the place was not filthy it was actually very clean front desk guy was on his phone but immediately saw me what else would you do at 9:00 at night with no one in the lobby? Speaking of the lobby it was very fun and had foosball with two tv's playing basketball and hockey ate some ramen in the hotel while watching my favorite YouTuber Ryan trahan it was a vibe free breakfast too ac was not that loud overall had an amazing time read more

Listen... this place? Whatever. Straight up whatever. Not bad, not good, just existing like a soggy cracker in a hotel-shaped void. So we're laying there, right. Middle of the night. Lights off. Watching Harry Potter like civilized degenerates. Wizards flying, vibes neutral, life tolerable. And then... it reveals itself. The wall. No... not a wall. The wall. There's a "curtain." Except it's not a curtain. It's a PAINTED curtain. A fake curtain. A fraud curtain. A liar in curtain clothing. And brother... when I tell you this thing looked like someone just discovered paint five minutes ago and immediately lost custody of the brush... This wasn't art. This was a crime scene with color. I just started art school today. DAY ONE. I made some abstract nonsense, yeah? Even mine had structure. This thing? This thing looked like someone sneezed into a paint bucket and said "yep, hang it." It's just strokes. Just... strokes. One swipe. Another swipe. A weird blob like it's trying to escape the wall and apologize. Who approved this?? Who looked at that and said, "yeah... that's curtain enough." It's not even trying to be a curtain. It's like it heard about curtains once in a dream and woke up confused. I'm staring at it. I can't stop staring at it. It's staring back. It knows what it did. It's got that energy like when someone says "this piece represents emotion" and the emotion is just... regret. And it keeps getting worse the longer you look. It evolves. It mutates. It starts asking questions about your childhood. At one point I swear it shifted slightly like it was trying to become real. Not today. Not on my watch. We're sitting there in bed like: "Are we overreacting?" "No." "Should we leave?" "...yeah." And we did. We actually got up. Packed up. Walked out. No refund. No closure. Just two broken men escaping a haunted canvas that forgot how to be anything. Couldn't sleep. Couldn't blink. Couldn't coexist with that... thing. Final verdict? NO DIRTY BOY SEAL OF APPROVAL. Not even close. Seal denied. Seal disgusted. Seal left the building. read more

Tru by Hilton Bryan College Station - Hotels Near Me - Bryan, Texas

Digital check in is fraud.Ive had several issues checking in. Why offer digital non contact if you don't honor it. Hilton do better.

My stay was great. My Checkin by Maesha was friendly and fast. Room was clean, bed comfortable, good shower pressure, and I like the soaps they have to offer. I love the Hilton properties and this Tru I highl read more

No one was at the desk when I arrived and I had to wait 10 minutes to check in. Elevator, hallways and rooms were not clean. Plumbing fixture was about to fall off the wall of the shower. The thermostat in the room didn't work. It remained 68 degrees in the room regardless of changes. The breakfast buffet left a lot to be desired. Toast and pancake machines looked like they hadn't been cleaned in weeks. Left after one night even though had a reservation for a second night. read more

Freaking FILTY, inattentive staff, AC loud enough to wake you up when the compressor kicks on. The place is filthy (see pics). Upon arrival the front desk staff was so enthralled by his game on his phone, he did not realize I was even there. looking around it was strange, felt more like a mens dorm. When the AC started acting up went to the front desk and waited 10 minutes for staff to appear (never appeared)! The next morning on checkout, again no staff at the front desk, again waited, no staff ever appeared at the front desk. read more

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AC worked great Bed was okay Bedding was okay Breakfast SUCKED! The pancake machine was broken. Nasty fruit. No milk. No toppings for oatmeal. Had to go out to eat. Rude staff. Asked for a blanket, told very rudely to come get it. Asked for a late check out because we got in late and rudely told we could check out at 12. I asked "isn't that the normal check out?" And response was "yeah, that is the latest you can checkout!" Hot water for the tea in the lobby was luke warm. Based off staff alone I would not stay again. read more

