I don't even know where to begin, this was truly a 10/10 experience…read more I came in for an emergency dental visit, and they took me in immediately, no hassle, no runaround. Even though the office was clearly busy, I never once felt rushed or like just another patient on a list. The entire team was incredibly attentive and genuinely focused on making sure I was comfortable and okay. I ended up needing a crown, and they handled everything right then and there, no temporary fix, no waiting weeks for a crown. The fact that they were able to complete the entire procedure on the spot was impressive on its own, but what stood out even more was the quality of the work and the care behind it. Jackie and Dr. Rob were exceptional. They walked me through everything, made sure I felt at ease, and checked in constantly throughout the process. For something that could have been stressful, they made it seamless. I'm beyond grateful for the level of professionalism, efficiency, and compassion I experienced. Couldn't recommend them more. Thank you again! Ps: even got an eye mask and hand mask to relax later!

I had a mixed but ultimately negative experience with this provider and would not return…read more At my initial visit, there were some early concerns. The doctor repeatedly emphasized how busy he is, which came across as rushed and somewhat dismissive. Before proceeding with treatment (Botox for TMJ), I reached out via email and phone with specific questions, including a request for him to consult with my neurologist, which my neurologist recommended. I was told that the doctor deemed the consultation unnecessary and that he would address any questions at the time of the appointment. I was also told he was too busy to review my questions in advance. This made it difficult to feel fully informed or confident going into the procedure. I decided to pursue the procedure anyway. To his credit, during the procedure he did answer my questions and agreed to treat the requested area. However, at my two-week follow-up, I reported increased pain that had been impacting my ability to work and function. The doctor shared a story about another patient he described as someone who complains all the time. The story felt indirect but strongly implied that patient concerns like mine might be exaggerated. This made me feel uncomfortable and dismissed at a time when I was seeking support and clarity about worsening symptoms. Additionally, while in the waiting room, I observed another patient being questioned in a similarly dismissive tone when she asked for additional help post-treatment. This reinforced my concern about how patient concerns are handled in this practice. Overall, while the procedure itself was completed, the communication style, lack of responsiveness beforehand, and dismissive handling of post-procedure concerns made this a negative experience. I would encourage others to ask detailed questions in advance and consider whether this practice is a good fit for them. Long-term results of my treatment experience are yet to be determined, but I will not be returning due to the unprofessional manner in which the provider speaks about, and to, patients.

Had the BEST experience at the Chicago Dental Studio in West Loop!!! Like many, I dread visiting…read morethe dentist for routine cleanings, but my experience here was stellar (and now, my teeth are too!). From start to finish, I felt taken care of by the entire team and was highly impressed by their warmth, transparency (re: insurance pricing), and keen insights on my dental health. Thank you to the wonderful Mel, Jacinta, and Dr. Bosworth for all your hard work and professionalism - I look forward to coming back!

It has taken me quite some time to reflect upon this before writing a review. The Chicago Dental…read moreStudio is a decent facility overall, but I could never in good conscience recommend seeking dental care here due to Dr. Bosworth. The first issue that occurred is when I had a dental procedure performed. After injecting lidocaine, it took some time for Dr. Bosworth to come back and check on me. During the beginning of the procedure, he left the room to see other patients and didn't return for almost an hour. At that point, the local anesthesia had worn off and I had to undergo another unnecessary painful injection. It is quite obvious that Dr. Bosworth was juggling multiple patients at one time. This seems to be to maximize profit rather than actually focusing on providing quality care to each individual at a time. This was a scheduled appointment and it is never acceptable for a patient to have a needle stuck in their mouth, and then be essentially ignored for an hour, and then have to be stuck again just due to the wait. The second and much more concerning issue was regarding a crown that was placed. I had a root canal performed years before. Dr. Bosworth placed a crown over this area. Several month's later, I started having pain. When I saw Dr. Bosworth, he assured me that could not be the case since I should have no sensation in the area with the nerve already removed. I mentioned this several additional times and each time Dr. Bosworth wrote me off and ignored my concerns. I came to find out that there may sometimes be accessory nerves that may remain after a root canal and could absolutely continue to cause pain. I mentioned this to Dr. Bosworth yet again and he essentially told me that this was not the case and that my pain was from something else. Fast forward to a year later and I saw a different dentist as the pain was getting worse. They performed imaging and confirmed I had an accessory nerve in place that was indeed infected. The infection was too significant and had been occurring for so long that they would not be able to drill through the crown and tooth to treat the infection. I ended up having to spend thousands of dollars and go through several painful procedures to have the tooth extracted, then months later have a post placed, and then ultimately have another crown placed. I was informed by my new care team that this all could have been avoided if the accessory nerve infection was treated initially. This is despite me laying out the exact diagnosis for Dr. Bosworth. It is concerning that he lacks this medical knowledge despite his training, and even more concerning that this is the case after his patient had handed him the exact diagnosis. The pain and cost that I sustained due to Dr. Bosoworth's negligence is something I will always regret. I should have never gone to this dentist. I can't change what happened, but I would like to warn anyone thinking of seeking dental care here.

