Not sure what kind of scam is going on but I got a message from vision quest saying I was being referred for cataract surgery. I don't have cataracts When I called vision quest they said my optometrist gave them my name and number. My optometrist says there was no referral from their office. I hadn't even seen that optometrist in 4 years. Sure sounds like a scam to me read more

They didn't even call me and tell me that my doctor left. So my exam was canceled without my knowledge. I have only been to them one previous time and they messed up my billing. So, overall, not impressed. read more

They truly care about their patients. Every member of their staff is friendly, caring and professional. I would recommend them to everyone. Nothing but the best. read more

I have lived in Boise for 14-years and I am 75-years old. I first met Dr. Grange in 2019, when I had something in my eye, and my eye Doctor of 10-years was not available. I went to Vision Quest and my problem was quickly solved. I decided to change my eye Doctor to Vision Quest. On my first regular check-up, I told Dr. Grange about my right eye always being dry and bothersome. He proceeded to perform a simple insertion of a small plug, and that problem was solved, and remains solved, three years later. During January 2022, Vision Quest / Dr. Grange performed cataract surgery on both of my eyes. The entire experience was painless, efficient, and affordable. The result has been unbelievable. The fresh snow on the ground is no longer yellow, but rather a glistening white. I strongly recommend Vision Quest to any person in Idaho. Without any reservations. Brooke Drayton read more

Good staff, but some things were a little off. Was handed a sheet to show all my appointments but date was wrong on one of them, and front desk staff not too bright. After surgery I received a bill for my part of payment. I called to try to pay by credit card. I didn't receive a call back for over two weeks. When I mentioned this to person who called, she was defensive and rude, saying "well, I've been out of town." A professional organization would have made sure someone else was monitoring phone calls or at least leave a message explaining situation instead of the standard "your call will be returned in 48 hours." I had to deal with this woman again today. She is a real piece of work. I asked to speak to the manager, but she claimed to be the manager. read more

I saw Dr Gage after getting anterior uveitis in my right eye (red, irritated eye and super sensitive to the sun). The doctor and nurses ran some tests and quickly diagnosed my condition. I though I was going blind, I was worried about my future. However, Dr Gage explained what is was and prescribed me meds to trst it. As I write this now I am healed and extremely pleased with this places service. Highly recommended read more

I had one of the worst experiences know to mankind: After a long wait, Dr. Gage was not available so I got a second stringer. They had to repeat some tests, and in the end, the guy announced I had dry eye and take some drops. They had no samples and sent me away. Three months later, saw another doctor at another facility.... he diagnosed me and fitted me with glasses specifically designed for lots of computer-screen work. They didn't cost a fortune and they have solved my eye strain, dry eye, blurry vision. I am very wary of health care people - who don't know the answer - to write it off as "stress." Do yourself a favor - don't go here.... I expect you could stay home and get just as much grief or more. read more

I met Dr. Mong, as well as the staff, and I immediately realized how positive and professional this team is. In making my decision, I wondered about my recovery time and the use of my eyes. This is a very caring group, a professional group with the best team and technology. I understand this entire team is under new management, new staff and leading proven technology, Im comfortable with them. This team deserves a 5 STAR rating for effort, professionalism, communications and level of care. THANK YOU ! read more

I don't typically go out of my way to review just for negative. Dr sonntag did a fine job, laser cataract surgery for my dad Results remain to be seen But his office staff is nasty. Rude, condescending and unhelpful. I experienced it with several phone calls prior to the surgery but the day of was over the top. They said it would be about 2 hours to pick up dad so I figured I'd be ready in an 1 1/2. Just in case. They called me at 50 minutes, and I explained that I was at work so I wouldn't be there in 15 minutes ... more like 30 ... but as soon as possible. The receptionist was Rude. At 27 minutes they called again but I was in their parking lot so I didn't Answer. Went inside and was greeted by a woman who made it clear she thought I was inconsiderate - and told me he wasn't ready yet to have a seat for 20 minutes. Met with sonntag. He explained the procedure and follow up well; was respectful of my father. It wasn't until the next day I heard the 2nd message and I was FLOORED by her tone...And her insinuation that I wasn't considerate of their time or my fathers well being. Especially when I was asked to wait for 20 minutes when I arrived? I will be meeting with Dr. Sonntag next week for follow up appt. with dad and hope he is responsive to my feedback that his staff should treat all parties involved with respect. Unacceptable read more

I was having lots of vision problems and I went to Vision Quest. They were more than happy to help me and now I no longer need glasses and my vision now is 20/20 again. Everyone there is very kind very informative not to mention very attentive. I highly recommend Vision Quest to everyone! I am more than happy with the entire staff and especially the outcome! Thank you so much Vision Quest!! read more

