My bathtub overflowed and flooded my parts of my condo and the unit below. I contacted West Coast…read moreRestoration and a very sweet woman answered the phone and scheduled their team to come out ASAP. The next morning Sam showed up which I found out was the owner and the lady I spoke with was his wife. Both were very professional and communicated every step of the process, which made me feel at ease in such a stressful time. Sam and his crew worked very quick and ensured they cleaned up after the demolition work. I have no complaints and would definitely use West Coast Restoration again (but hopefully not need them!)

It was an absolute pleasure to work with Sam from West Coast Restoration. I had a grey water leak…read morefrom my upstairs bathroom into my staircase below. I contacted WCR and they showed up immediately and got the remediation going and basically managed the entire job for me and boy were they punctual. Sam and Chris are very helpful people and on top of it they are both genuinely nice people. I really don't want to go through another leak but if I had to I would absolutely call them again. Very highly recommend them as an ethical and honest restoration company. Thank you Sam and Chris!

Flooded home repair was very helpful, we had a water damage. I really appreciate their honesty this…read morejob required. They cleanup and sanitizing and pack out all our stuff my house requires. Dry out and the reconstruction was very easy. I will recommend this company because they show up on time, they help with all the process to fix my water damage. Highly recommended!

Working with John was Great. Having my condo damaged sucked but the process was great. John and his…read moreoffice took care of handling my difficult adjuster. Happy to be done with all this and happy I chose this company

Hiring this company was the key to a very successful recovery when our sewer line backed up and…read moreflooded our house. Eli responded immediately and provided a very knowledgeable and efficient crew.Our house was promptly dried out and their professional skills allowed us to remain in the house during this time. Our home is fifty years old, so Pro Water Damage hired highly competent hazard inspectors for our protection and hose doing repairs. Eli explained every step that was needed and taken and constantly checked in with us during the days that the recovery took. Since we were new to the homeowner claims process, Eli gave us detailed information about the entire process. he not only gave us his company's requirements, but the insurance claims and construction company the insurance company hired by them to provide a repair estimate. This was of great help to us. There were many big decisions to make about new flooring, walls, etc., and having this information was great. We highly recommend Eli, the owner, his crew, and all those affiliated with their company. This is a real first class operation. If we have any similar problems, we know who to call!

They were the only company that answered my emergency call at 1am, and showed up 30 minutes after…read morecalling. Eli was very friendly, professional, informative, and especially punctual. Highly recommended! I had drilled a hole into what I thought was a stud but was actually a fire sprinkler pipe...

Updated Review: Do not trust Darryl Huie or DL Reston…read more While he may come across as friendly and helpful, my experience was the opposite. I found him to be manipulative and unprofessional and, in my opinion, took advantage of my difficult personal circumstances. In Dec 2017, just weeks after losing my mom and sister and months after moving into my beautiful new home, I discovered a water leak that caused significant damage to my kitchen and multiple rooms. I initiated a claim with my insurance company, and began gathering quotes from three separate contractors -- one of whom was Darryl Huie. His initial demeanor was overly eager and persistent. Despite not being awarded the project, he repeatedly inserted himself into the process, including contacting my insurance adjuster without my consent, showing up to my property unannounced, and calling, emailing, and texting me constantly. I was grieving, overwhelmed, and traveling frequently for work and trying to get my family affairs in order, so I allowed limited access to my home strictly for estimation purposes. Not for any actual work. Darryl claimed that even if I didn't move forward with certain repairs, I was still obligated to pay him the entire labor amount my insurance company had awarded, even for work he wasn't doing. He warned me that I could be reported for insurance fraud if I didn't hand over all the funds to a licensed contractor (i.e., him). In my opinion, he used my inexperience with the insurance process to pressure and intimidate me, which I now see as taking advantage of my vulnerable situation. When I declined to move forward, he entered my home without permission while I was traveling and removed the granite countertop, then claimed it broke due to a "preexisting condition" which would have to be filed under a second claim. He later attempted to manipulate the situation by suggesting he could help get it covered under the initial claim if I gave him the job. I considered this a serious ethical violation and reported it to my insurer. When I returned home, I found my road bike missing from the garage and the broken granite left behind. I then received a $1,200 invoice for "services" for removal of the granite countertop, which I never approved. He eventually sued me in small claims court, falsely asserting we had a verbal agreement. Fortunately, I documented everything, and the judge dismissed the case. Years later, he resurfaced and sent me a disturbing message through Facebook filled with personal attacks, prompting me to finally share this experience. At the time, I didn't have the energy to speak up. I do now. After writing an honest review on Yelp, a man claiming to be his "friend, who happens to be a lawyer," began calling me at work, emailing my personal and work emails. I consider this behavior to be harassing, and I want no further contact. If you are considering working with this contractor, I strongly urge you to proceed with caution. This review is based entirely on my personal experience and supported by court records, insurance documentation, and extensive written communication.

