My second time here this week and the beach bum with white chocolate never disappoints. Some days it's sweeter than others so I'm not sure on what they do differently but it's one of their better smoothies. read more

Employees are completely unprofessional. I waited over 20 minutes for a smoothie with only one person ahead of me. The employees were all dancing in the back, looking at their phones, and cursing. There were over 7employees behind the counter, so there is no reason why it should have taken so long. read more

Smooth customer service, fast food, fresh ingredients!! I don't know how it's getting bad reviews here? Maybe I came on the right day? lol read more

Tropical Smoothie Cafe - Inside - Juice Bars & Smoothies Near Me - Richmond, Virginia

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Smoothies are made entirely way too sweet! After numerous complaints and even telling them light or no sugar they still dump tons of sugar into your smoothie! Very bad for health and bad for business! I will not be retuning to this location! None of what you say with your order is taken into consideration! Any add-on are not added thought you pay for them! Everyone needs new re-training! read more

My kids and I went here for a quesadilla & a few smoothies. It is settled in a super busy shopping center parking lot next to Bath & Body Works. The drivers here are horrible, so be cautious. I saw at least 2 people almost get hit. Anyway, the service here was great. We ordered online & went inside where they called out our orders. The staff was very friendly even on the busiest of days. We felt like we were there only customers - not just a number. The store was clean & they were strictly following Covid guidelines. I appreciated that. read more

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i come here all the time & i've only ever had pleasant experiences. it feels pretty clean inside the store & everyone is super polite

They always taking forever was waiting for a smoothie for 30 min whilr everybody behind me was getting there order

It's not too different than any other tropical smoothie cafe but that's fine by me. i usually get a supergreen ceasar wrap and a detox island smoothie (i love ginger as an ingredient, so uniquely tasty!!). as always, pretty happy and satisfied with my order -- i always order ahead so i can't speak for the wait, but i got it on time and correct, the staff was super friendly and quick on getting my order to me :) read more

I frequent tropical smoothie locations a lot. I just moved to this area and was treated horribly by the employee who apparently was racist because she was all friendly to people of her color and taking their orders but when I walked in right after them and 30 minutes prior to closing I was told they were CLOSED and I would have to leave. The next day I went in and I think she intentionally took her fingernail to the bottom of the cup and perforated it . I was nothing but friendly to her so I can only assume she dislikes people who arent like herself in reference to skin color. Very sad for all humans to be like that because we are all equal and just spirits having a human experience. I will not be going to this establishment anymore. Too bad because I spend a lot of money there so I am sure the owner would want to know they have an employee who closes before they are supposed to and treats certain customers poorly for no reason. I had even called earlier in the day to see if they were open and they said until 6pm. When I went to the parking lot a half hour before 6, there were other customers going into the store who were waited on. I walk in after them and am told no, they are closed. I was the only customer that wasnt of color. read more

Always a good place for breakfast or lunch!!!! That peanut butter banana honey crunch flatbread is delicious!! This time I drank a strawberry lime smoothie.... awesomeness! read more

Food is always so good! Ditto for the service.That peanut butter and banana flatbread is !! Will definitely be back

Staff more interested in talking with their friends (one of whom was smoking a cigar) than taking our order. Smoke pouring out of an oven causes lots of laughs. Messed up both our orders. Not the first time for this particular location, but will be our last. read more

This is possibly the slowest TSC I've ever been to. 1 person making smoothies and 11, count em 11 people waiting and this wasn't even at lunch time. After ordering my smoothie I wanted to buy 2-$20 gift cards to which they replied that they only accept cash. So you'll take a credit card for $5.17 but when I try to up my order you tell me no because I don't have cash on me? What kinda business turns down $40 in sales? Kinda weird. Anyways, smoothie was good (it better be after a 13 min wait), store was fairly clean but god they are slow! And don't ask for gift cards unless you carry cash! read more

This is the worst tropical smoothie in the state. They can never get my order right. I am ALWAYS missing something. And the customer service is horrible as well. Steer clear. Make the drive to the one on Mechanicsville. read more

