I was referred to this retina specialist by my optometrist this last December. The earliest they…read morecould get me in was today, January 8th. Walking into the office, I can see why it took 3 weeks for me to get in. The place was so busy! There were people waiting to check in. The whole lobby area (there's 2 waiting areas) was jam packed and the hallway had a half dozen people chillin as well. I finally got checked in and got my new patient paperwork handed to me. Since the waiting area was full i went to the hallway and sat out there. Got my paperwork all filled out, turned out in and chilled. Not gonna lie, I waited a bit minute. Finally I was called to get my eyes photographed. Was sent back out to the waiting room and was called back in 15 minutes later. Did my next series of tests, got numbed and dilated. I kicked it in this dark "dilation" room for a bit and then was escorted to the exam room. I honestly didn't know what was in store for me with this appointment. I honestly thought I was getting looked at not treated. Well, the dr came in and he was so kind! He walked me through the whole process and assured me that everything was going to be ok. I have a hemorrhage in my eye and unfortunately the only way to fix it was to inject the medication in it. I was numbed several times. And while the dr was adding a anti bacterial solutionin my eye he injected me with the medication. I didn't feel a thing! He was so smooth about it. He got me all squared away and was told I will be seeing him again in 4 weeks. I can see why some of the reviews were so negative. The choas of all the people and waiting time is such a turn off. Even though I felt like I was waiting for an eternity for the dr, but once I got rolling it was a pretty smooth process. I appreciate the dr, his kindness and his delicate touch. My eye is killing me now that the numbing agent is gone but I like that they went above and beyond to make sure you're comfortable during the whole treatment process

Dr. Pahriz is an incredibly nice person. Everything is rushed because this town does not have…read moreenough retinal specialists. It is not his fault. Doctor's do not want to practice in Idaho and I don't blame them.

The provider and tech were nice, but the admin staff felt very uninviting. Their website/system for…read morecompleting paperwork apparently didn't work, so I had to do everything again. They also text patients asking for personal information, which was uncomfortable. Even after I told them my availability for a phone call to discuss it instead, they didn't honor that request. The checkout experience was the worst part. The lady told me, "We will charge you if another place messes up your glasses," which came across as threatening and pushy -- like I'd be punished for not ordering through them. I only came in to renew my prescription. Overall, not a welcoming experience and I would not recommend this office to a friend. And also, the provider writes a year rx for eyeglasses? Really? It's 2 years at other places. I'll take my business elsewhere.

My husband and I have been going to McNeel Eye Center for years and are so happy with their…read moreprofessionalism, great service, and friendliness! Dr. McNeel and team have been nothing but helpful, thorough and gracious! Too bad some folks gave terrible reviews... Honestly, if any errors have been made, they are quick to resolve even if it's not their fault and are out of their control. People make mistakes, but how they handle them and correct them is what matters. No one is perfect. We are very satisfied with McNeel Eye Center and I wish I could give them many 5 star reviews!

I went to Hollingshead Eye Center for my cataract surgeries on each eye, as well as pre-op and…read morefollow ups. The experience was exceptional at each visit. All the staff, nurses and Dr. was very nice and explained everything in detail. I was comfortable throughout the whole experience. I had implants, too, so I can see without glasses, except for 2.0 readers. Thank you foe the great care!

I love Hollingshead Center. They were so friendly and knowledgeable. My husbands cataract surgery…read morewent flawlessly and now he has 20/20 Vision . Wooohoooo for Hollingshead !!!

I took in RayBan frames to have the lenses replaced and they lost them or one of the employees took…read morethem. Hailey tried to tell me these cheap frames I got back were the same ones I took in. Not true. They don't even fit my head (too small). Brand new. My frames were worn as they were my favorite sunglasses. I am furious. Hailey tells me they should have collected the money up front but for whatever reason they only collected fees for one pair of glasses when I brought them in. The first frames came back in about 4 weeks and when I asked about the sunglasses I was told it would be another 2 weeks. When I went in to pick them up, I had to remind her I needed to pay or she wouldn't even have collected the money. This is all very suspicious. I think they lost them or decided to take them for themselves. I am furious Hailey would even try to pass the cheap frames off that I received back. Very upset

Dr Anderson has always been extremely helpful, and solution focused when I've come in. I highly…read morerecommend West Ada Vision for providing our eye care services.