We had a great experience with Daryl and his crew, rebuilding the shower. They were professional…read moreand nice. In our opinion, the price was fair too.

I would like to HIGHLY recommend Flood Relief, Inc. for any water damage mitigation needs!!…read moreThis family-owned Corona-based company that specializes in water damage mitigation just saved me THOUSANDS of dollars! My AC malfunctioned on a hot day causing water to leak into the attic floor and it came out of my ceiling. I caught it in time! I filed a claim with my insurance company- State Farm - who referred me to two big water damage mitigation vendors - ServePRO and ServiceMaster. ServePRO told me I would need the ceiling removed before they even came out to see the damage. They did a visual inspection, used no meters and did not go into the attic and said the whole thing needed to be removed. They were a "preferred vendor." ServePRO also said I would need other contractors for the reconstruction work and that would take at least a few weeks. And ServiceMaster demanded an asbestos test before they even did anything which would add weeks. Dave and Santos from Flood Relief Inc did both visual and electronic meter inspections, and they found the water had been confined to one small area and never reached the walls. They also inspected the floor and found it was also fine since I caught the leak in time. (ServePRO was trying to take photos of the floor when I told them there was no damage there!) Luckily, FloodRelief concluded the damage was so minimal that no ceiling areas needed to be removed. They are able to treat the area with antimicrobial agents and dry the structure with huge fans and dehumidifiers. They also told me the job was so small that they wouldn't even need charge me what the deductible was for the insurance claim so I was able to cancel the claim. This was a very honest move since they would have been paid much more by my insurance company if they had recommended removal. These two gentlemen also came right away when I called and were so friendly and respectful and professional. I am extremely grateful to these honest guys who saved me money, time and sanity. They put me at ease during a stressful situation. I was very impressed with their stellar service! Out of 10, FloodRelief, Inc. is an 11.

TL;DR: We had serious flooding that was undiscovered for days and caused major damage. Dave and his…read moreteam were excellent and made the process so much easier. Even the insurance company was impressed. Highly recommend.  About 4 months ago, my parents were out of the country on a month-long trip. About 2 weeks into their trip, my brother and I discovered that their entire first floor was flooded due to a high-pressure leak in a downstairs bathroom. Based on some outside surveillance footage and meter information, we estimated that it had been leaking a few thousand gallons a day for 3-4 days. My brother and I were just dumbstruck and overwhelmed by what this meant for the house. All the hardwood flooring, walls, base moldings, cabinetry, furniture had all been soaking for days. Water was literally seeping out through all the outer walls of the house. The formal living room, which is situated a step down and is about 5 inches lower than the rest of the house, had become a reflecting pool holding about 1000 gallons of water. (I'll try to include pictures) My brother did a google search and we found Dave, and we're really glad we did. Despite that it was already Friday evening, he arrived within the hour. As soon as he got out of his van, he was focused on taking away our stress and calmly informed us about the next steps and what we could expect throughout the process. He immediately took control of the situation and he and his team worked tirelessly through the evening and late into the night to vacuum up all the free water. And he was back bright and early the next day.  Throughout the next week or so, Dave and his team thoroughly dried the walls and the floors and demolished and pulled out whatever wasn't salvageable. They were meticulous and cleaned as they went and tried to make it as comfortable for me as possible since I decided to stay over while all of this was going on. They found some mold as well as a dead colony of bees, a dead bird, and some trash from the initial builders inside of our walls and he carefully cleaned and remediated as needed. Dave dealt with the contents company, the environmental inspection firm (checking for mold), and our insurance company so that it was pretty effortless and seamless for us.  From what we could tell, Dave was a consummate professional. That was further confirmed by our insurance company. Once Dave's work was completely finished, the insurance company sent out an adjuster and a contractor to inspect and to complete their estimates. Dave was there to help answer their questions since he knew the layout and the problems better than any of us at that point. After Dave left, they commented that his work was really thorough and that they could tell Flood Relief Inc was really trustworthy and top-notch. So... even the professionals were impressed. To top it all off, despite that Dave's company finished its work at my parents house in October of 2017, because of some delays from the insurance company, Dave only just got paid this month in February 2018. Dave was patient and never bothered us personally with this. We're so grateful that we had Dave during what could've been an otherwise very stressful time. I hope you never have to deal with water damage, but if you do, don't hesitate to call Flood Relief Inc.!