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Tru by Hilton 1933 Austins Colony Parkway Bryan Texas 77802 US Entering the room I was rather amazed how compact (small) the room was. One with large sized luggage would certainly have a problem and definitely a one (1) person room. I next wanted to use the microwave, but there wasn't one. Had to use the microwave in the downstairs lobby. Only one ice machine in the building, on the lower floor, ice buckets without liner or lid furnished from a cabinet by the ice machine. Next, attempted to set the thermostat to warm the small space a bit, it was on 66 degrees, so I moved to 72 degrees. It did nothing. Finally had to go to the front desk and ask for another room with a functioning AC/heater. Company booked this unit, I have sent a text to the booking supervisor asking to not book here again. Staff was apologetic, but friendly. read more

We reserved 15 rooms for our high school wrestling team for a tournament. Without notice (no call or email) they cancelled our rooms, gave them away, and wouldn't fix it. We had a confirmation and a card on file. read more

This hotel does not live up to the Hilton brand. I recently stayed for three days and two nights and was alarmed at how unclean it was. I spilled water on the floor in my room and grabbed a towel to clean it up. The towel was filthy afterwards! Also, the trash on the hallway floor and elevator was never cleaned up during my entire stay. There was also a distinct body odor smell in the hallway on the 2nd floor. I would steer clear of this location if you value cleanliness! read more

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I really like this type of hotel. The concept is pretty cool. In addition to an indoor pool and a standard fitness room, they have an interesting lobby. It resembles a cafe. They have comfortable cubes for you to relax or do work. They also have foosball tables and board games. The staff is super friendly and have good recommendations on places to eat. This TRU is in a nice location. Its conveniently located off the highway but far enough that you don't get any traffic noise. If you are headed to Texas A&M, it's about a 15 min drive to the visitor center. It's walking distance to a couple of restaurants and a strip mall. The rooms, bed and bathrooms are comfortable but I am not a fan of non-carpeted floors. read more

My husband and I travel to hundreds of hotels, and this one rates high on the list as far as the overall appeal. LOVE the lobby! Very colorful and bright, with games and more! Hallways are clean and nice, there arev2 very juice and clean elevators for thisc4 floor hotel, and the room is modern and bright. The TV was huge, and they provided decent cable TV. I also loved the cute soap dispensers on the wall in the bathroom, and they provided nice big towels. Now for the bad....there is barely room to keep luggage. We got a double bed room and used the extra bed for luggage. There also is NO MICROWAVE ‍ and their fridge is made for hobbits!!! It's SUPER tiny and VERY low on the ground. I had to almost sit on the floor to get access to it. No hotel has been perfect, but a decent fridge and microwave are essential for us. Epic fail on both, sadly. read more

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Stay away, deceptive business practices and unwillingness to fix problems. I booked a room back in May for a stay I was planning on June. Canceled the reservation just 4 days after booking and they refused to refund even though I gave them over 3 weeks notice. They took over 400.00 and then rebooked the room for another traveler. This is a ripoff and to take someone's hard earned money leaves me with Boycotting all properties by Hilton. I will continue to post about this injustice on every social media page. read more

Nice for a night or 2. Not your top notch customer service but not bad enough to speak to a manager. The hotel is okay since it's nearly new but it won't stay nice for long. It's not being cleaned like it should be. Elevators were dirty with grimy finger smears everywhere. Rooms are cramped and tiny. Fridge didn't keep water cold. There was dried up pee on the toilet and pubic hairs on the back of the lid. Photos provided. There's one ice machine in the whole hotel and the dispenser had black moldy stuff on it. I was disappointed there wasn't a laundry room so I had to use shampoo to wash my clothes in the sink. Location is good. I hope they start taking better care of the cleanliness. Prices are decent so it's a shame to let it go. read more

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Awesome hotel!!! I have stayed here two times to visit my son at Blinn. The hotel is immaculate! The beds are super comfortable. The staff is all very nice. There are cups and water in the hallways so you dont have to worry about buying bottled water. Great free coffee bar! Really nice free breakfast bar in the mornings. I love the late check out at noon! Parking lot is very well lit at night which is important when your alone. The walk in shower is so nice. The hotel is new and updated. The lounge area is awesome if you need to come out of the room to work. GREAT hotel!!!! read more