I frequent this tropical smoothie, and at this point, I don't know why. I feel like every time I visit, something is wrong with the product that I receive. Last time I was told that the additional smoothie was extra (even though we add whey protein and pay extra for the protein). This time, after saying no sugar, the cashier took it upon herself to add Splenda to my boyfriend's smoothie. Splenda is absolutely one of those artificial sweeteners that you can taste when it's in your food. I hate that I'm leaving another negative review (I left one on Facebook about a month ago), but I keep wanting to believe that they'll improve. Are these reviews not being read? Is management just not concerned with the lack in consistency and good service? At this point, I've given up. I'll be making my own smoothies from home-- where there isn't any Splenda in sight. read more

Tropical Smoothie Cafe - Muscle Blaster with Whey Protein - Juice Bars & Smoothies Near Me - Richmond, Virginia

I ordered my smoothies on the app at 7:40 to be ready at 7:52. I showed up to the store at 7:56 and they hadn't been made. There isn't a line at all. I've been sitting here for another 10 minutes and still don't have them. I order on the app to keep from smelling like burning sandwich press. I just went up to ask if they were making them and the guy at the counter that initially spoke to asked me what I ordered again. read more

Disappointed on my second visit. My first visit was awesome staff was awesome. This second visit when the customer I.E. me can hear you talking crap or even talking about them in general it's rude and uncalled for. This is probably my last time going to this location. I will try the one in short pump hopefully better service. Smoothies are still good just it's not enough to say someone should be fired over just need to retrain or even train in the first place on good manners and customer service .... on what is not appropriate in general. Just disappointed. read more

This place is disgusting.. I've seen several roaches.. wonder how many of them crawl on the smoothie and food equipment.. I wish I couldn't even give this place 1 star. You have all these high schoolers in here working who have no management and they don't care about customers! I stood there waiting 10 minutes for someone to take my order with nobody else in the store and they all kept looking at me and walking away. Store is always filled with trash in the trash cans, dirty floors... it's a mess. I'll NEVER go back here. It disgusts me the filth of this store. read more

Disgusting overpriced sandwiches. I paid for extra bacon and received crumbs of bacon. Nastiest food that I've ever had in my life. I requested a refund and was sent a $10.00 gift card. As if I would want more of their nasty food. Horrible customer service. Now I'm being ignored because they don't want to give me my money back. I purchased 4 nasty sandwiches and my children and I threw them away. Never again! read more

Poor customer service and false advertisement went in store I store on Sunday nov 27, 2019 and there was. Signed posted if you bting can Goods you get a smoothie for99!cent the last day was Tuesday nov 19 so I went after the gym and now the sign is gone and the cashier said they not doing it anymore long store short I called manager to day and she gave me the spill about corporate had it wrong but you had the sign up in your store anyway I could have went to the store on Mechanicsville and got it so I will not be back thanks but no thanks read more

Finally found a sandwich place that's close by! And it was really tasty. The mango smoothie was really good too. Yum yum

I never get sick of going to tropical smoothie..,on this date I checked in... And ordered a paradise point smoothie. I always get so tongue tied at the register.. Its overwhelming picking a flavor when there are so many good ones! But I went with an old fav Paradise point... I was hungry and noticed a new advertisement for fish and chicken tacos.. So I tried one... I wasnt too happy with it.. Ordered the chicken one... It tasted good but it was so drippy and small it took away from the taste. The tortilla its in is so flimsy and the sauce and meat is dripping and falling out both sides, it was hard to enjoy it. And its so small, if your hungry you need to order a couple. Would I order one again? Nah, probably not. Note to self.. Next time stick to the smoothies. read more

I don't know if I should start how terrible my smoothie tasted or how horrible the crew staff is . It's always about 6 staff members in the back literally playing around instead of serving their customers . It's a shame how bad this establishment has gotten . Would never go back & wouldn't recommend! read more

Went into there store to get 2 waters with my friend who has a service dog, we were told dogs were allowed in there but we said it was a service dog and the lady said it was fine, then a man came out from the kitchen telling us the service dog wasnt allowed in there. He proceeded to tell us how his wife bought a service dog vest off of amazon and made several remarks about how he wasnt a real service dog and that we couldnt have him in there, we got our water and left, super disgusting behavior and super negative experience read more