Stay away from this place, all they care if about getting the most out of your insurance instead of…read morewhat you really need. They also lied about having an oral surgeon on site. I had a previous referral for a wisdom extraction and i called to check and they said they had one on site. I went for my consultation to not only find out that this wasn't true after the fact but also wanted me to pay extra for other x-rays i didn't need. Do not go!

I feel like these guys are just getting going. They make a lot of mistakes. That mistakes like…read moreyou're going to have bad dental work done, but mistakes like scheduling and having equipment that doesn't work and having the dentist bounce between rooms feeling like she's running around like a chicken with her head cut off And forgetting which side of the mouth, they did a cleaning on last time so that this time you could do your cleaning and your cavity removal on the same side that you didn't do last time. Just a lot of mistakes. The plan was great and everyone is incredibly nice, but it does feel like maybe they just, haven't yet figured out their business model and how to make it work smoothly. I miss the days where I had a dentist hygienist and a nurse doing everything together. They definitely feel rushed. The dentist pops in and out while working on your teeth. I think I've gone to too many super experience dentist to move much more slowly. So I might be a little spoiled. Everybody here is working very hard.. I think the systems they have because they have so many rooms and so many customers patients, I think the system just don't work that well yet.

I want to preface this review by stating that my husband and I did A LOT of research prior to…read moredeciding to go with ORA. I came into the clinic with a need for a dental implant after an external resorption that rendered my tooth essentially worthless. I came to see a surgeon at the clinic, who eventually put me under anesthesia in order to remove my teeth and do a bone graft and, eventually, an implant. After months, I came back for a follow-up, and it became quickly clear that the implant was being rejected. At the follow-up, I asked if there were reasons why this could be the case (a genuine and fair question when you're paying over $5,000 for a procedure out of your own pocket) and the surgeon was EXTREMELY defensive and rude. It was an incredibly odd situation, since I'm young, healthy, have great oral hygiene, have no familial dental issues, and less than 5% of implants actually fail. I left the appointment feeling really dismissed. Eventually, the office took out the implant (for free, which I appreciated!). I was again put under anesthesia for the procedure. The surgeon did not call me to follow-up on how I was feeling (despite doing that on every other procedure I'd had there). Nobody from the office called me. Eventually, I brushed off the situation and went to speak to, in total, 3 dental professionals (periodontist, dentist, and oral surgeon). All 3 of these professionals, after looking at the x-ray, said that it looked as though there was something in my gums that likely prevented the implant from being successful. Finally, the periodontist cut open my gum and took out a piece of unremoved tooth (a leftover from the tooth that had been previously removed by the ORA surgeon). The leftover tooth--which was about 1cm in size--was causing me bleeding, puss, and eventually cost me THOUSANDS of dollars in dental care (while I was a student). Eventually, I sent an email to ORA asking if we could discuss my experience. My email explained that as both an attorney and a child of medical professionals, I understand that accidents happen, but that it's important to sit with patients that have grievances in order to (1) understand what happened and (2) figure out how to compensate (not necessarily financially) the patient. I have never received a single phone call or email back from ORA in response to this email despite laying out (1) the immense financial burden of the situation given it predominantly happened while I was a student, (2) the pain caused from the leftover tooth, and (3) the additional dental expenses incurred in the aftermath of attempting to fix the issue. In my head, just having a conversation with me, explaining to me the possibilities of what happened, and apologizing would have been MORE than sufficient to make me feel better and cared for by these professionals. I feel extremely disappointed in this office, primarily because I loved the staff very much! I felt disregarded and did not at all feel cared for as a patient. Of course, this does not disregard all of the great reviews that people have left for ORA on this page. But I hope that it can provide some additional information regarding my experience!