I would like to express my deep appreciation to Dr. Jacob Mong and his very capable and caring crew of Vision Quest Medical Center for the Cataract Surgery performed on both of my eyes. The entire Cataract Removal procedure and follow up treatment went very efficiently. Dr. Mong is very knowledgeable and attentive Ophthalmologist who never hesitated to spare time to explain the entire procedure and options associated with it. Vision Quest medical and office staff is very inviting and attentive to your needs. They managed to create a pleasant atmosphere in the office that makes you feel very positively reassured about oncoming treatment. I highly recommend Dr. Mong and Vision Quest team for all your eye treatment needs. read more

What a caring and competent medical facility. I have been a patient of Dr. Pabalis, one of the optometrists, for years. My vision has been very nearsighted and we were both excited when cataracts in my eyes meant that I could soon have great vision with new lenses. The ophthalmologIstanbul for me was Dr. Mong. I am so happy with my surgeries and all the preoperative testing and help. Everyone working in Vision Quest is an excellent technician and "people person" too. I waited a bit to post this because you will believe me after a 4 month post operative period. This is an excellent medical facility. read more

I have never been to such a weird and uncomfortable optometrist/ office. We had problems as soon as we got there. Front desk never let the back know we had arrived for our appointments so we were waiting 30 minutes passed our scheduled time for no reason. Once we got back there, we had a new lady who was very nice, but seemed scattered. I told her I did not want to have my eyes dilated during this visit and she told me that if the Dr. wants my eye dilated, that " I had no choice" What?!! Billing was all messed up- argument broke out with the scheduler lady and the billing lady while we were trying to get out of there. My husband who scheduled a contact exam was told he would have to schedule another appointment in order to get a contact lens fitting- we insisted on having it during this visit- they did accommodate, but they were annoyed and reluctant. Finally with prescription in hand.... we left. 1 month later, while trying to use the prescription...we find out the prescription we paid to get was written ONLY for a specific brand of lens that we did not even want. Grrrrr....... More problems to write... but I'm too annoyed to write them out. read more

You need to avoid this place at all cost. Very shady operation. Been wearing glasses and contacts for 28 years. New to the area and went to this place because they had decent reviews. Clearly made my appoint for both glasses and contract fitting exam. Reconfirmed my intentions at the front desk and soon as assistant and Doc entered the room. Doc does the exam and is wrapping up and doesn't do anything about contact fitting. I remind him and he says they don't do contact and glasses exams on same day, I'll have to come back in 2 weeks to do contact fitting. Gave me some B.S. about dilatation of my eyes. I asked why he didn't do contacts before the dilatation. Gave me more B.S. I was very firm about his being very unusual, but they made me seem like I was the crazy one. Like I said, I've been doing this 28 years and always had both glasses and contact exam together in same visit. Made my contact appointment, left and called insurance company the next day. They informed me this is a VERY shady practice that offices do to try and get two exam fees from customers. They told me if they submitted another exam fee it would not be covered by insurance, as I already had my one exam per year. It would be rejected and I would be responsible for the entire exam fee personally. Another issue, their glasses and contact ordering operation seems to be a separate business, even though it's located in the shop. Even though the Doc's took my insurance the glasses and contact operation didn't. Also they had one of the smallest selection of frames I've seen. So that part was a failure too. Now since I shot my wad on my 1 exam per year and have no contact RX I decide to goto Costco Optometry since their fee is cheapest I could find at $55. Their Doc clearly had much more state of the art equipment that was all computerized and he found they gave me a considerably wrong RX in the glasses exam. (btw, their office also confirmed a 2nd appointment for contact fitting is very odd. ) In summary, they tried to cheat me out of more money for a second exam, wasted my time, offered poor selection of products that my insurance wouldn't cover anyway....AND they did a poor job at identifying my correct RX. SERIOUSLY, SAVE YOURSELF TIME AND MONEY AND GO ELSEWHERE...if you have no vision insurance think Costco. read more

The morning of my first eye exam there was a terrible snow storm, I called while I was on my way and told them due to traffic delays I was going to be about 10 minutes late and asked if that would be okay or if they would need me to reschedule. They told me that was fine and they were running a little behind because of the weather as well. After I arrived I was taken back fairly quickly, however I waited an hour and 20 min in the exam room to be seen by Dr. Sonntag. When he finally did come in, it almost seemed like I was wasting his time. I chalked it up to bad weather and delayed patients. I needed a follow up exam 4 months later, which brings me to present day. I arrived 10 minutes early to my appointment and once again was immediately taken to an exam room were I had some testing done on my eyes. I was then taken to another room were I was told Dr. Sonntag was with a patient but I was next so it shouldn't be "too long" I waited an hour for the doctor to come in. The whole time I was waiting the room to my door was open, I could hear him chatting with patients and taking personal phone calls at the nurses station. By the time he found time to see me, he came in told me my tests looked fine and I needed to come back in a year. I WAITED AN HOUR FOR 2 Min of his time! Why make appointment times? I had been there for an hour and a half by the time I got back out to my car. What a complete waste of my time. read more

I went into the office today and met with Dr. Huber. The staff was really amazing and they made me feel very comfortable. When I went and did my exam with Dr. Huber you could tell that he was very knowledgeable and easy going. I would, and have, recommended Vision Quest to my friends and family. Give them a try. read more