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The people here are so nice. I only got to visit with the evening desk clerk. Only one bath and 2 wash cloth towels when we arrived. I went to front desk and asked for 2 bath towels, 2 hand towels and a bath mat. I received 2 bath towels and 2 wash clothes. We opted to not have room service but called for towels. They didn't come. Had to call again. Finally they arrive. Then I was cold and called for a blanket. She was shocked that we didn't have one already. I picked it up because the lady at front desk was the only one there. Poor thing, she was running all over the place having to do it all by herself. I told her she was great but the 2nd floor house keeping was horrible at stocking the rooms. She said she's had mentioned it to mgt several times. Horrible house keeping crew on the 2nd floor. I was hoping to tell one of them that they ruined your review, but I didn't see anyone. read more

If you ever wanted a hotel room by Hilton that reminds you of a college dorm this is your place! Lively colors and rollout table and chair for the "office". They have hangers built into the walls to hang coats or whatever you want. Has small fridge to put in small items. Small gym downstairs. There is common area to have meetings or relax downstairs and a small area outside as well. Plenty of parking around the hotel. Very clean and neat rooms and common areas. There is decent a breakfast spread all days of the week. Great news for early risers, unlike most hotels, it opens up early even on the weekends. read more

Tru reminds me of a European type hotel. Modern and casual, IKEA style furniture, no carpet in rooms nice tile planks. You can get a digital key sent to your phone and check in online. read more

Tru by Hilton Bryan College Station - Bathroom - Hotels Near Me - Bryan, Texas

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Very euro hostel style. It is extremely quiet, which I find amazingly pleasant being so close Texas A&M university. Will definitely come back again. read more

First day when we checked in the first thing I saw was a dirty toilet. My husband called front desk and he said let me see what we can do... we waited like 15 min and he said They don't have any other rooms available the only thing I can do is to give you the cleaning supplies ... seriously I have to clean the toilet myself?! Today in the morning I requested at front desk to clean our room. We came back and they didn't do it . Very dissatisfied with the service and the cleaning. I don't know what happened, last year we stayed here and it was a very different enjoyable experience read more

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Pretty much middle of the road, no one ever came and changed towels or cleaned room in 2 days. Not sure if that was COVID issue or not. If you are someone that wants people to wear masks, this place may not be for you as more than half of the employees encountered didn't wear them, including front desk. I personally don't care. I would say that the rooms could have been cleaner, as I walked around with socks on I picked up a lot of loose hair which is kind of gross. read more

Keisha is awesome! She clearly had Customer service nailed and because of her I will surely return and refer friends, family, colleagues for this modern hospitality experience! Jackie was also very helpful! Keep up the great work ladies! Craig read more

My colleague and I stayed here from Saturday evening to Monday and we very much enjoyed our stay! The front desk representatives were kind and helpful, the hotel itself seemed updated, and a board with local attractions and activities was a great touch! My only reservation was that the coffee and morning breakfast were lacking in quality. Overall, I had a great experience here. read more

Very euro-styled fun hotel for a great price! Compact yet functional rooms, great shampoo and conditioner! Breakfast was surprisingly good and lots of options to boot. Everything is done online so no need to stop at the front desk if you have the Hilton app and are a rewards member, very smooth transaction. Cool lobby with lots of games and fun places to sit and relax. Good concept by a great (the best IMO) hotel chain. read more

Cool concept, liked the games and workout room. I wish there would've been breakfast ready. Lots of people and no breakfast for me :( Also rooms didn't seem really all that clean, maybe I'm just being picking but I don't like seeing hair that's not mine in the bathroom. read more

Dirty and disgusting. This place is gross. When we checked in the comforter had blood or some other disgusting stuff on it. They didn't have the correct reservation. The bathroom shower had hairs in it and the floors at sticky. As a Hilton honors never I expect more! Never again at this hotel! read more

First time at a Tru property. Nice execution of what they're trying to do with the concept. Staff was particularly helpful in suggesting local restaurants. read more