Everyone was very nice until the manager or some guy came out and told me I can't have my service dog with me because it's a restaurant so I continued to tell him that ADA law says I can I am disabled and I need my dog he then goes to tell me that his wife went in Amazon got a service dog vest so she can take her dog everywhere but that is illegal to do also he asks me why I need him which is very disrespectful I just would like him to get talked to and educated of what the law actually is because I feel so disrespected because I may not look disabled but I'm not going to give him my medical history and I really hope this never happens to someone else especially from him read more

I have been to TSC 4 times this week and the young adults there gave me amazing service! However, today I go in and place my order with the same broken card I've used all week and(323 Mark P) says I'm sorry I can't take your card like this and I explain I've been in the store all week and the young adults here didn't find an issue with my broken card. I gave him my ID also and he then proceeds to tell me " That the young folk at TSC White Oak VA060 don't know any better." For taken my order with my broken card. And that I wouldn't be able to use my card there again until I have a new one I was looking at this man (323Mark P) like you could learn from the teen employees here; they were far more professional and kind! They didn't complain they took my order, and did so with pleasure! (323Mark P) needs take a look around him and absorb some of those young folks positivity! read more

Omg!!!!!! I saw a baby mouse running in the front lobby while waiting for my smoothie. The manager said "you don't think there's mice around here, we have put down traps and keeping it sanitary ." read more

The service here is absolutely atrocious. I ordered online, drove 20 minutes to get there and picked up a few entrees as well as 5 smoothies. I didn't realize until I got all the way back to work that one of the flatbreads I ordered was missing (my fault, I should have checked the bag before I left). So I call them to let them know a flatbread that I paid for was missing. Someone gets on the phone with me after placing me on hold and says, "you didn't order a flatbread." Only, I surely did and had my online receipt stating that I ordered it and paid for it. So they say that they'll make a new one when I drive all the way back to pick it up. So, I drive another 20 minutes there to wait for SIXTEEN MINUTES for them to make the flatbread. When the girl comes back to hand me the bag, she says NOTHING. Not a "hey, sorry you had to come all the way back here", or, "sorry we missed it the first time around!" ABSOLUTELY NOTHING. The smoothies are good, but nothing there is good enough to go back to this place. If you don't want to work in the customer service industry, THEN DON'T. Needless to say, my coworkers and I will NEVER be going back. read more

We normally come here after a good workout. The service is typically fast and made to order. I always order the Jamaican Jerk wrap hubby had an island smoothie. They have an app now that you can download to order ahead. Also if you download the app you get $5.00 off your order! read more

I have always enjoyed my experience @ this location, the staff is friendly and helpfull when u can't decide

Very good flavors. I had the strawberry, banana, pineapple and it was great! Splenda substitutions possible for fatties or those weight/calorie conscience. read more

I am over the moon about the new Detox Island Green! It has a tasty mix and twist on a detox juice I make at home with my extraction juicer. I added cucumber so it's a bit more like what I make at home except this time I'll get the added benefit of ingesting the entire fruit or veggie. I even add some ginger into my juce at home which can tend to add WAY too MUCH kick in the patoot if you don't add it just right, but we'll see how it all falls out when I taste their concoction! read more

My smoothie was great. I did wait a little while for my drink, I wasn't in a rush but wasn't feeling well so was a little frustrated waiting for long. read more

Tropical smoothies are very new to me. I think they have allot to offer. They have a variety of good sandwiches and awesome smoothies. I would recommend tropical smoothie for anyone who wants a quick and easy lunch. read more

I got the fiesty feta flat bread sandwich and it was so poorly made. I have had much better at other locations. It was very skimpy, hardly anything inside. read more

This used to be my favorite spot when I worked in the area. The management or staffing has gone downhill. My food was not up to par and the staff for the most part was rude. I will NOT be back to this location. read more

Ordered 90 smoothies for a high school youth group kick off. 1. They delivered to the church -awesome 2. They were SUPER easy to work with and friendly 3. The smoothies were outstanding! 4. The kids flipped out they were so pumped to have smoothies. I'll definitely be contacting them again - such a great experience. read more

The best healthy restaurant in the area! I love visiting this Tropical Smoothie they always get my order correct even when I know I'm hard to please. Thank you always going the extra mile. read more

this shit is good asf damn its good got me food horny this shit got me horny asf right now fr i love it the smoothies r good this shit is litt read more