Awesome! We needed these folks to demo, dry out and submit estimate for reconstruction to our…read moreinsurance company. SERVPRO has exceeded our expectations. The service techs and office staff do a wonderful job and we appreciate how well they kept us updated throughout the process. Thank you to all the office staff, especially Esmeralda and Roni and the service techs Andre, Marcu, José and the adjuster Chris. They made the experience tolerable, as their kindness and thorough communications are timely and effective. In gratitude, Yon

PROS: 1) Mitigation was phenomenal. The pack out team was…read moreextremely efficient and professional and paid extra care to our belongings. 2) Demo was fine, however they broke a few things (cabinet riser, damage to walls that weren't there before) and did not address it to the restoration team = lack of good communication between teams 3) Customer service was great and friendly via text and over the phone CONS: 1) DO NOT USE THEM FOR RESTORATION!!! We really wanted to hire another professional restoration company that only does restoration/painting etc but ServPro assured us they had a great, qualified and highly experienced team and we trusted them (I mean the rest of the work was excellent, so why wouldn't we trust them?). However, that was clearly not the case for our home. One "painter" even started painting the walls the incorrect color when I stopped him halfway through to get it corrected. The finishes, especially in our bathroom were really bad. So bad that we regretted hiring them for that part of the job. The bathroom looked rushed (as I believe it was the last part) and they ended the painting that day and quickly got out of there. So they had cut a baseboard the wrong length and used putty to "complete the look". That was absolutely unacceptable!! They left paint splatter all over our cabinet and - well lots of little issues here and there. The trim was replaced incorrectly and there was a gap. There was also a huge gap between the baseboard and the tiles with no grout. We were so unhappy with the project manager, Luis, signing off on the "complete project" and he acted as though nothing was wrong when he came back or didn't seem to see the imperfections all over the bathroom. After discussing our disappointment with Tabi the owner (who is very friendly and understanding), we decided to part ways. Tabi did give us a nice allowance off our original estimate and we used that $ to hire a true handyman / carpenter professional who fixed what Servpro ruined. I would recommend ServPro GG MITIGATION but only stick with the mitigation work. They also got paint dust over a few of our belongings that we later realized.

We were first connected to Ward-Tek through our insurance company for water damage repairs and…read moreevery interaction with them was professional and easy. Our project manager, Fernando, is fantastic. He first helped us navigate insurance itself, noting that they do not do water mitigation and insurance would first need to send someone to deal with the damage before he could give us an estimate for repairs. It's an explanation so logical you'd think the insurance company could have approached it that way from the start but alas, they're not really in the business of being helpful. So, after repairing the water damage and treating mold, our work with Ward-Tek began and, especially having spent months in the interim dealing with a different construction company for the initial work, Fernando and team were a godsend. The process of quoting the work was fast and transparent. The work was permitted and scheduled quickly and started on time and every deadline was met or exceeded which, given our experiences with other contractors, seems unheard of. Between Fernando and the lead contractor, Javier, we felt like we had a dream team and everyone who came through to complete the work understood that they were entering our home and respected what that meant for us as we juggled the construction with working from home and having two small children. It felt like they paid a lot of sensitivity to that and I can't overstate how important that was. And the work itself was meticulous. We made some design updates along the way and we're so thrilled that what started as a storm-related disaster ended in our house looking better than ever. We have so many projects to go on this old fixer upper and I genuinely don't want anyone but Ward-Tek to do that work. I trust them immensely after our experience and highly recommend them. Note: we are located in NELA so don't let their Santa Ana location deter you from getting their quote.

Great experience with their team!! They were communicative, clean and exceeded my expectations…read more Would recommend to friends & family!

Got work done quickly and adjusted to our schedules. Would recommend. Replaced flooring and…read morebaseboards after water damage.

I really loved that they ALWAYS explained exactly what they were going to be doing before they…read morestarted. They answered all our questions kindly and with so much patience. We loved the quality of the work and the fact that they clean up after themselves. Initially, we were bracing ourselves thinking we were going to have a lot to clean up once they left BUT they did all the cleaning. We had the privilege of working with Toza and would gladly request him again if we ever needed Servpro's services again. Most of our services were primarily water damage repairs and a couple electrical repairs. Honestly, the house looks better now than it has in years. Thank you so much!