Was a bad experience for Hilton. I had a reservation directly through Hilton placed in early January for Feb 11th for 2 rooms for our party of 6. We were in town for a soccer tournament. We get to the Hotel around 5 pm (Check in starts at 3 pm) in between games and are informed that they overbooked and gave one of our rooms away. They stated that we had only one 2-bed room available. I asked how this could happen since we booked directly through Hilton. The response was sometimes the 3rd party sites overbook them. I asked to speak to the GM on the phone. I was told that the GM doesn't receive calls from anyone. I am like isn't it their job to get involved if there is an incident or a problem? The situation of one room for 6 people is not good when you have 3 adults, 1 High Schooler, 1 middle schooler, and a 3rd grader in one room that is too small to fit an inflatable. The front desk associate said they can try and book us at another hotel. We were okay with that if it's within reason being we only drove in 1 vehicle. The option given to us was 1 Room a few miles away. We took a few minutes to discuss how this would work since we had a tight schedule with 3 kids playing in the tournament. We decided it wasn't ideal but we would make it work since this happen to be across the street from the sports park. I went back to the front desk and said we could do that. She informed us the room isn't available anymore and the other option was 20 minutes away 1 room. This still wasn't really a solution since we have 1 vehicle and it's 20 minutes away. We ended up taking what we had which was 1 room at Tru. Not happy since reservations were made well in advance we asked what they do in situations like this. The lady at the front desk who said she worked there for 4 years told us "In situations like this we usually comp the room." I was like good because this is not going to be a good stay all crammed in a small room. She said that we would get that night comped. We said how do we know that this will happened, and she told us if would we take her word for it. At this point, we had to leave since we had more games that we were going to be late to. Honestly, we were stuck at this point either taking her word and the room or canceling and not having a hotel. She stated that we had to email the GM the problem taken care of. I am like really. I am going to have to email and get this straightened out versus a phone call. So I emailed and got a response the next day. The email stated that after she reviewed the video and audio that they did everything thing they could. They offered me 2 rooms at the 1st option hotel that happened to be across from the Sports Park free of charge and we refused. This is a flat-out lie since if that was the case I would have been happy to have the 2 rooms we wanted even closer to our sports event. Something is really wrong either the Front Desk associate lied about the available rooms and the manager lied about the supposed audio or the GM just lied to give the impression that they did all they could do to not have to comp the room. I emailed back stating that the 2 room option was never given to me and have not received a response back. They did give me 10k points which is not much since I spend about 20k points towards the room and still had to pay the difference. They did not comp the room and charged my card for the night. I was upset about the overbooking but even more upset about the lying. I will not stay at this Hotel again. read more

Hotel was decent low score strictly for poor cleaning service. It was was horrible. They never cleaned our room. Hotel claimed we had a "do not disturb" which was a lie. We saw the cleaning lady walking around with the cart but never saw her actually cleaning a room. Over all the hotel showed no attention to cleaning, the floors were never cleaned the entire weekend in the hotel. Trash was never taken out in the patio area also you saw the trash pile up each day. Also no area for laundry. When traveling for ball games you need laundry facilities. We had to go to laundromat. Breakfast was nice. Lobby was nice and spread out but if you are a clean freak not the place for you. read more

I stayed 1 night to visit. I made payment via Travelocity. The hotel is brand new and still smelt new. Everything is boxy and modern. No carpet and no sound barriers anywhere. This made the stay very uncomfortable because I could here everything through the wall. A bratty kid woke me up that was next door at 0700 because he wouldn't get up and continued to throw a fit. Upon check out the hotel charged my card 2 more times for no reason other than to get money. It took me 4 weeks and a discussion with the district manager to get my money back. Their customer service is terrible and you can tell the employees are privileged college kids that don't even want to work but their parents make them. read more

I have absolutely nothing negative to say about this hotel! I had read reviews about the rooms being small, but they were efficient as far as use of space. I liked that there was not carpet in the room. Nice shower with nice toiletries on the wall. Huge flat screen tv with tons of channels. The breakfast was sufficient. Had some healthy options such as fruit and hard boiled eggs, as well as a waffle maker, eggs, sausage, cereal, yogurt. Fun place. Nice lobby for hanging out in the evening. 2 huge tv's, as well as games and lounging areas. Would definitely stay again! read more

This hotel is beautiful! They have great stuff to do BUT THE COSTUMER SERVICE IS AWFUL. Both mornings at breakfast there has been no food, and when you ask why they have an attitude, one boy who was awful both days said "I can go microwave some dozen eggs for you if you really want food" are you kidding me? And they didn't bring any food out because they were short on food?!? But once the manger was called they brought the food out. And then this morning they cleaned up 45 minutes early!!!!! read more