This place has become an ongoing nightmare for me. Absolutely terrible experience. They changed my…read moreappointment on the day of after I took off work and arrived on time 4 times in a row. Ashley booked my appointment each time and gave me a physical card with the scheduled date on it, but she also repeated pretended to forget that she scheduled me in each time when I arrived. Does the computer work? Did someone get prioritized over me 4 times? I had a bad tooth, and I was in excruciating pain taking 800mg pain pills every 6 hours for 3 weeks straight because they continuously moved my appointment further and further. They didn't care at all. Eventually the work was done, and I was glad it was over. Now 3 years later, they just told my mom during her appointment that I owe a balance that was supposed to be covered by my insurance. A balance that no one EVER told me about and that they are now about to send it to collections and mess up my credit. This feel very targeted and I never did anything or even respond angrily. Not even when it was justified. Why would they not tell me about a balance? They have my phone number. Why is it going to collections 3 years later? Where is the basic human decency?

Nice and professional staff. Kept me calm even though I was lowkey stressing out. The office is…read moreclean and nice and they had complimentary water. The only downfall is that they're sending me off for a root canal and who wants to do that?

Dr. Patel is amazing!! She perfectly repaired two minor chips on the surfaces of both my front…read moreteeth. My two front teeth look fantastic again. I'm teeth obsessed since wearing metal braces as a kid and I want my million dollar smile to always look it! Their entire staff is great.

This is the "Don't text your Ex" of Yelp reviews…read more I'd been meaning to find another dentist for a while, but life got in the way. At my last cleaning here there was a new dentist I'd never seen before. I mentioned to him that my teeth have shifted on top and bottom as I've gotten older (perfectly straight on the top 2 years ago, but now noticeably crooked) and asked what I could do to stop that. Dr. Daftary had alway tried to push Invisalign on me, but my husband had a truly terrible experience here with Invisalign so I did NOT want to start down that path. I specifically mentioned the shifting/crowding on my bottom teeth was pushing my top teeth out of alignment. He suggested a night guard and wrote me an order for it. I was told I could pick it up in two weeks. That's when the nightmare began. Long story short, this office lied to me, ran me around, wouldn't return my calls, kept telling me "one more week, one more week" until the day I said I wanted to cancel the order for the nightguard, and threatened to do a chargeback with my credit card, when SUDDENLY I got a call late in the afternoon, the same day they told me it would be another week, saying they had it for me at the office. It took two months from the time of order for me to get the night guard. I went to pick it up and it was for my top teeth only. I admit I was not really familiar with what a nightguard is, I assumed it was like a retainer you only wear at night. Of course, the dentist did not explain anything to me at the time. That's very typical for this office. How does this help my issue with all of teeth shifting? I told Dr. Daftary I was really unhappy with the lack of communication and patient care and really suspicious about how they suddenly got the nightguard the day I said I wanted to cancel it, after telling me earlier that day it would be another week or so. She talked around in circles in her usual fashion so I just took it and left, telling her I was done with her practice. Now I've had this nightguard for less than a month. I discovered after using it for a few days that it's actually two layers, a soft inner layer and a harder outer layer. This type of nightguard is usually prescribed for people who grind their teeth at night, which I do not. It's also the most expensive type. Aha! After putting this thing in and out of my mouth for about three weeks now, the walls of the soft inner layer have folded down and stuck to each other, making scratchy lumps that scrape against my gums when I put it in. I can't wear it without the inner layer because it's too loose on my teeth. I contacted Art of Modern Dentistry about this through their website and of course, got no response. I know from past experience they don't return phone calls, so now what? I paid almost $800 for this thing (after insurance) and it's clearly a cheap piece of $hit. I'm sure that has something to do with how they magically got it in hand in mere hours after I waited for two months. Since I can't wear my useless nightguard anyway, I have since gone to a much better dentist in the area for an Invisalign consult with a retainer afterward and I will be staying with them for all of my future dentistry needs. It was 100% better at this new dentist in every way, right from my first visit. My only consolation for having wasted another several hundred dollars at Art of Modern Dentistry is that I won't ever have to go there again. AND YOU SHOULD NOT EITHER!