The doctors are GREAT, the staff AWESOME but the quality of their product is a disaster. Purchased…read moretwo pair, high-end frames and the frames have been replaced 5 times because they have failed. I recommend buying your glasses someplace else. Eagle One thinks these failures are ok and they noted I will get new glasses in a few months but NOT FROM THEM. Brief history: I purchased these frames two critical reasons and a third. First the fit nice and snug. Due to my lenses glasses often slip down my noise, a significant issue for me. Purchased two pair on 10/22/2024 for $966.00 First pair picked up 11/3/2024, and second on 11/13/2024 I believe between 11/13/2024 and Feb 20, 2025 there were several visits regarding frames slipping. The first day I have notes of frame issue is Feb 20, 2025. I believe there were several visits from Feb 20 to July where I went in due to frame slipping down. I finally figured out why the glasses were slipping down my noise and I would have to push them up 3-5 times per hour was on July 17, 2025 when I compared the two frames, one had the rubber ear section and one had them missing. First frame replaced. On Aug 4, 2025 frame replaced again On Aug 13, 2025 another frame replace (waved $25 fee) On Sept 8 2025 both frames were replaced, and I meet with Eagle Vision One Management to bring up the issues. No options as it was outside the 30 or 90 day window. (waved the $25 fees) On Oct 22 Frame failure again, replaced with display model (offer to pay the 25 fee but waved) They would have allowed me to choose new frames if they had failed within 90 days. Quality products are not their game.

One star is just for the kindness of the front desk staff! The rest is on the Optometrist and…read moreassisting staff! My senior disabled mother came in to Eagle Vision one for a new patient exam in May, to understand if her prescription may have changed as it had been about two years since she'd been seen by anyone. She was having difficulties seeing with her eyeglasses. She had eyes checked by Dr Gideon C. Bender, OD; and was told her prescription had changed and also she had dry eyes, so eye drops were also prescribed. We ordered new lenses through the clinic, using what the doctor prescribed, (as common when a prescription changes). When the lenses came in a few weeks later in June, she brought them her frames so the new lenses to be cut and mounted. When she tried them on, one eye worked fine and yet, the other eye's lense was unable to see anything at all! So, they checked to see if the lense was put in wrong and the prescription was right - it all was aligned. She could still not see out of the right eye! So, they put her old lense back into her frame for just the right eye and left the new lense in the left. We paid for two lenses but walked away with only one lense that actually worked! I said the dr needed to figure this out, because she should be able to see out of BOTH lenses, based on her exam just weeks prior - the lenses werw ordered based on what HE prescribed! We were called back later that day by the front desk clerk and told the response they got from the doc was to tell us that because she had previously had cataract surgery, it was that which was failing. YET - AT NO TIME during her initial appt was this converyed to her! It seemed like a CYA situation - not being able to see out of the prescibed lense, was blamed on my mother - as the patient?! She did nothing wrong to deserve this kind of failure in medical care! It seems highly predatory to charge someone for prescription lenses and yet the prescription itself, does NOT do what it's supposed to! If cataracts actually were an issue - we should have been told this AT HER INITIAL APPT and given options for correction of this DURING THE INITIAL DR. VISIT! I was shocked that an educated doctor would respond to anyone this way! I told them my next steps would be reporting the incident, because I couldn't tell if this was malpractice or malicious or a civil rights violation due to my mother being senior and disabled! The Dr called us the next day and left a msg to discuss, but after what was told to us by his staff - we had heard enough! We have yet to hear back from them on a re-exam or correction of her prescription lense, at all. My mother is using an old prescription lense for just one eye and the new lense in the other. We are unsure what kind of long term damage this may be causing her. I witnessed everything at both appts because i am her caregiver and am with her for every appt due to her hearing loss and need for assistance! She's on Medicaid so the lenses were fully covered, but she only got one replacement lense that actually worked - and they charged her for both!! unsure if this could be considered Medicaid fraud when the optometrist doesnt give the correct prescription and charges for two lenses when only one was actually received - but it's definitely negligent on their part, to give an exam and a new prescription that doesnt work! We are reporting all to the state licencing board, Dept of Health & Welfare and the Atty General's office, as well! Our next steps to retain legal assistance may need to wait until we can get a second option by a new Dr. She's deaf too - she needs to fully see again to help her live life - Its just not right to treat people this way and offer nothing more to help make it right! This is not on the staff - I believe in these cases, it's the optometrist and his negligence that should be investigated!

