Have wanted to love this office but every time I've been disappointed. My first appointment was a…read morenightmare...unable to find the office, called and assured I would be seen only to show up five minutes later to be turned away. No return calls, new contacts ordered are awful and can't get anyone to change the prescription back to my previous brand. It's been rough. Moving on!

Their return policies on glasses the do not work as good as my older glasses…read more I was told no return. I contacted my insurance carrier and they said they allow return refunds. I was told it's because of my Medicare policy so I called my vision care and they too said I can get my money back. I'm still waiting. I'll assume they just don't know what they're doing.

I went to Hollingshead Eye Center for my cataract surgeries on each eye, as well as pre-op and…read morefollow ups. The experience was exceptional at each visit. All the staff, nurses and Dr. was very nice and explained everything in detail. I was comfortable throughout the whole experience. I had implants, too, so I can see without glasses, except for 2.0 readers. Thank you foe the great care!

I love Hollingshead Center. They were so friendly and knowledgeable. My husbands cataract surgery…read morewent flawlessly and now he has 20/20 Vision . Wooohoooo for Hollingshead !!!

I had my eyes tested at Dr. Hollingshead's clinic in December 2022. A few months proceeding my…read moreexam, I went to renew my driver's license; this in February 2023. I was unable to pass the vision test. I phoned Dr. Hollingshead's clinic regarding this. I was told the DMV is strict in vision testing and this is why I did not pass. The employee further stated I did not need to drive to the clinic as she would send my prescription. And, I would only require glasses for driving; therefore, only required the cheapest pair. She further stated, I was just borderline for needing correction and this was why a prescription was not prescribed. Well, I require them for far more than driving! My eyes are quite bad, and I was even told that they were significantly deficient by a lady who worked in billing. I own scanty vision. Then, in May, the office charged me $70.00 for my prescription. This prescription should have been handed to me in December. Who has ever heard of someone being charged $70.00 for a prescription and one that should have been prescribed six months previous? I was also verbally attacked by Dr. Hollingshead's billing employee for scheduling an appointment with another ophthalmologist! I desired to know why my distance vision deteriorated quickly with an ophthalmologist who is honest. I add, I was gaslighted for something that was not my fault through the employees of this office. I have no desire to return to Dr. Hollingshead's clinic. d

We took our son to see Dr. Hollingshead when we thought he had an infection. Staff was very…read morefriendly and professional. Our wait time to see the doctor was less than our last ophthalmologist. We chose Dr. Hollingshead because of all the great things that we heard about his clinic after moving here. Would openly recommend to anyone considering.

Great service from the front desk to the medical staff. I had the cataract surgery I was made very…read morecomfortable with the whole process. Very thankful that they were able to improve my sight so quickly and easily. Glad my optometrist referred me to them.

Very competent and caring people!! I am very happy with my vision now after getting cataracts…read moreremoved. One of the easiest medical procedures that I have ever had!

Not sure what kind of scam is going on but I got a message from vision quest saying I was being…read morereferred for cataract surgery. I don't have cataracts When I called vision quest they said my optometrist gave them my name and number. My optometrist says there was no referral from their office. I hadn't even seen that optometrist in 4 years. Sure sounds like a scam to me

They didn't even call me and tell me that my doctor left. So my exam was canceled without my…read moreknowledge. I have only been to them one previous time and they messed up my billing. So, overall, not impressed.

Had a appointment scheduled a year ago from previous ,got there said they had called and cancelled…read morethat appointment ,checked my phone, e mail.... no record ...huh ok rescheduled...date on reschedule was wrong day late and to top it off was at a whole different location...just maybe the person at the desk needs her eyes examined..... thought I would share that with ya....Wont be back

I searched for glasses that fit my 7 yrs old. I visited 10 vision centers and ended here with the…read morepair that fit her little face the most. The team was wonderful. Attentive and super helpful. It is the 1st pair for her and I wanted them to be comfortable and non traumatic. They are the perfect fit. Her glasses took 4 days! I was expecting them in 2 weeks. They were part of VSP insurance and service was impeccable. Now this review is for the vision center itself not the eye test drs across the hall. I didn't use their service. I would recommend them. Also, they are located in building S3 on 2nd floor next to the ER on orchard. Use the elevator.

My experience here was top notch. I was treated with respect and the Dr both listened to me and…read moremade sure I understood what was needed based on his diagnosis. I would highly recommend this business.

Think twice or even three times before scheduling a procedure with this physician. You cannot…read morechange your mind no matter how far in advance you might need to cancel. They will keep your money. I put 20% down way in advance. I decided to cancel for personal reasons 5 months prior to the scheduled date. I paid $175 for the consultation (no problem) and $3180 downpayment. I asked to cancel and for my deposit back. They called back and said they would keep 10% of my deposit ($318) to which I reluctantly agreed. Then I got another call 20 minutes later claiming they misspoke and would keep 10% of the entire procedure cost which is half of my deposit. They want to keep $1590 of my money claiming they did lots of work already in preparing for my procedure. That's hogwash! What have they done other than pencil me in!!! My next step is filing a complaint with the Idaho state physicians licensing board.

One of the best Drs to ever walk the planet!!! Not just a great Dr but also a great person that…read moretook extra time to make a kid feel important.. even if I still can't grab the wings on that crazy fly Jon Alan M

Idaho Eyecare Center is THE best place to for eye care in the Boise area! They are kind, accurate,…read moreand Julie is hands- down THE best at her job!! While other places tried forever to get my new glasses to fit my face, Julie just looks at them, assesses the situation, and returns in snap with the best fit you could imagine!

I had an appointment for an annual eye exam, but was also recovering from a stye. I told the person…read moreon the phone this. When I saw the doctor he actually YELLED at me because I didn't know whether I was there for an annual checkup or a medical exam. He left the room, went and checked with his staff who apparently told him that they had told me to come in and they would figure out what type of visit it would be when I got there. He came back in and apologized but I could tell he was still angry. Totally inappropriate reaction! The office staff was absolutely wonderful, but I will never go there again.