I came here from out of town as an emergency client because I began suffering from dental infection…read moresymptoms on the plane. I was desperate, sick and scared. I made my appointment for 9:30 and didn't get into a chair until 10:45!!! I am so glad I had a 2nd appointment booked for that day because after x-rays, I was handed the most doomsday scenario from Dr. Dalfrey. Who went on and on about how my bridge had failed and I needed implants and all this costly dental work that in no lifetime I would be able to pay for. A realistic dentist would have said: "Look, you need a lot of work to resolve this but you are only in town 2 weeks. Let's put you on antibiotics and tide you over until you can see your own dentist." There is no way I would have been able to have implants and crowns in a 2-week turnaround with factoring in healing time and a course of antibiotics! They even tried to sit me in the financial office to sign me up for a new line of credit to begin their $11,000 treatment plan. I was so panicked and scared, I could barely speak! The dentist even mentioned to me how she fell in love with Chicago because NY people were pretentious. Look, entitled to your opinion but no part of my diagnosis needed to hear that. Fortunately my girlfriend pulled me out of that dangerous situation and we went to my 2nd opinion local clinic dentist who gave me an entirely different and less doomsday scenario. She said she couldn't do anything restorative in my time frame and any dentist who offered to attempt it was a quack. The dentist at Modern Arts was condescending, paid no attention to me being in near tears, told me my bridge days were over (I had only gotten it 7 months ago) and that the ONLY correct treatment plan was several extractions and implants. Avoid chain dentists and their fancy offices. Get a 2nd opinion. Looking at similar reviews for this place, I can see that my harrowing experience is not unique to this place. I understand dentists need to make money and for all I know (vulnerable, desperate, uninformed), Dr. D's prognosis was perfectly accurate. I cannot say. But very few people are walking around these days with even $1,000 of emergency funds, let alone $11,000! The scare tactics were unnecessary and what drove me away. Honesty and transparency is fine. Frightening people is not.

Good experience most of the time (a lot of employee turnover, especially since COVID) but it has…read morebeen impossible to get my records after I moved, which is very concerning. I also had issues with a recommended procedure (root canal) which was misdiagnosed. So good effort, but the details didn't always play out as well.

Dee and Sanaa handled my cleaning and exam and consultation for other procedures. They were amazing…read moreand super friendly! Cant wait to see them again in the future! Care quality is a 11/10

I am currently getting my braces done at Metro Smiles - Pilsen Dental Group, and the experience is…read moregreat so far. The staff is friendly, patient, and always makes me feel comfortable. They explain everything clearly at each appointment and answer all my questions without rushing me. The office is clean, organized, and welcoming. My visits run on time, and the process is smooth every single appointment. I already see my teeth changing, and I feel confident with the care I'm receiving. I definitely recommend Metro Smiles to anyone looking into braces or dental work!

So because I could not afford a $600 deep clean this what a regular cleaning looks like? Staff is…read morevery nice and helpful though will be transferring out tomorrow

We always take the time to write a review about a restaurant or bar, but rarely take the time to…read moreshow appreciation for our Dentists! Dr. Santucci and his staff are amazing! We have all been through many challenges through COVID and this office maintained professionalism and excellent care with a smile on their faces! I have been going to Dr. Santucci for over 10 years now and he is always genuinely concerned for your well being. His level of expertise and skills are hard to beat! I would recommend him to my family.

I received an Amazing service. Very Clean office. Friendly staff. Glad I found this place. Thanks…read moreDr. Mark

American Dental Associates has many office locations. I was sent to this one by my daughters…read moreprimary dentist because she had an abscess on her front tooth and it was determined that she needed a root canal. The primary care office sent the prior authorization which was initially denied by my insurance, stating the primary dentist should do the root canal and not a specialist. The primary dentist does not do root canals and the cycle of prior authorization and appeals continued for about 6 weeks. Within that time frame someone filed a grievance on my behalf for the first denial, which was eventually denied again under the original prior authorization number. After many phone calls to my insurance on my end, the root canal was finally approved and scheduled...then cancelled by the office manager who insisted that they had to follow the grievance letter, and also informed me that my daughters account was flagged due to the many phone calls I made to the insurance. I got on a three way phone call with the insurance and the office manager and I swear it was like two divorced parents bickering back and forth. During this conversation the insurance person stated that it was the office that continued to send prior authorizations incorrectly instead of making an appeal like they we instructed to do by the insurance and that is why the account was flagged. How unprofessional of an office manager to put that on the parent. This office manager continued to cancel my appointment and insisted the insurance send another approval letter with a more current date, but the insurance insisted that the approval letter was in good standing which the office manager was not accepting and basically refused to treat my daughter. Never have I ever gone through such a cluster f**k ...and the whole time my daughter was suffering with this tooth. I had no choice but to take her somewhere else and pay out of pocket, and she didn't need a specialist to it either. I found a general dentist that did an amazing job. Do yourself a favor and stay clear of this place...they don't care about patients..only money.

Run for the hills patients or future patients this place American Dental on archer is the worse…read moreplace very unprofessional at the desk and will cheat you for services. I'm