Not sure what kind of scam is going on but I got a message from vision quest saying I was being…read morereferred for cataract surgery. I don't have cataracts When I called vision quest they said my optometrist gave them my name and number. My optometrist says there was no referral from their office. I hadn't even seen that optometrist in 4 years. Sure sounds like a scam to me

They didn't even call me and tell me that my doctor left. So my exam was canceled without my…read moreknowledge. I have only been to them one previous time and they messed up my billing. So, overall, not impressed.

I'm about two weeks post-surgery, and I wanted to take my time with this review…read more Let me start by saying how impressed I am with Dr. Grange and his team. They're incredibly fast and efficient, but they also take the time to answer any questions or make any changes you might need. As a black and white person, I had expected just what I had read, but it wasn't "quite" as expected. On the day of surgery, I arrived an hour early and got a series of drops, four at a time. They told me it was painless, but the first eye I did experience some discomfort, which lasted about 24 hours. The next eye, I got one more drop of numbing liquid, and that did the trick. Everyone is different, so I can't say for sure if this will happen to you. I will say that the best way to spend the day of surgery is to sleep if you can. Mild pain relief is a must, and the healing process is as fast as described. I had a scratching feeling, but that went away in 24 hours. So far, the results have been great. I chose the best lenses so I could finally get rid of my glasses. Before, I had to wear them for everything. Two weeks out, I don't need glasses for anything, and you won't the next day! That said, it's not all roses. My current vision is around 20-25. Will it improve? Driving at night, I have bright rings around things like traffic lights! Some people say it will go away, while others say you get used to it. I'm a bit nervous because I love to travel, and I'm not comfortable driving at night right now. This is a process, and your mind needs time to adjust to the changes. I'll keep my positive attitude and see where this takes me. Since I haven't seen any other doctors, it's hard to compare, but I don't think you can go wrong with Dr. Grange and his staff. Any results I'm experiencing are a result of cataract surgery and not necessarily the way it was performed.

I had been interested in lens replacement surgery for some time due to the frustration of wearing…read moreglasses. LASIK would not give me the results I wanted with not needing to wear glasses anymore. Dr Grange sat and explained to me the benefits of lens replacement surgery with full details. I signed up right away and had both eyes done on the same day. I felt no pain through the quick procedure and only felt minor discomfort. That discomfort being staring at a bright light and feeling solution pour into my eyes. Medication given to me had me calm and relaxed so there was no issues. That day I went home and slept most of the day. Next morning, I was able to read my phone with no glasses. My vision improved everyday. My first follow up my vision was 20/20. Second follow up 20/15 and by last follow up my vision was 20/10. Best decision I could have made!

It is now been a week since I originally called this business. I called to establish myself as a…read morenew patient and make sure they took my VSP insurance. They stated they would call me back. I called them again about four days after and again, they stated they would call me back. It has now been a week and all I can surmise is that my business is not wanted nor needed. Congratulations to this business if they are doing so well that they can ignore new patients with vision insurance. However, I would not want to be getting my eye care from a place that so easily dismisses people. They simply could have stated from the beginning that they are too busy for new patients. Thanks for treating me with total disregard.

I wanted to clarify (and address Artisan's response) that my issue was not an insurance coverage…read moreissue. My review was based on the fact that I had specifically informed the providers that I did not believe the treatment was working and that I did not wish to proceed after all pre-paid treatments were complete. Thereafter, Artisan ran additional tests without advising that they were not included in the pre-paid services and billed my insurance company. After partial coverage by the insurance company, I was billed the balance. The bottom line is that the tests should not have been run without explaining to me that there may be additional costs to my insurance company and/or me. I will never return.