call to her supervisor she could not make any decisions on her own this was a great disappointment!!!!! read more